ProQual Level 2 Certificate in Warehousing and Storage Course in Pakistan || Registration Open

ProQual Level 2 Certificate in Warehousing and Storage Course in Pakistan || Registration Open

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Introduction

The Level 2 Certificate in Warehousing and Storage recognises the skills and competencies

required of staff in the warehouse and storage workplace. The qualification is aimed at

candidates currently working in the sector as, for example, a warehouse or storage

operative, and also those who do not currently work in the industry but would like to gain

some of the skills needed.

The qualification provides recognition of the skills and knowledge, such as operating

equipment and safety at work, processing orders, team leading and managing the receipt

and despatch of goods, which are needed to work in or develop a career in warehousing.

On completion of this qualification candidates could progress to a variety of roles, for

example, stock control assistant, removals operative, warehouse supervisor, fork lift truck

supervisor and undertake further qualifications including ProQual Level 3 Diploma in

Warehousing and Storage, ProQual Level 2 Diploma in Team Leading or ProQual Level 3

Diploma in Management.

The awarding organisation for the qualification is ProQual Awarding Body and the regulatory

body is the Office of Qualifications and Examinations Regulation (Ofqual). The specification

for this qualification has been approved by the Welsh Government for use by centres in

Wales and by the Council for the Curriculum Examinations and Assessment (CCEA) for use

by centres in Northern Ireland. The qualification has been accredited onto the Regulated

Qualifications Framework (RQF).

Qualification Profile

Level 2 Certificate in Warehousing and Storage

Qualification title ProQual Level 2 Certificate in Warehousing and Storage

Ofqual qualification number 601/3032/5

Level Level 2

Total qualification time 260 hours

Guided learning hours 99

Assessment

Pass or fail

Internally assessed and verified by centre staff

External quality assurance by ProQual verifiers

Qualification start date 1/04/14

Qualification end date

Age Ranges 16-18, 19+

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Level 2 Certificate in Warehousing and Storage

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Entry Requirements

There are no formal entry requirements for this qualification, but centres should ensure that

candidates have the potential to achieve the qualification.

Qualification Structure

Candidates must complete:

  • all of the Mandatory units in Group A, plus
  • a minimum of TWO units from Group 1
  • a minimum of ONE unit from Group 2
  • a minimum of ONE unit from Group 3
  • a minimum of ONE unit from Group 4
  • a minimum of ONE unit from Group 5

Mandatory Units – complete all units

Unit Reference

Number Unit Title Unit

Level

K/502/1072 Health, Safety and Security at work 2

H/601/7919 Develop effective working relationships with colleagues in logistics

operations 2

Group 1 Optional Units – a minimum of TWO units

Unit Reference

Number Unit Title Unit

Level

R/601/7916 Pick goods in logistics operations 2

Y/601/7917 Wrap and pack goods in logistics operations 2

T/601/7925 Place goods in storage in logistics operations 2

F/601/7930 Process orders for customers in logistics operations 2

J/601/7931 Assemble orders for dispatch in logistics operations 2

Group 2 Optional Units – a minimum of ONE unit

Unit Reference

Number Unit Title Unit

Level

M/601/7910 Maintain the cleanliness of equipment in logistics operations 2

F/601/7913 Keep work areas clean in logistics operations 2

L/601/7929 Maintain hygiene standards in handling and storing goods in

logistics operations 2

Group 3 Optional Units – a minimum of ONE unit

Unit Reference

Number Unit Title Unit

Level

J/601/7914 Moving and/or handling goods in logistics operations 2

H/601/7922 Use equipment to move goods in logistics operations 2

A/601/8994 Use a forklift side-loader in logistics operations 2

M/601/8992 Use an industrial forklift truck in logistics operations 2

T/601/8993 Use a hoist in logistics operations 2

F/601/8995 Use a compact crane in logistics operations 2

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Group 4 Optional Units – a minimum of ONE unit

Unit Reference

Number Unit Title Unit

Level

T/601/7911 Keep stock at required levels in logistics operations 2

D/601/7935 Check stock levels and stock records 2

Group 5 Optional Units – a minimum of ONE unit

Unit Reference

Number Unit Title Unit

Level

D/601/7921 Operate equipment to perform work requirements in logistics

operations 2

K/601/7923 Receive goods in logistics operations 2

J/601/7928 Maintain the safety and security of hazardous goods and materials

in logistics operations 3

L/601/7932 Process returned goods in logistics operations 2

R/601/7933 Sort goods and materials for recycling or disposal in logistics

operations 2

Y/601/7934 Supervise the receipt, storage or dispatch of goods 3

Y/601/7920 Contribute to the provision of customer service in logistics

operations 2

H/600/6578 Principles of food safety in logistics 2

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Centre Requirements

Centres must be approved to offer this qualification. If your centre is not approved please

complete and submit form ProQual Additional Qualification Approval Application.

Staff

Staff delivering this qualification must be appropriately qualified and occupationally

competent.

Assessors/Internal Quality Assurance

For each competence-based unit centres must be able to provide at least one assessor and

one internal quality assurance verifier who are suitably qualified for the specific

occupational area. Assessors and internal quality assurance verifiers for competence-based

units or qualifications will normally need to hold appropriate assessor or verifier

qualifications, such as:

  • Award in Assessing Competence in the Work Environment
  • Award in Assessing Vocationally Related Achievement
  • Certificate in Assessing Vocational Achievement
  • Award in the Internal Quality Assurance of Assessment Processes and Practices
  • Certificate in Leading the Internal Quality Assurance of Assessment Processes and

Practices

Support for Candidates

Materials produced by centres to support candidates should:

  • enable them to track their achievements as they progress through the learning

outcomes and assessment criteria;

  • provide information on where ProQual’s policies and procedures can be viewed;
  • provide a means of enabling Internal and External Quality Assurance staff to

authenticate evidence

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Assessment

Candidates must demonstrate the level of knowledge and skill described in the units.

