ProQual Level 2 Certificate in Warehousing and Storage Course in Islamabad || Registration Open
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Introduction
The Level 2 Certificate in Warehousing and Storage recognises the skills and competencies
required of staff in the warehouse and storage workplace. The qualification is aimed at
candidates currently working in the sector as, for example, a warehouse or storage
operative, and also those who do not currently work in the industry but would like to gain
some of the skills needed.
The qualification provides recognition of the skills and knowledge, such as operating
equipment and safety at work, processing orders, team leading and managing the receipt
and despatch of goods, which are needed to work in or develop a career in warehousing.
On completion of this qualification candidates could progress to a variety of roles, for
example, stock control assistant, removals operative, warehouse supervisor, fork lift truck
supervisor and undertake further qualifications including ProQual Level 3 Diploma in
Warehousing and Storage, ProQual Level 2 Diploma in Team Leading or ProQual Level 3
Diploma in Management.
The awarding organisation for the qualification is ProQual Awarding Body and the regulatory
body is the Office of Qualifications and Examinations Regulation (Ofqual). The specification
for this qualification has been approved by the Welsh Government for use by centres in
Wales and by the Council for the Curriculum Examinations and Assessment (CCEA) for use
by centres in Northern Ireland. The qualification has been accredited onto the Regulated
Qualifications Framework (RQF).
Qualification Profile
Level 2 Certificate in Warehousing and Storage
Qualification title ProQual Level 2 Certificate in Warehousing and Storage
Ofqual qualification number 601/3032/5
Level Level 2
Total qualification time 260 hours
Guided learning hours 99
Assessment
Pass or fail
Internally assessed and verified by centre staff
External quality assurance by ProQual verifiers
Qualification start date 1/04/14
Qualification end date
Age Ranges 16-18, 19+
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Level 2 Certificate in Warehousing and Storage
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Entry Requirements
There are no formal entry requirements for this qualification, but centres should ensure that
candidates have the potential to achieve the qualification.
Qualification Structure
Candidates must complete:
- all of the Mandatory units in Group A, plus
- a minimum of TWO units from Group 1
- a minimum of ONE unit from Group 2
- a minimum of ONE unit from Group 3
- a minimum of ONE unit from Group 4
- a minimum of ONE unit from Group 5
Mandatory Units – complete all units
Unit Reference
Number Unit Title Unit
Level
K/502/1072 Health, Safety and Security at work 2
H/601/7919 Develop effective working relationships with colleagues in logistics
operations 2
Group 1 Optional Units – a minimum of TWO units
Unit Reference
Number Unit Title Unit
Level
R/601/7916 Pick goods in logistics operations 2
Y/601/7917 Wrap and pack goods in logistics operations 2
T/601/7925 Place goods in storage in logistics operations 2
F/601/7930 Process orders for customers in logistics operations 2
J/601/7931 Assemble orders for dispatch in logistics operations 2
Group 2 Optional Units – a minimum of ONE unit
Unit Reference
Number Unit Title Unit
Level
M/601/7910 Maintain the cleanliness of equipment in logistics operations 2
F/601/7913 Keep work areas clean in logistics operations 2
L/601/7929 Maintain hygiene standards in handling and storing goods in
logistics operations 2
Group 3 Optional Units – a minimum of ONE unit
Unit Reference
Number Unit Title Unit
Level
J/601/7914 Moving and/or handling goods in logistics operations 2
H/601/7922 Use equipment to move goods in logistics operations 2
A/601/8994 Use a forklift side-loader in logistics operations 2
M/601/8992 Use an industrial forklift truck in logistics operations 2
T/601/8993 Use a hoist in logistics operations 2
F/601/8995 Use a compact crane in logistics operations 2
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Group 4 Optional Units – a minimum of ONE unit
Unit Reference
Number Unit Title Unit
Level
T/601/7911 Keep stock at required levels in logistics operations 2
D/601/7935 Check stock levels and stock records 2
Group 5 Optional Units – a minimum of ONE unit
Unit Reference
Number Unit Title Unit
Level
D/601/7921 Operate equipment to perform work requirements in logistics
operations 2
K/601/7923 Receive goods in logistics operations 2
J/601/7928 Maintain the safety and security of hazardous goods and materials
in logistics operations 3
L/601/7932 Process returned goods in logistics operations 2
R/601/7933 Sort goods and materials for recycling or disposal in logistics
operations 2
Y/601/7934 Supervise the receipt, storage or dispatch of goods 3
Y/601/7920 Contribute to the provision of customer service in logistics
operations 2
H/600/6578 Principles of food safety in logistics 2
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Centre Requirements
Centres must be approved to offer this qualification. If your centre is not approved please
complete and submit form ProQual Additional Qualification Approval Application.
Staff
Staff delivering this qualification must be appropriately qualified and occupationally
competent.
Assessors/Internal Quality Assurance
For each competence-based unit centres must be able to provide at least one assessor and
one internal quality assurance verifier who are suitably qualified for the specific
occupational area. Assessors and internal quality assurance verifiers for competence-based
units or qualifications will normally need to hold appropriate assessor or verifier
qualifications, such as:
- Award in Assessing Competence in the Work Environment
- Award in Assessing Vocationally Related Achievement
- Certificate in Assessing Vocational Achievement
- Award in the Internal Quality Assurance of Assessment Processes and Practices
- Certificate in Leading the Internal Quality Assurance of Assessment Processes and
Practices
Support for Candidates
Materials produced by centres to support candidates should:
- enable them to track their achievements as they progress through the learning
outcomes and assessment criteria;
- provide information on where ProQual’s policies and procedures can be viewed;
- provide a means of enabling Internal and External Quality Assurance staff to
authenticate evidence
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Assessment
Candidates must demonstrate the level of knowledge and skill described in the units.
