ProQual Level 3 Diploma in Warehousing and Storage Course in Islamabad || Registration Open
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Introduction
This qualification is aimed at candidates working in warehousing and storage operations
who are likely to have responsibility for supervising the work of others, leading teams and
responsibility for other operations.
It is a nationally-recognised qualification which demonstrates to employers that an
employee has the necessary competence and knowledge to perform warehousing and
storage operations at a supervisory or specialist level
Qualifications and Credit Framework (QCF)
The key features of the QCF are that all qualifications consist of a combination of one or
more units, each of which has a level and a credit value. Achievement of units of QCF credit
can be banked in a national database and may count towards more than one qualification
according to rules of combination.
The level of a qualification is determined by the level of the majority of credit in the units
that make it up.
A credit is equivalent to 10 notional learning hours. A unit may be worth any whole number
of credits. A qualification is called an Award if it includes up to 12 credits, a Certificate if it
includes 13 – 36 credits and a Diploma if it includes 37 credits or more.
The terms Award, Certificate and Diploma refer only to size of qualification, and have no
bearing on the level or contents of the qualification.
Each unit is allocated a number of Guided Learning Hours (GLH) which gives an indication of
the approximate number of hours when a trainer/tutor/teacher/assessor is available to give
specific guidance towards the learning aim being met.
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Qualification Profile
Level 3 Diploma in Warehousing and Storage
Qualification title ProQual Level 3 Diploma in Warehousing and Storage
Ofqual qualification number 601/2379/5
Level Level 3
Credit value 40
Guided learning hours 201-210
Assessment
Pass or fail
Internally assessed and verified by centre staff
External quality assurance by ProQual verifiers
Qualification start date 1/1/14
Qualification end date
Entry Requirements
There are no formal entry requirements for this qualification.
Centres should carry out an initial assessment of candidate skills and knowledge to identify
any gaps and help plan the assessment.
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ProQual Level 3 Diploma in Warehousing (QCF)
Candidates must achieve 40 credits:
16 credits from the Mandatory units in Group A, plus
a minimum of 9 credits from Group A
a minimum of 4 credits from Group B
a minimum of 6 credits from Group C
a minimum of 3 credits from Group D
a minimum of 2 credits from Group E
Mandatory Units – complete all units
Unit Reference
Number Unit Title Unit
Level
Credit
Value
Y/601/7920 Contribute to the provision of customer service in logistics
operations 2 3
T/601/7603 Provide leadership for your team in logistics operations 3 4
Y/601/7934 Supervise the receipt, storage or dispatch of goods 3 6
K/601/4875 Take responsibility for health, safety and security in your team 3 3
Group A Optional Units – a minimum of 9 credits
Unit Reference
Number Unit Title Unit
Level
Credit
Value
J/601/7914 Moving and/or handling goods in logistics operations 2 4
H/601/7922 Use equipment to move goods in logistics operations 2 3
L/601/7932 Process returned goods in logistics operations 2 3
R/601/7933 Sort goods and materials for recycling or disposal in logistics
operations 2 3
D/601/7935 Check stock levels and stock records 2 3
J/601/7928 Maintain the safety and security of hazardous goods and
materials in logistics operations 3 6
Group B Optional Units – a minimum of 4 credits
Unit Reference
Number Unit Title Unit
Level
Credit
Value
R/601/7611 Allocate and check work in your team in logistics operations 3 3
Y/601/7187 Inducting new colleagues into a logistics operation 2 2
M/601/7177 Manage your own professional development in logistics
operations 3 2
F/601/7183 Recruit, select and keep colleagues in logistics operations 3 4
J/601/7184 Build and manage teams in logistics operations 3 4
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Group C Optional Units – a minimum of 6 credit
Unit Reference
Number Unit Title Unit
Level
Credit
Value
K/601/7596 Schedule logistics operations to meet customer requirements 3 4
Y/600/7646 Arrange the transportation of goods using multiple transport
modes 3 3
D/600/7647 Organise the preparation of documentation for the
transportation of goods 3 3
M/601/7602 Ensure compliance with legal, regulatory, ethical and social
requirements in logistics operations 3 3
Group D Optional Units – a minimum of 3 credits
Unit Reference
Number Unit Title Unit
Level
Credit
Value
M/601/7597 Optimise the use of logistics resources 3 3
T/601/7598 Respond to problems in logistics operations 3 3
H/601/7600 Improve performance in logistics operations 3 4
K/601/7601 Minimise the environmental impact of logistics operations 3 3
Group E Optional Units – a minimum of 2 credits
Unit Reference
Number Unit Title Unit
Level
Credit
Value
D/601/7174 Release vehicles for daily tasks 2 2
A/601/7599 Apply technology in logistics operations 3 4
M/601/7180 Monitor vehicle movements 2 2
A/601/7182 Manage the traffic office 3 4
T/600/6584 Principles of food safety supervision in logistics 3 3
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Credit Transfer / Exemptions / Recognition of Prior
Learning
The QCF offers the opportunity for learners to transfer credit between qualifications and
awarding organisations. All awarding organisations in the QCF accept the credit offered by
all other QCF awarding organisations.