Assessment is the process of measuring a candidate’s knowledge, understanding and

performance against the standards set in the qualification.

Each candidate is required to produce evidence which demonstrates their achievement of

all of the learning outcomes and assessment criteria for each unit.

Evidence can include: – assignments/projects/reports

– worksheets

– portfolio of evidence

– record of oral and/or written questioning

– candidate test papers

Learning outcomes set out what a candidate is expected to know, understand or be able to

do.

Assessment criteria specify the standard a candidate must meet to show the learning

outcome has been achieved.

There must be valid, authentic and sufficient for all the assessment criteria. However, one

piece of evidence may be used to meet the requirements of more than one learning

outcome or assessment criterion.

Learning outcomes and assessment criteria for this qualification can be found from page 9.

Internal Quality Assurance

An internal quality assurance verifier confirms that assessment decisions made in centres

are made by competent and qualified assessors, that they are the result of sound and fair

assessment practice and that they are recorded accurately and appropriately.

Adjustments to Assessment

Adjustments to standard assessment arrangements are made on the individual needs of

candidates. ProQual’s Reasonable Adjustments Policy and Special Consideration Policy sets

out the steps to follow when implementing reasonable adjustments and special

considerations and the service that ProQual provides for some of these arrangements.

Centres should contact ProQual for further information or queries about the contents of the

policy.

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Results Enquiries and Appeals

All enquiries relating to assessment or other decisions should be dealt with by centres, with

reference to ProQual’s Enquiries and Appeals Procedures.

Certification

Candidates who achieve the requirements for this qualification will be awarded:

  • A certificate listing the units achieved, and
  • A certificate giving the full qualification title –

ProQual Level 2 Certificate in Warehousing and Storage

Claiming certificates

Centres may claim certificates for candidates who have been registered with ProQual and

who have successfully achieved the requirements for a qualification. All certificates will be

issued to the centre for successful candidates.

Replacement certificates

If a replacement certificate is required a request must be made to ProQual in writing.

Replacement certificates are labelled as such and are only provided when the claim has

been authenticated. Refer to the Fee Schedule for details of charges for replacement

certificates.

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Learning Outcomes and Assessment Criteria

Unit K/502/1072

Health, Safety and Security at work

Learning Outcome – The

learner will: Assessment Criterion – The learner can:

1 Be able to work

safely

1.1 Take appropriate action in the event of fire, emergencies or

accidents

1.2 Identify where alarms, emergency exits, escape routes,

emergency equipment and assembly points are located

1.3 Demonstrate safe and appropriate use of emergency

equipment

1.4 Distinguish between different alarm sounds

1.5 Comply with equipment operating procedures and

manufacturer’s instructions

1.6 Demonstrate safe handling and lifting techniques

1.7 Demonstrate correct use and maintenance of any

protective clothing and/or equipment

1.8 Comply with personal responsibilities under the Health &

Safety at Work Act / COSHH

1.9 Identify who the nominated first aiders are

2 Be able to monitor

the workplace for

hazards

2.1 Identify hazardous substances that are used in the

workplace and demonstrate methods of making them safe

or reducing their danger in the event of an accident

2.2 Identify hazards posed by machinery that is used in the

workplace and demonstrate methods of making safe or

reducing their danger in the event of an accident

2.3 Demonstrate how to handle and store hazardous

substances including debris

2.4 Demonstrate how to store materials and equipment

2.5 Explain what the most likely accidents and emergencies in

the workplace are and how to deal with them

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Learning Outcome – The

learner will: Assessment Criterion – The learner can:

2.6 Comply with personal responsibilities under the COSHH

(Control of Substances Hazardous to Health)

3 Be able to contribute

to workplace

security

3.1 Outline and comply with the organisation’s rules, codes,

guidelines and standards relating to security

3.2 Explain how to deal with loss of property

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Unit H/601/7919

Develop effective working relationships with colleagues in logistics

operations

Learning Outcome – The learner

will: Assessment Criterion – The learner can:

1 know how to develop effective

working relationships with

colleagues in logistics

operations

1.1 Explain the relevant organisational policies and

procedures for developing effective working

relationships in logistics operations that relate

to:

  • health, safety and security
  • quality standards
  • confidentiality
  • equality and diversity

1.2 Describe own roles and responsibilities and

those of colleague

1.3 Explain the importance of good communication

methods

1.4 Explain the importance of feedback to improve

work performance

1.5 Explain how to identify learning needs and the

opportunities for learning that are available

1.6 Explain how to deal constructively with

misunderstandings and difficulties that can arise

in working relationships

2 be able to develop effective

working relationships with

colleagues in logistics

operations

2.1 Communicate with colleagues effectively

2.2 Confirm tasks, priorities and responsibilities

clearly and accurately with colleagues

2.3 Respond to requests from colleagues that fall

within your responsibility

2.4 Report any circumstances that prevent the

achievement of quality standards

2.5 Obtain information and assistance from

colleagues

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Learning Outcome – The learner

will: Assessment Criterion – The learner can:

2.6 Seek relevant feedback on work achievements

and performance from relevant people

2.7 Determine own learning needs based on

feedback and observation of own performance

2.8 Agree a learning plan that outlines realistic

development opportunities and timescales

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Unit R/601/7916

Pick goods in logistics operations

Learning Outcome – The learner

will: Assessment Criterion – The learner can:

1 know how to pick goods in

logistics operations

1.1 Explain the relevant organisational policies and

procedures picking goods in logistics operations

that relate to:

  • health, safety and security requirements
  • environmental factors
  • special requirements
  • personal protective equipment
  • picking methods

