ProQual Level 6 NVQ Diploma in Senior Site Inspection Course in Islamabad || Registration Open
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Introduction
The ProQual Level 6 NVQ Diploma in Senior Site Inspection qualification is aimed at
individuals working in a range of roles in construction and the built environment and is
designed to assess occupational competence in the workplace.
The awarding body for the qualification is ProQual Awarding Body and the regulatory body
is the Office of Qualifications and Examinations Regulation (Ofqual).
This qualification has been accredited onto the Regulated Qualifications Framework and it
provides a progression route to discipline related qualifications.
Qualification Profile
Level 6 NVQ Diploma in Senior Site Inspection
Qualification title ProQual Level 6 NVQ Diploma in Senior Site Inspection
Ofqual qualification number 603/7515/2
Level Level 6
Guided learning hours 290
Total qualification time 960 hours
Assessment
Pass or fail
Internally assessed and verified by centre staff
External quality assurance by ProQual verifiers
Qualification start date 10/5/2021
Qualification end date
Entry Requirements
There are no formal entry requirements for this qualification.
Centres should carry out an initial assessment of candidate skills and knowledge to identify
any gaps and help plan the assessment.
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Qualification Structure
To achieve the qualification candidates must complete a minimum of 8 units:
- the six Mandatory units, plus
- one unit from Optional Group A, plus
- one unit from Optional Group B
(CITB reference numbers are given for information only.)
Mandatory Units
Unit
Reference
Number
Unit Title Unit
Level GLH
CITB
Ref.
No
H/618/7102 Monitor project quality in construction 6 30 658v1
K/618/7103 Practice in a professional manner in construction 6 30 666v1
M/618/7104 Manage interaction with others in construction 4 20 667v1
T/618/7105 Set up and manage technical information systems in
construction 4 20 668v1
A/618/7106 Verify and maintain systems for managing site health,
safety and welfare in construction 4 30 669v1
F/618/7107 Manage project progress and handover in construction 6 30 670v1
Optional Units
Group 1 – ONE unit required
Unit
Reference
Number
Unit Title Unit
Level GLH
CITB
Ref.
No
J/618/7108 Implement agreed policies and programmes for
undertaking maintenance works in construction 6 50 663v1
L/618/7109 Confirm and report on property condition in construction 6 40 664v1
F/618/7110 Monitor test processes in construction 6 30 665v1
Group 2 – ONE unit required
Unit
Reference
Number
Unit Title Unit
Level GLH
CITB
Ref.
No
J/618/7111 Manage and develop teams and individuals in construction 6 50 659v1
L/618/7112 Recruit and plan the workforce in construction 6 60 660v1
R/618/7113 Evaluate and progress the resolution of potential disputes
in construction 6 40 661v1
Y/618/7114 Monitor and solve customer service problems in
construction 6 20 662v1
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Centre Requirements
Centres must be approved to offer this qualification. If your centre is not approved please
complete and submit form ProQual Additional Qualification Approval Application.
Staff
Staff delivering this qualification must be appropriately qualified and/or occupationally
competent.
Assessors/Internal Quality Assurance
For each competence-based unit centres must be able to provide at least one assessor and
one internal quality assurance verifier who are suitably qualified for the specific
occupational area. Assessors and internal quality assurance verifiers for competence-based
units or qualifications will normally need to hold appropriate assessor or verifier
qualifications, such as:
- Award in Assessing Competence in the Work Environment
- Award in Assessing Vocationally Related Achievement
- Certificate in Assessing Vocational Achievement
- Award in the Internal Quality Assurance of Assessment Processes and Practices
- Certificate in Leading the Internal Quality Assurance of Assessment Processes and
Practices
Support for Candidates
Materials produced by centres to support candidates should:
- enable them to track their achievements as they progress through the learning
outcomes and assessment criteria;
- provide information on where ProQual’s policies and procedures can be viewed;
- provide a means of enabling Internal and External Quality Assurance staff to
authenticate evidence
Links to National Standards / NOS mapping
National Occupational Standards (NOS) are owned by a Sector Skills Council or Standard
Setting Body and they describe the skills, knowledge and understanding needed to
undertake a particular task or job at different levels of competence.
The structure and units of this qualification are based on NOS for the construction sector.
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Assessment
This qualification is competence-based, candidates must demonstrate the level of
competence described in the units. Assessment is the process of measuring a candidate’s
skill, knowledge and understanding against the standards set in the qualification.
The qualification must be assessed in line with the Construction Sector Qualifications
Strategy and must be internally assessed by an appropriately experienced and qualified
assessor.
Each candidate is required to produce a portfolio of evidence which demonstrates their
achievement of all of the learning outcomes and assessment criteria for each unit.
Evidence can include: – observation report by assessor
– assignments/projects/reports
– professional discussion
– witness testimony
– candidate product
– worksheets
– record of oral and written questioning
– Recognition of Prior Learning
Learning outcomes set out what a candidate is expected to know, understand or be able to
do.
Assessment criteria specify the standard a candidate must meet to show the learning
outcome has been achieved.
Learning outcomes and assessment criteria can be found from page 8 onwards.
Internal Quality Assurance
An internal quality assurance verifier confirms that assessment decisions made in centres
are made by competent and qualified assessors, that they are the result of sound and fair
assessment practice and that they are recorded accurately and appropriately.
Adjustments to Assessment
Adjustments to standard assessment arrangements are made on the individual needs of
candidates. ProQual’s Reasonable Adjustments Policy and Special Consideration Policy sets
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out the steps to follow when implementing reasonable adjustments and special
considerations and the service that ProQual provides for some of these arrangements.
Centres should contact ProQual for further information or queries about the contents of the
policy.
Results Enquiries and Appeals
All enquiries relating to assessment or other decisions should be dealt with by centres, with
reference to ProQual’s Enquiries and Appeals Procedures.
Certification
Candidates who achieve the required units for the qualification will be awarded:
- A certificate listing all units achieved, and
- A certificate giving the full qualification title –
ProQual Level 6 NVQ Diploma in Senior Site Inspection
Claiming certificates
Centres may claim certificates for candidates who have been registered with ProQual and
who have successfully completed the qualification. All certificates will be issued to the
centre.
Unit certificates
If a candidate does not achieve all of the units required for a qualification, the centre may
claim a unit certificate for the candidate which will list all of the units achieved.
Replacement certificates
If a replacement certificate is required a request must be made to ProQual in writing.
Replacement certificates are labelled as such and are only provided when the claim has
been authenticated. Refer to the Fee Schedule for details of charges for replacement
certificates.
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Unit Title: Monitor project quality in construction
Unit Number: H/618/7102
Learning outcomes
The learner will be able
to:
Assessment criteria
The learner can:
1 Be able to monitor
project against agreed
quality standards
1.1 Identify and clarify quality standards from available information
and assist with the interpretation and planning for
implementation with people responsible before they start work
1.2 Specify, clearly and unambiguously with the people responsible
the responsibilities they have for maintaining quality standards
1.3 Set up systems for inspecting and controlling the quality of work
and record the outcomes
1.4 Check, regularly, that work conforms to the design requirements
and the specified quality standards
1.5 Identify work which fails to meet the requirements and specified
quality standards, investigate the circumstances thoroughly and
implement corrective action processes
1.6 Monitor corrective action and notify decision makers if this is not
done within a reasonable time
1.7 Inform decision makers regularly about significant variations in
quality standards, programme and safety implications and
recommend the actions they need to take
1.8 Agree amendments to the contract quality standards and record
them accurately
2 Understand how to
monitor project against
agreed quality
standards
2.1 Describe what to identify as quality standards from available
information and assist with the interpretation and planning for
implementation with people responsible before they start work
2.2 Evaluate how to specify, clearly and unambiguously with the
people responsible the responsibilities they have for maintaining
quality standards
2.3 Propose how to set up systems for inspecting and controlling the
quality of work and record the outcomes
2.4 Explain how to check, regularly, that work conforms to the
design requirements and the specified quality standards
2.5 Describe how to identify work which fails to meet the
requirements and specified quality standards, investigate the
circumstances thoroughly and implement corrective action
processes
2.6 Examine how to monitor corrective action and notify decision
makers if this is not done within a reasonable time
2.7 Explain how to inform decision makers regularly about
significant variations in quality standards programme and safety
implications and recommend the actions they need to take
2.8 How to assist with the interpretation and planning of quality
standards
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Learning outcomes
The learner will be able to:
Assessment criteria
The learner can:
3 Be able to monitor project
compliance with legal and
statutory requirements
3.1 Identify and clarify legal and statutory requirements from
available information, assist with interpretation and
planning for implementation with people responsible
before they start work
3.2 Specify, clearly and unambiguously, the responsibilities
with people responsible for maintaining legal and statutory
requirements
3.3 Set up monitoring systems for inspecting and controlling
the quality of work and record the outcomes
3.4
Check, regularly, that work conforms to the design
requirements and the specified legal and statutory
requirements
3.5 Identify work which fails to meet the project requirements
and specified legal and statutory requirements, investigate
the circumstances thoroughly and recommend that
corrective action is taken
3.6 Monitor the corrective action taken and notify decision
makers if this is not done within a reasonable time
3.7 Inform decision makers regularly about significant
variations in legal and statutory requirements and
recommend the actions they need to take
3.8 Identify any new legal and statutory requirements which
may have an impact on the project, summarise the
important details and pass these onto decision makers
4 Understand how to monitor
project compliance with legal
and statutory requirements
4.1 Describe how to identify and clarify legal and statutory
requirements from available information, assist with
interpretation and planning for implementation with
people responsible before they start work
4.2 Evaluate how to specify clearly and unambiguously, the
responsibilities with people responsible for maintaining
legal and statutory requirements
4.3 Propose how to set up monitoring systems for inspecting
and controlling the quality of work and recording the
outcomes
4.4
Explain how to check, regularly, that work conforms to the
design requirements and the specified legal and statutory
requirements
4.5 Describe how to identify work which fails to meet the
project requirements and specified legal and statutory
requirements, investigate the circumstances thoroughly
and recommend that corrective action is taken
4.6 Examine how to monitor corrective action taken and notify
decision makers if this is not done within a reasonable time
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Learning outcomes
The learner will be able to:
Assessment criteria
The learner can:
4 continued 4.7 Describe how to identify any new legal and statutory
requirements which may have an impact on the project,
summarise the important details and pass these onto
decision makers
4.8 Explain how to inform decision makers regularly about
significant variations in legal and statutory requirements
and recommend the actions they need to take
5 Be able to obtain and
recommend project feedback
information and make
improvements
5.1 Promote the value of make improvements from
feedback throughout the project and encourage all
those involved in the project to cooperate and obtain
feedback information
5.2 Identify and agree the areas to focus on for making
improvements from feedback
5.3 Obtain, investigate and assess feedback information
from all relevant methods and sources
5.4 Review the feedback information, match it against the
original requirements and objectives and summarise
both positive and negative factors
5.5 Recommend improvements from feedback received and
justify the recommendations to decision makers
6 Understand how to obtain
and recommend project
feedback information and
make improvements
6.1 Propose how to promote the value of making
improvements from feedback throughout the project
and encourage all those involved in the project to
cooperate and obtain feedback information
6.2 Describe how to identify and agree the areas to focus on
for making improvements from feedback
6.3 Explain how to obtain, investigate and assess feedback
information from all relevant methods and sources
6.4 Explain how to summarise both positive and negative
factors from the feedback information
6.5 Examine how to review the feedback information,
match it against the original requirements and
objectives and summarise both positive and negative
factors
6.6 Propose how to recommend improvements from
feedback received to decision makers and justify the
recommendations to decision makers
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Additional information about this unit
Unit purpose and aim(s) This unit requires the candidate to have a detailed
knowledge of how to actually inspect the project by using the
project drawings and specifications to assess the
workmanship to the required Quality Standard, using Codes
of Practice & British Standards. It also requires the candidate
to implement systems of inspection routines, and of progress
monitoring. The candidate will also need to implement the
recording of failures and non-compliance items and to report
these back to persons responsible. It requires the candidate
to carry out checks to show that the project complies with
current Building Regulations (DDA access, Part L2, etc.) as well
as Utilities Regulations (depths of trenches/ connections
requirements etc.). It also requires the candidate to provide
evidence of assessing what project feedback (e.g. problems
with manufacturers’ details or material/ suppliers
delivery/recording processes) – anything that could be
regarded as useful knowledge for future projects.