The conditions under which credit may be transferred between qualifications are set by the
rules of combination for that qualification. If a unit falls within the rules of combination for
a qualification, then a learner can count credit achieved through that unit toward the
qualification, irrespective of the awarding organisation that entered the credit in the learner
record.
Candidates with certificated achievements outside the QCF can claim exemption from units
in QCF qualifications that are of equal value. Exemptions can be planned by awarding
organisations and included in the rules of combination, or requested individually by
candidates.
Candidates may also request credit for non-certificated skills, knowledge or understanding
that they already possess, to avoid repetition. This is called ‘recognition of prior learning’
and is the process to follow if learners can demonstrate they meet the assessment criteria
of that particular unit.
Centre Requirements
Centres must be approved to offer this qualification. If your centre is not approved please
complete and submit form ProQual Additional Qualification Approval Application.
Staff
Staff delivering this qualification must be appropriately qualified and/or occupationally
competent.
Assessors/Internal Quality Assurance
For each competence-based unit centres must be able to provide at least one assessor and
one internal verifier who are suitably qualified for the specific occupational area. Assessors
and internal verifiers for competence-based units or qualifications will normally need to
hold appropriate QCF assessor or verifier qualifications, such as:
Award in Assessing Competence in the Work Environment (QCF)
Award in Assessing Vocationally Related Achievement (QCF)
Certificate in Assessing Vocational Achievement (QCF)
Award in the Internal Quality Assurance of Assessment Processes and Practices (QCF)
Certificate in Leading the Internal Quality Assurance of Assessment Processes and
Practices (QCF)
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Support for Candidates
Materials produced by centres to support candidates should:
enable them to track their achievements as they progress through the learning
outcomes and assessment criteria;
provide information on where ProQual’s policies and procedures can be viewed;
provide a means of enabling Internal and External Quality Assurance staff to
authenticate evidence
Links to National Standards / NOS mapping
National Occupational Standards (NOS) are owned by a Sector Skills Council or Standard
Setting Body and they describe the skills, knowledge and understanding needed to
undertake a particular task or job at different levels of competence.
The structure and units of this qualification are based on NOS for the construction sector.
Assessment
This qualification is competence-based candidates must demonstrate the level of
competence described in the units. Assessment is the process of measuring a candidate’s
skill, knowledge and understanding against the standards set in the qualification.
The qualification must be assessed in line with the Construction Sector Qualifications
Strategy and must be internally assessed by an appropriately experienced and qualified
assessor.
Each candidate is required to produce a portfolio of evidence which demonstrates their
achievement of all of the learning outcomes and assessment criteria for each unit. The QCF
Qualifications Candidate Guide gives guidance on putting together a portfolio of evidence
and other information about completing their qualification.
Evidence can include: – observation report by assessor
– assignments/projects/reports
– professional discussion
– witness testimony
– candidate product
– worksheets
– record of oral and written questioning
– Recognition of Prior Learning
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Please refer to the QCF Qualifications Candidate Guide or the Assessor Guide to Portfolios
of Evidence for more information.
Learning outcomes set out what a candidate is expected to know, understand or be able to
do.
Assessment criteria specify the standard a candidate must meet to show the learning
outcome has been achieved.
Learning outcomes and assessment criteria can be found from page 11.
Internal Quality Assurance
An internal quality assurance verifier confirms that assessment decisions made in centres
are made by competent and qualified assessors, that they are the result of sound and fair
assessment practice and that they are recorded accurately and appropriately.
Adjustments to Assessment
Adjustments to standard assessment arrangements are made on the individual needs of
candidates. ProQual’s Reasonable Adjustments Policy and Special Consideration Policy sets
out the steps to follow when implementing reasonable adjustments and special
considerations and the service that ProQual provides for some of these arrangements.
Centres should contact ProQual for further information or queries about the contents of the
policy.
Results Enquiries and Appeals
All enquiries relating to assessment or other decisions should be dealt with by centres, with
reference to ProQual’s Enquiries and Appeals Procedures.
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Certification
Candidates who achieve the required credits for qualifications will be awarded:
A certificate listing all units achieved with their related credit value, and
A certificate giving the full qualification title –
ProQual Level 3 Diploma in Warehousing and Storage
Claiming certificates
Centres may claim certificates for candidates who have been registered with ProQual and
who have successfully achieved the required number of credits for a qualification. All
certificates will be issued to the centre for successful candidates.
Unit certificates
If a candidate does not achieve all of the units/credits required for a qualification, the centre
may claim a unit certificate for the candidate which will list all of the units/credits achieved.
Replacement certificates
If a replacement certificate is required a request must be made to ProQual in writing.
Replacement certificates are labelled as such and are only provided when the claim has
been authenticated. Refer to the Fee Schedule for details of charges for replacement
certificates.