1.2 Identify any specific hazards in relation to moving

and handling the goods

1.3 Describe the types of equipment that can be used

to pick the goods

1.4 Describe the correct handling methods for the

goods

1.5 Describe the roles and responsibilities of

colleagues in relation to picking goods

1.6 Identify problems that can occur when picking

and handling the goods

1.7 Explain appropriate action when dealing with

identified problems

2 be able to pick the goods in

logistics operations

2.1 Locate the goods to be picked

2.2 Apply correct picking methods/equipment for the

type of goods and size of order

2.3 Use the correct handling methods and/or picking

equipment to pick the goods

3 be able to prepare the goods

for assembling orders in

logistics operations

3.1 Place the goods into the appropriate location,

receptacle or onto pallets

3.2 Position the picked goods ready for assembling

orders

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Learning Outcome – The learner

will: Assessment Criterion – The learner can:

3.3 Use the correct handling methods and/or

equipment to place the goods correctly for

assembling orders

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Unit Y/601/7917

Wrap and pack goods in logistics operations

Learning Outcome – The learner

will: Assessment Criterion – The learner can:

1 know how to prepare the goods

for wrapping and packing in

logistics operations

1.1 Explain the relevant organisational policies and

procedures for packing the goods in logistics

operations that relate to:

  • health, safety and security requirements
  • environmental factors
  • special requirements
  • personal protective equipment
  • waste minimisation and disposal

1.2 Describe the types of wrapping and packing

materials to be used for packing the goods

1.3 Describe the tools and equipment to be used

for packing the goods

1.4 Describe the roles and responsibilities of

colleagues in relation to packing the goods

1.5 Identify problems that can occur when

wrapping and packing the goods

1.6 Explain appropriate action when dealing with

identified problems

2 be able to wrap and pack the

goods in logistics operations

2.1 Check that the goods being packed match the

specifications provided in the information

2.2 Comply with all health, safety and security

issues relating to wrapping and packing the

goods

2.3 Schedule the packing of the goods according to

agreed work instructions

2.4 Protect goods from damage while they are

being packed

2.5 Use the appropriate tools and equipment safely

in accordance with organisational procedures

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Learning Outcome – The learner

will: Assessment Criterion – The learner can:

2.6 Pack, wrap and seal goods using the correct

type and quantity of packing materials

2.7 Minimise waste

2.8 Label the packages with the correct information

for further use

2.9 Dispose of waste materials correctly and

promptly

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Unit T/601/7925

Place goods in storage in logistics operations

Learning Outcome – The

learner will: Assessment Criterion – The learner can:

1 know how to place goods

in storage logistics

operations

1.1 Explain the relevant organisational policies and

procedures for placing the goods into storage in

logistics operations, that relate to:

  • health, safety and security
  • environmental factors
  • special requirements
  • storage conditions
  • stock rotation

1.2 Describe the different sources and types of

information required for placing the goods

1.3 Describe the areas for storing different types of goods

1.4 Explain the importance of preparing storage areas

before placing goods

1.5 Describe the equipment and facilities required in the

area receiving goods

1.6 Explain the correct handling methods for different

types of goods

1.7 Identify problems that can occur when placing goods

in storage

1.8 Explain appropriate action when dealing with

identified problems

2 be able to place goods in

storage in logistics

operations

2.1 Ensure that the area is clean, tidy and clear of

obstructions

2.2 Use the correct handling methods and/or equipment

to place the goods into storage

2.3 Place the goods in the correct location for space

utilisation, to prevent damage and meet distribution

requirements

2.4 Update stock control records accurately

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Learning Outcome – The

learner will: Assessment Criterion – The learner can:

2.5 Communicate clearly and accurately, with appropriate

people, the monitoring and storage arrangements for

the goods

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Unit F/601/7930

Process orders for customers in logistics operations

Learning Outcome – The learner

will: Assessment Criterion – The learner can:

1 know how prepare for the

processing of orders to

customers in logistics

operations

1.1 Explain the relevant organisational policies and

procedures for processing orders for customers

in logistics operations, that relate to:

  • health, safety and security
  • personal protective equipment
  • environmental factors
  • special requirements
  • stock control and ordering systems
  • the importance of confidentiality

1.2 Describe different types of customer

1.3 Explain the information required for processing

customer orders

1.4 Identify problems that can occur when

processing orders for customers

1.5 Explain appropriate action when dealing with

identified problems

2 be able to process orders for

customers in logistics

operations

2.1 Obtain information to process orders for

customers

2.2 Provide customers with the correct delivery

information

2.3 Pass on orders and invoicing information to the

appropriate people

2.4 Demonstrate how to deal with enquires relating

to the processing of orders

2.5 Communicate effectively with different types

customers

2.6 Store customers’ details securely and in

accordance with organisational policies and

procedures

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Level 2 Certificate in Warehousing and Storage

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Unit J/601/7931

Assemble orders for dispatch in logistics operations

Learning Outcome – The learner

will: Assessment Criterion – The learner can:

1 know how to assemble

orders for dispatch in

logistics operations

1.1 Explain the relevant organisational policies and

procedures for assembling orders for dispatch in

logistics operations, that relate to:

  • health, safety and security
  • personal protective equipment
  • environmental factors
  • special requirements
  • stock recording systems
  • scheduling

1.2 Describe the characteristics of the order to be

assembled

1.3 Explain the handling methods and equipment to be

used when assembling the orders

1.4 Identify problems that can occur when assembling

orders for dispatch

1.5 Explain appropriate action when dealing with

identified problems

2 be able to assemble the

orders for dispatch in

logistics operations

2.1 Obtain information to assemble the orders for

dispatch

2.2 Check that the area used to dispatch to goods is

clean and clear of obstructions and hazards

2.3 Check that the goods are in stock and accessible for

assembly

2.4 Assemble the order with the correct type and

quantity of goods ready for dispatch, in accordance

with the information obtained

2.5 Demonstrate how to maintain the condition of the

goods whilst the order is being assembled

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Level 2 Certificate in Warehousing and Storage

