ProQual Level 4 Certificate in Democratic Practice Course in Pakistan || Registration Open

ProQual Level 4 Certificate in Democratic Practice Course in Pakistan || Registration Open

Registration Open= +92-3315999937, +92- 3215056755 (WhatsApp Only)

Introduction

The Level 4 Certificate in Democratic Practice qualification provides a nationally recognised

for candidates working in the Democratic Services area, including all Democratic functions

such as meetings support, scrutiny, members support and civic support. The Certificate is

not particularly relevant for learners who do not work in the Democratic Services area, as

evidence needs to be obtained to show how work is undertaken. However, there could be

occasions where special arrangements could be made for learners to be given opportunities

for gaining experience and evidence.

The awarding body for this qualification is ProQual Awarding Body and the regulatory body

is the Office of Qualifications and Examinations Regulation (Ofqual). The specification for

this qualification has been approved by the Welsh Government for use by centres in Wales

and by the Council for the Curriculum Examinations and Assessment (CCEA) for use by

centres in Northern Ireland.

This qualification has been accredited onto the Regulated Qualifications Framework (RQF).

Candidates who achieve the Level 4 Certificate may progress to the Level 6 Diploma in Local

Democracy or other discipline related qualifications.

Qualification Profile

Qualification title ProQual Level 4 Certificate in Democratic Practice

Ofqual qualification number 600/2641/8

Level Level 4

Total qualification time 450 hours

Guided learning hours 215

Assessment

Pass or fail

Internally assessed by centre staff

External quality assurance by ProQual External Verifiers

Qualification start date 01/08/11

Qualification end date

Entry Requirements

There are no formal entry requirements for this qualification.

Centres should carry out an initial assessment of candidate skills and knowledge to identify

any gaps and help plan the assessment.

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Qualification Structure

Candidates must complete EIGHT Mandatory units, plus a minimum of TWO Optional units.

Mandatory Units

Unit Reference

Number Unit Title Unit

Level GLH

J/503/3262 Structure and functions of local government 4 15

R/503/3815 The law and practice of decision making 4 15

Y/503/3816 Members and Officers in local government 4 15

D/503/3817 Role of Council and its governance arrangements 4 15

K/503/3819 Overview and scrutiny in public life 4 15

L/503/3263 Understand your own local working environment 4 15

L/503/3814 Behaving and working professionally in a Democratic

environment 4 30

D/503/3820 Managing and supporting events 3 36

Optional Units

Unit Reference

Number Unit Title Unit

Level GLH

R/503/3796 Managing and effectively supporting meetings 4 40

Y/503/3797 Presenting and advising effectively in a Democratic

environment 4 14

H/503/3799 Undertaking effective overview and scrutiny 4 52

R/503/3801 Researching, analysing and reporting information 3 16

Y/503/3802 Supporting elected member’s casework 3 14

D/503/3803 Supporting member development 3 28

T/503/3807 Managing and publishing information 3 15

J/503/3813 Supporting the Civic role 4 28

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Centre Requirements

Centres must be approved to offer this qualification. If your centre is not approved please

complete and submit form ProQual Additional Qualification Approval Application.

Staff

Staff delivering this qualification must be appropriately qualified and/or occupationally

competent.

Assessors/Internal Quality Assurance

For each competence-based unit centres must be able to provide at least one assessor and

one internal verifier who are suitably qualified for the specific occupational area. Assessors

and internal verifiers for competence-based units or qualifications will normally need to

hold appropriate assessor or verifier qualifications, such as:

  • Award in Assessing Competence in the Work Environment
  • Award in Assessing Vocationally Related Achievement
  • Certificate in Assessing Vocational Achievement
  • Award in the Internal Quality Assurance of Assessment Processes and Practices
  • Certificate in Leading the Internal Quality Assurance of Assessment Processes and

Practices

Support for Candidates and Centres

Materials produced by centres to support candidates should:

  • enable them to track their achievements as they progress through the learning

outcomes and assessment criteria;

  • provide information on where ProQual’s policies and procedures can be viewed;
  • provide a means of enabling Internal and External Quality Assurance staff to

authenticate evidence.

Assessment

Assessment is the process of measuring a candidate’s skill, knowledge and understanding

against the standards set in the qualification.

This qualification must be assessed in line with Justice Sector Assessment Strategy. It is

internally assessed by an appropriately experienced and qualified assessor.

Each candidate is required to produce a portfolio of evidence which demonstrates their

achievement of all of the learning outcomes and assessment criteria for each unit.

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Learning outcomes set out what a candidate is expected to know, understand or be able to

do.

Assessment criteria specify the standard a candidate must meet to show the learning

outcome has been achieved.

Learning outcomes and assessment criteria are included in this document from page 8

onwards.