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Learning Outcomes and Assessment criteria
Unit Y/601/7920
Contribute to the provision of customer service in logistics
operations
Learning Outcome – The learner
will: Assessment Criterion – The learner can:
1 know how to contribute to
the provision of customer
services in logistics operations
1.1 Explain the relevant organisational policies and
procedures, in relation to the provision of
customer services in logistics operations, that
relate to:
- health, safety and security
- personal protective equipment
- maintaining effective customer relations
- personal appearance and hygiene
- reporting procedures and systems
- recording information
- confidentiality
- complaints
1.2 Describe different types of customers in relation
to own organisation
1.3 Describe the importance of
- promoting the organisation’s image positively
- effective communication
- good customer service
1.4 Identify the services available to customers in
own organisation
1.5 Describe the implications of:
- a negative image on your organisation
- poor communication
- poor customer service
1.6 Describe:
- own role in dealing with customer complaints
and
- the limits of your responsibility
1.7 Identify who to report to when you are unable to
deal with a customer enquiry or request
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Learning Outcome – The learner
will: Assessment Criterion – The learner can:
2 be able to contribute to the
provision of customer
services in logistics operations
2.1 Follow all organisational policies and procedures,
in relation to contributing to customer services in
logistics operations, that relate to:
- health, safety and security
- personal protective equipment
- maintaining effective customer relations
- personal appearance and hygiene
- reporting procedures and systems
- recording information
- confidentiality
- complaints
2.2 Develop positive relationships with customers
2.3 Ensure that own personal appearance and
hygiene meet organisational policies and
standards
2.4 Communicate effectively with customers
2.5 Ensure that all information available is up-to-date
and accurate
2.6 Identify customer needs
2.7 Deal effectively with customer enquiries
2.8 Ensure the customer is promptly informed of any
action that is taken
2.9 Maintain customer confidentiality
2.10 Update customer records accurately
2.11 Record customer enquiries and outcomes
accurately using the organisation’s procedures
and systems
2.12 Deal with customer complaints effectively
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Unit T/601/7603
Provide leadership for your team in logistics operations
Learning Outcome – The learner
will: Assessment Criterion – The learner can:
1 know how to provide
leadership for own team in
logistics operations
1.1 Explain the relevant organisational policies and
procedures, in relation to providing leadership for
own team, that relate to:
- roles, responsibilities, information and
management systems
- setting objectives
- equality and diversity, and inclusion
- monitoring work activities
1.2 Explain different leadership styles
1.3 Explain the principles of effective communication
1.4 Explain methods for motivating, supporting and
encouraging team members to achieve team
objectives
1.5 Explain the importance of creating an environment
of trust and mutual respect
1.6 Explain the importance of understanding difficult
situations, conflicts and disagreements and
techniques for resolving these
1.7 Explain the benefits of encouraging creativity and
innovation within a team
2 be able to provide
leadership in own team in
logistics operations
2.1 Follow all organisational policies and procedures, in
relation to providing leadership in own team in
logistics operations, that relate to:
- roles, responsibilities, information and
management systems
- setting objectives
- equality and diversity, and inclusion
- monitoring work activities
2.2 Communicate effectively
2.3 Communicate the purpose and objectives of the
team to all members
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Learning Outcome – The learner
will: Assessment Criterion – The learner can:
2.4 Plan the achievement of the objectives with team
members
2.5 Set individual work objectives to each member of
the team
2.6 Encourage team members to achieve team
objectives
2.7 Provide support to team members
2.8 Motivate team members
2.9 Encourage creativity and innovation to achieve
team objectives
2.10 Encourage team members to take the lead when
they have the knowledge and expertise to do so
2.11 Ensure that any conflict is dealt with promptly
2.12 Monitor the activities and progress of the team
2.13 Record work according to organisational
procedures
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Unit Y/601/7934
Supervise the receipt, storage or dispatch of goods
Learning Outcome – The learner
will: Assessment Criterion – The learner can:
1 know how to supervise the
receipt, storage or dispatch of
goods in logistics operations
1.1 Explain the relevant organisational policies and
procedures for supervising the receipt, storage or
dispatch of goods in logistics operations, that
relate to:
- health, safety and security
- environmental factors
- special requirements
- stock rotation
- monitoring and testing
1.2 Explain sources of information required to
determine the capacity and limitations of the
storage facility
1.3 Describe the equipment that can be used for the
receipt, storage or dispatch of the goods
1.4 Identify problems that can occur when monitoring
the receipt, storage or dispatch of goods
1.5 Explain appropriate action when dealing with
identified problems
2 be able to supervise the
receipt, storage or dispatch of
goods in logistics operations
2.1 Inspect the type, condition, quantity of the goods
being received, stored or dispatched
2.2 Check the storage conditions and equipment
required to receive, store or dispatch the goods
2.3 Organise the movement or rotation of goods to
assist receiving, storing or dispatching goods
2.4 Demonstrate how to use the organisations
resources effectively
2.5 Communicate effectively with others
2.6 Complete records for supervising the receipt,