Details of relationship between
the unit and the relevant national
occupational standards or other
professional standards of
curricula (if appropriate)
The unit sets out the competence and knowledge
specification for COSSSIO01 in Senior Site Inspection
Assessment requirements The following ranges apply:
Learning Outcomes 1 and 2
- Quality standards:
o statutory requirements
o project drawings and specifications
o British Standards
o international Standards
o Codes of Practice
o organisation standards
o dimensional control criteria
- People responsible:
o the client
o contractors
o consultants
o sub-contractors
o suppliers
o workforce
- Systems:
o visual inspection
o comparison with design requirements
o comparison with standard documentation
o checking manufacturers documentation
o checking delivery notes
Additional information about this unit
o sampling and mock-ups
o test monitoring
o site inspection reports
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o contractors’ reports
o site meetings
o dimension checks
- Work:
o materials and components and their use
o methods of construction
o completed elements
- Decisions makers
o client
o consultants
o line managers
- Corrective action:
o instigate contingency action
o restore compliance
o agree waiver
Learning Outcomes 3 and 4
- Legal and statutory requirements:
o building regulations
o environmental Health
o health, safety and welfare
o environment (e.g. noise, dust, transport, emissions,
o waste management)
o fire
o utilities regulations
o highways
o heritage and ecology
o development licences and building permits
o bylaws
o energy use
o insurance
o security
- People responsible:
o the client
o contractors
o consultants
o sub-contractors
o suppliers
o workforce
- Monitoring systems:
o visual inspection
o comparison with design requirements
o Additional information about this unit
o comparison with standard documentation
o checking manufacturers’ documentation
o checking delivery notes
o sampling
o test monitoring
o site inspection reports
o contractors’ reports
o site meetings
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o dimension checks
- Work:
o materials and components and their use
o methods of construction
o completed elements
o waste management
- Corrective action:
o instigate contingency action and restore compliance
o agree waiver
- Decisions makers
o client
o consultants
o line managers
Learning Outcomes 5 and 6
- Improvements from feedback:
o working arrangements
o formal and informal communications
o quality control
o design, technical and operational appraisal
o benchmarking and post-project review
- Those involved with the project:
o the design team
o specialist consultants
o the client
o contractors
o site inspectorate
o users
- Feedback information:
o approved providers
o project documentation
o organisational documentation
o standard details and specifications
o product information
o government and statutory publications
- Methods and sources:
o project records and documentation
o Additional information about this unit
o site inspections
o meetings
o reports
Taken as a whole, the evidence must show that the learner
consistently meets all the assessment criteria, across the
ranges for the Element.
Performance Evidence
There must be workplace evidence against each assessment
criteria. Where the workplace evidence does not cover a
whole range, knowledge evidence must be provided to cover
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the remaining items of range for each relevant assessment
criteria.
Learning Outcome 1
Product Evidence: The learner must produce documentary
evidence from the workplace covering the following item(s)
that are considered to be common and key/critical to
demonstrating competence
- Record(s) of identified quality standards and specified
responsibilities
- Record(s) of systems for inspection and control which
include checks, work failing requirements and corrective
action
- Record(s) of information referred to decision makers about
variations in quality standards, programme and safety
implications, and agreed amendments to quality standards
requirements
Process Evidence:
- identify work that fails to meet the requirements
Learning Outcome 3
Product Evidence: The learner must produce documentary
evidence from the workplace covering the following item(s)
that are considered to be common and key/critical to
demonstrating competence
- Record(s) of monitor systems set up which include
legal and statutory requirements identified and clarified from
available information, identified work that fails to meet
requirements and recommended corrective action
- Record(s) of specifying responsibilities with people
responsible for maintaining legal and statutory requirements
- Record(s) of corrective action taken and of variations in
legal and statutory requirements
Process Evidence: not applicable
Learning Outcome 5
Product Evidence: The learner must produce documentary
evidence from the workplace covering the following item(s)
that are considered to be common and key/critical to
demonstrating competence
- Records of promotion of, and agreement on, obtaining
and making improvements from feedback throughout the
project
- Records of obtained feedback information which
includes investigation, assessment, review and summary
recommendations for improvements
Process Evidence: not applicable
Availability for use Shared
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Assessment Guidance This unit must be assessed in a work environment, in
accordance with the ConstructionSkills’ Consolidated
Assessment Strategy for Construction and the Built
Environment.
Assessors for this unit must have verifiable, current industry
experience and a sufficient depth of relevant occupational
expertise and knowledge and must use a combination of
assessment methods as defined in the Consolidated
Assessment Strategy.
Workplace evidence of skills cannot be simulated.
Sector Subject Area 05.2 Building and Construction
Unit guided learning hours 30
Assessment 10
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Unit Title: Practice in a professional manner in construction
Unit Number: K/618/7103
Learning outcomes
The learner will be able to:
Assessment criteria
The learner can:
1 Be able to communicate
technical information 1.1 Obtain technical information which is sufficiently
detailed for the technical issues for which it is to be
used
1.2 Provide technical information, which is complete,
summarised accurately and clearly relevant to technical
issues
1.3 Present technical information for different purposes
using a style of communication which is appropriate to
the ability, knowledge, understanding and disposition of
the people receiving technical information
1.4 Give technical information which is likely to be
understood by the people who will follow it
1.5 Adapt and modify technical information where people
are having difficulties in understanding it
1.6 Present technical recommendations which are clear,
accurate and valid, and which represent the best advice
possible given the information and resources available
2 Understand how to
communicate technical
information
2.1 Explain how to obtain technical information which is
sufficiently detailed for the technical issues for which it
is to be used
2.2 Explain how to provide technical information, which is
complete, summarised accurately and clearly relevant
to technical issues
2.3 Explain how to present technical information for
different purposes use a style of communication which
is appropriate to the ability, knowledge, understanding
and disposition of the people receiving technical
information
2.4 Explain how to give technical information which is likely
to be understood by the people who will follow it
2.5 Explain how to adapt and modify technical information
where people are having difficulties in understanding it
2.6 Explain how to present technical recommendations
which are clear, accurate and valid, and which represent
the best advice possible given the information and
resources available
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Learning outcomes
The learner will be able to:
Assessment criteria
The learner can:
3 Be able to identify, analyse
and resolve indeterminate
situations
3.1 Identify where indeterminate and non-standard
situations exist, estimating their effects realistically and
summarise the issues for the people who are affected
and concerned
3.2 Assess the accuracy and completeness of the
information available, identify any significant gaps and
obtain enough additional information
3.3 Identify, request and analyse appropriate tests to
collect information which cannot be obtained directly
3.4
Analyse the different perceptions of situations and
interpret them into detailed issues that enable known
opportunities and solutions to be identified and the way
forward resolved
3.5 Apply aids and techniques which increase the reliability
of the decisions and judgements
3.6 Propose, record and justify, using clear criteria and
reasoned arguments, ethical decisions which are likely
to resolve the situation with the least disruption and
risk
4 Understand how to identify,
analyse and resolve
indeterminate situations
4.1 Describe how to identify where indeterminate and nonstandard situations exist, estimate their effects
realistically and summarise the issues for the people
who are affected and concerned
4.2 Examine how to assess the accuracy and completeness
of the information available, identify any significant
gaps and obtain enough additional information
4.3 Describe how to identify, request and analyse
appropriate tests to collect information which cannot
be obtained directly
4.4 Examine how to analyse and interpret the different
perceptions of situations and interpret them into
detailed issues that enable known opportunities and
solutions to be identified and the way forward resolved
4.5 How to propose, record and justify, using clear criteria
ethical decisions which are likely to solve the situation
with the least disruption and risk
4.6 Explain how to apply aids and techniques which
increase the reliability of the decisions and judgments
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Learning outcomes
The learner will be able to:
Assessment criteria
The learner can:
5 Be able to operate within
standards 5.1 Make decisions and offer advice which balance the
needs of the client, the resources available and the
needs of people in the community who are directly and
indirectly affected
5.2 Take clear and unequivocal personal responsibility for
personal decisions
5.3 Disclose information obtained from clients only to those
who have a legitimate right to receive it
5.4 Communicate with clients in a style and manner which
maintains professional independence and maximises
goodwill and trust
5.5 Define and agree the work practices and the
expectations of the people involved in contracts
5.6 Operate within agreed working practices and systems
which conform to legal requirements, ethical standards
and recognised good practice
6 Understand how to operate
within standards 6.1 Evaluate how to make decisions and offer advice which
balances the needs of the client, the resources available
and the needs of people in the community who are
directly and indirectly affected
6.2 Explain how to take clear and unequivocal personal
responsibility for personal decisions
6.3 Explain how to disclose information obtained from
clients only to those who have a legitimate right to
receive it
6.4 Explain how to communicate with clients in a style and
manner which maintains professional independence
6.5 Evaluate how to define and agree the working practices
and the expectations of the people involved in contracts
6.6 Explain how to operate within agreed working practices
and systems which conform to legal requirements,
ethical standards and recognised good practice
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Learning outcomes
The learner will be able to:
Assessment criteria
The learner can:
7 Be able to undertake
personal development in the
occupational practice area
7.1 Define the personal aims and objectives for undertaking
personal development
7.2 Identify and contact sources of support and guidance for
undertaking personal development
7.3 Identify and select relevant standards of competence against
which personal development can be measured
7.4 Analyse the current personal level of performance against
the identified standards of competence framework and
record a profile of present competence and personal
development needs
7.5 Prepare a development plan for achieving identified
development needs
7.6 Undertake development activities aimed at achieving
identified development needs, review and record progress
and the effectiveness of the activities
7.7 Measure the achievement of identified development needs
and record evidence of competence gained against the
identified standards of competence
7.8 Review the cycle of personal development aims and
objectives and revise and update them to suit changing
circumstances
8 Understand how to
undertake personal
development in the
occupational practice area
8.1 Understand how to undertake personal development in the
occupational practice area
8.2 Describe how to identify and contact sources of support and
guidance for undertaking personal development
8.3 Describe what to identify and select relevant standards of
competence against which personal development can be
measured
8.4 Examine how to analyse the current personal level of
performance against the identified standards of competence
frameworks and record a profile of present competence and
personal development needs
8.5 Explain how to prepare a development plan for achieving
identified development needs
8.6 Evaluate how to undertake development activities aimed at
achieving identified development needs, review and record
progress and the effectiveness of the activities
8.7 Explain how to measure the achievement of identified
development needs and record evidence of competence
gained against the identified standards of competence
8.8 Examine how to review the cycle of personal development
aims and objectives and revise and update them to suit
changing circumstances
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Additional information about this unit
Unit purpose and aim(s) This unit is about obtaining and evaluating information which
is sufficiently detailed for the purpose and presenting it in an
appropriate manner. You will be able to present clear,
accurate and valid technical recommendations. Following
recognised good practice, you will need to make ethical
judgments and offer advice which balance the needs of the
organisation, its clients and society. You will need to make
judgements and offer advice which balances the needs of the
client, the resources available and the needs of the people in
the community, identifying ethical standards (including health
and safety) and any conflicts of interest. You should identify
where complex, indeterminate situations exist, assessing the
validity and completeness of the available information,
analysing the information and drawing valid and justifiable
conclusions. You should reflect on the conclusions and
interpret them into detailed issues that enable known
opportunities and solutions to be identified and utilised for
establishing policy. It also reflects the skills that you will need
to ensure that you keep on developing professionally through
Continuous Professional Development.
Details of relationship between
the unit and the relevant
national occupational standards
or other professional standards
of curricula (if appropriate)
The unit sets out the competence and knowledge
specification for COSSSIO06 in Senior Site Inspection
Assessment requirements The following ranges apply:
Learning Outcomes 1 and 2
- Obtaining technical information:
o using proactive and open methods
o using discussion
o using questioning
o showing sensitivity to feedback
- Technical information:
o sharing experience
o giving instructions
o making decisions
o increasing understanding
o proposing a solution
o expert testimony to legally constituted bodies
o facilitation
- Presenting:
o orally
o in writing
o graphically
o electronically
- People receiving technical information:
o name and other related occupations
o clients and customers
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o technical and non-technical team members
o craftspeople and operatives
o senior and junior colleagues
o members of the public
o government agencies
o non-English speakers
- Giving technical information
o including critical points
o reasoning behind critical points
o using clear language
o dealing with confrontation
o negotiation and dispute resolution
- Adapting and modifying technical information using:
o drawings and diagrams
o analogy, metaphors and examples
- Technical recommendations include:
o realistic estimates of the implications of alternatives
which have been considered
o clear descriptions of the information sources
consulted
o the analysis techniques applied
o the criteria used for making evaluations and reaching
justifiable conclusions
Learning Outcomes 3 and 4
- Information – sources:
o project information
o own experience and practice
o manual and electronic information systems (e.g.
libraries, technical journals, databases)
o other colleagues and specialists
- Tests:
o site investigation
o physical surveys
o materials and systems tests
o laboratory analysis
o examination of compliance with statutory, health and
safety, environmental and other ruling constraints
- Analysing the different perceptions of situations:
o information and perceptions from previous cases
o similarities between previous cases and the current
situation
o the outcomes required
o known and anticipated limitations
o known and anticipated opportunities
- Aids and Techniques
o official guidance
o experts
o precedent
o SWOT analysis (strengths, weaknesses,
opportunities and threats)
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- Criteria:
o the interests of the stakeholders
o legal
o conformity with recognised good practice
o based on up to date information
o cost-effectiveness
o resources
o safety
o return to operational state
o SWOT analysis (strengths, weaknesses,
opportunities and threats)
Learning Outcomes 5 and 6
- Systems:
o indemnity insurance
o guarantees
o contract conditions
o bonds
- Recognised ethical standards:
o ethical codes of practice within the occupation or
discipline
o statute law
o voluntary codes of practice
o duty of care
o conflicts of interest
Learning Outcomes 7 and 8
- Aims and objectives:
o preparation for career development
o intellectual challenge
o need for updating
o need to provide evidence of vocational competence
o compliance with employer and professional
requirements
o awareness of development needs
- Personal development:
o maintenance of competence
o development of competence
o commitment to vocational excellence
- Sources of support and guidance:
o national/industry bodies
o professional institutions
o education and training providers
o in house
o national occupational standards
o current publications (printed & on-line)
- Standards of competence:
o job descriptions
o professional institution requirements
o industry national occupational standards
- Development plan includes:
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o objectives
o priorities
o target dates
o development activities
- Development activities:
o formal courses
o research
o work experience
o personal study
Taken as a whole, the evidence must show that the learner
consistently meets all the assessment criteria, across the
ranges for the Element.