Evidence can include:

  • observation report by assessor
  • assignments/projects/reports
  • professional discussion
  • witness testimony
  • candidate product
  • worksheets
  • record of oral and written questioning
  • Recognition of Prior Learning

Internal Quality Assurance

An internal verifier confirms that assessment decisions made in centres are made by

competent and qualified assessors, that they are the result of sound and fair assessment

practice and that they are recorded accurately and appropriately.

Adjustments to Assessment

Adjustments to standard assessment arrangements are made on the individual needs of

candidates. ProQual’s Reasonable Adjustments Policy and Special Consideration Policy sets

out the steps to follow when implementing reasonable adjustments and special

considerations and the service that ProQual provides for some of these arrangements.

Centres should contact ProQual for further information or queries about the contents of the

policy.

Results Enquiries and Appeals

All enquiries relating to assessment or other decisions should be dealt with by centres, with

reference to ProQual’s Enquiries and Appeals Procedures.

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Certification

Candidates who achieve the requirements for qualifications will be awarded:

  • A certificate listing all units achieved, and
  • A certificate giving the full qualification title –

ProQual Level 4 Certificate in Democratic Practice

Claiming certificates

Centres may claim certificates for candidates who have been registered with ProQual and

who have successfully achieved the requirements for a qualification. All certificates will be

issued to the centre for successful candidates.

Unit certificates

If a candidate does not achieve all of the units required for a qualification, the centre may

claim a unit certificate for the candidate which will list all of the units achieved.

Replacement certificates

If a replacement certificate is required a request must be made to ProQual in writing.

Replacement certificates are labelled as such and are only provided when the claim has

been authenticated. Refer to the Fee Schedule for details of charges for replacement

certificates.

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Learning Outcomes and Assessment Criteria

Unit J/503/3262: Structure and Functions of Local Government

Candidates must demonstrate the required level of knowledge and understanding in

relation to the structure and functions of local and central government. This includes

identifying links between the tiers, the different types of national governments within the

UK and explaining the functions which are undertaken.

Learning Outcomes – the learner will Assessment Criteria

  1. Understand the structure of local and

central government

1.1 Describe the key functions of central

government

1.2 Evaluate the different forms of national

government in the UK

1.3 Describe the relationship between

national and local government in a

country in the UK

1.4 Explain the importance of local

government in a country in the UK

1.5 Describe the sources of funding for local

government

  1. Understand the functions of local

government

2.1 Identify the different types and tiers of

authorities in local government in each

country in the UK

2.2 Explain the differences and assess the

benefits of the functions carried out by

the different types and tiers of

authorities in local government

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Learning Outcomes – the learner will Assessment Criteria

2.3 Explain situations where local authorities

enter into joint arrangements to

discharge their functions and assess the

benefits of this to the authorities taking

part

Assessment

Candidates are required to undertake appropriate research to enable the completion of an

assignment on the module followed by a professional discussion.

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Unit R/503/3815: The Law and Practice of Decision Making

Candidates must demonstrate the required level of knowledge and understanding in

relation to key pieces of legislation which establish the decision making framework of the

  1. This will include a focus on the development and operation of local government law,

including the impact of case and common law. Candidates will have to explain the impact of

key principles on local government decision making.

Learning Outcomes – the learner will Assessment Criteria

  1. Understand the key pieces of legislation

that establish the decision making

framework in the UK

1.1 Identify the key pieces of legislation

which control local government decision

making

1.2 Analyse the development of local

government law and its impact on

decision making today

  1. Understand the key principles of decision

making law and practice

2.1 Explain the importance and assess the

influence of case and common law on

decision making in local government

2.2 Explain the purpose and evaluate the use

of:

  • well being powers
  • natural justice
  • the Wednesbury principle
  • ultra vires

with regard to decision making in local

government

Assessment

Candidates will be required to undertake appropriate research to enable the completion of

an assignment on the module followed by a professional discussion.

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Unit D/503/3817:

Role of Council and its Governance Arrangements

Candidates must demonstrate the required level of knowledge and understanding in

relation to the operation of Full Council and governance arrangements in different countries

in the UK.

Learning Outcomes – the learner will Assessment Criteria

  1. Understand how the full Council meeting

operates in local government

1.1 Explain the role of the full Council

meeting and the powers it has

1.2 Explain the different types of Council

meetings and the difference between

the civic/ceremonial and business roles

it undertakes

  1. Understand how governance arrangements

operate in different countries in the UK

2.1 Describe the powers, responsibilities and

roles of the Executive in local

government in England and Wales

2.2 Explain the different options for

governance in local government in

Scotland and Northern Ireland and nonExecutive options in England and Wales

  1. Understand the impact of the operation of

governance arrangements in different

countries in the UK

3.1 Evaluate the benefits to the local

authority of operating under executive

and non-executive based governance

arrangements

Assessment

Candidates are required to undertake appropriate research to enable the completion of an

assignment on the module followed by a professional discussion.