storage or dispatch of goods accurately
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Unit K/601/4875
Take responsibility for health, safety and security in your team
Learning Outcome – The learner
will: Assessment Criterion – The learner can:
1 Understand health safety and
security requirements
1.1 Describe organisational policies and procedures
that relate to health, safety and security
1.2 Identify people and items that are vulnerable to
safety and security risks in the workplace
1.3 Explain the approved precautions that can be used
to minimize safety and security risks
1.4 Identify appropriate Personal Protective Equipment
1.5 Explain action that can be taken to prevent harm to
individuals
1.6 Explain action that can be taken in response to
accidents and emergencies
1.7 Identify the approved process for undertaking risk
assessments according to organisational policies
1.8 Explain the required site protection for a particular
job
2 be able to work safely 2.1 Evaluate the safety and own security risks and
those that effect the team
2.2 Report any safety and security risks using
organisational procedures
2.3 Wear the correct Personal Protective Equipment
according to organizational requirements
2.4 Demonstrate to visitors to work areas what the
correct safety and security procedures are
2.5 Demonstrate how to prevent unauthorized access
to hazardous areas
2.6 Demonstrate the organisation of site protection to
own team
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Learning Outcome – The learner
will: Assessment Criterion – The learner can:
2.7 Undertake risk assessments according to the site
and organisational procedures
2.8 Evaluate safety and security Issues that have
occurred in the recent past
2.9 Make recommendations to improve site health,
safety and security
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Unit J/601/7914
Moving and/or handling goods in logistics operations
Learning Outcome – The learner
will: Assessment Criterion – The learner can:
1 know how to move and/or
handle goods in logistics
operations
1.1 Explain the relevant organisational policies and
procedures for moving and/or handling goods in
logistics operations that relate to:
- health safety and security
- environmental factors
- special requirements
- legal requirements
- operating requirements
- personal protective equipment
1.2 Identify any specific hazards in relation to moving
and/or handling the goods
1.3 Describe methods for moving and/or handling the
goods safely
1.4 Explain circumstances when assistance is required to
move and/or handle the goods and how this
assistance is applied
1.5 Identify problems that can occur when moving
and/or handling the goods
1.6 Explain appropriate action when dealing with
identified problems
2 be able to move and/or
handle the goods in logistics
operations
2.1 Identify the goods to be moved and/or handled
2.2 Use suitable handling methods to move the goods
safely and correctly
2.3 Position and set down the goods in the required
location
2.4 Place the goods so that they can be easily identified
and accessed
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Unit H/601/7922
Use equipment to move goods in logistics operations
Learning Outcome – The learner
will: Assessment Criterion – The learner can:
1 know how to use equipment
to move goods in logistics
operations
1.1 Explain the relevant organisational policies and
procedures for using equipment in a logistics
operation that relate to:
- health, safety and security requirements
- environmental factors
- special requirements
- personal protective equipment
- operating requirements
- hazards
- loss or damage to goods
1.2 Describe the characteristics of the different types
of goods to be moved
1.3 Describe different types of equipment that can be
used for moving and transferring goods
1.4 Describe methods for lifting, moving and setting
down different types of goods
1.5 Explain how the equipment is used
1.6 Explain the importance of positioning goods in a
suitable way for future use
1.7 Identify problems that can occur when using the
equipment
1.8 Explain appropriate action when dealing with
identified problems
2 be able to use equipment to
move goods in logistics
operations
2.1 Check the goods are suitable for lifting
2.2 Identify the correct equipment for lifting the
goods
2.3 Check that the area of work is safe and secure for
the movement and transfer of the goods
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Learning Outcome – The learner
will: Assessment Criterion – The learner can:
2.4 Undertake the pre-checks required for the
equipment
2.5 Confirm the location for the goods to be
positioned and set down
2.6 Undertake the operation in a safe and controlled
manner with due regard to the surrounding
environment
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Unit L/601/7932
Process returned goods in logistics operations
Learning Outcome – The
learner will: Assessment Criterion – The learner can:
1 know how to process
returned goods in logistics
operations
1.1 Explain the relevant organisational policies and
procedures for processing returned goods in logistics
operations, that relate to:
- health, safety and security
- personal protective equipment
- environmental factors
- special requirements
- customer rights
- stock recording systems
- scheduling
- waste management
1.2 Describe the main reasons for goods being returned
1.3 Explain the process for goods being returned
1.4 Identify problems that can occur when processing
returned goods
1.5 Explain appropriate action when dealing with
identified problems
2 be able process returned
goods in logistics
operations
2.1 Obtain all relevant information on the goods being
returned
2.2 Return the goods to the appropriate locations
2.3 Update stock control records accurately
2.4 Label any goods that are to be returned to the supplier
or manufacturer
2.5 Dispose of any waste correctly and promptly in
accordance with work instructions, requirements,
organisational procedures and practices
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Unit R/601/7933
Sort goods and materials for recycling or disposal in logistics
operations
Learning Outcome – The learner
will: Assessment Criterion – The learner can:
1 know how to sort goods and
materials for recycling or
disposal in logistics
operations
1.1 Explain the relevant organisational policies and
procedures for sorting goods and materials for
recycling and disposal in logistics operations, that
relate to:
- health, safety and security
- personal protective equipment
- environmental factors
- special requirements
- waste management
- roles and responsibilities of colleagues
1.2 Explain the types of goods and materials that are
suitable for recycling and those that are not
1.3 Identify problems that can occur when sorting
goods for recycling or disposal
1.4 Explain appropriate action when dealing with
identified problems
2 be able to sort the goods and
materials for recycling or
disposal in logistics
operations
2.1 Undertake initial checks to determine the
suitability of the goods and materials for recycling
or disposal
2.2 Sort the goods and materials correctly
2.3 Remove any parts of the goods and materials that
are not suitable for recycling and dispose of them
correctly
2.4 Handle the goods and materials using the correct
handling methods and equipment
2.5 Position the goods or materials suitable for
recycling or disposal into the correct locations
2.6 Prepare the goods or materials for further
processing according to the organisation’s
specifications for recycling or disposal
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Unit D/601/7935
Check stock levels and stock records
Learning Outcome – The learner
will: Assessment Criterion – The learner can:
1 know how to check stock
levels and stock records in
logistics operations
1.1 Explain the relevant organisational policies and
procedures for checking stock levels and stock
records in logistics operations, that relate to:
- health, safety and security
- environmental factors
- special requirements
- stock control systems
- reporting and recording systems
1.2 Explain the purpose of a stock check
1.3 Explain the roles and responsibilities of colleagues
involved with checking stock levels and stock
records
1.4 Describe the format, structure and content of stock
check reporting required by the organisation
1.5 Explain how to identify discrepancies in stock
figures and records
1.6 Identify problems that can occur when checking
stock levels and stock records
1.7 Explain appropriate action when dealing with
identified problems
2 be able to check stock levels
and stock records in logistics
operations
2.1 Carry out the checking of the stock levels according
to organisational procedures
2.2 Record the results of the stock check accurately
2.3 Check the findings against the records to identify
any discrepancies
2.4 Check for any discrepancies
2.5 Disseminate the information to relevant people
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Unit J/601/7928
Maintain the safety and security of hazardous goods and materials
in logistics operations
Learning Outcome – The learner
will: Assessment Criterion – The learner can:
1 know how to maintain the
safety and security of
hazardous goods and materials
in logistics operations
1.1 Explain the relevant organisational policies and
procedures for maintaining the safety and
security of hazardous goods and materials in
logistics operations, that relate to:
- health, safety and security
- personal protective equipment
- environmental factors
- special requirements
- storage conditions
- monitoring systems
1.2 Explain the appropriate action to take in an
emergency
1.3 Explain the meaning of different hazardous
markings and areas
1.4 Describe storage and distribution requirements
for the hazardous goods and materials including
any precautions that must be taken
1.5 Explain the use of equipment that can be used
when maintaining the safety and security of
hazardous goods and materials
1.6 Identify problems that can occur when
maintaining the safety and security of hazardous
goods and materials
1.7 Explain appropriate action when dealing with
identified problems
2 be able to maintain the safety
and security of hazardous
goods and materials in logistics
operations
2.1 Obtain all relevant information on the hazardous
goods and materials
2.2 Demonstrate that the correct precautions have
been undertaken in accordance with health and
safety and organisational policies and procedures
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Learning Outcome – The learner
will: Assessment Criterion – The learner can:
2.3 Monitor the condition of the hazardous goods
and materials in accordance with manufacturer’s
instructions and organisational policies and
procedures
2.4 Manoeuvre the hazardous goods and materials
safely with the appropriate equipment according
to agreed procedures
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Unit R/601/7611
Allocate and check work in your team in logistics operations
Learning Outcome – The
learner will: Assessment Criterion – The learner can:
1 know how to allocate and
check work in own team in
logistics operations
1.1 Explain the relevant organisational policies and
procedures, in relation to allocating and checking
work in own team in logistics operations, that relate
to:
- health, safety and security
- roles, responsibilities, information and
management systems
- use of sustainable resources
- equality and diversity, and inclusion
- monitoring work activities
1.2 Explain the principles of effective communication
1.3 Explain methods for motivating, supporting and
encouraging team members to complete allocated
work
1.4 Explain methods for improving the performance of
the team and recognizing achievement
2 be able to allocate and
check work in own team in
logistics operations
2.1 Follow all organisational policies and procedures, in
relation to allocating and checking work in own
team in logistics operations, that relate to:
- health, safety and security
- roles, responsibilities, information and
management systems
- use of sustainable resources
- equality and diversity, and inclusion
- monitoring work activities
2.2 Confirm the work required of the tam with own line
manager
2.3 Plan the work of the team, identifying priorities and
critical activities and available resources
2.4 Allocate the work to team members fairly