Performance Evidence:
There must be workplace evidence against each assessment
criteria. Where the workplace evidence does not cover a
whole range, knowledge evidence must be provided to cover
the remaining items of range for each relevant assessment
criteria.
Learning Outcome 1
Product Evidence: The learner must produce documentary
evidence from the workplace covering the following item(s)
that are considered to be common and key/critical to
demonstrating competence
- Technical information provided, including technical
information obtained in significant detail which has been
modified and adapted
- Record(s) of technical information
- Record(s) of technical recommendations
Process Evidence:
- Presenting technical information and
recommendations
Learning Outcome 3
Product Evidence: The learner must produce documentary
evidence from the workplace covering the following item(s)
that are considered to be common and key/critical to
demonstrating competence
- Assessment(s) and summary(ies) of situations and
information obtained which include estimates of effects
- Analysis(es) of test results
- Records of analyses of situations which include different
perceptions, interpretation of issues, applied aids and
techniques
- Record(s) of ethical decisions which have been proposed,
recorded and justified which include criteria used
Process Evidence: not applicable
ProQual Level 6 NVQ Diploma in Senior Site Inspection
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Learning Outcome 5
Product Evidence: The learner must produce documentary
evidence from the workplace covering the following item(s)
that are considered to be common and key/critical to
demonstrating competence
- Records of agreed working practices and systems
which include conformance to legal requirements, ethical
standards and recognised good practice
- Record(s) of balanced decisions, advice and personal
decisions
Process Evidence: not applicable
Learning Outcome 7
Product Evidence: The learner must produce documentary
evidence from the workplace covering the following item(s)
that are considered to be common and key/critical to
demonstrating competence
- Record(s) of personal development aims
and objectives which include sources of support and
guidance and selected standards of competence and
reviews and updating
- Profile(s) of present competence identified against
standards of competence
- Record(s) of
developed progress achievement and evidence of
competence identified against standards of competence
Process Evidence: not applicable
Availability for use Shared
Assessment Guidance This unit must be assessed in a work environment, in
accordance with the ConstructionSkills’ Consolidated
Assessment Strategy for Construction and the Built
Environment.
Assessors for this unit must have verifiable, current industry
experience and a sufficient depth of relevant occupational
expertise and knowledge and must use a combination of
assessment methods as defined in the Consolidated
Assessment Strategy.
Workplace evidence of skills cannot be simulated.
Sector Subject Area 05.2 Building and Construction
Unit guided learning hours 30
Assessment 10
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Unit Title: Manage interaction with others in construction
Unit Number: M/618/7104
Learning outcomes
The learner will be able to:
Assessment criteria
The learner can:
1 Be able to lead meetings 1.1 Establish the purpose and objectives of the meeting and
confirming that a meeting is the best way to achieve these
objectives
1.2 Prepare carefully how you will lead the meeting and
identify who needs to participate
1.3 Invite participants, giving them sufficient notice to enable
them to attend and state: the importance of the meeting,
the role they will be expected to play, and the preparation
they need to do
1.4 Circulate relevant information in advance and, if required,
brief participants individually on the context and purpose of
the meeting and their roles
1.5 Set a fixed time for the meeting to begin and end and
allocating time appropriately for each agenda item
1.6 State the purpose of the meeting at the start and check
that all participants understand why they are present
1.7 Clarify specific objectives at the beginning of each agenda
item
1.8 Encourage all participants to make clear, concise and
constructive contributions from their perspectives, whilst
acknowledging and building on the contributions of other
participants
1.9 Discourage unhelpful comments and digressions, refocus
attention on the objectives of the meeting
1.10 Manage time flexibly, giving more time to particular agenda
items, if necessary, whilst ensuring key objectives are met
and participants are kept informed of changes in the
agenda
1.11 Summarise the discussion at appropriate tines and
allocating action points to participants at the end of each
agenda item
1.12 Take decisions within the meeting’s authority, remit or
terms of reference
1.13 Observe any formal procedures or standing orders that
apply to the meeting
1.14 Check that decisions and action points are accurately
recorded and promptly communicated to those who need
to know
1.15 Evaluate whether the purpose and objectives of the
meeting have been achieved and how future meetings
could be made more effective
ProQual Level 6 NVQ Diploma in Senior Site Inspection
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Learning outcomes
The learner will be able to:
Assessment criteria
The learner can:
2 Understand how to lead
meetings
2.1 Explain how to establish the purpose and objectives of
the meeting and confirming that a meeting is the best
way to achieve these objectives
2.2 Explain how to prepare carefully how you will lead the
meeting and identify who needs to participate
2.3 Explain how to invite participants, giving them sufficient
notice to enable them to attend and state: the
importance of the meeting, the role they will be
expected to play, and the preparation they need to do
2.4 Explain how to circulate relevant information in
advance and, if required, brief participants individually
on the context and purpose of the meeting and their
roles
2.5 Explain how to set a fixed time for the meeting to begin
and end and allocating time appropriately for each
agenda item
2.6 Explain how to state the purpose of the meeting at the
start and check that all participants understand why
they are present
2.7 Explain how to clarify specific objectives at the
beginning of each agenda item
2.8 Explain how to encourage all participants to make clear,
concise and constructive contributions from their
perspectives, whilst acknowledging and building on the
contributions of other participants
2.9 Explain how to discourage unhelpful comments and
digressions, refocus attention on the objectives of the
meeting
2.10 Manage time flexibly, giving more time to particular
agenda items, if necessary, whilst ensuring key
objectives are met and participants are kept informed
of changes in the agenda
2.11 Explain how to summarise the discussion at appropriate
tines and allocating action points to participants at the
end of each agenda item
2.12 Explain how to take decisions within the meeting’s
authority, remit or terms of reference
2.13 Explain how to observe any formal procedures or
standing orders that apply to the meeting
2.14 Explain how to check that decisions and action points
are accurately recorded and promptly communicated to
those who need to know
2.15 Evaluate whether the purpose and objectives of the
meeting have been achieved and how future meetings
could be made more effective
ProQual Level 6 NVQ Diploma in Senior Site Inspection
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Learning outcomes
The learner will be able to:
Assessment criteria
The learner can:
3 Be able to develop and
maintain relationships with
people who are affected by
your work
3.1 Develop, maintain and encourage working relationships
with people which promote goodwill and trust
3.2 Inform people about work activities in an appropriate
level of detail and with an appropriate degree of
urgency
3.3 Offer advice and help to people about work activities
with sensitivity and encourage questions, requests for
clarification and comments
3.4
Present proposals for action clearly to people at an
appropriate time and with the right level of detail for
the circumstances, expenditure and risk involved
3.5 Clarify with people objections to proposals and suggest
alternative proposals
3.6 Resolve conflicts and differences of opinion in ways
which minimise offence and which maintain goodwill,
trust and respect
4 Understand how to develop
and maintain relationships with
people who are affected by
your work
4.1 Explain how to develop, maintain and encourage
working relationships with people which promote
goodwill and trust
4.2 Explain how to inform people about work activities in an
appropriate level of detail and with an appropriate
degree of urgency
4.3 Propose how to offer advice and help to people about
work activities with sensitivity and encourage questions,
requests for clarification and comments
4.4 Explain how to Present proposals for action clearly to
people at an appropriate time and with the right level of
detail for the circumstances, expenditure and risk
involved
4.5 Explain how to clarify with people objections to
proposals
4.6 Propose how to resolve conflicts and differences of
opinion in ways which minimise offence and which
maintain goodwill, trust and respect
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Additional information about this unit
Unit purpose and aim(s) This unit is about organising and managing meetings and
ensuring that objectives are met. It also covers the
candidate’s key responsibilities for establishing and
developing working relationships and leading meetings. It is
about developing and maintaining good working
relationships. This is achieved by communicating information
and offering advice about work activities in an appropriate
level of detail and manner. It is about clarifying and resolving
any conflicts of opinion to maintain good will.
Details of relationship between
the unit and the relevant national
occupational standards or other
professional standards of
curricula (if appropriate)
The unit sets out the competence and knowledge
specification for COSSSIO05 in Senior Site Inspection
Assessment requirements The following ranges apply:
Learning Outcomes 3 and 4
- Working relationships:
❍ formal
❍ informal
- People:
❍ clients and customers
❍ employers
❍ employees
❍ statutory and regulatory bodies
❍ users and community groups
❍ contractors
❍ consultants
❍ partners
❍ general public
❍ suppliers of products and services
❍ non-English speakers
- Promote goodwill and trust:
❍ demonstrating a duty of care
❍ ethical relationships
❍ professional independence
❍ honouring promises and undertakings
❍ honest relationships
❍ constructive relationships
❍ equal opportunities
- Informing, offering advice, presenting and clarifying:
ProQual Level 6 NVQ Diploma in Senior Site Inspection
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❍ orally
❍ in writing
❍ using graphics
❍ electronically
- Work activities:
❍ progress
❍ results
❍ achievements
❍ potential problems
❍ risks
❍ opportunities
Taken as a whole, the evidence must show that the learner
consistently meets all the assessment criteria, across the
ranges for the Element.
Performance Evidence
There must be workplace evidence against each assessment
criteria. Where the workplace evidence does not cover a
whole range, knowledge evidence must be provided to cover
the remaining items of range for each relevant assessment
criteria.
Learning Outcome 1
Process Evidence: not applicable
Learning Outcome 3
Product Evidence: The learner must produce documentary
evidence from the workplace covering the following item(s)
that are considered to be common and key/critical to
demonstrating competence
- Information and advice provided about work activities
- Proposal(s) presented, including clarification and
alternatives offered
Process Evidence:
- Information, advice and presentations
Availability for use Shared
Assessment Guidance This unit must be assessed in a work environment, in
accordance with the ConstructionSkills’ Consolidated
Assessment Strategy for Construction and the Built
Environment.
Assessors for this unit must have verifiable, current industry
experience and a sufficient depth of relevant occupational
expertise and knowledge and must use a combination of
assessment methods as defined in the Consolidated
Assessment Strategy.
ProQual Level 6 NVQ Diploma in Senior Site Inspection
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Workplace evidence of skills cannot be simulated.
Sector Subject Area 05.2 Building and Construction
Unit guided learning hours 20
Assessment 10
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Unit Title: Set up and manage technical information systems in construction
Unit Number: T/618/7105
Learning outcomes
The learner will be able to:
Assessment criteria
The learner can:
1 Be able to set up technical
information storage systems 1.1 Confirm the requirements for technical information
storage systems
1.2 Identify the types of technical information storage
systems which are available, evaluate them against the
defined requirements and select those which are
suitable
1.3 Define and apply valid procedures for obtaining,
selecting, classifying and recording information
1.4 Record information accurately and store it using the
agreed procedures
1.5 Define and agree methods for control and access which
make the best use of the technical information storage
system and maintain its confidentiality
2 Understand how to set up
technical information storage
systems
2.1 Explain how to confirm the requirements for technical
information storage systems
2.2 Describe how to identify the types of technical
information storage systems which are available,
evaluate them against the defined requirements and
select those which are suitable
2.3 Evaluate how to define and apply valid procedures for
obtaining, selecting, classifying and recording
information
2.4 Explain how to record and store information accurately
and store it using the agreed procedures
2.5 Evaluate how to define and agree methods for control
and access which make the best use of the technical
information storage system and maintain its
confidentiality
ProQual Level 6 NVQ Diploma in Senior Site Inspection
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Learning outcomes
The learner will be able to:
Assessment criteria
The learner can:
3 Be able to manage technical
information storage systems 3.1 Collate information and organise it into a suitable form
for display and use
3.2 Reference stored information so that it can be quickly
identified and retrieved when needed
3.3 Advise and offer guidance to people who are unable to
find the information they need and suggest alternative
sources
3.4
Set up and operate appropriate and valid procedures
for maintaining technical information system, by
removing information which is not needed and archive
redundant information
3.5 Identify, summarise and disseminate information which
might be of use to others
4 Understand how to manage
technical information storage
systems
4.1 Explain how to collate information and organise it into a
suitable form for display and use
4.2 Explain how to reference stored information so that it
can be quickly identified and retrieved when needed
4.3 Propose how to advise and offer guidance to people
who are unable to find the information they need, and
suggest alternative sources of information
4.4 Propose how to set up and operate valid procedures for
maintaining technical information systems, removing
information which is not needed and archiving
redundant information
4.5 Describe how to identify, summarise and disseminate
information which might be of use to others
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Additional information about this unit
Unit purpose and aim(s) This Unit is about selecting and managing technical
information storage systems. It is about defining procedures
for selecting, classifying and recording information. It is also
about defining and agreeing methods for control and access
to the information. It is about collating, organising and
referencing information so that it can be retrieved when
needed. It is about maintaining the information systems and
identifying, summarising and disseminating information
which might be of use to others.