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Unit M/601/7910

Maintain the cleanliness of equipment in logistics operations

Learning Outcome – The learner will: Assessment Criterion – The learner can:

1 know how to prepare self and

equipment for inspection and

cleaning in logistics operations

1.1 Explain the relevant organisational policies and

procedures, in relation to inspecting and

maintaining the cleanliness of equipment in

logistics operations, that relate to:

  • health, safety and security
  • legal requirements
  • operating requirements
  • personal protective equipment
  • waste disposal
  • replenishment

1.2 Describe how to ensure the equipment is safe

before routine inspection and cleaning

1.3 Explain the following, in relation to the

equipment that is to be inspected and cleaned:

  • cleaning routines
  • methods
  • materials

1.4 Identify problems that can occur with the

inspecting and maintaining the cleanliness of

the equipment

1.5 Explain appropriate action when dealing with

the identified problems

2 be able to inspect and maintain

the cleanliness of equipment in

logistics operations

2.1 Use the correct use of Personal Protective

Clothing when inspecting and cleaning the

equipment

2.2 Use the correct cleaning routines according to

organisational procedures and the required

timescales

2.3 Use the use of approved cleaning methods and

materials as specified in the manufacturer’s

instructions

3 be able to undertake post

cleaning procedures for keeping

3.1 Dispose of waste in accordance with health

and safety, and operational procedures

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Level 2 Certificate in Warehousing and Storage

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Learning Outcome – The learner will: Assessment Criterion – The learner can:

the equipment in good working

order in logistics operations

3.2 Check that the equipment can be safely

returned to operating conditions after cleaning

3.3 Store any unused cleaning materials correctly

according to manufacturer’s instructions

3.4 Replenish used materials

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Level 2 Certificate in Warehousing and Storage

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Unit F/601/7913

Keep work areas clean in logistics operations

Learning Outcome – The learner will: Assessment Criterion – The learner can:

1 know the requirements relating to

the cleaning of work areas in

logistics operations

1.1 Explain the relevant organisational policies

and procedures for cleaning work areas in

logistics operations, that relate to:

  • health, safety and security
  • environmental factors
  • legal requirements
  • operating requirements
  • personal protective equipment
  • personal health and hygiene standards
  • replenishment
  • waste disposal

1.2 Describe different procedures to maintain

cleanliness in different work areas

1.3 Explain the importance of keeping the

workplace clean and tidy for health and safety

purposes

1.4 Identify problems that can occur when

maintaining the cleanliness of work areas

1.5 Explain appropriate action when dealing with

the identified problems

2 be able to carry out correct

cleaning procedures in logistics

operations

2.1 Use Personal Protective Equipment correctly

2.2 Clean the work area thoroughly using the

correct cleaning materials

2.3 Protect people in the work area from cleaning

hazards during the cleaning process

2.4 Use the correct signage during the cleaning

process

2.5 Follow operational procedures to ensure that

other people are not inconvenienced during

the cleaning process

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Level 2 Certificate in Warehousing and Storage

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Learning Outcome – The learner will: Assessment Criterion – The learner can:

3 be able to follow post cleaning

procedures in logistics operations

3.1 Dispose of any waste in accordance with

organisational procedures

3.2 Ensure any unused cleaning materials are

stored correctly according to manufacturer’s

instructions

3.3 Replenish used materials

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Level 2 Certificate in Warehousing and Storage

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Unit L/601/7929

Maintain hygiene standards in handling and storing goods in

logistics operations

Learning Outcome – The learner

will: Assessment Criterion – The learner can:

1 know how to maintain hygiene

standards when handling and

storing goods in logistics

operations

1.1 Explain the relevant organisational policies and

procedures for maintaining hygiene standards in

handling and storing goods in logistics operations,

that relate to:

  • health, safety and security
  • protective clothing
  • personal hygiene
  • environmental factors
  • special requirements
  • waste disposal

1.2 Identify problems that can occur when

maintaining hygiene standards when handling

and storing goods

1.3 Explain appropriate action when dealing with

identified problems

2 be able to maintain standards

of hygiene when handling and

storing goods in logistics

operations

2.1 Maintain standards of personal hygiene required

for the handling and storage of goods in specific

storage environments

2.2 Use the correct protective clothing in relation to

the goods and the storage environment

2.3 Apply the hygiene standards required to maintain

the quality and condition of the goods and the

storage environment

2.4 Handle the goods using the correct handling

methods and equipment

2.5 Dispose of waste in accordance with

organisational policies and procedures

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Level 2 Certificate in Warehousing and Storage

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Unit J/601/7914

Moving and/or handling goods in logistics operations

Learning Outcome – The learner

will: Assessment Criterion – The learner can:

1 know how to move and/or

handle goods in logistics

operations

1.1 Explain the relevant organisational policies and

procedures for moving and/or handling goods in

logistics operations that relate to:

  • health safety and security
  • environmental factors
  • special requirements
  • legal requirements
  • operating requirements
  • personal protective equipment

1.2 Identify any specific hazards in relation to moving

and/or handling the goods

1.3 Describe methods for moving and/or handling the

goods safely

1.4 Explain circumstances when assistance is required to

move and/or handle the goods and how this

assistance is applied

1.5 Identify problems that can occur when moving

and/or handling the goods

1.6 Explain appropriate action when dealing with

identified problems

2 be able to move and/or

handle the goods in logistics

operations

2.1 Identify the goods to be moved and/or handled

2.2 Use suitable handling methods to move the goods

safely and correctly

2.3 Position and set down the goods in the required

location

2.4 Place the goods so that they can be easily identified

and accessed

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Level 2 Certificate in Warehousing and Storage