2.5 Brief team members on the standard of work
required
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Learning Outcome – The
learner will: Assessment Criterion – The learner can:
2.6 Encourage team members to make suggestions and
seek clarification in relation to work allocated
2.7 Motivate team members
2.8 Check the progress and quality of work activities
2.9 Provide feedback to team members on work
performance
2.10 Ensure that any conflict is dealt with promptly
2.11 Record work according to organisational procedures
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Unit Y/601/7187
Inducting new colleagues into a logistics operation
Learning Outcome – The
learner will: Assessment Criterion – The learner can:
1 Know how to induct new
colleagues into a logistics
operation
1.1 Explain the relevant organisational policies and
procedures, in relation to inducting new colleagues
into a logistics operation that relate to:
- the organisation
- health, safety and security
- personal protective equipment
- legal requirements
- equality and diversity, and inclusion
- data protection
- staff handbook
1.2 Explain the importance of completing an induction
1.3 Identify problems that can occur when inducting new
colleagues into a logistics operation
1.4 Explain the appropriate action to take, in order to deal
with identified problems
2 Be able to induct
colleagues into logistics
operations
2.1 Follow all organisational policies and procedures, in
relation to inducting new colleagues into a logistics
operation, that relate to:
- the organisation
- health, safety and security
- personal protective equipment
- legal requirements
- equality and diversity, and inclusion
- data protection
- staff handbook
2.2 Communicate effectively
2.3 Ensure colleagues are familiar with:
- the organisational chart
- the premises
- own workplace
- personal protective equipment
- emergency evacuation procedures
ProQual, August 2016
Level 3 Diploma in Warehousing and Storage
29
Learning Outcome – The
learner will: Assessment Criterion – The learner can:
- health safety and security
2.4 Introduce new colleagues to co-workers
2.5 Ensure colleagues are aware of own responsibilities
within the staff handbook
2.6 Complete documentation according to organisational
procedures
ProQual, August 2016
Level 3 Diploma in Warehousing and Storage
30
Unit M/601/7177
Manage your own professional development in logistics operations
Learning Outcome – The learner
will: Assessment Criterion – The learner can:
1 Know how to manage own
professional development
in logistics operations
1.1 Explain the relevant organisational policies and
procedures, in relation to managing own resources
and professional development, that relate to:
- health, safety and security
- legal requirements
- operating requirements
1.2 Explain how to develop own professional
development plan
1.3 Explain own learning style
1.4 Explain the current and future requirements of own
work role
1.5 Explain own values, career and personal goals in
relation to work role
1.6 Explain sources of feedback used to evaluate
performance
1.7 Explain how to update work objectives and
development plans in the light of performance,
feedback received, any development activities
undertaken and any wider changes
1.8 Explain how to monitor the quality of own work and
progress against development plans
2 Be able to manage own
professional development
in logistics operations
2.1 Follow organisational policies and procedures, in
relation to managing own professional development,
that relate to:
- health, safety and security
- legal requirements
- operating requirements
2.2 Agree personal work objectives with appropriate
people
ProQual, August 2016
Level 3 Diploma in Warehousing and Storage
31
Learning Outcome – The learner
will: Assessment Criterion – The learner can:
2.3 Agree how progress will be measured with
appropriate people
2.4 Produce own development plan to take account of
the following:
- personal learning styles
- gaps between current and future requirements of
work role and current knowledge, understanding
and skills
2.5 Review activities undertaken in development plan in
relation to performance
2.6 Review feedback received and update own
development plan in light of feedback and
performance
ProQual, August 2016
Level 3 Diploma in Warehousing and Storage
32
Unit F/601/7183
Recruit, select and keep colleagues in logistics operations
Learning Outcome – The
learner will: Assessment Criterion – The learner can:
1 Know how to recruit,
select and keep
colleagues in logistics
operations
1.1 Explain the relevant organisational policies and
procedures, in relation to recruiting, selecting and
keeping colleagues in logistics operations, that relate to:
- health, safety and security
- legal requirements
- equality and diversity, and inclusion
- accessing specialist expertise
1.2 Explain the following in relation to staff turnover:
- the importance of undertaking exit interviews
sensitively
- types of reasons colleagues may give for leaving
- how to measure staff turnover
- causes and effects of high and low staff turnover
- measures that can be taken to address staff turnover
issues
1.3 Explain how to undertake a skills analysis exercise to:
- review the workload to identify shortfalls in the number
of colleagues and/or skills, knowledge, understanding
and experience
- identify actual skill and avoid stereotyping
- different options for identified shortfalls their
advantages and disadvantages
1.4 Explain the purpose of job descriptions and person
specifications, and:
- what they should contain
- the importance of consulting with others when
producing or updating them
1.5 Explain the different stages in the recruiting and selecting
process, and:
- the importance of consulting others on the stages
- methods used their advantages and disadvantages
- associated timings
- the role of others during each stage
ProQual, August 2016
Level 3 Diploma in Warehousing and Storage
33
Learning Outcome – The
learner will: Assessment Criterion – The learner can:
1.6 Explain the importance of giving fair, clear and accurate
information on vacancies to potential applicants
1.7 Explain how to judge whether applicants meet the stated