Details of relationship between
the unit and the relevant national
occupational standards or other
professional standards of
curricula (if appropriate)
The unit sets out the competence and knowledge
specification for COSSSIO04 in Senior Site Inspection
Assessment requirements The following ranges apply:
Learning Outcomes 1 and 2
- Requirements:
❍ scope and contents
❍ size
❍ users
❍ budget
❍ operation
❍ maintenance
❍ classification system
❍ legal controls (including Data Protection Act, patents,
regulations, copyright law)
- Technical information storage systems:
❍ paper based (e.g. manual files, technical library)
❍ photo reduced (e.g. microfiche)
❍ electronic (e.g. computer database, CD ROM, online)
- Types of information
❍ approved providers
❍ contract documentation
❍ standard drawings
❍ specifications
❍ technical books
❍ product information
❍ government and statutory publications
❍ research and advisory data
❍ reports
❍ samples
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❍ project documentation
❍ organisational documentation (e.g. pro forma)
- Use of the technical information storage system:
❍ technical reference
❍ current record
❍ archive record
Learning Outcomes 3 and 4
- Information:
❍ approved providers
❍ contract documentation
❍ standard drawings
❍ specifications
❍ technical books
❍ product information
❍ government and statutory publications
❍ research and advisory data
❍ reports
❍ samples
❍ project documentation
❍ organisational documentation (e.g. pro forma)
- Use (of information):
❍ technical reference
❍ current record
❍ archive record
- Technical information systems:
❍ paper based (e.g. manual files, technical library)
❍ photo reduced (e.g. microfiche)
❍ electronic (e.g. computer database, CD ROM, online)
Taken as a whole, the evidence must show that the candidate
consistently meets all the following performance criteria
across the scope/range. There must be workplace evidence
against each performance criterion. Where the workplace
evidence does not cover the whole scope/range, knowledge
evidence must be provided to cover the remaining items of
scope/range for each relevant performance criterion.
Learning Outcome 1
ProQual Level 6 NVQ Diploma in Senior Site Inspection
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Product Evidence: The candidate must produce documentary
evidence from the workplace covering the following item(s)
that are considered to be common and key/critical to
demonstrating competence
(1) Technical information storage systems which include
defined requirements, evaluations and selection
(2) Records of procedures for obtaining, selecting, classifying
and recording information
(3) Record(s) of methods for control and access for the best
use of technical information storage systems which have
been agreed Simulations are not considered to be acceptable
for producing this evidence. Process Evidence: None
applicable
Learning outcomes 3
Product Evidence: The candidate must produce documentary
evidence from the workplace covering the following item(s)
that are considered to be common and key/ critical to
demonstrating competence
(1) Record(s) of information which has been referenced and
stored
(2) Record(s) of advice and guidance offered
(3) Record(s) of procedures set up for maintaining technical
information systems
(4) Record(s) of disseminated information Simulations are not
considered to be acceptable for producing this evidence.
Process Evidence: None applicable
Availability for use Shared
Assessment Guidance This unit must be assessed in a work environment, in
accordance with the ConstructionSkills’ Consolidated
Assessment Strategy for Construction and the Built
Environment.
Assessors for this unit must have verifiable, current industry
experience and a sufficient depth of relevant occupational
expertise and knowledge and must use a combination of
assessment methods as defined in the Consolidated
Assessment Strategy.
Workplace evidence of skills cannot be simulated.
Sector Subject Area 05.2 Building and Construction
Unit guided learning hours 20
Assessment 10
ProQual Level 6 NVQ Diploma in Senior Site Inspection
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Unit Title: Verify and maintain systems for managing site health, safety and welfare in
construction
Unit Number: A/618/7106
Learning outcomes
The learner will be able to:
Assessment criteria
The learner can:
1 Be able to verify systems for
managing site health, safety and
welfare
1.1 Verify that adequate site health, safety and welfare
policies and systems which meet organisational and
statutory requirements are in place
1.2 Verify health, safety and welfare responsibilities
allocated to people which are consistent with current
statutory requirements and the specific project
requirements
1.3 Verify that accurate statutory notices and hazard
warnings are posted which are appropriate to
construction operations and the project environment
1.4 Verify that health, safety and welfare equipment and
resources which meet the project, contractual and
statutory requirements are available
1.5 Verify that appropriate and sufficient qualified first
aiders are available
1.6 Notify those responsible where aspects of noncompliance are identified
2 Understand how to verify
systems for managing site
health, safety and welfare
2.1 Examine how to verify that adequate site health, safety
and welfare policies and systems which meet
organisational and statutory requirements are in place
2.2 Examine how to verify that health, safety and welfare
responsibilities are allocated to people which are
consistent with current statutory requirements and the
specific project requirements
2.3 Examine how to verify that accurate statutory notices
and hazard warnings are posted which are appropriate
to construction operations and the project environment
2.4 Examine how to verify that health, safety and welfare
equipment and resources which meet the project,
contractual and statutory requirements are available
2.5 Examine how to verify that appropriate and sufficient
qualified first aiders are available
2.6 Explain how to notify those responsible where aspects
of non-compliance are identified
ProQual Level 6 NVQ Diploma in Senior Site Inspection
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Learning outcomes
The learner will be able to:
Assessment criteria
The learner can:
3 Be able to maintain systems
for managing site health,
safety and welfare
3.1 Encourage a culture of health, safety and welfare on site
and identify and recommend opportunities for
improving the health and safety of the work
environment
3.2 Verify that accurate and appropriate statutory notices
and hazard warnings are maintained
3.3 Verify that health, safety and welfare equipment,
resources and inductions are correctly used and
maintained to meet the project and statutory
requirements
3.4
Verify that systems are in place which meet project and
statutory requirements
3.5 Notify those responsible where aspects of noncompliance are identified
4 Understand how to maintain
systems for managing site
health, safety and welfare
4.1 Explain how to encourage a culture of health, safety and
welfare on site and identify and recommend
opportunities for improving the health and safety of the
work environment
4.2 Examine how to verify that accurate and appropriate
statutory notices and hazard warnings are maintained
4.3 Examine how to verify that health, safety and welfare
equipment, resources and inductions are correctly used
and maintained to meet the project and statutory
requirements
4.4 Examine how to verify that systems are in place which
meet project and statutory requirements
4.5 Explain how to notify those responsible where aspects
of non-compliance are identified
ProQual Level 6 NVQ Diploma in Senior Site Inspection
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Additional information about this unit
Unit purpose and aim(s) This unit covers the learner’s key responsibilities for
maintaining a healthy, safe and productive work
environment, with risks minimised. It is concerned with
identifying hazards and risks and maintaining policies to
reduce risks. It is also about taking steps to maintain a
healthy, safe and productive work environment which meets
legal and organisational requirements. It is about encouraging
a culture of health, safety and welfare on site. It is also about
ensuring that personnel are aware of their responsibilities
and have access to necessary equipment and resources for
safe welfare and safe and healthy working.
Details of relationship between
the unit and the relevant national
occupational standards or other
professional standards of
curricula (if appropriate)
The unit sets out the competence and knowledge
specification for COSSSIO03 in Senior Site Inspection
Assessment requirements The following ranges apply:
Learning Outcomes 1 and 2
- Organisational and statutory requirements:
❍ construction specific health, safety and welfare regulations
❍ general health, safety and welfare legislation
❍ recognised Industry Codes of Practice
❍ organisational procedures
❍ safety audit
- Specific project requirements:
❍ contract
❍ organisational policy
❍ site, construction and installation operations
❍ risk assessments
❍ demolition
❍ control of nuisance (e.g. noise, dust transport)
❍ language
❍ waste management
- Statutory notices:
❍ prescribed notices
❍ certificates
❍ certificates of Insurance
❍ site safety signs
- Health, safety and welfare equipment and resources:
❍ protective clothing
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❍ protective equipment
❍ first aid facilities
❍ welfare facilities
❍ storage and security of materials and equipment
❍ accident and incident reporting
❍ firefighting equipment
❍ provision of site induction and health, safety and welfare
training
Learning Outcomes 3 and 4
- Statutory notices:
❍ prescribed notices
❍ certificates
❍ Certificate of Insurance
❍ site safety signs
- Health, safety and welfare equipment and resources:
❍ protective clothing
❍ protective equipment
❍ first aid facilities and arrangements
❍ welfare facilities
❍ storage, security and disposal of materials and equipment
❍ accident and incident reporting
❍ firefighting equipment
❍ provision of health, safety and welfare training
- Inductions:
❍ health and safety responsibilities
❍ site, construction and installation operations
❍ health, safety and welfare equipment and resources
❍ risk control procedures
❍ first aid arrangements
❍ health and safety plans
❍ site specific procedures
❍ emergency and evacuation procedures
- Project and statutory requirements:
❍ construction specific health, safety and welfare regulations
❍ general health, safety and welfare legislation
❍ recognised Industry Codes of Practice
❍ organisational procedures
❍ safety audit
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❍ identifying hazards
❍ reducing associated risk
❍ reporting accidents and incidents and preventing
recurrence
❍ identify, record and report any special site condition
❍ situations which do not comply with regulations
Taken as a whole, the evidence must show that the learner
consistently meets all the assessment criteria, across the
ranges for the Element.
Performance Evidence
There must be workplace evidence against each assessment
criteria. Where the workplace evidence does not cover a
whole range, knowledge evidence must be provided to cover
the remaining items of range for each relevant assessment
criteria.
Learning Outcome 1
Product Evidence: The learner must produce documentary
evidence from the workplace covering the following item(s)
that are considered to be common and key/critical to
demonstrating competence
- Record(s) of site health, safety and welfare policies and
systems
- Record(s) of site health, safety and welfare arrangements
which include allocated responsibilities, posting of statutory
notices and hazard warnings, allocated equipment and
resources and first aiders
Process Evidence: not applicable
Learning Outcome 3
Product Evidence: The learner must produce documentary
evidence from the workplace covering the following item(s)
that are considered to be common and key/critical to
demonstrating competence
- Record(s) of monitoring the health, safety and welfare of
people on site which include encouraging the culture and
recommending opportunities for improvement
- Record(s) of implemented and maintained systems which
include statutory notices and hazard warnings, equipment,
resources and inductions
Process Evidence:
- Monitoring of the health, safety and welfare on site which
includes encouraging the culture and recommending
opportunities for improvement
ProQual Level 6 NVQ Diploma in Senior Site Inspection
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Availability for use Shared
Assessment Guidance This unit must be assessed in a work environment, in
accordance with the ConstructionSkills’ Consolidated
Assessment Strategy for Construction and the Built
Environment.
Assessors for this unit must have verifiable, current industry
experience and a sufficient depth of relevant occupational
expertise and knowledge and must use a combination of
assessment methods as defined in the Consolidated
Assessment Strategy.
Workplace evidence of skills cannot be simulated.
Sector Subject Area 05.2 Building and Construction
Unit guided learning hours 30
Assessment 10
ProQual Level 6 NVQ Diploma in Senior Site Inspection
May 2021
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Unit Title: Manage project progress and handover in construction
Unit Number: F/618/7107
Learning outcomes
The learner will be able to:
Assessment criteria
The learner can:
1 Be able to manage project
progress against agreed
programmes
1.1 Develop and implement systems to monitor and record
the progress of the contract against the agreed
programmes
1.2 Collect progress information regularly and summarise it
accurately for decision makers
1.3 Identify inadequately and inappropriately specified
resources and inform decision makers
1.4 Identify and quantify any deviations from planned
progress which have occurred, or which may occur, and
which could disrupt the programme
1.5 Identify and recommend corrective action and notify
decision makers if it is not done in a reasonable time
2 Understand how to manage
project progress against agreed
programmes
2.1 Propose how to develop and implement systems to
monitor and record the progress of the contract against
the agreed programmes
2.2 Explain how to collect progress information regularly
and summarise it accurately for decision makers
2.3 Explain how to identify inadequately and
inappropriately specified resources and inform decision
makers
2.4 Describe how to identify and quantify as any deviations
from planned progress which have occurred, or which
may occur, and which could disrupt the programme
2.5 Describe how to identify and recommend corrective
action and notify decision makers if it is not done in a
reasonable time
ProQual Level 6 NVQ Diploma in Senior Site Inspection
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Learning outcomes
The learner will be
able to:
Assessment criteria
The learner can:
3 Be able to
prepare and issue
certification for
project
requirements
3.1 Monitor all the relevant documents needed for certification, verify
them against the project requirements and record any variations
3.2 Inspect and verify work against the project requirements and record
any variations
3.3 Verify that appropriate certificates and notices are issued in
accordance with the terms of the contract requirements and within
the time agreed
3.4
Justify and support certification decisions with valid evidence
3.5 Check that the people responsible are complying with certificates
and notices and the project requirements and notify decision
makers in cases of non-compliance
4 Understand how
to prepare and
issue certification
for project
requirements
4.1 Examine how to monitor and verify all the relevant documents
needed for certification and record any variations
4.2 Examine how to inspect and verify work against the project
requirements and record any variations
4.3 Examine how to verify that appropriate certificates and notices are
issued in accordance with the terms of the contract requirements
and within the time agreed
4.4
Evaluate and justify and support certification decisions with valid
evidence
4.5 Explain how to check that the people responsible are complying
with certificates and notices and the project requirements and
notify decision makers in cases of noncompliance
5 Be able to
confirm project
handover
5.1 Confirm project requirements, consult with stakeholders, and
confirm and agree a commissioning programme
5.2 Check that project requirements have been met and record
outstanding work and defects
5.3 Ensure that commissioning inspections and tests that require
certification are witnessed by stakeholders as required
5.4 Identify and arrange for the satisfactory completion of any
outstanding work
5.5 Confirm any stakeholder concerns that arise that need to be
addressed at project handover and record and agree any required
actions
5.6 Ensure that stakeholders respective responsibilities are adopted
5.7 Record the most recent information produced during design,
construction, and installation, which can be used for guidance about
operation and maintenance
5.8 Ensure that information is assembled, and that operational
documentation, equipment and services are handed over in
accordance with the contract
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Learning outcomes
The learner will be able to:
Assessment criteria
The learner can:
6 Understand how to confirm
project handover 6.1 Explain how to confirm project requirements and
consult with stakeholders and confirm and agree a
commissioning programme
6.2 Explain how to check that project requirements have
been met and record outstanding work and defects
6.3 Explain how to ensure that commissioning inspections
and tests that require certification are witnessed by
stakeholders as required
6.4 Describe how to identify and arrange for the satisfactory
completion of any outstanding work
6.5 Explain how to ensure that information is assembled,
and that operational documentation, equipment and
services are handed over in accordance with the
contract
6.6 Explain how to confirm any stakeholder concerns that
arise that need to be addressed at project handover and
record any required actions
6.7 Explain how to ensure that stakeholders’ respective
responsibilities are adopted
6.8 Explain how to record the most recent information
produced during design, construction, and installation,
which can be used for guidance about operation and
maintenance
ProQual Level 6 NVQ Diploma in Senior Site Inspection
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Additional information about this unit
Unit purpose and aim(s) This is unit requires the Learner to demonstrate how to use
programmes (Client’s or Main Contractor’s) how to assess the
overall progress of a project against the given programme
and reporting back to the people responsible via the site
periodic report. This report can include evidence of visual
inspections on site, from contractors’ records or note
contained within the Site Diary. It is about monitoring work
and justifying the issuing of notices including compliance
notices. It is also about the recognition of what constitutes a
handover package for the people taking over and working
with the completed project You will need to confirm any
stakeholder concerns at the time of handover and record and
agree any required actions. You will record information
produced during the design, construction and installation.