Assessment is the process of measuring a candidate’s knowledge, understanding and
performance against the standards set in the qualification.
Each candidate is required to produce evidence which demonstrates their achievement of
all of the learning outcomes and assessment criteria for each unit.
Evidence can include: – assignments/projects/reports
– worksheets
– portfolio of evidence
– record of oral and/or written questioning
– candidate test papers
Learning outcomes set out what a candidate is expected to know, understand or be able to
do.
Assessment criteria specify the standard a candidate must meet to show the learning
outcome has been achieved.
There must be valid, authentic and sufficient for all the assessment criteria. However, one
piece of evidence may be used to meet the requirements of more than one learning
outcome or assessment criterion.
Learning outcomes and assessment criteria for this qualification can be found from page 9.
Internal Quality Assurance
An internal quality assurance verifier confirms that assessment decisions made in centres
are made by competent and qualified assessors, that they are the result of sound and fair
assessment practice and that they are recorded accurately and appropriately.
Adjustments to Assessment
Adjustments to standard assessment arrangements are made on the individual needs of
candidates. ProQual’s Reasonable Adjustments Policy and Special Consideration Policy sets
out the steps to follow when implementing reasonable adjustments and special
considerations and the service that ProQual provides for some of these arrangements.
Centres should contact ProQual for further information or queries about the contents of the
policy.
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Results Enquiries and Appeals
All enquiries relating to assessment or other decisions should be dealt with by centres, with
reference to ProQual’s Enquiries and Appeals Procedures.
Certification
Candidates who achieve the requirements for this qualification will be awarded:
- A certificate listing the units achieved, and
- A certificate giving the full qualification title –
ProQual Level 2 Certificate in Warehousing and Storage
Claiming certificates
Centres may claim certificates for candidates who have been registered with ProQual and
who have successfully achieved the requirements for a qualification. All certificates will be
issued to the centre for successful candidates.
Replacement certificates
If a replacement certificate is required a request must be made to ProQual in writing.
Replacement certificates are labelled as such and are only provided when the claim has
been authenticated. Refer to the Fee Schedule for details of charges for replacement
certificates.
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Learning Outcomes and Assessment Criteria
Unit K/502/1072
Health, Safety and Security at work
Learning Outcome – The
learner will: Assessment Criterion – The learner can:
1 Be able to work
safely
1.1 Take appropriate action in the event of fire, emergencies or
accidents
1.2 Identify where alarms, emergency exits, escape routes,
emergency equipment and assembly points are located
1.3 Demonstrate safe and appropriate use of emergency
equipment
1.4 Distinguish between different alarm sounds
1.5 Comply with equipment operating procedures and
manufacturer’s instructions
1.6 Demonstrate safe handling and lifting techniques
1.7 Demonstrate correct use and maintenance of any
protective clothing and/or equipment
1.8 Comply with personal responsibilities under the Health &
Safety at Work Act / COSHH
1.9 Identify who the nominated first aiders are
2 Be able to monitor
the workplace for
hazards
2.1 Identify hazardous substances that are used in the
workplace and demonstrate methods of making them safe
or reducing their danger in the event of an accident
2.2 Identify hazards posed by machinery that is used in the
workplace and demonstrate methods of making safe or
reducing their danger in the event of an accident
2.3 Demonstrate how to handle and store hazardous
substances including debris
2.4 Demonstrate how to store materials and equipment
2.5 Explain what the most likely accidents and emergencies in
the workplace are and how to deal with them
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Learning Outcome – The
learner will: Assessment Criterion – The learner can:
2.6 Comply with personal responsibilities under the COSHH
(Control of Substances Hazardous to Health)
3 Be able to contribute
to workplace
security
3.1 Outline and comply with the organisation’s rules, codes,
guidelines and standards relating to security
3.2 Explain how to deal with loss of property
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Unit H/601/7919
Develop effective working relationships with colleagues in logistics
operations
Learning Outcome – The learner
will: Assessment Criterion – The learner can:
1 know how to develop effective
working relationships with
colleagues in logistics
operations
1.1 Explain the relevant organisational policies and
procedures for developing effective working
relationships in logistics operations that relate
to:
- health, safety and security
- quality standards
- confidentiality
- equality and diversity
1.2 Describe own roles and responsibilities and
those of colleague
1.3 Explain the importance of good communication
methods
1.4 Explain the importance of feedback to improve
work performance
1.5 Explain how to identify learning needs and the
opportunities for learning that are available
1.6 Explain how to deal constructively with
misunderstandings and difficulties that can arise
in working relationships
2 be able to develop effective
working relationships with
colleagues in logistics
operations
2.1 Communicate with colleagues effectively
2.2 Confirm tasks, priorities and responsibilities
clearly and accurately with colleagues
2.3 Respond to requests from colleagues that fall
within your responsibility
2.4 Report any circumstances that prevent the
achievement of quality standards
2.5 Obtain information and assistance from
colleagues
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Learning Outcome – The learner
will: Assessment Criterion – The learner can:
2.6 Seek relevant feedback on work achievements
and performance from relevant people
2.7 Determine own learning needs based on
feedback and observation of own performance
2.8 Agree a learning plan that outlines realistic
development opportunities and timescales
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Unit R/601/7916
Pick goods in logistics operations
Learning Outcome – The learner
will: Assessment Criterion – The learner can:
1 know how to pick goods in
logistics operations
1.1 Explain the relevant organisational policies and
procedures picking goods in logistics operations
that relate to:
- health, safety and security requirements
- environmental factors
- special requirements