requirements
1.8 Explain how to take account of equality, diversity and
inclusion issues, including legislation and any relevant
codes of practice and how cultural differences in
language, body language, tone of voice and dress can
differ from expectations
1.9 Explain how to review the effectiveness of recruitment
and selection in logistics operations
1.10 Identify problems that can occur when recruiting,
selecting and keeping colleagues in logistics operations
1.11 Explain the appropriate action take, to in order to deal
with identified problems
2 Be able to recruit,
select and keep
colleagues in logistics
operations
2.1 Follow all organisational policies and procedures, in
relation to ensuring recruiting, selecting and keeping
colleagues in logistics operations, that relate to:
- health, safety and security
- legal requirements
- equality and diversity, and inclusion
- accessing specialist expertise
2.2 Communicate effectively with others
2.3 Undertake exit interviews with colleagues who are
leaving
2.4 Review the work undertaken to identify any shortfall in
the number of colleagues and/or the pool of skills,
knowledge, understanding and experience
2.5 Review options for dealing with shortfalls in staffing
2.6 Consult with others to produce or update job
descriptions and person specifications
2.7 Demonstrate how to identify a vacancy
ProQual, August 2016
Level 3 Diploma in Warehousing and Storage
34
Learning Outcome – The
learner will: Assessment Criterion – The learner can:
2.8 Consult with others to agree the stages in the
recruitment and selection process including:
- methods to be used
- associated timings
- and those to be involved
2.9 Ensure that:
- all information on vacancies is fair, clear and accurate
before it goes to potential applicants
- the skills required by the applicant to succeed in the
recruitment process are no more than are required to
perform the job
2.10 Participate in the recruitment and selection process to
ensure that:
- the process is fair, consistent and effective
- applicants offered positions are likely to work
effectively with colleagues
2.11 Review the recruitment and selection process to identify
improvements
ProQual, August 2016
Level 3 Diploma in Warehousing and Storage
35
Unit J/601/7184
Build and manage teams in logistics operations
Learning Outcome – The
learner will: Assessment Criterion – The learner can:
1 Know how build and
manage teams in
logistics operations
1.1 Explain the relevant organisational policies and
procedures, in relation to building and managing teams
in logistics operations, that relate to:
- health, safety and security
- legal requirements
- equality and diversity, and inclusion
- operating requirements
1.2 Explain the:
- principles of effective communication and how to
apply them
- maximize communication methods when managing
remote teams
- the stages of team development
1.3 When building a team explain the importance of:
- identifying a clear team purpose
- identifying diversity of expertise, knowledge, skills and
attitudes to achieve the team purpose
- selecting team members with the required expertise,
knowledge and skills
- developing complementary roles
- agreeing with team members the behaviours that can
help achieve the team purpose and those that may
hinder
- ensuring team members understand their unique
contribution to achieving the team purpose
- ensuring team members understand how each role
complements and supports other roles
- building mutual trust and respect
- open communication
1.4 Explain how to provide constructive feedback to team
members in order to enhance the performance of the
tam as a whole
1.5 Identify problems that can occur when building and
managing teams
ProQual, August 2016
Level 3 Diploma in Warehousing and Storage
36
Learning Outcome – The
learner will: Assessment Criterion – The learner can:
1.6 Explain the appropriate action to take, in order to deal
with identified problems
2 Be able to build and
manage teams
2.1 Follow all organisational policies and procedures, in
relation to planning the route and timings for the
collection and delivery of loads, that relate to
- health, safety and security
- legal requirements
- equality and diversity, and inclusion
2.2 Communicate with others effectively
2.3 Identify the diversity and expertise, knowledge, skills
and attitudes required to achieve the team’s objectives
2.4 Select team members that have the expertise,
knowledge, skills and attitudes to achieve the team
purpose
2.5 Build the team by:
- agreeing with team member’s behaviours that are can
help the team achieve
- agreeing roles and responsibilities with team
members to ensure each complements and supports
other roles
- providing opportunities to build mutual trust and
respect
2.6 Encourage the team to seize opportunities presented by
changes to the team composition
2.7 Provide opportunities for open communication and
feedback to improve performance of team
2.8 Review the performance of the team in relation to its
purpose
ProQual, August 2016
Level 3 Diploma in Warehousing and Storage
37
Unit K/601/7596
Schedule logistics operations to meet customer’s requirements
Learning Outcome – The learner
will: Assessment Criterion – The learner can:
1 Know how to schedule
logistics operations to meet
customer requirements.
1.1 Explain the relevant organisational policies and
procedures, in relation to scheduling logistics
operations to meet customer requirements, that
relate to:
health, safety and security
compliance
roles, responsibilities, information and
management systems.
1.2 Describe the different sources and types of
information required for scheduling logistics
operations to meet customer requirements.
1.3 Explain the importance of good communication
methods.
1.4 Explain the methods and tools used for scheduling
logistics operations to meet customer requirements.
1.5 Explain the factors that need to be taken into
account when scheduling logistics operations to
meet customer requirements.
1.6 Describe the activities that need to be taken into
account when scheduling logistics operations to
meet customer requirements.
1.7 Identify problems that can occur when scheduling
logistics operations to meet customer requirements.