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Unit K/503/3819: Overview and Scrutiny in Public Life

Candidates must demonstrate the required level of knowledge and understanding in

relation to legislative requirements of overview and scrutiny in public life, including the

main powers and responsibilities. It will also include an evaluation of the different roles of

scrutiny and the impact on decision making, both internal and external.

Learning Outcomes – the learner will Assessment Criteria

  1. Understand the legislative requirements of

overview and scrutiny in public life

1.1 Explain the main powers and

responsibilities of overview and scrutiny

in law and supporting guidance

  1. Understand the main principles and roles of

overview and scrutiny in public life

2.1 Describe the key principles of overview

and scrutiny

2.2 Analyse the different roles of overview

and scrutiny and assess their

effectiveness in influencing decision

making

2.3 Evaluate the impact and influence of

scrutiny both inside and external to the

organisation

Assessment

Candidates are required to undertaken appropriate research to enable the completion of an

assignment on the module followed by a professional discussion.

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Unit Y/503/3816:

Members and Officers in Local Government

Candidates must demonstrate the required level of knowledge and understanding in

relation to the roles and responsibilities of members and officers in local government. It will

also include analysis of the statutory roles of officers and delegated powers, and the codes

and protocols which govern the behaviour of both officers and members.

Learning Outcomes – the learner will Assessment Criteria

  1. Understand the roles and responsibilities of

members in local government

1.1 Describe the electoral processes by

which individuals become elected

members in local authorities in the

countries in the UK

1.2 Outline the legal powers, limitations and

responsibilities of elected members in

local authorities in the countries in the

UK

1.3 Evaluate the role co-opted members

play in local government in the countries

in the UK

1.4 Analyse the roles and responsibilities of

elected members in relation to their

constituents, the Council and the

external bodies on which they represent

the Council

  1. Understand the roles and responsibilities of

officers in local government

2.1 Identify the different types and explain

the importance of schemes of delegation

for officers

2.2 Describe the key legal powers,

limitations and responsibilities of officers

in local government

2.3 Explain the roles and duties of statutory

and proper officers in local government

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Learning Outcomes – the learner will Assessment Criteria

  1. Understand the relationships between

members and officers in local government

3.1 Explain the importance of political

independence for local government

officers

3.2 Explain the importance of professional

behaviour when officers deal with

members

3.3 Explain the importance of protocols and

codes of conduct in defining

relationships between members and

officers

3.4 Assess the situations where information

should not be shared by officers with

members

Assessment

Candidates are required to undertake appropriate research to enable the completion of an

assignment on the module followed by a professional discussion.

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Unit L/503/3263:

Understand your own local working environment

Candidates must demonstrate knowledge relating to the key features of the local working

environment including functions undertaken, the organisational priorities and key local

partners. This will include a focus on the governance arrangements, including election

arrangements for all tiers of representatives linked to the local area.

Learning Outcomes – the learner will Assessment Criteria

  1. Understand the key features of your local

working environment

1.1 In relation to the local government

administrative area in which your

organisation operates, describe the

following key features :

  • geographical
  • environmental
  • economic
  • social
  • political

1.2 Identify the responsibilities and

functions of the public organisation in

which you work

1.3 Describe the aims, objectives and

priorities of the public sector

organisation in which you work and

assess how these impact upon work

within the area of Democracy Support

1.4 Identify the key bodies with whom the

organisation you work for, has

partnership arrangements with

  1. Understand the governance and

representational arrangements in operation

within your local working environment

2.1 Describe the key features of your

organisation’s decision making process

2.2 Describe the election cycles in operation

and their frequency for elected

representatives in your area

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Learning Outcomes – the learner will Assessment Criteria

2.3 Assess the impact over recent years local

political groups have played in governing

your local working environment

2.4 Identify the members of parliament

(both national and European) for your

area and explain their relationship with

the organisation you work for

Assessment

Candidates are required to undertake appropriate research to enable the completion of an

assignment on the module followed by a professional discussion.

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Unit L/503/3814:

Behaving and Working Professionally in a Democratic

Environment

Candidates will be asked to show evidence of demonstrating a number of ‘democratic’

behaviours including adaptability and innovation, communication, customer focus, political

awareness and working effectively with others. Evidence must be provided to show

professional behaviour within the work environment including adhering to codes and

protocols and maintaining and developing relationships. Skills such as political sensitivity

and adaptability must be demonstrated by the candidate.