- personal protective equipment
- picking methods
1.2 Identify any specific hazards in relation to moving
and handling the goods
1.3 Describe the types of equipment that can be used
to pick the goods
1.4 Describe the correct handling methods for the
goods
1.5 Describe the roles and responsibilities of
colleagues in relation to picking goods
1.6 Identify problems that can occur when picking
and handling the goods
1.7 Explain appropriate action when dealing with
identified problems
2 be able to pick the goods in
logistics operations
2.1 Locate the goods to be picked
2.2 Apply correct picking methods/equipment for the
type of goods and size of order
2.3 Use the correct handling methods and/or picking
equipment to pick the goods
3 be able to prepare the goods
for assembling orders in
logistics operations
3.1 Place the goods into the appropriate location,
receptacle or onto pallets
3.2 Position the picked goods ready for assembling
orders
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Learning Outcome – The learner
will: Assessment Criterion – The learner can:
3.3 Use the correct handling methods and/or
equipment to place the goods correctly for
assembling orders
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Level 2 Certificate in Warehousing and Storage
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Unit Y/601/7917
Wrap and pack goods in logistics operations
Learning Outcome – The learner
will: Assessment Criterion – The learner can:
1 know how to prepare the goods
for wrapping and packing in
logistics operations
1.1 Explain the relevant organisational policies and
procedures for packing the goods in logistics
operations that relate to:
- health, safety and security requirements
- environmental factors
- special requirements
- personal protective equipment
- waste minimisation and disposal
1.2 Describe the types of wrapping and packing
materials to be used for packing the goods
1.3 Describe the tools and equipment to be used
for packing the goods
1.4 Describe the roles and responsibilities of
colleagues in relation to packing the goods
1.5 Identify problems that can occur when
wrapping and packing the goods
1.6 Explain appropriate action when dealing with
identified problems
2 be able to wrap and pack the
goods in logistics operations
2.1 Check that the goods being packed match the
specifications provided in the information
2.2 Comply with all health, safety and security
issues relating to wrapping and packing the
goods
2.3 Schedule the packing of the goods according to
agreed work instructions
2.4 Protect goods from damage while they are
being packed
2.5 Use the appropriate tools and equipment safely
in accordance with organisational procedures
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Learning Outcome – The learner
will: Assessment Criterion – The learner can:
2.6 Pack, wrap and seal goods using the correct
type and quantity of packing materials
2.7 Minimise waste
2.8 Label the packages with the correct information
for further use
2.9 Dispose of waste materials correctly and
promptly
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Unit T/601/7925
Place goods in storage in logistics operations
Learning Outcome – The
learner will: Assessment Criterion – The learner can:
1 know how to place goods
in storage logistics
operations
1.1 Explain the relevant organisational policies and
procedures for placing the goods into storage in
logistics operations, that relate to:
- health, safety and security
- environmental factors
- special requirements
- storage conditions
- stock rotation
1.2 Describe the different sources and types of
information required for placing the goods
1.3 Describe the areas for storing different types of goods
1.4 Explain the importance of preparing storage areas
before placing goods
1.5 Describe the equipment and facilities required in the
area receiving goods
1.6 Explain the correct handling methods for different
types of goods
1.7 Identify problems that can occur when placing goods
in storage
1.8 Explain appropriate action when dealing with
identified problems
2 be able to place goods in
storage in logistics
operations
2.1 Ensure that the area is clean, tidy and clear of
obstructions
2.2 Use the correct handling methods and/or equipment
to place the goods into storage
2.3 Place the goods in the correct location for space
utilisation, to prevent damage and meet distribution
requirements
2.4 Update stock control records accurately
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Learning Outcome – The
learner will: Assessment Criterion – The learner can:
2.5 Communicate clearly and accurately, with appropriate
people, the monitoring and storage arrangements for
the goods
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Unit F/601/7930
Process orders for customers in logistics operations
Learning Outcome – The learner
will: Assessment Criterion – The learner can:
1 know how prepare for the
processing of orders to
customers in logistics
operations
1.1 Explain the relevant organisational policies and
procedures for processing orders for customers
in logistics operations, that relate to:
- health, safety and security
- personal protective equipment
- environmental factors
- special requirements
- stock control and ordering systems
- the importance of confidentiality
1.2 Describe different types of customer
1.3 Explain the information required for processing
customer orders
1.4 Identify problems that can occur when
processing orders for customers
1.5 Explain appropriate action when dealing with
identified problems
2 be able to process orders for
customers in logistics
operations
2.1 Obtain information to process orders for
customers
2.2 Provide customers with the correct delivery
information
2.3 Pass on orders and invoicing information to the
appropriate people
2.4 Demonstrate how to deal with enquires relating
to the processing of orders
2.5 Communicate effectively with different types
customers
2.6 Store customers’ details securely and in
accordance with organisational policies and
procedures
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Level 2 Certificate in Warehousing and Storage
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Unit J/601/7931
Assemble orders for dispatch in logistics operations
Learning Outcome – The learner
will: Assessment Criterion – The learner can:
1 know how to assemble
orders for dispatch in
logistics operations
1.1 Explain the relevant organisational policies and
procedures for assembling orders for dispatch in
logistics operations, that relate to:
- health, safety and security
- personal protective equipment
- environmental factors
- special requirements
- stock recording systems
- scheduling
1.2 Describe the characteristics of the order to be
assembled
1.3 Explain the handling methods and equipment to be
used when assembling the orders
1.4 Identify problems that can occur when assembling
orders for dispatch