You will also need to ensure that information is assembled,
and operational documentation, equipment and services are
handed over in accordance with the contract.
Details of relationship between
the unit and the relevant national
occupational standards or other
professional standards of
curricula (if appropriate)
The unit sets out the competence and knowledge
specification for COSSSIO02 in Senior Site Inspection
Assessment requirements or
guidance specified by a sector
or regulatory body (if
appropriate)
The following ranges apply:
Learning Outcomes 1 and 2
- Systems to monitor and record:
❍ visual inspection
❍ resource records
❍ site inspection reports
❍ contractors’ reports
❍ quantities data
❍ written, graphical and electronic records of actual
work against programmed work
❍ site meeting records
❍ management reports
❍ organisational procedures
❍ comparison with project requirements
- Programmes:
❍ bar charts
❍ gantt chart
❍ network analysis
❍ critical path
❍ action lists
❍ method statements
- Resources:
❍ people
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❍ plant and equipment
❍ materials and components
❍ finance
❍ time
❍ specialist services
❍ public utility services
❍ information
- Decisions makers
❍ client
❍ consultants
❍ main contractors
- Deviations:
❍ resource shortages
❍ design problems and constraints
❍ industrial disputes
❍ lack of essential construction and client information
❍ construction errors
❍ inclement weather
❍ physical constraints
❍ legal
❍ social
❍ environmental
❍ contract variations
- Corrective action:
❍ restore progress in accordance with agreed programme ❍
agree new completion dates
❍ secure additional resources
❍ alter planned work
Learning Outcomes 3 and 4
- Documents – relating to:
❍ contract criteria
❍ costs
❍ quantity
❍ quality
❍ progress
❍ as built data
- People responsible:
❍ the client
❍ contractor
❍ consultants
❍ sub-contractors
❍ suppliers
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- Certificates and notices:
❍ non-conformance
❍ dayworks
❍ Schedule of Defects
❍ Making Good Defects
- Decisions makers
❍ client
❍ consultants
❍ line managers
Learning Outcomes 5 and 6
- Project requirements:
❍ time
❍ quality
❍ cost
❍ health and safety
❍ regulations
❍ sustainability
❍ defects rectification period
- Stakeholders:
❍ clients
❍ users
❍ consultants
❍ contractors
❍ regulatory authorities
- Responsibilities:
❍ insurances
❍ security
❍ operations
❍ health and safety
❍ utility supply
❍ environmental sustainability
- Information:
❍ record drawings
❍ schedules
❍ specifications
❍ contract records
❍ photographs
❍ trade literature
❍ statutory consents
❍ commissioning and test certificates
❍ operating instructions and performance ratings
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❍ guarantees
❍ warranties
❍ Health and Safety File
- Operational documentation, equipment and services:
❍ manuals and guidance materials
❍ plans
❍ Health and Safety File
❍ operating equipment
❍ security information and equipment
❍ guarantees and warrantees
❍ commissioning and test certificates
Taken as a whole, the evidence must show that the learner
consistently meets all the assessment criteria, across the
ranges for the Element.
Performance Evidence
There must be workplace evidence against each assessment
criteria. Where the workplace evidence does not cover a
whole range, knowledge evidence must be provided to cover
the remaining items of range for each relevant assessment
criteria.
Learning Outcome 1
Product Evidence: The learner must produce documentary
evidence from the workplace covering the following item(s)
that are considered to be common and key/critical to
demonstrating competence
- Progress monitoring and recording system(s) including
record(s) which include collected and summarised progress
information
- Record(s) of identified and quantified deviation(s) which
include identified inadequate and inappropriate specified
resources and recommended corrective action
Process Evidence: not applicable
Learning Outcome 3
Product Evidence: The learner must produce documentary
evidence from the workplace covering the following item(s)
that are considered to be common and key/critical to
demonstrating competence
- Record(s) of the monitor of documents for certification
including inspections of work and also record(s) of variations
- Records of verifications of certificates and notices issued
including support for decisions
- Record(s) of checks and notifications of any noncompliance
Process Evidence: not applicable
Learning Outcome 5
ProQual Level 6 NVQ Diploma in Senior Site Inspection
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Product Evidence: The learner must produce documentary
evidence from the workplace covering the following item(s)
that are considered to be common and key/critical to
demonstrating competence
- Record(s) of commissioning programmes
- Record (s) of checks on project requirements, certification
requirements, and completion of outstanding work and
defects
- Record(s) of handover which include inspections,
confirmed concerns and actions, adopted responsibilities,
documentation, equipment, and services
Process Evidence: not applicable
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Availability for use Shared
Assessment Guidance This unit must be assessed in a work environment, in
accordance with the ConstructionSkills’ Consolidated
Assessment Strategy for Construction and the Built
Environment.
Assessors for this unit must have verifiable, current industry
experience and a sufficient depth of relevant occupational
expertise and knowledge and must use a combination of
assessment methods as defined in the Consolidated
Assessment Strategy.
Workplace evidence of skills cannot be simulated.
Sector Subject Area 05.2 Building and Construction
Unit guided learning hours 30
Assessment 10
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Unit Title: Implement agreed policies and programmes for undertaking maintenance
works in construction
Unit Number: J/618/7108
Learning outcomes
The learner will be able to:
Assessment criteria
The learner can:
1 Be able to implement agreed
policies and programmes for
repairs
1.1 Agree and confirm with the client and building user,
repairs reporting systems to deliver the agreed policies
for undertaking repairs
1.2 Implement the systems to react to requests to
undertake repairs
1.3 Implement systems to undertake repairs to minimise
the long-term deterioration of the property
1.4 Confirm and agree with the client and building user
particular obligations to comply with statutory and
lease requirements
1.5 Procure and programme resources to undertake repairs
of an emergency, urgent and routine nature
2 Understand how to
implement agreed policies and
programmes for repairs
2.1 Evaluate how to agree and confirm with the client and
building user repairs reporting systems to deliver the
agreed policies for undertaking repairs
2.2 Explain how to implement the systems to react to
requests to undertake repairs
2.3 Explain how to implement systems to undertake repairs
to minimise the long-term deterioration of the property
2.4 Explain how to confirm and agree with the client and
building user particular obligations to comply with
statutory and lease requirements
2.5 Explain how to procure and programme resources to
undertake repairs of an emergency, urgent and routine
nature
3 Be able to implement agreed
policies and programmes for
pre-planned maintenance
works
3.1 Agree with the client and building user the
organisational objectives for programmes of preplanned maintenance works
3.2 Identify factors that will affect the on-going
maintenance of property
3.3 Prioritise the maintenance activities by taking into
account all factors
3.4 Prepare and agree plans and schedules of works
4 Understand how to
implement agreed policies and
programmes for pre-planned
maintenance works
4.1 Evaluate how to agree with the client and building user
the organisational objectives for programmes of preplanned maintenance works
4.2 Describe how to identify factors that will affect the ongoing maintenance of property
ProQual Level 6 NVQ Diploma in Senior Site Inspection
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4.3 Examine how to prioritise the maintenance activities by
taking into account all factors
4.4 Explain how to prepare and agree plans and schedules
of works
5 Be able to confirm
organisational budgets for
projects
5.1 Confirm the arrangements for budgetary control and
allocations under the budget headings of financial plans
5.2 Confirm an appropriate method of maintaining overall
control of the budget
5.3 Confirm allocations under budget headings, cash flow
calculations and report requirements to those with
financial information
5.4 Authorise expenditure and changes to budgets and
issue the information to those responsible
5.5 Identify and agree appropriate methods and timescales
for reporting contingencies and variances
5.6 Resolve queries and discrepancies over allocated
budgets
6 Understand how to confirm
organisational budgets for
projects
6.1 Explain how to confirm the arrangements for budgetary
control and allocations under the budget headings of
financial plans
6.2 Explain how to confirm an appropriate method of
maintaining overall control of the budget
6.3 Explain how to confirm allocations under budget
headings, cash flow calculations and reporting
requirements to those with financial responsibilities
6.4 Evaluate how to authorise expenditure and changes to
budgets and issue the information to those responsible
6.5 Describe what to identify as appropriate methods and
timescales for reporting contingencies and variances
6.6 Propose how to resolve queries and discrepancies over
allocated budgets
ProQual Level 6 NVQ Diploma in Senior Site Inspection
May 2021
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Additional information about this unit
Unit purpose and aim(s) This unit is about the implementation of maintenance
programmes. It is about planning and scheduling
maintenance programmes and ensuring that they comply
with statutory requirements. It is also about monitoring
programmes and keeping appropriate records. It is about
supporting your ability to use current good practice in policies
and procedures which are directly associated with
undertaking repairs and maintenance works of an
emergency, routine and programmed nature. It is about
maintaining systems to monitor performance in order to
meet external agency requirements and customer
satisfaction.
Details of relationship between
the unit and the relevant national
occupational standards or other
professional standards of
curricula (if appropriate)
The unit sets out the competence and knowledge
specification for COSSSIO09 in Senior Site Inspection
Assessment requirements The following ranges apply:
Learning Outcomes 1 and 2
- Repairs:
o reactive
o emergency
o urgent
o routine
o out of hours
- Systems:
o electronic
o orally
o in writing
- Statutory requirements:
o planning, conservation and building regulations
o health and safety
- Programming resources:
o in-house
o out-source
- Policies:
o building owner
o lease and sub-letting policies
o planning, conservation and environmental strategies
o access and security
Learning Outcomes 3 and 4
- Maintenance:
o preventative
o cyclical
- Factors:
o lease and sub-letting policies
o operational requirements
o planning, conservation and building regulations
ProQual Level 6 NVQ Diploma in Senior Site Inspection
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o access and security
o cost benefit analysis
Learning Outcomes 5 and 6
- Budget headings:
o earned income
o employment costs
o capital plant and equipment
o materials
o liabilities
o subcontract costs
o consumables
- Financial plans:
o forecasts
o budgets
o cash flow
- Cash flow calculations:
o income receivable
o expenditure
- Contingencies:
o delays in receivables
o project and contract delays
o interruptions
o risk
- Variances:
o overspend
o underspend
Taken as a whole, the evidence must show that the Learner
consistently meets all the assessment criteria, across the
ranges for the Element.
Performance Evidence
There must be workplace evidence against each assessment
criteria. Where the workplace evidence does not cover a
whole range, knowledge evidence must be provided to cover
the remaining items of range for each relevant assessment
criteria.
Learning Outcome 1
Product Evidence: The Learner must produce documentary
evidence from the workplace covering the following item(s)
that are considered to be common and key/critical to
demonstrating competence
- Programmes for repairs, including reporting systems
and policies that meet statutory and lease requirements
Additional information about this unit Simulations are not
considered to be acceptable for producing this evidence.
Process Evidence: not applicable
ProQual Level 6 NVQ Diploma in Senior Site Inspection
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Learning Outcome 3
Product Evidence: The Learner must produce documentary
evidence from the workplace covering the following item(s)
that are considered to be common and key/critical to
demonstrating competence
- Schedules and plans of works, including organisational
objectives, programmes of pre-planned maintenance works
and identified factors Simulations are not considered to be
acceptable for producing this evidence.