Learning Outcomes – the learner will Assessment Criteria

  1. Be able to show adaptability, innovation

and self improvement in a democratic

environment

1.1 Recognise changes in work

circumstances promptly, assess them

and adjust plans accordingly

1.2 Evaluate own and others’ work

experiences and use these to inform

future action

1.3 Demonstrate improvement in your own

performance

  1. Be able to demonstrate customer focus in a

democratic context

2.1 Assess the diverse needs of customers

2.2 Encourage, welcome and assess

feedback from customers and use this

feedback constructively

2.3 Take personal responsibility for resolving

customer problems

  1. Be able to demonstrate effective

organisational skills in a democratic

environment

3.1 Prioritise and plan work to make the

best use of time and resources

3.2 Identify and deal effectively with

requests that are challenging

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Learning Outcomes – the learner will Assessment Criteria

3.3 Demonstrate patience and perseverance

in undertaking tasks

  1. Be able to show political awareness and

demonstrate confidentiality in a democratic

environment

4.1 Demonstrate political neutrality and

sensitivity to stakeholder needs

4.2 Show sensitivity to internal and external

politics that impact on own area of work

4.3 Demonstrate the requirements for

openness and confidentiality

  1. Be able to work effectively with others in a

democratic environment

5.1 Build and evaluate relationships with

people essential to your work

5.2 Demonstrate professionalism, mutual

support and model behaviour, which

shows respect, helpfulness and cooperation

5.3 Demonstrate how different approaches

to working with others can add value to

proposed courses of action

  1. Be able to communicate and follow agreed

codes of conduct, procedures and protocols

6.1 Communicate advice to elected

members, officers and members of the

public on agreed codes of conduct,

protocols and procedures

6.2 Analyse contrasting situations where

codes of conduct, protocols and

procedures have been followed

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Assessment

Learners could gain the required evidence to show competence in the job in various ways

including:

  • being observed undertaking the activity by a workplace mentor, with relevant

questioning after the event;

  • compiling a written statement after the activity to show how they have reflected on

the work undertaken and identified lessons learnt;

  • producing products of work (these could include emails, reports, minutes, projects

or assignments);

  • oral presentation of work activities.

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Unit D/503/3820: Managing and Supporting Events

Candidates must provide evidence demonstrating how venues are selected, resources are

identified and booked, how attendance is encouraged and how the event has been

supported. Events could include civic events, partnership meetings, member training events

or scrutiny visits/events.

Learning Outcomes – the learner will Assessment Criteria

  1. Prepare for events 1.1 Agree the event brief

1.2 Identify and cost suitable events

1.3 Produce a risk assessment for the event

venue

1.4 Prepare and send out suitable invitations

to delegates

1.5 Identify and co-ordinate resources,

event materials and delegate responses

1.6 Finalise venue, event requirements and

agreements

  1. Provide support at the event and undertake

post event evaluation

2.1 Prepare the venue

2.2 Co-ordinate activities and resources

during the event

2.3 Help delegates to feel welcome and

respond to delegates’ needs throughout

the event

2.4 Resolve problems which arise at the

event

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Learning Outcomes – the learner will Assessment Criteria

2.5 Clear and vacate the venue at the

conclusion of the event

2.6 Undertake post-event evaluation

2.7 Assess the organisation of the event,

identifying action points for the future

  1. Understand how to manage and support

events

3.1 Explain why it is important to plan and

manage events according to brief

3.2 Describe the different types of events

that may need to be organised

3.3 Explain how to select appropriate

venues for different types of events

3.4 Describe the types of resources and

information that will be needed for

different types of venues and event

3.5 Describe the different types of special

needs that attendees may have and how

these can be met

3.6 Describe the types of problems that may

occur during events and how these can

be dealt with

3.7 Explain why it is important to evaluate

events

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Assessment

Learners could gain the required evidence to show competence in the job in various ways

including:

  • being observed undertaking the activity by a workplace mentor, with relevant

questioning after the event;

  • compiling a written statement after the activity to show how they have reflected on

the work undertaken and identified lessons learnt;

  • producing products of work (these could include emails, reports, minutes, projects

or assignments);

  • oral presentation of work activities.

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Unit R/503/3796:

Managing and Effectively Supporting Meetings

Candidates must provide evidence of preparing an agenda, supporting the running of the

meeting, advising at the meeting and producing clear and accurate minutes, together with

recording and notifying agreed actions. Meetings could be formal committee meetings,

informal working/task groups or partnership meetings.

Learning Outcomes – the learner will Assessment Criteria

  1. Be able to prepare for decision making

meetings effectively

1.1 Ensure all relevant people:

  • have the opportunity to

contribute to the preparation of

papers and agenda

  • receive the final version papers

and agenda within specified

deadlines

1.2 Ensure final versions of the papers and

agenda:

  • are accurate, complete and

available within specified

deadlines

  • conform to legal and operational

requirements

  • meet the requirements of

exempt and confidential

information and other restricted

data uses

  1. Be able to effectively support and record

decision making meetings

2.1 Ensure the support for the meeting:

  • is consistent with job

responsibilities

  • provides accurate information

and advice

  • enables all those present to

contribute if they wish

  • effectively facilitates decision

making

  • presents a positive image of

yourself and your organisation

2.2 Ensure the minutes of the previous

meeting are agreed and verified

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Learning Outcomes – the learner will Assessment Criteria