1.5 Explain appropriate action when dealing with
identified problems
2 be able to assemble the
orders for dispatch in
logistics operations
2.1 Obtain information to assemble the orders for
dispatch
2.2 Check that the area used to dispatch to goods is
clean and clear of obstructions and hazards
2.3 Check that the goods are in stock and accessible for
assembly
2.4 Assemble the order with the correct type and
quantity of goods ready for dispatch, in accordance
with the information obtained
2.5 Demonstrate how to maintain the condition of the
goods whilst the order is being assembled
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Level 2 Certificate in Warehousing and Storage
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Unit M/601/7910
Maintain the cleanliness of equipment in logistics operations
Learning Outcome – The learner will: Assessment Criterion – The learner can:
1 know how to prepare self and
equipment for inspection and
cleaning in logistics operations
1.1 Explain the relevant organisational policies and
procedures, in relation to inspecting and
maintaining the cleanliness of equipment in
logistics operations, that relate to:
- health, safety and security
- legal requirements
- operating requirements
- personal protective equipment
- waste disposal
- replenishment
1.2 Describe how to ensure the equipment is safe
before routine inspection and cleaning
1.3 Explain the following, in relation to the
equipment that is to be inspected and cleaned:
- cleaning routines
- methods
- materials
1.4 Identify problems that can occur with the
inspecting and maintaining the cleanliness of
the equipment
1.5 Explain appropriate action when dealing with
the identified problems
2 be able to inspect and maintain
the cleanliness of equipment in
logistics operations
2.1 Use the correct use of Personal Protective
Clothing when inspecting and cleaning the
equipment
2.2 Use the correct cleaning routines according to
organisational procedures and the required
timescales
2.3 Use the use of approved cleaning methods and
materials as specified in the manufacturer’s
instructions
3 be able to undertake post
cleaning procedures for keeping
3.1 Dispose of waste in accordance with health
and safety, and operational procedures
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Level 2 Certificate in Warehousing and Storage
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Learning Outcome – The learner will: Assessment Criterion – The learner can:
the equipment in good working
order in logistics operations
3.2 Check that the equipment can be safely
returned to operating conditions after cleaning
3.3 Store any unused cleaning materials correctly
according to manufacturer’s instructions
3.4 Replenish used materials
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Level 2 Certificate in Warehousing and Storage
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Unit F/601/7913
Keep work areas clean in logistics operations
Learning Outcome – The learner will: Assessment Criterion – The learner can:
1 know the requirements relating to
the cleaning of work areas in
logistics operations
1.1 Explain the relevant organisational policies
and procedures for cleaning work areas in
logistics operations, that relate to:
- health, safety and security
- environmental factors
- legal requirements
- operating requirements
- personal protective equipment
- personal health and hygiene standards
- replenishment
- waste disposal
1.2 Describe different procedures to maintain
cleanliness in different work areas
1.3 Explain the importance of keeping the
workplace clean and tidy for health and safety
purposes
1.4 Identify problems that can occur when
maintaining the cleanliness of work areas
1.5 Explain appropriate action when dealing with
the identified problems
2 be able to carry out correct
cleaning procedures in logistics
operations
2.1 Use Personal Protective Equipment correctly
2.2 Clean the work area thoroughly using the
correct cleaning materials
2.3 Protect people in the work area from cleaning
hazards during the cleaning process
2.4 Use the correct signage during the cleaning
process
2.5 Follow operational procedures to ensure that
other people are not inconvenienced during
the cleaning process
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Level 2 Certificate in Warehousing and Storage
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Learning Outcome – The learner will: Assessment Criterion – The learner can:
3 be able to follow post cleaning
procedures in logistics operations
3.1 Dispose of any waste in accordance with
organisational procedures
3.2 Ensure any unused cleaning materials are
stored correctly according to manufacturer’s
instructions
3.3 Replenish used materials
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Level 2 Certificate in Warehousing and Storage
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Unit L/601/7929
Maintain hygiene standards in handling and storing goods in
logistics operations
Learning Outcome – The learner
will: Assessment Criterion – The learner can:
1 know how to maintain hygiene
standards when handling and
storing goods in logistics
operations
1.1 Explain the relevant organisational policies and
procedures for maintaining hygiene standards in
handling and storing goods in logistics operations,
that relate to:
- health, safety and security
- protective clothing
- personal hygiene
- environmental factors
- special requirements
- waste disposal
1.2 Identify problems that can occur when
maintaining hygiene standards when handling
and storing goods
1.3 Explain appropriate action when dealing with
identified problems
2 be able to maintain standards
of hygiene when handling and
storing goods in logistics
operations
2.1 Maintain standards of personal hygiene required
for the handling and storage of goods in specific
storage environments
2.2 Use the correct protective clothing in relation to
the goods and the storage environment
2.3 Apply the hygiene standards required to maintain
the quality and condition of the goods and the
storage environment
2.4 Handle the goods using the correct handling
methods and equipment
2.5 Dispose of waste in accordance with
organisational policies and procedures
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Level 2 Certificate in Warehousing and Storage
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Unit J/601/7914
Moving and/or handling goods in logistics operations
Learning Outcome – The learner
will: Assessment Criterion – The learner can:
1 know how to move and/or
handle goods in logistics
operations
1.1 Explain the relevant organisational policies and
procedures for moving and/or handling goods in
logistics operations that relate to:
- health safety and security
- environmental factors
- special requirements
- legal requirements
- operating requirements
- personal protective equipment
1.2 Identify any specific hazards in relation to moving