Process Evidence: not applicable
Learning Outcome 5
Product Evidence: The Learner must produce documentary
evidence from the workplace covering the following item(s)
that are considered to be common and key/critical to
demonstrating competence
- Record(s) of arrangements for budgetary control and
allocations and methods for maintaining overall control of the
budget and formats for presentation
- Record(s) of budget allocation(s) issued and cash flow
calculations and reporting requirements
- Record(s) showing the authorisation of expenditure and
changes to budgets
- Record(s) of method(s) agreed for reporting contingencies
and variances
- Record(s) showing queries and discrepancies resolved
Process Evidence: not applicable
Availability for use Shared
Assessment Guidance This unit must be assessed in a work environment, in
accordance with the ConstructionSkills’ Consolidated
Assessment Strategy for Construction and the Built
Environment.
Assessors for this unit must have verifiable, current industry
experience and a sufficient depth of relevant occupational
expertise and knowledge and must use a combination of
assessment methods as defined in the Consolidated
Assessment Strategy.
Workplace evidence of skills cannot be simulated.
Sector Subject Area 05.2 Building and Construction
Unit guided learning hours 50
Assessment 10
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Unit Title: Confirm and report on property condition in construction
Unit Number: L/618/7109
Learning outcomes
The learner will be able
to:
Assessment criteria
The learner can:
1 Be able to confirm
condition of property 1.1 Identify the purpose of the inspection, evaluating available
data and obtain the equipment and resources and specialist
advice that will be needed
1.2 Identify and confirm the levels and types of professional
support which will be needed and brief advisers with clear and
accurate summaries of the information available
1.3 Check and confirm, before starting the inspection, that people
who will be affected have given their permission
1.4 Identify and manage personal health and safety risks relating to
inspections
1.5 Take accurate observations and measurements of parts and
characteristics of the property which are necessary for the
purpose of the inspection and recording them clearly,
accurately and completely using agreed formats and
organisational conventions
1.6 Identify gaps in information and obtain and evaluate additional
data needed about the property and its use
1.7 Investigate inconsistencies between observations and expected
findings
1.8 Examine actual and potential causes of failure and
deterioration and assess condition
1.9 Check that the property conforms to statutory requirements
and identify and record parts that do not and circulate the
findings to people who have an interest
2 Understand how to
confirm
condition of property
2.1 Describe what to identify as the purpose of the inspection,
evaluating available data and obtain the equipment and
resources and specialist advice that will be needed
2.2 Describe how to identify and confirm the levels and types of
professional support which will be needed and brief advisers
with clear and accurate summaries of the information available
2.3 Explain how to check and confirm, before starting the
inspection, that people who will be affected have given their
permission
2.4 Describe how to identify and manage personal health and
safety risks relating to inspections
2.5 Explain how to take accurate observations and measurements
of parts and characteristics of the property which are necessary
for the purpose of the inspection and recording them clearly,
accurately and completely using agreed formats and
organisational conventions
ProQual Level 6 NVQ Diploma in Senior Site Inspection
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Learning outcomes
The learner will be able to:
Assessment criteria
The learner can:
2 continued 2.6 Describe how to identify gaps in information and obtain and
evaluate additional data needed about the property and its
use
2.7 Examine how to investigate inconsistencies between
observations and expected findings
2.8 Examine actual and potential causes of failure and
deterioration and assess condition
2.9 Check that the property conforms to statutory requirements
and identify and record parts that do not and circulate the
findings to people who have an interest
3 Be able to prepare and
present property condition
reports
3.1 Assemble and collate information on the condition of
property
3.2 Analyse all relevant evidence and information using
appropriate methods and techniques and make a realistic
assessment of condition which meet the requirements of
codes of practice and legislation
3.3 Analyse and identify causes of failure and deterioration and
the implications and consequences
3.4
Prepare and submit a report which is accurate, complete,
clearly specifies the level of condition, and contains all
relevant information
3.5 Clarify and justify findings and explain clearly instances
where and why accurate inspection and measurement has
not been possible
3.6 Maintain records which are clear, accurate and complete
and conform to accepted professional and statutory
requirements
4 Understand how to
prepare and present
property condition reports
4.1 Explain how to assemble and collate information on the
condition of property
4.2 Examine how to analyse all relevant evidence and
information using appropriate methods and techniques and
make a realistic assessment of condition which meet the
requirements of codes of practice and legislation
4.3 Examine how to analyse and identify causes of failure and
deterioration and the implications and consequences
4.4 Explain how to maintain records which are clear, accurate
and complete and conform to accepted professional and
statutory requirements
4.5 Explain how to prepare and submit a report which is
accurate, complete, clearly specifies the level of condition,
and contains all relevant information
4.6 Explain how to clarify and justify findings and explain clearly
instances where and why accurate inspection and
measurement has not been possible
ProQual Level 6 NVQ Diploma in Senior Site Inspection
May 2021
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Additional information about this unit
Unit purpose and aim(s) This unit is concerned with undertaking condition
inspections, managing health and safety in relation to
inspections, and presenting your reports. You must be able
to confirm the scope of the work, organise what you need to
carry out inspections, confirm levels and types of
professional support required, obtain the necessary
permissions, make necessary observations and physical
measurements and record the results. It is about collating the
results of the survey and presenting them in a report. You
must be able to demonstrate your analytical and report
writing skills, and your technical judgement (both quantitative
and qualitative). The report will also include an analysis of
actual and potential causes of failure and deterioration and
their implications and consequences. You are also required to
maintain records which conform to professional,
organisational and statutory requirements.
Details of relationship between
the unit and the relevant
national occupational standards
or other professional standards
of curricula (if appropriate)
The unit sets out the competence and knowledge
specification for COSSSIO08 in Senior Site Inspection
Assessment requirements The following ranges apply:
Learning Outcomes 1 and 2
- Sources:
o the client
o land registry
o local search
o tenants
o existing surveys/inspections
o legal documents
o historical
o occupiers
o local authority records
- Health and safety risks:
o falls from height
o slips, trips and falls (same height)
o hit by falling or moving objects
o manual handling
o health issues
o power sources
o hazardous substances
o trapped by something collapsing or overturning
o confined spaces
o fire
o obstructions
o moving vehicles
o water
o security breaches
o sector or context specific
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- Parts:
o structure
o fabric
o services
o building environment and functional factors
o energy efficiency (thermal insulation, heating,
ventilation)
- Characteristics:
o age
o type
o construction
o size
o heritage status
Learning Outcomes 3 and 4
- Information – sources:
o the client
o land registry
o local search
o tenants
o occupiers
o survey data
o local authorities
o industry standards and legislation
o published technical data
o inspection observations and measurements
o advice from specialists
- Analytical methods and techniques:
o comparison
o quantitative
o qualitative
o risk assessment
- Level of condition:
o age, type, construction size & heritage status
o condition rating
o energy efficiency
o susceptibility to damage
o safety requirements
o need to inhibit deterioration
o meet minimum legal standards
o suspected concealed defects
- Relevant information:
o meets relevant Codes of Practice and standards
o recommended remedial work and estimated costs
o any qualifying factors
o specialist reports
o need for further investigation
Taken as a whole, the evidence must show that the Learner
consistently meets all the assessment criteria, across the
ranges for the Element.
ProQual Level 6 NVQ Diploma in Senior Site Inspection
May 2021
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Performance Evidence
There must be workplace evidence against each assessment
criteria. Where the workplace evidence does not cover a
whole range, knowledge evidence must be provided to cover
the remaining items of range for each relevant assessment
criteria.
Learning Outcome 1
Product Evidence: The Learner must produce documentary
evidence from the workplace covering the following item(s)
that are considered to be common and key/critical to
demonstrating competence
- Evaluation(s) of available and additional data
- Record(s) of inspection(s) which include equipment,
resources and levels of professional support and advice
obtained, permissions, observations and measurements,
agreed formats and conventions
- Record(s) of investigation(s) of inconsistencies with
expected findings
- Record(s) of parts of the property that do not conform to
statutory requirements
Process Evidence: not applicable
Learning Outcome 3
Product Evidence: The Learner must produce documentary
evidence from the workplace covering the following item(s)
that are considered to be common and
key/critical to demonstrating competence
- Report which includes collated information use appropriate
methods and techniques, analysed evidence, identified causes
of failure and deterioration, implications and consequences,
specified level of condition, clarification and explanations
- Internal record(s)
Process Evidence: not applicable
Availability for use Shared
Assessment Guidance This unit must be assessed in a work environment, in
accordance with the ConstructionSkills’ Consolidated
Assessment Strategy for Construction and the Built
Environment.
Assessors for this unit must have verifiable, current industry
experience and a sufficient depth of relevant occupational
expertise and knowledge and must use a combination of
assessment methods as defined in the Consolidated
Assessment Strategy.
Workplace evidence of skills cannot be simulated.
Sector Subject Area 05.2 Building and Construction
Unit guided learning hours 40
Assessment 10
ProQual Level 6 NVQ Diploma in Senior Site Inspection
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Unit Title: Monitor test processes in construction
Unit Number: F/618/7110
Learning outcomes
The learner will be able to:
Assessment criteria
The learner can:
1 Be able to confirm test
requirements
1.1 Identify and confirm test types and ensuring that they are
consistent with the environment, contract and also legal
requirements and recognise any concerns raised by the public
1.2 Consult with experts when specialist information is needed
which is relevant to the test
1.3 Ask for and obtain authority to carry out the test from people
who might be affected and from any legal authorities who
have to be notified
1.4 Confirm suitable quality assurance standards and safety
requirements
2 Understand how to confirm
test requirements
2.1 Describe how to identify and confirm test types and ensure
that they are consistent with the environment, contract and
also legal requirements and recognise any concerns raised by
the public
2.2 Explain how to consult with experts when specialist
information is needed which is relevant to the test
2.3 Explain how to ask for and obtain authority to carry out the
test from people who might be affected and from any legal
authorities who have to be notified
2.4 Explain how to confirm suitable standards of quality
assurance and safety requirements
3 Be able to monitor, analyse
and report on tests
3.1 Monitor tests and recommend modifications to maintain
compliance with test requirements
3.2 Ensure that physical tests are conducted in a way which
balances accuracy and cost and keeps disruption to a
minimum
3.3 Conform to safe working practices during testing
3.4
Ensure that only calibrated equipment is used to maintain
accuracy
3.5 Ensure that sample sizes are sufficient to test the required
properties and maintaining their integrity to meet recognised
statistical principles
3.6 Ensure that test data is recorded clearly and accurately and
stored securely for later analysis
3.7 Keep a clear and accurate record of the time spent on the
test and of any problems that come up which may affect cost
or accuracy
3.8 Collate the data from tests and check it for accuracy and
integrity
3.9 Analyse the data against test requirements, summarise the
results and reporting them to those who need to use them
ProQual Level 6 NVQ Diploma in Senior Site Inspection
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Learning outcomes
The learner will be able to:
Assessment criteria
The learner can:
4 Understand how to monitor,
analyse and report on tests 4.1 Examine how to monitor tests and recommend
modifications to maintain compliance with test
requirements
4.2 Explain how to ensure that physical tests are conducted
in a way which balances accuracy and cost and keeps
disruption to a minimum
4.3 Explain how to conform to safe working practices during
testing
4.4 Explain how to ensure that only calibrated equipment is
used to maintain accuracy
4.5 Explain how to ensure that sample sizes are sufficient to
test the required properties and maintain their integrity
to meet recognised statistical principles
4.6 Explain how to ensure that test data is recorded clearly
and accurately and stored securely for later analysis
4.7 Explain how to keep a clear and accurate record of the
time spent on the tests and of any problems that come
up which may affect cost or accuracy
4.8 Explain how to collate and check data from tests for
accuracy and integrity
4.9 Examine how to analyse data against test requirements
summarise the results and report them to those who
need to use them
ProQual Level 6 NVQ Diploma in Senior Site Inspection
May 2021
63
Additional information about this unit
Unit purpose and aim(s) This unit is about identifying and confirming test types and
ensuring that they are consistent with contract and legal
requirements. The candidate will need to consult with experts
as required, obtain authority to carry out testing and confirm
that suitable quality assurance standards and safety
requirements are in place. It is about monitoring and
recording tests to ensure that accuracy is maintained,
equipment is calibrated and samples are statistically sound.
It is also about ensuring that data is communicated to those
who need it. It is about collating the data from tests and
checking it for accuracy and processing and analysing it
against test requirements. It is about interpreting the data
and communicating it to users
Details of relationship between
the unit and the relevant national
occupational standards or other
professional standards of
curricula (if appropriate)
The unit sets out the competence and knowledge
specification for COSSSIO07 in Senior Site Inspection
Assessment requirements The following ranges apply:
Learning Outcomes 1 and 2
- Test:
o site investigation (e.g. soil)
o structure (e.g. load)
o materials (e.g. concrete)
o environment (e.g. noise)
o services (e.g. drain)
- Environment:
o on site
o off site
- Authority:
o client
o site owner
o occupiers
o adjoining owners and occupiers
o notifiable authorities (e.g. building control)
o consultants
o contractors
o suppliers
- Safety requirements:
o personal safety equipment and clothing
o safe access as required under health and safety
legislation
o Industry Codes of Practice and Regulations applying
to the test location and the tests being conducted
as identified by risk assessments
Learning Outcomes 3 and 4
- Test:
o site investigation (e.g. soil)
o structure (e.g. load)
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o materials (e.g. concrete)
o environment (e.g. noise)
o services (e.g. drain)
- Safe working practices:
o personal safety equipment and clothing
o safe use of access as required under health and
safety legislation
o Industry Codes of Practice and Regulations applying
to the test site and the tests being conducted
as identified by risk assessments
- Data:
o physical
o condition
o performance
- Check:
o against test requirements
o to identify errors
o to evaluate anomalies
Taken as a whole, the evidence must show that the learner
consistently meets all the assessment criteria, across the
ranges for the Element.