2.3 Ensure confidential, exempt and other

items of a sensitive nature are dealt with

correctly

2.4 Ensure the minutes of the meeting:

  • cover all organisational and legal

requirements

  • are clear, accurate and in the

agreed style

  • record the decisions taken
  • record the agreed actions
  1. Be able to evaluate the effective operation

of a meeting and the records of meetings

3.1 Evaluate a meeting you have supported

in relation to how it operated and your

effectiveness in contributing to that

meeting

3.2 Evaluate two different records of the

same type of meeting from a Democratic

Services Officer, in respect of good and

bad practice, concerning the following

factors:

  • format and layout
  • correct use of grammar and

spelling

  • appropriate tense used
  • clarity in understanding by

external reviewer

3.3 Assess the difference between records of

decisions (minutes or decision notices)

for two different types of meetings and

the benefits of different recording styles

  1. Understand how to contribute and prepare

for decision making meetings

4.1 Explain the structure in outline of the

Authority’s formal decision making

process

4.2 Explain the purpose of an agenda and

written reports

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Learning Outcomes – the learner will Assessment Criteria

4.3 Explain the purpose of checking papers

and agendas in advance of the meeting

4.4 Identify the essential information which

should be contained in an agenda and

supporting reports for the meeting

4.5 Identify meetings for which formal

advanced notice should be given and

demonstrate knowledge and

understanding of the timescales to be

adhered to

4.6 Explain the principles of how political

balance rules operate and to which local

government meetings these apply to

  1. Understand how to support and record

decision making meetings

5.1 Describe own role and responsibilities in

regard to supporting meetings

5.2 Identify the people who are allowed to

be present and contribute to certain

discussions and any advance notification

required at different types of local

government meetings

5.3 Understand how to manage public

attendance at meetings including

disturbances, meeting capacity and

access / support requirements

5.4 Explain the procedure for appointing a

chairman for a meeting and

demonstrate knowledge of a range of

circumstances when this may be

necessary

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Learning Outcomes – the learner will Assessment Criteria

5.5 Explain the importance of the need to

agree and verify minutes of previous

meetings, both in draft form and

formally at the next decision making

meeting

5.6 Describe the range of information the

learner may be called upon to provide at

meetings

5.7 Explain the voting procedures for the

types of meetings in which the learner is

involved

5.8 Explain the importance of making sure

the meeting is formally constituted and

what this would actually entail

5.9 Explain the importance of recording

agreed actions and information relevant

to the meeting

Assessment

Learners could gain the required evidence to show competence in the job in various ways

including:

  • being observed undertaking the activity by a workplace mentor, with relevant

questioning after the event;

  • compiling a written statement after the activity to show how they have reflected on

the work undertaken and identified lessons learnt;

  • producing products of work (these could include emails, reports, minutes, projects

or assignments);

  • oral presentation of work activities;
  • explanatory note.

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Unit Y/503/3797:

Presenting and Advising Effectively in a Democratic

Environment

Candidates must provide evidence that they have pro-actively advised elected members

with clarity and accuracy in a public environment. This could include presenting reports at a

committee meeting, delivering a presentation to members, or facilitating a training and

development session. Candidates must also provide evidence of situations where they had

given clear and succinct advice in a reactive manner.

Learning Outcomes – the learner will Assessment Criteria

  1. Present information proactively, in a

democratic environment, to elected

members and other stakeholders

1.1 Present information in a succinct

manner, with clarity and accuracy, in a

setting relevant to job responsibilities

  1. Demonstrate an ability to advise in a

democratic environment, to elected

members and relevant stakeholders

2.1 Advise proactively in a clear and

professional manner, with clarity and

accuracy, in a setting relevant to job

responsibilities

2.2 Advise reactively in a clear and

professional manner, with clarity and

accuracy, in a setting relevant to job

responsibilities

  1. Assess the different styles of informing and

advising elected members and other

relevant stakeholders

3.1 Assess the impact of presenting

information and advising elected

members in different ways, in different

contexts

  1. Understand how to present and advise in a

democratic environment

4.1 Explain the resources and information

which are required to assist in advising

elected members

4.2 Describe and assess the relevant formats

which can be used to present

information and advice to elected

members in an effective way, in a range

of contexts

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Learning Outcomes – the learner will Assessment Criteria

4.3 Described the importance of advance

preparation when providing advice to

elected members

Assessment

Learners could gain the required evidence to show competence in the job in various ways

including:

  • being observed undertaking the activity by a workplace mentor, with relevant

questioning after the event;

  • compiling a written statement after the activity to show how they have reflected on

the work undertaken and identified lessons learnt;

  • producing products of work (these could include emails, reports, minutes, projects

or assignments);

  • oral presentation of work activities.