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Unit H/601/7922

Use equipment to move goods in logistics operations

Learning Outcome – The learner

will: Assessment Criterion – The learner can:

1 know how to use equipment

to move goods in logistics

operations

1.1 Explain the relevant organisational policies and

procedures for using equipment in a logistics

operation that relate to:

  • health, safety and security requirements
  • environmental factors
  • special requirements
  • personal protective equipment
  • operating requirements
  • hazards
  • loss or damage to goods

1.2 Describe the characteristics of the different types

of goods to be moved

1.3 Describe different types of equipment that can be

used for moving and transferring goods

1.4 Describe methods for lifting, moving and setting

down different types of goods

1.5 Explain how the equipment is used

1.6 Explain the importance of positioning goods in a

suitable way for future use

1.7 Identify problems that can occur when using the

equipment

1.8 Explain appropriate action when dealing with

identified problems

2 be able to use equipment to

move goods in logistics

operations

2.1 Check the goods are suitable for lifting

2.2 Identify the correct equipment for lifting the

goods

2.3 Check that the area of work is safe and secure for

the movement and transfer of the goods

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Level 2 Certificate in Warehousing and Storage

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Learning Outcome – The learner

will: Assessment Criterion – The learner can:

2.4 Undertake the pre-checks required for the

equipment

2.5 Confirm the location for the goods to be

positioned and set down

2.6 Undertake the operation in a safe and controlled

manner with due regard to the surrounding

environment

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Unit A/601/8994

Use a forklift side-loader in logistics operations

Learning Outcome – The learner

will: Assessment Criterion – The learner can:

1 Know how to prepare a

forklift side-loader in logistics

operations

1.1 Explain the relevant organisational policies and

procedures in relation to using a forklift sideloader, that relate to:

  • health, safety and security
  • legal requirements
  • operating requirements
  • personal protective equipment
  • reporting defects

1.2 Describe how to carry out all manufacturers’ prestart, checks

1.3 Explain the operation of the vehicle instruments

and controls

1.4 Describe how to prepare the forklift side-loader for

each lift

1.5 Explain the observations required to ensure the

safety of self and others

1.6 Identify problems that can occur when preparing

the forklift side-loader for work

1.7 Explain appropriate action when dealing with the

identified problems

2 Use a forklift side-loader in

logistics operations

2.1 Use the correct Personal Protective Clothing when

undertaking manoeuvring and lifting operations

2.2 Carry out all manufacturers’ pre-start, checks

2.3 Manoeuvre the forklift side-loader safely and

include:

  • the appropriate use of signals
  • using the appropriate speed for the forklift sideloader and manoeuvre
  • monitoring the actions of others
  • ensuring there is no damage to the forklift sideloader and surrounding environment

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Learning Outcome – The learner

will: Assessment Criterion – The learner can:

  • ensuring the vehicle is in a suitable position for

the required activities

2.4 Stack goods using the forklift side-loader

2.5 De-stack goods using the forklift side-loader

2.6 Carry out shut down, isolation and securing

procedures

2.7 Carry out all manufacturers’ post operational

checks

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Level 2 Certificate in Warehousing and Storage

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Unit M/601/8992

Use an industrial forklift truck in logistics operations

Learning Outcome – The

learner will: Assessment Criterion – The learner can:

1 Know how to prepare the

forklift for work in logistics

operations

1.1 Explain the relevant organisational policies and

procedures, in relation to using a forklift truck in

logistics operations, that relate to:

  • health, safety and security
  • legal requirements
  • operating requirements
  • personal protective equipment
  • reporting defects

1.2 Describe how to carry out all manufacturers’ prestart, checks

1.3 Explain the operation of the vehicle instruments and

controls

1.4 Describe how to prepare the forklift truck for each

lift

1.5 Explain the observations required to ensure the

safety of self and others

1.6 Identify problems that can occur when preparing the

forklift truck for work

1.7 Explain appropriate action when dealing with the

identified problems

2 Use a forklift truck in

logistics operations

2.1 Use the correct Personal Protective Clothing when

undertaking manoeuvring and lifting operations

2.2 Carry out all manufacturers’ pre-start, checks

2.3 Manoeuvre the forklift truck safely and include:

  • the appropriate use of signals
  • using the appropriate speed for the forklift truck

and manoeuvre

  • monitoring the actions of others
  • ensuring there is no damage to the forklift truck

and surrounding environment

ProQual, November 2017

Level 2 Certificate in Warehousing and Storage

32

Learning Outcome – The

learner will: Assessment Criterion – The learner can:

  • ensuring the vehicle is in a suitable position for the

required activities

2.4 Stack goods using the forklift truck

2.5 De-stack goods using the forklift truck

2.6 Carry out shut down, isolation and securing

procedures

2.7 Carry out all manufacturers’ post operational checks

ProQual, November 2017

Level 2 Certificate in Warehousing and Storage

33

Unit T/601/8993

Use a hoist in logistics operations

Learning Outcome – The

learner will: Assessment Criterion – The learner can:

1 Know how to prepare the

hoist for work in logistics

operations

1.1 Explain the relevant organisational policies and

procedures, in relation to preparing the hoist for work

in logistics operations, that relate to:

  • health, safety and security
  • legal requirements
  • operating requirements
  • personal protective equipment
  • reporting defects

1.2 Describe how to carry out all manufacturers’ prestart, checks

1.3 Describe how to check that all related equipment is

positioned in relation to manufacturers’ instructions

1.4 Describe how to carry out the emergency lowering

procedure

1.5 Identify problems that can occur when using a hoist in

logistics operations

1.6 Explain appropriate action when dealing with the

identified problems

2 Use a hoist in logistics

operations

2.1 Use the correct Personal Protective Clothing when

undertaking manoeuvring and lifting operations

2.2 Carry out all manufacturers’ pre-start, checks

2.3 Prepare an exclusion zone in the relevant area

2.4 Agree signal codes with the signaller

2.5 Use the hoist safely and correctly

2.6 Carry out shut down, isolation and securing

procedures

2.7 Carry out all manufacturers’ post operational checks

ProQual, November 2017

Level 2 Certificate in Warehousing and Storage

34

Unit F/601/8995

Use a compact crane in logistics operations

Learning Outcome – The

learner will: Assessment Criterion – The learner can:

1 Know how to prepare

a crane

for work in logistics

operations

1.1 Explain the relevant organisational policies and

procedures in relation to using a compact crane in logistics

operations that relate to:

  • health safety and security
  • legal requirements
  • operating requirements
  • personal protective equipment
  • reporting defects

1.2 Describe how to carry out all manufacturers’ pre-start,

checks

1.3 Explain the operation of the instruments and controls

1.4 Identify problems that can occur when using a compact

crane

1.5 Explain appropriate action when dealing with identified

problems

2 Use a compact crane

in logistics operations

2.1 Use the correct Personal Protective Clothing when

undertaking manoeuvring and lifting operations

2.2 Carry out all manufacturers’ pre-start, checks

2.3 Use the compact crane safely and correctly

2.4 Carry out shut down, isolation and securing procedures

2.5 Carry out all manufacturers’ post operational checks

ProQual, November 2017

Level 2 Certificate in Warehousing and Storage

35

Unit T/601/7911

Keep stock at required levels in logistics operations

Learning Outcome – The

learner will: Assessment Criterion – The learner can:

1 know how to maintain

required stock levels in

logistics operations

1.1 Explain the relevant organisational policies and

procedures, in relation to keeping stock at required

levels in logistics operations, that relate to:

  • health, safety and security
  • legal requirements
  • operating requirements
  • rotation methods

1.2 Describe when to replenish stock

1.3 Describe how the regular or routine checks on stock

levels are carried out

1.4 Explain the process for dealing with any damaged,

faulty or out of date items

1.5 Describe the correct handling methods and/or

equipment to move stock

1.6 Describe correct labelling procedures

1.7 Identify problems that can occur when maintaining

stock levels

1.8 Explain appropriate action when dealing with the

identified problems

2 be able to maintain stock

at required levels in

logistics operations

2.1 Check the required stock level and the actual level of

stock

2.2 Identify any damaged, faulty or out of date items and

move them to the appropriate location

2.3 Use stock rotation methods to ensure the stock is

utilised effectively

2.4 Replenish the stock

2.5 Handle the goods using safe and correct handling

methods

ProQual, November 2017

Level 2 Certificate in Warehousing and Storage

36

Learning Outcome – The

learner will: Assessment Criterion – The learner can:

2.6 Label stock accurately according to organisational

requirements

2.7 Position the stock in the correct locations for further

use

2.8 Update the stock records after replenishing stock

levels according to organisational requirements

ProQual, November 2017

Level 2 Certificate in Warehousing and Storage

37

Unit D/601/7935

Check stock levels and stock records

Learning Outcome – The learner

will: Assessment Criterion – The learner can:

1 know how to check stock

levels and stock records in

logistics operations

1.1 Explain the relevant organisational policies and

procedures for checking stock levels and stock

records in logistics operations, that relate to:

  • health, safety and security
  • environmental factors
  • special requirements
  • stock control systems
  • reporting and recording systems

1.2 Explain the purpose of a stock check

1.3 Explain the roles and responsibilities of colleagues

involved with checking stock levels and stock

records

1.4 Describe the format, structure and content of stock

check reporting required by the organisation

1.5 Explain how to identify discrepancies in stock

figures and records

1.6 Identify problems that can occur when checking

stock levels and stock records

1.7 Explain appropriate action when dealing with

identified problems

2 be able to check stock levels

and stock records in logistics

operations

2.1 Carry out the checking of the stock levels according

to organisational procedures

2.2 Record the results of the stock check accurately

2.3 Check the findings against the records to identify

any discrepancies

2.4 Check for any discrepancies

2.5 Disseminate the information to relevant people

ProQual, November 2017

Level 2 Certificate in Warehousing and Storage

38

Unit D/601/7921

Operate equipment to perform work requirements in logistics

operations

Learning Outcome – The learner will: Assessment Criterion – The learner can:

1 know how to operate equipment

to perform work requirements in

logistics operations

1.1 Explain the relevant organisational policies and

procedures for operating equipment in a

logistics operation that relate to:

  • health, safety and security requirements
  • environmental factors
  • special requirements
  • personal protective equipment
  • operating requirements

1.2 Describe the different types of equipment that

can be used for the work activities

1.3 Explain:

  • the characteristics and capabilities
  • how to set up and adjust
  • common types of defect

of the equipment that can be used to perform

the work activities

1.4 Explain how to set up and adjust the equipment

to be used to perform the work activities

1.5 Identify problems that can occur when

operating the equipment

1.6 Explain appropriate action when dealing with

identified problems

2 be able to check that the

appropriate equipment is

available, safe to use and

operational in logistics

operations

2.1 Check that the equipment is suitable, safe and

available for use

2.2 Check that the equipment is set up in

accordance with work instructions and

organisational procedures

2.3 Carry out routine checks before and after using

the equipment

ProQual, November 2017

Level 2 Certificate in Warehousing and Storage

39

Learning Outcome – The learner will: Assessment Criterion – The learner can:

2.4 Adjust the equipment in accordance with

manufacturer’s instructions, safety and work

requirements

3 be able to operate and monitor

the equipment to maintain safe

operation throughout the work

activity min logistics operations

3.1 Select the equipment for the work activity

3.2 Use the equipment safely in accordance with

work requirements, operational and

organisational procedures and practises

3.3 Use the correct Personal Protective Equipment

when operating the equipment

3.4 Monitor the equipment and report and/or

record any defects and damage to the

equipment immediately, according to

manufacturer’s instructions, operational and

organisational procedures and practises

4 be able to shut down the

equipment and complete post

operational maintenance

procedures

4.1 Shut down the equipment safely and in

accordance with manufactures instructions,

operational and organisational procedures and

practices

4.2 Complete post operation maintenance

procedures for the equipment in accordance

with manufacturer’s instructions, operational

and organisational procedures and practises

ProQual, November 2017

Level 2 Certificate in Warehousing and Storage

40

Unit K/601/7923

Receive goods in logistics operations

Learning Outcome – The

learner will: Assessment Criterion – The learner can:

1 know how to

receive goods in

logistics operations

1.1 Explain the relevant organisational policies and procedures

on the goods being received in logistics operations, that

relate to:

  • health, safety and security
  • environmental factors
  • special requirements
  • operational requirements
  • stock control

1.2 Describe the different sources and types of information

required for receiving the goods

1.3 Describe the equipment and facilities required in the area

receiving goods

1.4 Explain the correct handling methods for different types of

goods

1.5 Explain the correct procedures for unloading vehicles

1.6 Identify problems that can occur when receiving goods

1.7 Explain appropriate action when dealing with identified

problems

2 be able to receive

goods in logistics

operations

2.1 Check the goods received match the specifications provided

in the information

2.2 Check that any equipment to be used has been prepared

correctly in accordance with manufacturer’s instructions,

work requirements, operational and organisational

procedures and practises

2.3 Check that the area to be used for receiving the goods is

clean and free from obstructions and hazards

2.4 Demonstrate the correct method for handling, moving and

setting down the goods

ProQual, November 2017

Level 2 Certificate in Warehousing and Storage

41

Learning Outcome – The

learner will: Assessment Criterion – The learner can:

2.5 Use the correct handling equipment for lifting, moving and

setting down the goods in accordance with organisational

procedures and practices

2.6 Check the goods have been unloaded safely in accordance

with storage requirements

2.7 Complete all required documentation accurately

ProQual, November 2017

Level 2 Certificate in Warehousing and Storage

42

Unit J/601/7928

Maintain the safety and security of hazardous goods and materials

in logistics operations

Learning Outcome – The learner

will: Assessment Criterion – The learner can:

1 know how to maintain the

safety and security of

hazardous goods and materials

in logistics operations

1.1 Explain the relevant organisational policies and

procedures for maintaining the safety and

security of hazardous goods and materials in

logistics operations, that relate to:

  • health, safety and security
  • personal protective equipment
  • environmental factors
  • special requirements
  • storage conditions
  • monitoring systems

1.2 Explain the appropriate action to take in an

emergency

1.3 Explain the meaning of different hazardous

markings and areas

1.4 Describe storage and distribution requirements

for the hazardous goods and materials including

any precautions that must be taken

1.5 Explain the use of equipment that can be used

when maintaining the safety and security of

hazardous goods and materials

1.6 Identify problems that can occur when

maintaining the safety and security of hazardous

goods and materials

1.7 Explain appropriate action when dealing with

identified problems

2 be able to maintain the safety

and security of hazardous

goods and materials in logistics

operations

2.1 Obtain all relevant information on the hazardous

goods and materials

2.2 Demonstrate that the correct precautions have

been undertaken in accordance with health and

safety and organisational policies and procedures

ProQual, November 2017

Level 2 Certificate in Warehousing and Storage

43

Learning Outcome – The learner

will: Assessment Criterion – The learner can:

2.3 Monitor the condition of the hazardous goods

and materials in accordance with manufacturer’s

instructions and organisational policies and

procedures

2.4 Manoeuvre the hazardous goods and materials

safely with the appropriate equipment according

to agreed procedures

ProQual, November 2017

Level 2 Certificate in Warehousing and Storage

44

Unit L/601/7932

Process returned goods in logistics operations

Learning Outcome – The

learner will: Assessment Criterion – The learner can:

1 know how to process

returned goods in logistics

operations

1.1 Explain the relevant organisational policies and

procedures for processing returned goods in logistics

operations, that relate to:

  • health, safety and security
  • personal protective equipment
  • environmental factors
  • special requirements
  • customer rights
  • stock recording systems
  • scheduling
  • waste management

1.2 Describe the main reasons for goods being returned

1.3 Explain the process for goods being returned

1.4 Identify problems that can occur when processing

returned goods

1.5 Explain appropriate action when dealing with

identified problems

2 be able process returned

goods in logistics

operations

2.1 Obtain all relevant information on the goods being

returned

2.2 Return the goods to the appropriate locations

2.3 Update stock control records accurately

2.4 Label any goods that are to be returned to the supplier

or manufacturer

2.5 Dispose of any waste correctly and promptly in

accordance with work instructions, requirements,

organisational procedures and practices

ProQual, November 2017

Level 2 Certificate in Warehousing and Storage

45

Unit R/601/7933

Sort goods and materials for recycling or disposal in logistics

operations

Learning Outcome – The learner

will: Assessment Criterion – The learner can:

1 know how to sort goods and

materials for recycling or

disposal in logistics

operations

1.1 Explain the relevant organisational policies and

procedures for sorting goods and materials for

recycling and disposal in logistics operations, that

relate to:

  • health, safety and security
  • personal protective equipment
  • environmental factors
  • special requirements
  • waste management
  • roles and responsibilities of colleagues