and/or handling the goods
1.3 Describe methods for moving and/or handling the
goods safely
1.4 Explain circumstances when assistance is required to
move and/or handle the goods and how this
assistance is applied
1.5 Identify problems that can occur when moving
and/or handling the goods
1.6 Explain appropriate action when dealing with
identified problems
2 be able to move and/or
handle the goods in logistics
operations
2.1 Identify the goods to be moved and/or handled
2.2 Use suitable handling methods to move the goods
safely and correctly
2.3 Position and set down the goods in the required
location
2.4 Place the goods so that they can be easily identified
and accessed
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Level 2 Certificate in Warehousing and Storage
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Unit H/601/7922
Use equipment to move goods in logistics operations
Learning Outcome – The learner
will: Assessment Criterion – The learner can:
1 know how to use equipment
to move goods in logistics
operations
1.1 Explain the relevant organisational policies and
procedures for using equipment in a logistics
operation that relate to:
- health, safety and security requirements
- environmental factors
- special requirements
- personal protective equipment
- operating requirements
- hazards
- loss or damage to goods
1.2 Describe the characteristics of the different types
of goods to be moved
1.3 Describe different types of equipment that can be
used for moving and transferring goods
1.4 Describe methods for lifting, moving and setting
down different types of goods
1.5 Explain how the equipment is used
1.6 Explain the importance of positioning goods in a
suitable way for future use
1.7 Identify problems that can occur when using the
equipment
1.8 Explain appropriate action when dealing with
identified problems
2 be able to use equipment to
move goods in logistics
operations
2.1 Check the goods are suitable for lifting
2.2 Identify the correct equipment for lifting the
goods
2.3 Check that the area of work is safe and secure for
the movement and transfer of the goods
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Learning Outcome – The learner
will: Assessment Criterion – The learner can:
2.4 Undertake the pre-checks required for the
equipment
2.5 Confirm the location for the goods to be
positioned and set down
2.6 Undertake the operation in a safe and controlled
manner with due regard to the surrounding
environment
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Level 2 Certificate in Warehousing and Storage
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Unit A/601/8994
Use a forklift side-loader in logistics operations
Learning Outcome – The learner
will: Assessment Criterion – The learner can:
1 Know how to prepare a
forklift side-loader in logistics
operations
1.1 Explain the relevant organisational policies and
procedures in relation to using a forklift sideloader, that relate to:
- health, safety and security
- legal requirements
- operating requirements
- personal protective equipment
- reporting defects
1.2 Describe how to carry out all manufacturers’ prestart, checks
1.3 Explain the operation of the vehicle instruments
and controls
1.4 Describe how to prepare the forklift side-loader for
each lift
1.5 Explain the observations required to ensure the
safety of self and others
1.6 Identify problems that can occur when preparing
the forklift side-loader for work
1.7 Explain appropriate action when dealing with the
identified problems
2 Use a forklift side-loader in
logistics operations
2.1 Use the correct Personal Protective Clothing when
undertaking manoeuvring and lifting operations
2.2 Carry out all manufacturers’ pre-start, checks
2.3 Manoeuvre the forklift side-loader safely and
include:
- the appropriate use of signals
- using the appropriate speed for the forklift sideloader and manoeuvre
- monitoring the actions of others
- ensuring there is no damage to the forklift sideloader and surrounding environment
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Level 2 Certificate in Warehousing and Storage
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Learning Outcome – The learner
will: Assessment Criterion – The learner can:
- ensuring the vehicle is in a suitable position for
the required activities
2.4 Stack goods using the forklift side-loader
2.5 De-stack goods using the forklift side-loader
2.6 Carry out shut down, isolation and securing
procedures
2.7 Carry out all manufacturers’ post operational
checks
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Level 2 Certificate in Warehousing and Storage
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Unit M/601/8992
Use an industrial forklift truck in logistics operations
Learning Outcome – The
learner will: Assessment Criterion – The learner can:
1 Know how to prepare the
forklift for work in logistics
operations
1.1 Explain the relevant organisational policies and
procedures, in relation to using a forklift truck in
logistics operations, that relate to:
- health, safety and security
- legal requirements
- operating requirements
- personal protective equipment
- reporting defects
1.2 Describe how to carry out all manufacturers’ prestart, checks
1.3 Explain the operation of the vehicle instruments and
controls
1.4 Describe how to prepare the forklift truck for each
lift
1.5 Explain the observations required to ensure the
safety of self and others
1.6 Identify problems that can occur when preparing the
forklift truck for work
1.7 Explain appropriate action when dealing with the
identified problems
2 Use a forklift truck in
logistics operations
2.1 Use the correct Personal Protective Clothing when
undertaking manoeuvring and lifting operations
2.2 Carry out all manufacturers’ pre-start, checks
2.3 Manoeuvre the forklift truck safely and include:
- the appropriate use of signals
- using the appropriate speed for the forklift truck
and manoeuvre
- monitoring the actions of others
- ensuring there is no damage to the forklift truck
and surrounding environment
ProQual, November 2017
Level 2 Certificate in Warehousing and Storage
32
Learning Outcome – The
learner will: Assessment Criterion – The learner can:
- ensuring the vehicle is in a suitable position for the
required activities
2.4 Stack goods using the forklift truck
2.5 De-stack goods using the forklift truck
2.6 Carry out shut down, isolation and securing
procedures
2.7 Carry out all manufacturers’ post operational checks
ProQual, November 2017
Level 2 Certificate in Warehousing and Storage
33
Unit T/601/8993
Use a hoist in logistics operations
Learning Outcome – The
learner will: Assessment Criterion – The learner can:
1 Know how to prepare the
hoist for work in logistics
operations
1.1 Explain the relevant organisational policies and
procedures, in relation to preparing the hoist for work
in logistics operations, that relate to:
- health, safety and security
- legal requirements
- operating requirements
- personal protective equipment
- reporting defects
1.2 Describe how to carry out all manufacturers’ prestart, checks
1.3 Describe how to check that all related equipment is
positioned in relation to manufacturers’ instructions
1.4 Describe how to carry out the emergency lowering
procedure
1.5 Identify problems that can occur when using a hoist in
logistics operations
1.6 Explain appropriate action when dealing with the
identified problems
2 Use a hoist in logistics
operations
2.1 Use the correct Personal Protective Clothing when
undertaking manoeuvring and lifting operations
2.2 Carry out all manufacturers’ pre-start, checks
2.3 Prepare an exclusion zone in the relevant area
2.4 Agree signal codes with the signaller
2.5 Use the hoist safely and correctly
2.6 Carry out shut down, isolation and securing
procedures
2.7 Carry out all manufacturers’ post operational checks
ProQual, November 2017
Level 2 Certificate in Warehousing and Storage
34
Unit F/601/8995
Use a compact crane in logistics operations
Learning Outcome – The
learner will: Assessment Criterion – The learner can:
1 Know how to prepare
a crane
for work in logistics
operations
1.1 Explain the relevant organisational policies and
procedures in relation to using a compact crane in logistics
operations that relate to:
- health safety and security
- legal requirements
- operating requirements
- personal protective equipment
- reporting defects
1.2 Describe how to carry out all manufacturers’ pre-start,
checks
1.3 Explain the operation of the instruments and controls
1.4 Identify problems that can occur when using a compact
crane
1.5 Explain appropriate action when dealing with identified
problems
2 Use a compact crane
in logistics operations
2.1 Use the correct Personal Protective Clothing when
undertaking manoeuvring and lifting operations
2.2 Carry out all manufacturers’ pre-start, checks
2.3 Use the compact crane safely and correctly
2.4 Carry out shut down, isolation and securing procedures
2.5 Carry out all manufacturers’ post operational checks
ProQual, November 2017
Level 2 Certificate in Warehousing and Storage
35
Unit T/601/7911
Keep stock at required levels in logistics operations
Learning Outcome – The
learner will: Assessment Criterion – The learner can:
1 know how to maintain
required stock levels in
logistics operations
1.1 Explain the relevant organisational policies and
procedures, in relation to keeping stock at required
levels in logistics operations, that relate to:
- health, safety and security
- legal requirements
- operating requirements
- rotation methods
1.2 Describe when to replenish stock
1.3 Describe how the regular or routine checks on stock
levels are carried out
1.4 Explain the process for dealing with any damaged,
faulty or out of date items
1.5 Describe the correct handling methods and/or
equipment to move stock
1.6 Describe correct labelling procedures
1.7 Identify problems that can occur when maintaining
stock levels
1.8 Explain appropriate action when dealing with the
identified problems
2 be able to maintain stock
at required levels in
logistics operations
2.1 Check the required stock level and the actual level of
stock
2.2 Identify any damaged, faulty or out of date items and
move them to the appropriate location
2.3 Use stock rotation methods to ensure the stock is
utilised effectively
2.4 Replenish the stock
2.5 Handle the goods using safe and correct handling
methods
ProQual, November 2017
Level 2 Certificate in Warehousing and Storage
36
Learning Outcome – The
learner will: Assessment Criterion – The learner can:
2.6 Label stock accurately according to organisational
requirements
2.7 Position the stock in the correct locations for further
use
2.8 Update the stock records after replenishing stock
levels according to organisational requirements
ProQual, November 2017
Level 2 Certificate in Warehousing and Storage
37
Unit D/601/7935
Check stock levels and stock records
Learning Outcome – The learner
will: Assessment Criterion – The learner can:
1 know how to check stock
levels and stock records in
logistics operations
1.1 Explain the relevant organisational policies and
procedures for checking stock levels and stock
records in logistics operations, that relate to:
- health, safety and security
- environmental factors
- special requirements
- stock control systems
- reporting and recording systems
1.2 Explain the purpose of a stock check
1.3 Explain the roles and responsibilities of colleagues
involved with checking stock levels and stock
records
1.4 Describe the format, structure and content of stock
check reporting required by the organisation
1.5 Explain how to identify discrepancies in stock
figures and records
1.6 Identify problems that can occur when checking
stock levels and stock records
1.7 Explain appropriate action when dealing with
identified problems
2 be able to check stock levels
and stock records in logistics
operations
2.1 Carry out the checking of the stock levels according
to organisational procedures
2.2 Record the results of the stock check accurately
2.3 Check the findings against the records to identify
any discrepancies
2.4 Check for any discrepancies
2.5 Disseminate the information to relevant people
ProQual, November 2017
Level 2 Certificate in Warehousing and Storage
38
Unit D/601/7921
Operate equipment to perform work requirements in logistics
operations
Learning Outcome – The learner will: Assessment Criterion – The learner can:
1 know how to operate equipment
to perform work requirements in
logistics operations
1.1 Explain the relevant organisational policies and
procedures for operating equipment in a
logistics operation that relate to:
- health, safety and security requirements
- environmental factors
- special requirements
- personal protective equipment
- operating requirements
1.2 Describe the different types of equipment that
can be used for the work activities
1.3 Explain:
- the characteristics and capabilities
- how to set up and adjust
- common types of defect
of the equipment that can be used to perform
the work activities
1.4 Explain how to set up and adjust the equipment
to be used to perform the work activities
1.5 Identify problems that can occur when
operating the equipment
1.6 Explain appropriate action when dealing with
identified problems
2 be able to check that the
appropriate equipment is
available, safe to use and
operational in logistics
operations
2.1 Check that the equipment is suitable, safe and
available for use
2.2 Check that the equipment is set up in
accordance with work instructions and
organisational procedures
2.3 Carry out routine checks before and after using
the equipment
ProQual, November 2017
Level 2 Certificate in Warehousing and Storage
39
Learning Outcome – The learner will: Assessment Criterion – The learner can:
2.4 Adjust the equipment in accordance with