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Unit H/503/3799:

Undertaking Effective Overview and Scrutiny

Candidates must provide evidence to show assistance in the scoping of a scrutiny activity,

demonstrating an agreed plan with timescales and methodology identified. They would also

need to show assistance in the identification of witnesses and types of research, how these

are evaluated and the production of a final report in an agreed format and ‘signed off’ by

agreed stakeholders.

Learning Outcomes – the learner will Assessment Criteria

  1. Be able to support the scoping and planning

of a scrutiny activity

1.1 Ensure there is agreement with key

stakeholders on the scope of the

scrutiny, identifying the perceived

benefits and expected outcomes

1.2 Ensure there is a workplan agreed by

stakeholders and in accordance with the

organisation’s procedures

1.3 Ensure everyone involved in the work

programme received adequate briefing

from the learner and other relevant

individuals, prior to and during the

scrutiny itself

1.4 Provide researched desktop information

and identify sources of comparable

practice

  1. Be able to support witnesses and

stakeholders during the scrutiny process

2.1 Provide support and advice for witnesses

to ensure that their involvement is

thorough, fair and consistent

2.2 Work with stakeholders to ensure that

witnesses are treated fairly and with

respect

2.3 Help stakeholders identify relevant

outcomes from each meeting

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Learning Outcomes – the learner will Assessment Criteria

2.4 Work with stakeholders to ensure that

meetings make the best use of time and

evidence available

2.5 Help stakeholders interpret the evidence

provided effectively

2.6 Ensure that these meetings are recorded

accurately and to organisational

requirements

  1. Be able to prepare a scrutiny report on

behalf of stakeholders, in an agreed style

and format

3.1 Ensure the draft report is in the required

format and provides clear conclusions

and ensures that recommendations are

directed to the appropriate decision

makers

3.2 Seek agreement from stakeholders on

the draft report and agree timescales for

presenting to decision makers

  1. Evaluate the scrutiny report and own role in

the scrutiny process

4.1 Produce an action plan which sets out

the future evaluation process and

timescales

4.2 Organise, produce and present

evaluation reports back to scrutiny

members on the progress of scrutiny

recommendations which have been

accepted by relevant stakeholders

4.3 Evaluate own input into the scrutiny

process and drafting of the final report,

reflecting on where value has been

added and identifying personal action

points

  1. Understand how to support effective

overview and scrutiny

5.1 Explain the importance of facilitation in

the scrutiny process

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Level 4 Certificate in Democratic Practice

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ProQual, October 2017

Level 4 Certificate in Democratic Practice

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Learning Outcomes – the learner will Assessment Criteria

5.2 Describe the quality and types of

evidence required for effective scrutiny

5.3 Explain how to enable stakeholders to

provide constructive challenge in

scrutiny

5.4 Describe how to construct and evidence

effective scrutiny recommendations

5.5 Explain how to evaluate scrutiny

processes and recommendations

Assessment

Candidates could gain the required knowledge and understanding in various ways including:

  • attending specific courses run by the Association of Democratic Services Officers (ADSO)

either nationally or regionally;

  • attending appropriate externally facilitated courses from learning providers;
  • undertaking in-house workshops using the ADSO Award ‘Question Bank’;
  • on the job experience and peer/manager support.

ProQual, October 2017

Level 4 Certificate in Democratic Practice

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Unit R/503/3801:

Researching, Analysing and Reporting Information

Candidates must show evidence of research undertaken including how this has been

collected (e.g. from similar authorities, by electronic information sources, etc.), analysed

and represented for report in an appropriate format.

Learning Outcomes – the learner will Assessment Criteria

  1. Research and record information from a

specified brief

1.1 Show how the objectives and deadlines

for the information search have been

agreed

1.2 Identify relevant sources of information

1.3 Search for and obtain information to

meet the specified brief and the

deadlines set

1.4 Record the information collected

1.5 Maintain a record of sources used

  1. Analyse and report information 2.1 Organise the information in a way that

will help an analysis to be undertaken

2.2 Analyse, interpret and extract the

information required

2.3 Present information, in the format

agreed as part of the specification brief,

accurately and to the deadline set

2.4 Obtain feedback on the results identified

  1. Understand how to research and analyse

information

3.1 Understand and explain the different

types of information which you may be

required to obtain and analyse

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Level 4 Certificate in Democratic Practice

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Learning Outcomes – the learner will Assessment Criteria

3.2 Know how to access the relevant

information sources and research

methods

3.3 Understand why it is important to

maintain a record of sources you have

used and know how to do so

Assessment

Learners could gain the required evidence to show competence in the job in various ways

including:

  • being observed undertaking the activity by a workplace mentor, with relevant

questioning after the event;

  • compiling a written statement after the activity to show how they have reflected on

the work undertaken and identified lessons learnt;

  • producing products of work (these could include emails, reports, minutes, projects

or assignments);

  • oral presentation of work activities.