1.2 Explain the types of goods and materials that are

suitable for recycling and those that are not

1.3 Identify problems that can occur when sorting

goods for recycling or disposal

1.4 Explain appropriate action when dealing with

identified problems

2 be able to sort the goods and

materials for recycling or

disposal in logistics

operations

2.1 Undertake initial checks to determine the

suitability of the goods and materials for recycling

or disposal

2.2 Sort the goods and materials correctly

2.3 Remove any parts of the goods and materials that

are not suitable for recycling and dispose of them

correctly

2.4 Handle the goods and materials using the correct

handling methods and equipment

2.5 Position the goods or materials suitable for

recycling or disposal into the correct locations

2.6 Prepare the goods or materials for further

processing according to the organisation’s

specifications for recycling or disposal

ProQual, November 2017

Level 2 Certificate in Warehousing and Storage

46

Unit Y/601/7934

Supervise the receipt, storage or dispatch of goods

Learning Outcome – The learner

will: Assessment Criterion – The learner can:

1 know how to supervise the

receipt, storage or dispatch of

goods in logistics operations

1.1 Explain the relevant organisational policies and

procedures for supervising the receipt, storage or

dispatch of goods in logistics operations, that

relate to:

  • health, safety and security
  • environmental factors
  • special requirements
  • stock rotation
  • monitoring and testing

1.2 Explain sources of information required to

determine the capacity and limitations of the

storage facility

1.3 Describe the equipment that can be used for the

receipt, storage or dispatch of the goods

1.4 Identify problems that can occur when monitoring

the receipt, storage or dispatch of goods

1.5 Explain appropriate action when dealing with

identified problems

2 be able to supervise the

receipt, storage or dispatch of

goods in logistics operations

2.1 Inspect the type, condition, quantity of the goods

being received, stored or dispatched

2.2 Check the storage conditions and equipment

required to receive, store or dispatch the goods

2.3 Organise the movement or rotation of goods to

assist receiving, storing or dispatching goods

2.4 Demonstrate how to use the organisations

resources effectively

2.5 Communicate effectively with others

2.6 Complete records for supervising the receipt,

storage or dispatch of goods accurately

ProQual, November 2017

Level 2 Certificate in Warehousing and Storage

47

Unit Y/601/7920

Contribute to the provision of customer service in logistics

operations

Learning Outcome – The learner

will: Assessment Criterion – The learner can:

1 know how to contribute to

the provision of customer

services in logistics operations

1.1 Explain the relevant organisational policies and

procedures, in relation to the provision of

customer services in logistics operations, that

relate to:

  • health, safety and security
  • personal protective equipment
  • maintaining effective customer relations
  • personal appearance and hygiene
  • reporting procedures and systems
  • recording information
  • confidentiality
  • complaints

1.2 Describe different types of customers in relation

to own organisation

1.3 Describe the importance of

  • promoting the organisation’s image positively
  • effective communication
  • good customer service

1.4 Identify the services available to customers in

own organisation

1.5 Describe the implications of:

  • a negative image on your organisation
  • poor communication
  • poor customer service

1.6 Describe:

  • own role in dealing with customer complaints

and

  • the limits of your responsibility

1.7 Identify who to report to when you are unable to

deal with a customer enquiry or request

ProQual, November 2017

Level 2 Certificate in Warehousing and Storage

48

Learning Outcome – The learner

will: Assessment Criterion – The learner can:

2 be able to contribute to the

provision of customer

services in logistics operations

2.1 Follow all organisational policies and procedures,

in relation to contributing to customer services in

logistics operations, that relate to:

  • health, safety and security
  • personal protective equipment
  • maintaining effective customer relations
  • personal appearance and hygiene
  • reporting procedures and systems
  • recording information
  • confidentiality
  • complaints

2.2 Develop positive relationships with customers

2.3 Ensure that own personal appearance and

hygiene meet organisational policies and

standards

2.4 Communicate effectively with customers

2.5 Ensure that all information available is up-to-date

and accurate

2.6 Identify customer needs

2.7 Deal effectively with customer enquiries

2.8 Ensure the customer is promptly informed of any

action that is taken

2.9 Maintain customer confidentiality

2.10 Update customer records accurately

2.11 Record customer enquiries and outcomes

accurately using the organisation’s procedures

and systems

2.12 Deal with customer complaints effectively

ProQual, November 2017

Level 2 Certificate in Warehousing and Storage

49

Unit H/600/6578

Principles of food safety in logistics

Learning Outcome – The

learner will: Assessment Criterion – The learner can:

1 Understand how

individuals must take

responsibility for food

safety

1.1 Outline the roles and responsibilities in an

organisation’s food safety procedures.

1.2 Describe how to report and record food safety

hazards and illnesses.

1.3 Outline the legal responsibilities of drivers and

warehouse staff with regard to keeping food safe.

2 Understand how to keep

him/herself clean and

hygienic

2.1 Explain the importance of personal hygiene in

contributing to overall food safety.

2.2 Describe effective personal hygiene practices, for

example, protective clothing, hand washing, personal

illnesses, cuts and wounds and avoiding unsafe

behaviour.

3 Understand how to keep

storage areas and vehicles

clean.

3.1 Explain how to keep storage areas and vehicles clean

and tidy through the effective use of cleaning

methods and equipment.

3.2 State how to use and store chemicals safely to avoid

contamination.

3.3 Outline the importance of pest control

4 Understand how to keep

food safe

4.1 State the risks to food and food packaging in transit,

storage and at delivery from microbial, chemical,

physical and allergenic hazards.

4.2 Describe food safety procedures for delivery, storage,

date marking and stock rotation

4.3 Explain the importance of food and environmental

temperature controls

4.4 State why accurate records should be kept of food

that is delivered or returned,

4.5 State the reasons why food may be returned

ProQual, November 2017

Level 2 Certificate in Warehousing and Storage

50

Learning Outcome – The

learner will: Assessment Criterion – The learner can:

4.6 State the controls to needed to maintain food safety

in the event of controls not being met

4.7 State the corrective actions that are required to

reduce the risk of food contamination when controls

are not met

 

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