manufacturer’s instructions, safety and work
requirements
3 be able to operate and monitor
the equipment to maintain safe
operation throughout the work
activity min logistics operations
3.1 Select the equipment for the work activity
3.2 Use the equipment safely in accordance with
work requirements, operational and
organisational procedures and practises
3.3 Use the correct Personal Protective Equipment
when operating the equipment
3.4 Monitor the equipment and report and/or
record any defects and damage to the
equipment immediately, according to
manufacturer’s instructions, operational and
organisational procedures and practises
4 be able to shut down the
equipment and complete post
operational maintenance
procedures
4.1 Shut down the equipment safely and in
accordance with manufactures instructions,
operational and organisational procedures and
practices
4.2 Complete post operation maintenance
procedures for the equipment in accordance
with manufacturer’s instructions, operational
and organisational procedures and practises
ProQual, November 2017
Level 2 Certificate in Warehousing and Storage
40
Unit K/601/7923
Receive goods in logistics operations
Learning Outcome – The
learner will: Assessment Criterion – The learner can:
1 know how to
receive goods in
logistics operations
1.1 Explain the relevant organisational policies and procedures
on the goods being received in logistics operations, that
relate to:
- health, safety and security
- environmental factors
- special requirements
- operational requirements
- stock control
1.2 Describe the different sources and types of information
required for receiving the goods
1.3 Describe the equipment and facilities required in the area
receiving goods
1.4 Explain the correct handling methods for different types of
goods
1.5 Explain the correct procedures for unloading vehicles
1.6 Identify problems that can occur when receiving goods
1.7 Explain appropriate action when dealing with identified
problems
2 be able to receive
goods in logistics
operations
2.1 Check the goods received match the specifications provided
in the information
2.2 Check that any equipment to be used has been prepared
correctly in accordance with manufacturer’s instructions,
work requirements, operational and organisational
procedures and practises
2.3 Check that the area to be used for receiving the goods is
clean and free from obstructions and hazards
2.4 Demonstrate the correct method for handling, moving and
setting down the goods
ProQual, November 2017
Level 2 Certificate in Warehousing and Storage
41
Learning Outcome – The
learner will: Assessment Criterion – The learner can:
2.5 Use the correct handling equipment for lifting, moving and
setting down the goods in accordance with organisational
procedures and practices
2.6 Check the goods have been unloaded safely in accordance
with storage requirements
2.7 Complete all required documentation accurately
ProQual, November 2017
Level 2 Certificate in Warehousing and Storage
42
Unit J/601/7928
Maintain the safety and security of hazardous goods and materials
in logistics operations
Learning Outcome – The learner
will: Assessment Criterion – The learner can:
1 know how to maintain the
safety and security of
hazardous goods and materials
in logistics operations
1.1 Explain the relevant organisational policies and
procedures for maintaining the safety and
security of hazardous goods and materials in
logistics operations, that relate to:
- health, safety and security
- personal protective equipment
- environmental factors
- special requirements
- storage conditions
- monitoring systems
1.2 Explain the appropriate action to take in an
emergency
1.3 Explain the meaning of different hazardous
markings and areas
1.4 Describe storage and distribution requirements
for the hazardous goods and materials including
any precautions that must be taken
1.5 Explain the use of equipment that can be used
when maintaining the safety and security of
hazardous goods and materials
1.6 Identify problems that can occur when
maintaining the safety and security of hazardous
goods and materials
1.7 Explain appropriate action when dealing with
identified problems
2 be able to maintain the safety
and security of hazardous
goods and materials in logistics
operations
2.1 Obtain all relevant information on the hazardous
goods and materials
2.2 Demonstrate that the correct precautions have
been undertaken in accordance with health and
safety and organisational policies and procedures
ProQual, November 2017
Level 2 Certificate in Warehousing and Storage
43
Learning Outcome – The learner
will: Assessment Criterion – The learner can:
2.3 Monitor the condition of the hazardous goods
and materials in accordance with manufacturer’s
instructions and organisational policies and
procedures
2.4 Manoeuvre the hazardous goods and materials
safely with the appropriate equipment according
to agreed procedures
ProQual, November 2017
Level 2 Certificate in Warehousing and Storage
44
Unit L/601/7932
Process returned goods in logistics operations
Learning Outcome – The
learner will: Assessment Criterion – The learner can:
1 know how to process
returned goods in logistics
operations
1.1 Explain the relevant organisational policies and
procedures for processing returned goods in logistics
operations, that relate to:
- health, safety and security
- personal protective equipment
- environmental factors
- special requirements
- customer rights
- stock recording systems
- scheduling
- waste management
1.2 Describe the main reasons for goods being returned
1.3 Explain the process for goods being returned
1.4 Identify problems that can occur when processing
returned goods
1.5 Explain appropriate action when dealing with
identified problems
2 be able process returned
goods in logistics
operations
2.1 Obtain all relevant information on the goods being
returned
2.2 Return the goods to the appropriate locations
2.3 Update stock control records accurately
2.4 Label any goods that are to be returned to the supplier
or manufacturer
2.5 Dispose of any waste correctly and promptly in
accordance with work instructions, requirements,
organisational procedures and practices
ProQual, November 2017
Level 2 Certificate in Warehousing and Storage
45
Unit R/601/7933
Sort goods and materials for recycling or disposal in logistics
operations
Learning Outcome – The learner
will: Assessment Criterion – The learner can:
1 know how to sort goods and
materials for recycling or
disposal in logistics
operations
1.1 Explain the relevant organisational policies and
procedures for sorting goods and materials for
recycling and disposal in logistics operations, that
relate to:
- health, safety and security
- personal protective equipment
- environmental factors
- special requirements
- waste management
- roles and responsibilities of colleagues
1.2 Explain the types of goods and materials that are