ProQual, October 2017

Level 4 Certificate in Democratic Practice

35

Unit Y/503/3802: Supporting Elected Member’s Casework

Candidates must provide evidence demonstrating how casework is identified. Candidates

must demonstrate an ability to resolve constituency issues and to understand the protocols

and procedures to be followed.

Learning Outcomes – the learner will Assessment Criteria

  1. Be able to receive information about

constituent issues from elected members

1.1 Seek agreement with the elected

members on how the issue will be dealt

with and within appropriate timescales

1.2 Establish contacts with other

departments or organisations who can

provide help and support in dealing with

the issue

1.3 Establish what action constituents can

take and when the issue may be able to

be progressed

1.4 Ensure that information is clarified

where ambiguous or where it may be

insufficient to resolve the issue

1.5 Record what has been agreed and report

this to the elected member

  1. Be able to resolve constituency and

casework issues

2.1 Monitor how the issue is being dealt

with and report progress accordingly,

against agreed timescales

2.2 Take appropriate action on any matters

which may not be making adequate

progress

2.3 Collate the information and prepare an

appropriate complete response

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Level 4 Certificate in Democratic Practice

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Learning Outcomes – the learner will Assessment Criteria

2.4 Agree the response with the elected

member

  1. Ensure elected members, colleagues and

members of the public are satisfied with

the service provided

3.1 Seek feedback from the elected

members / colleagues / members of the

public as appropriate, on the service

provided

3.2 Evaluate this feedback and identify

action points for the future

  1. Understand the protocols and procedures

in dealing with elected members’ casework

4.1 Demonstrate an understanding of the

importance of providing ‘customer care’

4.2 Understand any limits placed on the

elected member in connection with their

role

4.3 Demonstrate knowledge of the

organisation’s complaints procedures

and other relevant protocols and codes

of conduct

Assessment

Learners could gain the required evidence to show competence in the job in various ways

including:

  • being observed undertaking the activity by a workplace mentor, with relevant

questioning after the event;

  • compiling a written statement after the activity to show how they have reflected on

the work undertaken and identified lessons learnt;

  • producing products of work (these could include emails, reports, minutes, projects

or assignments);

  • oral presentation of work activities.

ProQual, October 2017

Level 4 Certificate in Democratic Practice

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Unit D/503/3803: Supporting Member Development

Candidates must demonstrate evidence of how assistance has been provided in supporting

the development of elected members. This could include helping to identify individual

development needs, supporting members in training and development events and helping

to produce a development programme.

Learning Outcomes – the learner will Assessment Criteria

  1. Be able to provide elected members

support to identify their development

needs for their relevant roles and

responsibilities

1.1 Provide current information on the

different roles and responsibilities of

elected members

1.2 Provide ways for elected members to

identify their own development needs

(individual or collective) using

appropriate methods

1.3 Show how agreement has been obtained

with members on their development

needs, priorities and preferred learning

styles

  1. Produce an agreed elected member

development programme, with relevant

contributors

2.1 Produce support materials and resources

that are accurate in their content and

presented in a form and timescale that is

acceptable to elected members

2.2 Explain why contributors and resources

have been selected and assess their

appropriateness

2.3 Show that you provide contributors with

accurate information on:

  • member development needs
  • individual member learning

styles

  • available resources
  1. Evaluate the elected member development

programme

3.1 Seek feedback from elected members

throughout provision of the programme

ProQual, October 2017

Level 4 Certificate in Democratic Practice

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ProQual, October 2017

Level 4 Certificate in Democratic Practice

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Learning Outcomes – the learner will Assessment Criteria

3.2 Produce an evaluation report of the

programme, with action points identified

for the future

  1. Understand the support required for the

development of elected members

4.1 Explain why it is important to

understand individual learning styles and

to treat elected members on an

individual basis

4.2 Understand how to deliver and design

development programmes which

encompass the needs of elected

members, on an individual and collective

basis

4.3 Understand how elected members can

put their skills into practice

4.4 Understand why it is important to

evaluate the effectiveness of the

development programme during its

delivery

Assessment

Candidates could gain the required knowledge and understanding in various ways including:

  • attending specific courses run by the Association of Democratic Services Officers (ADSO)

either nationally or regionally;

  • attending appropriate externally facilitated courses from learning providers;
  • undertaking in-house workshops using the ADSO Award ‘Question Bank’;
  • on the job experience and peer/manager support.

ProQual, October 2017

Level 4 Certificate in Democratic Practice

40

Unit T/503/3807: Managing and Publishing Information

Candidates must demonstrate evidence of storing information in the relevant location.

Candidates would also need to show the type of information available to the public, its

correct form for presentation (e.g. website/printed means) and adherence to the

requirements of freedom of information and data protection.