Performance Evidence
There must be workplace evidence against each assessment
criteria. Where the workplace evidence does not cover a
whole range, knowledge evidence must be provided to cover
the remaining items of range for each relevant assessment
criteria.
Learning Outcome 1
Product Evidence: The learner must produce documentary
evidence from the workplace covering the following item(s)
that are considered to be common and key/critical to
demonstrating competence
- Records of identified and confirmed test types; authority
obtained; quality assurance standards and safety requirement
- Records of consultations with expert
Process Evidence: not applicable
Learning Outcome 3
Product Evidence: The learner must produce documentary
evidence from the workplace covering the following item(s)
that are considered to be common and key/critical to
demonstrating competence
- Record(s) and report(s) of tests including: conduct; safe
working practices, samples taken; time; problems
- Record(s) of test monitor and recommended modifications
- Collated test data including checks for accuracy
- Analyses of test data
Process Evidence:
- Records of checks that equipment is calibrated
Availability for use Shared
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Assessment Guidance This unit must be assessed in a work environment, in
accordance with the ConstructionSkills’ Consolidated
Assessment Strategy for Construction and the Built
Environment.
Assessors for this unit must have verifiable, current industry
experience and a sufficient depth of relevant occupational
expertise and knowledge and must use a combination of
assessment methods as defined in the Consolidated
Assessment Strategy.
Workplace evidence of skills cannot be simulated.
Sector Subject Area 05.2 Building and Construction
Unit guided learning hours 30
Assessment 10
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Unit Title: Manage and develop teams and individuals in construction
Unit Number: J/618/7111
Learning outcomes
The learner will be able to:
Assessment criteria
The learner can:
1 Be able to allocate and
monitor the progress and
quality of work in your area
of
responsibility
1.1 Confirm the work required in your area of responsibility with
your manager and seeking clarification, where necessary, on
any outstanding points and issues
1.2 Plan how the work will be undertaken, seek views from
people in your area of responsibility, identify any priorities or
critical activities and make best use of the available resources
1.3 Ensure that work is allocated to individuals and/or teams on
a fair basis taking account of skills, knowledge and
understanding, experience and workloads and the
opportunity for development
1.4 Ensure that individuals and/or teams are briefed on allocated
work, showing how it fits with the vision and objectives for
the area and the overall organisation, and the standard or
level of expected performance
1.5 Encourage individuals and/or team members to ask
questions, make suggestions and seek clarification in relation
to allocated work
1.6 Monitor the progress and quality of the work of individuals
and/or teams on a regular and fair basis against the standard
or level of expected performance and provide prompt and
constructive feedback
1.7 Support individuals and/or teams in identifying and dealing
with problems and unforeseen events
1.8 Motivate individuals and/or teams to complete the work
they have been allocated and providing, where requested
and where possible, any additional support and/or resources
to help completion
1.9 Monitor your area for conflict, identify the cause when it
occurs and dealing with it promptly and effectively
1.10 Identify unacceptable or poor performance, discuss the cause
and agree ways of improving performance with individuals
and/or teams
1.11 Recognise successful completion of significant pieces of work
or work activities by individuals and/or teams
1.12 Use information collected on the performance of individuals
and/or teams in any formal appraisals of performance
1.13 Review and update plans of work for your area, clearly
communicating any changes to those affected
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Learning outcomes
The learner will be able to:
Assessment criteria
The learner can:
2 Understand how to allocate
and monitor the progress and
quality of work in your area of
responsibility
2.1 Explain how to confirm the work required in your area
of responsibility with your manager and seek
clarification, where necessary, on any outstanding
points and issues
2.2 Explain how to plan how the work will be undertaken,
seek views from people in your area of responsibility,
identify any priorities or critical activities and make best
use of the available resources
2.3 Explain how to ensure that work is allocated to
individuals and/or teams on a fair basis taking account
of skills, knowledge and understanding, experience and
workloads and the opportunity for development
2.4 Explain how to ensure that individuals and/or teams are
briefed on allocated work, showing how it fits with the
vision and objectives for the area and the overall
organisation, and the standard or level of expected
performance
2.5 Explain how to encourage individuals and/or team
members to ask questions, make suggestions and seek
clarification in relation to allocated work
2.6 Examine how to monitor the progress and quality of the
work of individuals and/or teams on a regular and fair
basis against the standard or level of expected
performance and provide prompt and constructive
feedback
2.7 Explain how to support individuals and/or teams in
identifying and dealing with problems and unforeseen
events
2.8 Explain how to motivate individuals and/or teams to
complete the work they have been allocated and
provide, where requested and where possible, any
additional support and/or resources to help completion
2.9 Examine how to monitor your area for conflict, identify
the cause(s) when it occurs and deal with it promptly
and effectively
2.10 Describe how to identify unacceptable or poor performance,
discuss the cause(s) and agree ways of improving
performance with individuals and/or teams
2.11 Explain how to recognise successful completion of significant
pieces of work or work activities by individuals and/or teams
2.12 Explain how to use information collected on the performance
of individuals and/or teams in any formal appraisals of
performance
2.13 Examine how to review and update plans of work for your
area, clearly communicating any changes to those affected
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Learning outcomes
The learner will be able to:
Assessment criteria
The learner can:
3 Be able to encourage people
to learn and benefit from your
experience
3.1 Identify, through discussion with people, areas where they
need help to achieve their agreed competence levels and use
the information to produce an agreed personal development
plan
3.2 Identify and offer adequate and appropriate opportunities
and resources for people to learn
3.3 Select and summarise relevant and up-to-date information
about knowledge and practice in a format which is suitable
for distribution and for developing learning materials
3.4
Advise people so that they can identify their current level of
competence, their learning needs and targets
3.5 Identify and use appropriate learning techniques and
methods which are suitable for the topic and the needs of the
individual
3.6 Present information to people using a pace, style and form
which is appropriate to their needs
3.7 Encourage people to ask questions, seek clarification and
advice when they need help and during learning activities
3.8 Review people’s progress towards agreed objectives and give
realistic and positive feedback on achievements
4 Understand how to
encourage people to learn and
benefit from your experience
4.1 Describe how to identify, through discussion with
people, areas where they need help to achieve their
agreed competence levels and use the information to
produce an agreed personal development plan
4.2 Describe how to identify and offer adequate and
appropriate opportunities and resources for people to
learn
4.3 Evaluate how to select and summarise relevant and upto-date information about knowledge and practice in a
format which is suitable for distribution and for
developing learning materials
4.4
Propose how to advise people so that they can identify
their current level of competence, their learning needs
and targets
4.5 Describe how to identify and use appropriate learning
techniques and methods which are suitable for the topic
and the needs of the individual
4.6 Explain how to present information to people using a
pace, style and form which is appropriate to their needs
4.7 Explain how to encourage people to ask questions, seek
clarification and advice when they need help and during
learning activities
4.8 Examine how to review people’s progress towards
agreed objectives and give realistic and positive
feedback on achievements
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Additional information about this unit
Unit purpose and aim(s) This unit is about confirming the work required in your area,
and ensuring that the work is allocated to the appropriate
individuals. This involves monitoring and motivating the
individuals, including the use of formal appraisal systems
and reviewing and updating plans of work in your area. You
will need to identify learning opportunities for others and to
select appropriate resources. You will provide coaching,
mentoring, advice, support and encouragement to the
learners, and give them constructive feedback when
reviewing their progress. This involves knowledge of the
working culture and practices of the industry and how you
can work within these practices to understand people’s needs
and motivations including the recruitment and retention of
employees.
Details of relationship between
the unit and the relevant national
occupational standards or other
professional standards of
curricula (if appropriate)
The unit sets out the competence and knowledge
specification for COSSSIO13 in Senior Site Inspection
Assessment requirements or
guidance specified by a sector
or regulatory body (if
appropriate)
The following ranges apply:
Learning Outcomes 1 and 2
- Opportunities and resources:
o paid time
o personal time
o office
o site, group and mutual
o collaboration with others
- People:
o colleagues
o trainees and students
o potential entrants to the industry
- Learning techniques and methods:
o attending training and educational programmes
o coaching
o mentoring
o instructing
o agreeing work-based learning opportunities
Taken as a whole, the evidence must show that the learner
consistently meets all the assessment criteria, across the
ranges for the Element.
Performance Evidence
There must be workplace evidence against each assessment
criteria. Where the workplace evidence does not cover a
whole range, knowledge evidence must be provided to cover
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the remaining items of range for each relevant assessment
criteria.
Learning Outcome 3
Product Evidence: The Learner must produce documentary
evidence from the workplace covering the following item(s)
that are considered to be common and key/critical to
demonstrating competence:
- Information summarised for developing learning materials
- Personal development plan(s) which include identified
competence levels, needs, opportunities and resources for
people to learn, reviewed progress and feedback
- Record(s) of advice given
- Record(s) of presented information which includes selected
learning techniques and methods, questions, clarification and
advice
Process Evidence:
- Presentation(s) made
Availability for use Shared
Assessment Guidance This unit must be assessed in a work environment, in
accordance with the ConstructionSkills’ Consolidated
Assessment Strategy for Construction and the Built
Environment.
Assessors for this unit must have verifiable, current industry
experience and a sufficient depth of relevant occupational
expertise and knowledge and must use a combination of
assessment methods as defined in the Consolidated
Assessment Strategy.
Workplace evidence of skills cannot be simulated.
Sector Subject Area 05.2 Building and Construction
Unit guided learning hours 50
Assessment 10
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Unit Title: Recruit and plan the workforce in construction
Unit Number: L/618/7112
Learning outcomes
The learner will be able to:
Assessment criteria
The learner can:
1 Be able to recruit, select and
keep colleagues 1.1 Talk with colleagues who are leaving your area of
responsibility to identify and discuss their reasons for
leaving
1.2 Identify ways of addressing staff turnover problems,
implement those which clearly fall within your authority
and communicating others to the relevant people for
consideration
1.3 Review, on a regular basis, the work required in your
area of responsibility, identify any shortfall in the
number of colleagues and/or the pool of skills
knowledge, understanding and experience
1.4 Identify and review the options for addressing any
identified shortfalls and deciding on the best option to
follow
1.5 Consult with others to produce or update job
descriptions and person specifications where there is a
clear need to recruit
1.6 Consult with others to discuss and agree stages in the
recruitment and selection process for identified
vacancies, the methods that will be used, the associated
timings and who is going to be involved
1.7 Ensure that any information on vacancies is fair, clear
and accurate before it goes to potential applicants
1.8 Seek and make use of specialist expertise in relation to
recruiting, selecting and keeping colleagues
1.9 Participate in the recruitment and selection process, as
agreed, making sure that the process is fair, consistent
and effective
1.10 Make sure that applicants who are offered positions are
likely to be able to perform effectively and work with
their new colleagues
1.11 Judge whether the recruitment and selection process
has been successful in relation to recent appointments
in your area and identify any areas for improvements
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Learning outcomes
The learner will be able to:
Assessment criteria
The learner can:
2 Understand how to recruit,
select and keep colleagues 2.1 Explain how to talk with colleagues who are leaving
your area of responsibility to identify and discuss their
reasons for leaving
2.2 Describe how to identify ways of addressing staff
turnover problems, implement those which clearly fall
within your authority and communicating others to the
relevant people for consideration
2.3 Examine how to review, on a regular basis, the work
required in your area of responsibility, identify any
shortfall in the number of colleagues and/or the pool of
skills knowledge, understanding and experience
2.4 Describe how to identify and review the options for
addressing any identified shortfalls and decide on the
best options to follow
2.5 Explain how to consult with others to produce or
update job descriptions and person specifications
where there is a clear need to recruit
2.6 Explain how to consult with others to discuss and agree
stages in the recruitment and selection process for
identified vacancies, the methods that will be used, the
associated timings and who is going to be involved
2.7 Explain how to ensure that any information on
vacancies is fair, clear and accurate before it goes to
potential applicants
2.8 Explain how to seek and make use of specialist expertise
in relation to recruiting, selecting and keeping
colleagues
2.9 Explain how to participate in the recruitment and
selection process, as agreed, making sure that the
process is fair, consistent and effective
2.10 Explain how to make sure that applicants who are
offered positions are likely to be able to perform
effectively and work with their new colleagues
2.11 Explain how to make sure that applicants who are
offered positions are likely to be able to perform
effectively and work with their new colleagues
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Learning outcomes
The learner will be able to:
Assessment criteria
The learner can:
3 Be able to plan the workforce 3.1 Evaluate the organisation’s strategic objectives and
associated plans to obtain information needed for
workforce planning purposes and identify any key issues
for further consideration
3.2 Identify the type of skills, knowledge, understanding
and experience required to undertake current and
planned organisational activities
3.3 Review capacity and capability of the current workforce
to meet identified skills, knowledge, understanding and
experience requirements
3.4
Seek and make use of specialist expertise to assist in
workforce planning activities, as necessary
3.5 Specify workforce requirements that are capable of
achieving the organisation’s objectives
3.6 Make sure that the organisation has a diverse workforce
which provides a suitable mix of people to achieve its
objectives
3.7 Develop plans that meet the organisation’s long,
medium, and short-term requirements, making best use
of people from inside and from outside the organisation
3.8 Ensure a mix of full-time, part-time, temporary and
contractual workers appropriate to the needs of the
organisation
3.9 Make sure that resources needed to recruit, keep and
re-deploy people are available
3.10 Make sure that plans incorporate contingency
arrangements to deal with unforeseen circumstances
and maintain business continuity
3.11 Communicate workforce plans to relevant people for
information
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Learning outcomes
The learner will be able to:
Assessment criteria
The learner can:
4 Understand how to
encourage people to learn and
benefit from your experience
4.1 Evaluate the organisation’s strategic objectives and
associated plans to obtain information needed for
workforce plan purposes and identify any key issues for
further consideration
4.2 Describe how to identify the type of skills, knowledge,
understanding and experience required to undertake
current and planned organisational activities
4.3 Examine how to review capacity and capability of the
current workforce to meet identified skills, knowledge,
understanding and experience requirements
4.4 Explain how to seek and make use of specialist expertise
to assist in workforce plan activities, as necessary
4.5 Evaluate how to specify workforce requirements that
are capable of achieving the organisation’s objectives
4.6 Explain how to make sure that the organisation has a
diverse workforce which provides a suitable mix of
people to achieve its objectives
4.7 Propose how to develop plans that meet the
organisation’s long, medium, and short-term
requirements, making best use of people from inside
and from outside the organisation
4.8 Explain how to ensure a mix of full-time, part-time,
temporary and contractual workers appropriate to the
needs of the organisation
4.9 Explain how to make sure that resources needed to
recruit, keep and re-deploy people are available
4.10 Explain how to make sure that plans incorporate
contingency arrangements to deal with unforeseen
circumstances and maintain business continuity
4.11 Explain how to communicate workforce plans to
relevant people for information
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Additional information about this unit
Unit purpose and aim(s) This unit is about managing and evaluating organisational
performance and work force planning. You will be able to
demonstrate knowledge of the working culture and practices
of the industry and how you can work within these practices
to understand people’s needs and motivations. You will have
an active knowledge of the recruitment and retention of
employees. You are required to operate processes for
recruiting, selecting and keeping people to encourage the
development of a diverse workforce. You will also need to
offer development opportunities within the organisation.