suitable for recycling and those that are not
1.3 Identify problems that can occur when sorting
goods for recycling or disposal
1.4 Explain appropriate action when dealing with
identified problems
2 be able to sort the goods and
materials for recycling or
disposal in logistics
operations
2.1 Undertake initial checks to determine the
suitability of the goods and materials for recycling
or disposal
2.2 Sort the goods and materials correctly
2.3 Remove any parts of the goods and materials that
are not suitable for recycling and dispose of them
correctly
2.4 Handle the goods and materials using the correct
handling methods and equipment
2.5 Position the goods or materials suitable for
recycling or disposal into the correct locations
2.6 Prepare the goods or materials for further
processing according to the organisation’s
specifications for recycling or disposal
ProQual, November 2017
Level 2 Certificate in Warehousing and Storage
46
Unit Y/601/7934
Supervise the receipt, storage or dispatch of goods
Learning Outcome – The learner
will: Assessment Criterion – The learner can:
1 know how to supervise the
receipt, storage or dispatch of
goods in logistics operations
1.1 Explain the relevant organisational policies and
procedures for supervising the receipt, storage or
dispatch of goods in logistics operations, that
relate to:
- health, safety and security
- environmental factors
- special requirements
- stock rotation
- monitoring and testing
1.2 Explain sources of information required to
determine the capacity and limitations of the
storage facility
1.3 Describe the equipment that can be used for the
receipt, storage or dispatch of the goods
1.4 Identify problems that can occur when monitoring
the receipt, storage or dispatch of goods
1.5 Explain appropriate action when dealing with
identified problems
2 be able to supervise the
receipt, storage or dispatch of
goods in logistics operations
2.1 Inspect the type, condition, quantity of the goods
being received, stored or dispatched
2.2 Check the storage conditions and equipment
required to receive, store or dispatch the goods
2.3 Organise the movement or rotation of goods to
assist receiving, storing or dispatching goods
2.4 Demonstrate how to use the organisations
resources effectively
2.5 Communicate effectively with others
2.6 Complete records for supervising the receipt,
storage or dispatch of goods accurately
ProQual, November 2017
Level 2 Certificate in Warehousing and Storage
47
Unit Y/601/7920
Contribute to the provision of customer service in logistics
operations
Learning Outcome – The learner
will: Assessment Criterion – The learner can:
1 know how to contribute to
the provision of customer
services in logistics operations
1.1 Explain the relevant organisational policies and
procedures, in relation to the provision of
customer services in logistics operations, that
relate to:
- health, safety and security
- personal protective equipment
- maintaining effective customer relations
- personal appearance and hygiene
- reporting procedures and systems
- recording information
- confidentiality
- complaints
1.2 Describe different types of customers in relation
to own organisation
1.3 Describe the importance of
- promoting the organisation’s image positively
- effective communication
- good customer service
1.4 Identify the services available to customers in
own organisation
1.5 Describe the implications of:
- a negative image on your organisation
- poor communication
- poor customer service
1.6 Describe:
- own role in dealing with customer complaints
and
- the limits of your responsibility
1.7 Identify who to report to when you are unable to
deal with a customer enquiry or request
ProQual, November 2017
Level 2 Certificate in Warehousing and Storage
48
Learning Outcome – The learner
will: Assessment Criterion – The learner can:
2 be able to contribute to the
provision of customer
services in logistics operations
2.1 Follow all organisational policies and procedures,
in relation to contributing to customer services in
logistics operations, that relate to:
- health, safety and security
- personal protective equipment
- maintaining effective customer relations
- personal appearance and hygiene
- reporting procedures and systems
- recording information
- confidentiality
- complaints
2.2 Develop positive relationships with customers
2.3 Ensure that own personal appearance and
hygiene meet organisational policies and
standards
2.4 Communicate effectively with customers
2.5 Ensure that all information available is up-to-date
and accurate
2.6 Identify customer needs
2.7 Deal effectively with customer enquiries
2.8 Ensure the customer is promptly informed of any
action that is taken
2.9 Maintain customer confidentiality
2.10 Update customer records accurately
2.11 Record customer enquiries and outcomes
accurately using the organisation’s procedures
and systems
2.12 Deal with customer complaints effectively
ProQual, November 2017
Level 2 Certificate in Warehousing and Storage
49
Unit H/600/6578
Principles of food safety in logistics
Learning Outcome – The
learner will: Assessment Criterion – The learner can:
1 Understand how
individuals must take
responsibility for food
safety
1.1 Outline the roles and responsibilities in an
organisation’s food safety procedures.
1.2 Describe how to report and record food safety
hazards and illnesses.
1.3 Outline the legal responsibilities of drivers and
warehouse staff with regard to keeping food safe.
2 Understand how to keep
him/herself clean and
hygienic
2.1 Explain the importance of personal hygiene in
contributing to overall food safety.
2.2 Describe effective personal hygiene practices, for
example, protective clothing, hand washing, personal
illnesses, cuts and wounds and avoiding unsafe
behaviour.
3 Understand how to keep
storage areas and vehicles
clean.
3.1 Explain how to keep storage areas and vehicles clean
and tidy through the effective use of cleaning
methods and equipment.
3.2 State how to use and store chemicals safely to avoid
contamination.
3.3 Outline the importance of pest control
4 Understand how to keep
food safe
4.1 State the risks to food and food packaging in transit,
storage and at delivery from microbial, chemical,
physical and allergenic hazards.
4.2 Describe food safety procedures for delivery, storage,
date marking and stock rotation
4.3 Explain the importance of food and environmental
temperature controls
4.4 State why accurate records should be kept of food
that is delivered or returned,
4.5 State the reasons why food may be returned
ProQual, November 2017
Level 2 Certificate in Warehousing and Storage
50
Learning Outcome – The
learner will: Assessment Criterion – The learner can:
4.6 State the controls to needed to maintain food safety
in the event of controls not being met
4.7 State the corrective actions that are required to
reduce the risk of food contamination when controls
are not met