Learning Outcomes – the learner will Assessment Criteria

  1. Be able to store and retrieve information

relating to decision making processes

1.1 Ensure that information required is:

  • stored in the correct location
  • accurate and up to date
  • easily accessible
  • in the agreed format
  • secure from accidental loss and

unauthorised access

1.2 Ensure that agreed procedures are

followed for:

  • maintaining confidentiality
  • archiving material not

immediately required

  1. Be able to make information relating to

decision making processes available to the

public

2.1 Ensure information is made available to

the public which:

  • meets legislative requirements

for accessing and publishing

information

  • is authorised for wider

publication

  • is readily available for the

intended audience, following

agreed principles

  • is available within an agreed

time frame

  • is accurate and up to date
  • is in a clear and agreed format
  • provides opportunities for

follow-up queries and comment

  1. Understand the different types of

information systems and the importance of

managing them effectively

3.1 Explain the importance of different types

of information regularly used in the

decision making process and how it is

stored

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Level 4 Certificate in Democratic Practice

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Learning Outcomes – the learner will Assessment Criteria

3.2 Explain why information used in the

decision making process needs to be

safely and securely stored in a way that

allows efficient access by authorised

users

3.3 Explain the relevant procedures for

maintaining and updating the

information system

3.4 Explain the importance of organisational

policies for the disposal and archiving of

materials and the procedures used

3.5 Explain how to ensure information is

authorised for publication

3.6 Explain the variety of methods that may

be used to make information available to

the public

3.7 Explain how to deal with follow-up

queries as a result of published

information

Assessment

Learners could gain the required evidence to show competence in the job in various ways

including:

  • being observed undertaking the activity by a workplace mentor, with relevant

questioning after the event;

  • compiling a written statement after the activity to show how they have reflected on

the work undertaken and identified lessons learnt;

  • producing products of work (these could include emails, reports, minutes, projects

or assignments);

  • oral presentation of work activities.

ProQual, October 2017

Level 4 Certificate in Democratic Practice

42

Unit J/503/3813: Supporting the Civic Role

Candidates must provide evidence to show how support has been given to the work of the

Head of the Civic Office. Evidence must demonstrate how office diaries have been

organised and prioritised, how arrangements for events have been communicated to the

Head of the Civic Office representatives and other support staff and how major Civic events

are planned for. In undertaking this module, evidence must demonstrate how relevant

protocols have been followed.

Learning Outcomes – the learner will Assessment Criteria

  1. Manage a diary system for the Civic Head 1.1 Make and look up requested diary

entries accurately and clearly

1.2 Prioritise requested changes to diary

entries

1.3 Identify the implications of changes to

any existing entries and solving resulting

problems by negotiating alternative

arrangements

1.4 Communicate agreed changes to those

affected

1.5 Describe why security and confidentiality

issues are important when operating a

diary system

  1. Support and prepare the Civic Head for

attendance at Civic events

2.1 Ensure the Civic Head has the relevant

documentation to enable them to be

able to undertake their role at the Civic

event effectively

2.2 Ensure the event organisers and the

Civic support staff have the relevant

documentation in relation to the

requirements of the Civic Head

  1. Be able to organise and support civic

related events

3.1 Agree the event brief

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Level 4 Certificate in Democratic Practice

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Learning Outcomes – the learner will Assessment Criteria

3.2 Identify and cost suitable venues

3.3 Produce a risk assessment for the event

venue

3.4 Prepare and send out appropriate

invitations to civic delegates

3.5 Identify and co-ordinate resources and

the production of civic event materials

and co-ordinate civic delegate responses

3.6 Confirm venue, event requirements and

agree contracts if required

3.7 Prepare the venue for the Civic occasion

3.8 Co-ordinate activities and resources

during the Civic event

3.9 Help delegates to feel welcome and

respond to their needs throughout the

Civic event

  1. Understand how to advise and inform on all

aspects of Civic protocol

4.1 Describe the Civic Head of an Authority’s

statutory and civic roles

4.2 Demonstrate a knowledge of how the

Civic Head of an Authority is appointed

to their position, in different Authorities

4.3 Demonstrate a knowledge of formal

address for Civic occasions and the

orders of precedence

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Level 4 Certificate in Democratic Practice

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Learning Outcomes – the learner will Assessment Criteria

4.4 Demonstrate a knowledge of the various

civic awards/conferment of honours (e.g.

Freedom of the Borough, Honorary

Alderman etc).

4.5 Explain how town twinning

arrangements operate and how

protocols work in relation to these

4.6 Explain how a Royal visit should be

organised and the protocols to be

adopted in relation to these

Assessment

Candidates could gain the required knowledge and understanding in various ways including:

  • attending specific courses run by the Association of Democratic Services Officers (ADSO)

either nationally or regionally;

  • attending appropriate externally facilitated courses from learning providers;
  • undertaking in-house workshops using the ADSO Award ‘Question Bank’;
  • on the job experience and peer/manager support.

 

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