Details of relationship between
the unit and the relevant national
occupational standards or other
professional standards of
curricula (if appropriate)
The unit sets out the competence and knowledge
specification for COSSSIO12 in Senior Site Inspection
Availability for use Shared
Assessment Guidance This unit must be assessed in a work environment, in
accordance with the ConstructionSkills’ Consolidated
Assessment Strategy for Construction and the Built
Environment.
Assessors for this unit must have verifiable, current industry
experience and a sufficient depth of relevant occupational
expertise and knowledge and must use a combination of
assessment methods as defined in the Consolidated
Assessment Strategy.
Workplace evidence of skills cannot be simulated.
Sector Subject Area 05.2 Building and Construction
Unit guided learning hours 60
Assessment 10
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Unit Title: Evaluate and progress the resolution of potential disputes in construction
Unit Number: R/618/7113
Learning outcomes
The learner will be able to:
Assessment criteria
The learner can:
1 Be able to evaluate
implications for the resolution
of potential disputes
1.1 Summarise the type and nature of the dispute and its
contractual implication
1.2 Assess the strengths and weaknesses of the case and
make a recommendation about the potential outcomes
1.3 Identify what expertise and support will be needed at
different stages of the dispute
1.4 Assess the implications of proceeding with the case
1.5 Identify potential options for settling the dispute which
are based on relevant information and accurate
assessments
1.6 Recommend a process for settling the dispute which is
likely to be most acceptable to all the people involved
and which meets contractual requirements
1.7 Specify, clearly, the process for settling the dispute
which has been agreed and prepare a written response
1.8 Advise against proceeding where the dispute is neither
valid nor credible, and offer realistic advice on
alternative approaches
2 Understand how to evaluate
implications for the resolution
of potential disputes
2.1 Examine how to assess the strengths and weaknesses of
the case
2.2 Examine how to assess the strengths and weaknesses of
the case and make a recommendation about the
potential outcomes
2.3 Describe how to identify what expertise and support
will be needed at different stages of the dispute
2.4 Describe how to identify potential options for settling
the dispute which are based on relevant information
and accurate assessments
2.5 Evaluate how to recommend a process for settling the
dispute which is likely to be most acceptable to all the
people involved and which meets contractual
requirements
2.6 Evaluate how to specify, clearly, the process for settling
the dispute which has been agreed and prepare a
written response
2.7 Propose how to advise against proceeding where the
dispute is neither valid nor credible, and offer realistic
advice on alternative approaches
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Learning outcomes
The learner will be able to:
Assessment criteria
The learner can:
3 Be able to evaluate
information relevant to a
potential dispute
3.1 Identify and collate information, which is relevant to the
dispute, within the time limits, identify potentially
inaccurate information and clarify it with the people
who produced it
3.2 Obtain information about similar cases, identify key
points and common features and produce an accurate
summary
3.3 Obtain enough additional information to make a valid
evaluation in instances where the initial information is
incomplete
3.4
Evaluate all the information, which is relevant to the
dispute, identify in writing information which will
support the case and summarise and justify it in a
reasoned argument
3.5 Consult with relevant experts, and provide them with a
clear, valid and accurate summary, in cases where
expert interpretation and judgement is required
3.6 Assess the arguments and the advice received from
relevant experts, produce justifiable conclusions and
recommendations for further action and pass them to
the people involved in the dispute
3.7 Disclose information which is relevant to the dispute
only to those who have a right to see it
4 Understand how to evaluate
information relevant to a
potential dispute
4.1 Describe how to identify and collate information, which is
relevant to the dispute, within the time limits, identify
potentially inaccurate information and clarify it with the
people who produced it
4.2 Explain how to obtain information about similar cases,
identify key points and common features and produce an
accurate summary
4.3 Explain how to obtain enough additional information to make
a valid evaluation in instances where the information is
incomplete
4.4 Evaluate all the information, which is relevant to the dispute,
identify in writing information which will support the case and
summarise and justify it in a reasoned argument
4.5 Explain how to consult with relevant experts, and provide
them with a clear, valid and accurate summary, in cases
where expert interpretation and judgement is required
4.6 Examine how to assess the arguments and the advice
received from relevant experts, produce justifiable
conclusions and recommendations for further action and pass
them to the people involved in the dispute
4.7 Explain how to disclose information which is relevant to the
dispute only to those who have a right to see it
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Additional information about this unit
Unit purpose and aim(s) This unit is about assessing and recommending the options
for settling disputes. It is also about identifying, obtaining and
evaluating information relevant to the dispute including
expert opinion and recommending further action.
Details of relationship between
the unit and the relevant national
occupational standards or other
professional standards of
curricula (if appropriate)
The unit sets out the competence and knowledge
specification for COSSSIO11 in Senior Site Inspection
Assessment requirements The following ranges apply:
Learning Outcomes 1 and 2
- Dispute – types:
o construction
o contracts
o variations
o third party claims
- Options and processes for settling the dispute:
o negotiation
o refer to higher levels of authority
Learning Outcomes 3 and 4
- Information which is relevant to the dispute:
o contract documents
o correspondence
o instructions
o contract records
o technical reports;
o other evidential material
- Dispute – type:
o construction
o contracts
o variations
o third party claims
- Experts:
o technical
o non-technical
Taken as a whole, the evidence must show that the Learner
consistently meets all the assessment criteria, across the
ranges for the Element.
Performance Evidence:
There must be workplace evidence against each assessment
criteria. Where the workplace evidence does not cover a
whole range, knowledge evidence must be provided to cover
the remaining items of range for each relevant assessment
criteria.
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Learning Outcome 1
Product Evidence: Simulations are considered to be an
acceptable alternative for producing evidence for the
following item(s) which is/are considered to be
rare/infrequent, but key/critical to demonstrating
competence. The following realistic working environment and
context must be adopted for the simulation: appropriate:
types of contingencies; standards and quality specifications;
relationship with people; type of interaction; communication
methods and media; information and data.
- Assessment(s) of the type and nature of the dispute, the
strengths and weaknesses of the case, the expert support
needed and the implications of proceeding
- Record(s) of the assessments of options for settling
dispute(s)
- Recommendations and specifications for the process of
settling the dispute
Process Evidence: not applicable
Learning Outcome 3
Product Evidence: Simulations are considered to be an
acceptable alternative for producing evidence for the
following item(s) which is/are considered to be
rare/infrequent, but key/critical to demonstrating
competence. The following realistic working environment and
context must be adopted for the simulation: appropriate:
types of contingencies; standards and quality specifications;
relationship with people; type of interaction; communication
methods and media; information and data.
- Summary (ies) of evaluation(s) of the information about the
dispute which include clarifications and comparisons with
similar cases
- Record(s) of recommendation(s) and assessments of the
arguments and the advice received from relevant experts
Process Evidence: not applicable
Availability for use Shared
Assessment Guidance This unit must be assessed in a work environment, in
accordance with the ConstructionSkills’ Consolidated
Assessment Strategy for Construction and the Built
Environment.
Assessors for this unit must have verifiable, current industry
experience and a sufficient depth of relevant occupational
expertise and knowledge and must use a combination of
assessment methods as defined in the Consolidated
Assessment Strategy.
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Workplace evidence of skills cannot be simulated.
Sector Subject Area 05.2 Building and Construction
Unit guided learning hours 40
Assessment 10
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Unit Title: Monitor and solve customer service problems in construction
Unit Number: Y/618/7114
Learning outcomes
The learner will be able to:
Assessment criteria
The learner can:
1 Be able to solve immediate
customer service problems 1.1 Respond positively to customers’ problems according to
organisational guidelines
1.2 Solve customer problems when it is within your own
area of authority
1.3 Work with others to solve customers’ problems
1.4 Keep customers informed of the action being taken
1.5 Check with customers that they are satisfied with the
action taken
1.6 Solve problems within service systems and procedures
that might affect customers before they become aware
of them
1.7 Inform the appropriate authority and colleagues of the
steps taken to solve specific problems
2 Understand how to solve
immediate customer service
problems
2.1 Explain how to respond positively to customers’
problems according to organisational guidelines
2.2 Propose how to solve customer problems when it is
within your own area of authority
2.3 Explain how to work with others to solve customers’
problems
2.4 Explain how to keep customers informed of the action
being taken
2.5 Explain how to check with customers that they are
satisfied with the action taken
2.6 Propose how to solve problems within service systems
and procedures that might affect customers before they
become aware of them
2.7 Explain how to inform the appropriate authority and
colleagues of the steps taken to solve specific problems
3 Be able to identify repeated
customer service problems and
options for solving them
3.1 Identify repeated customer service problems
3.2 Identify the options for dealing with repeated customer
service problems and considering the advantages and
disadvantages of each option
3.3 Work with others to select the best option for solving a
repeated customer service problem, balance customer
expectations with the needs of your organisation
ProQual Level 6 NVQ Diploma in Senior Site Inspection
May 2021
82
Learning outcomes
The learner will be able to:
Assessment criteria
The learner can:
4 Understand how to identify
repeated customer service
problems and options for
solving them
4.1 Describe how to identify repeated customer service
problems
4.2 Describe how to identify the options for deal with
repeated customer service problems and consider the
advantages and disadvantages of each option
4.3 Explain how to work with others to select the best
option for solving a repeated customer service problem,
balance customer expectations with the needs of your
organisation
4.4 Propose how to negotiate with and reassure customers
while their problems are being solved
5 Be able to take action to
avoid the repetition of
customer service problems
5.1 Obtain the approval of somebody with sufficient
authority to change organisational guidelines in order to
reduce the chance of a problem being repeated
5.2 Action your agreed solution
5.3 Keep your customers informed, in a positive and clear
manner, of steps being taken to solve any service
problems
5.4 Monitor the changes which you have made and adjust
them if appropriate
6 Understand how to take
action to avoid the repetition of
customer service problems
6.1 Explain how to obtain the approval of somebody with
sufficient authority to change organisational guidelines
in order to reduce the chance of a problem being
repeated
6.2 Explain how to action your agreed solution
6.3 Explain how to keep your customers informed, in a
positive and clear manner, of steps being taken to solve
any service problems
6.4 Examine how to monitor the changes which you have
made and adjust them if appropriate
ProQual Level 6 NVQ Diploma in Senior Site Inspection
May 2021
83
Additional information about this unit
Unit purpose and aim(s) This is unit is about maintaining customer satisfaction by
solving problems with service systems and procedures
before they become aware of them. It is also about working
with others in identifying appropriate steps to deal with
repeated problems that will satisfy both customer and
organisational needs. It is about negotiating changes to
customer service systems. It is about communicating any
agreed changes to your customer and monitoring the
situation to avoid further problems. Customers may be
clients, contractors or end users according to circumstances.
Details of relationship between
the unit and the relevant national
occupational standards or other
professional standards of
curricula (if appropriate)
The unit sets out the competence and knowledge
specification for COSSSIO10 in Senior Site Inspection
Availability for use Shared
Assessment Guidance This unit must be assessed in a work environment, in
accordance with the ConstructionSkills’ Consolidated
Assessment Strategy for Construction and the Built
Environment.
Assessors for this unit must have verifiable, current industry
experience and a sufficient depth of relevant occupational
expertise and knowledge and must use a combination of
assessment methods as defined in the Consolidated