1.8 Explain appropriate action when dealing with
identified problems.
2 Be able to schedule logistics
operations to meet
customer requirements.
2.1 Follow all organisational policies and procedures, in
relation to scheduling logistics operations to meet
customer requirements, that relate to:
health, safety and security
compliance
roles, responsibilities, information and
management systems.
ProQual, August 2016
Level 3 Diploma in Warehousing and Storage
38
Learning Outcome – The learner
will: Assessment Criterion – The learner can:
2.2 Comply with logistics operations that are required to
meet customer’s requirements.
2.3 Agree with customers the timings and deadlines for
the provision for the logistics operations.
2.4 Apply scheduling methods and tools according to
organisational procedures.
2.5 Apply logistics resources and sequence of tasks
required to provide the logistics operations.
2.6 Review all relevant factors and risks that could
affect the schedule.
2.7 Plan the logistics operations to ensure that the
supply chain continues to function effectively.
2.8 Monitor the provision of logistics operations against
the schedule.
2.9 Record work according to operational procedures.
ProQual, August 2016
Level 3 Diploma in Warehousing and Storage
39
Unit Y/600/7646
Arrange the transportation of goods using multiple transport
modes
Learning Outcome – The learner will: Assessment Criterion – The learner can:
1 Be able to identify the criteria for
arranging transportation of goods using
multiple modes of transport.
1.1 Identify all relevant details on the goods
to be transported to include:
- Health, safety and security
- Environmental factors
- Special requirements
1.2 Identify criteria for selecting service
providers to include:
- Systems for selecting service providers
- Systems for placing orders
- Advantages and disadvantages of
different modes of transport
- Major routes, hubs and destinations
- Rates and terms of conditions
- Legislation and regulations in relation
to the goods
1.3 Identify organisational procedures to
complete required selection
2 Be able to arrange the transporting of
goods using multiple modes of
transport.
2.1 Confirm with appropriate people the
criteria required
2.2 Confirm with appropriate people
relevant details of the goods
2.3 Explain the advantages and
disadvantages of each mode of transport
2.4 Assess each mode of transport for the
goods
2.5 Determine the most appropriate
combination of modes of transport
2.6 Place and confirm the order according to
organisational procedures
ProQual, August 2016
Level 3 Diploma in Warehousing and Storage
40
Learning Outcome – The learner will: Assessment Criterion – The learner can:
2.7 Complete all documentation accurately
in accordance with organisational
procedures and legislation
2.8 Ensure that all documentation is filed
and stored according to organisational
procedures and legislation
2.9 Pass on documentation to appropriate
people at the right time according to
organisational procedures and legislation
3 Identify any problems that can occur
when arranging the transportation of
goods using multiple modes of
transport.
3.1 Identify problems that can occur
arranging the transportation of goods
using multiple modes of transport
3.2 Show how to take appropriate action to
deal with the problems
ProQual, August 2016
Level 3 Diploma in Warehousing and Storage
41
Unit D/600/7647
Organise the preparation of documentation for the transportation of
goods
Learning Outcome – The learner will: Assessment Criterion – The learner can:
1 Be able to identify the required
documentation for the goods.
1.1 Identify all relevant details on the goods
to be transported to include:
- Health, safety and security
- Environmental factors
- Special requirements
1.2 Identify the route and destination for the
goods
1.3 Identify any international borders and
restrictions that impact on the goods
1.4 Identify all organisations that require the
documentation
1.5 Identify all documentation required
1.6 Identify resources required to prepare
the documentation
1.7 Identify organisational procedures to
complete required documentation
2 Be able to organise the preparation of
the documentation.
2.1 Confirm with appropriate people
relevant details of the goods
2.2 Confirm with appropriate people the
transportation instructions to include:
- Route an destination
- International borders and any
restrictions that apply
- The correct documentation to be
completed
- The organisations that require the
documentation
2.3 Allocate resources to prepare the
documentation
ProQual, August 2016
Level 3 Diploma in Warehousing and Storage
42
Learning Outcome – The learner will: Assessment Criterion – The learner can:
2.4 Schedule the preparation of the
documentation to meet critical dates
and times for delivery
2.5 Ensure all documentation is completed
accurately in accordance with
organisational procedures and legislation
2.6 Ensure that all documentation is filed
and stored according to organisational
procedures and legislation
2.7 Pass on documentation to appropriate
people at the right time according to
organisational procedures and legislation
3 Identify any problems that can occur
when organising the preparation of
documentation for transporting goods.
3.1 Identify problems that can occur when
organising the preparation of
documentation for transporting goods
3.2 Show how to take appropriate action to
deal with the problems
ProQual, August 2016
Level 3 Diploma in Warehousing and Storage
43
Unit M/601/7602
Ensure compliance with legal, regulatory, ethical and social
requirements in logistics operations
Learning Outcome – The learner
will: Assessment Criterion – The learner can:
1 know how to ensure compliance
with legal, regulatory, ethical
and social requirements in
logistics operations
1.1 Explain the relevant organisational policies and
procedures, in relation compliance with legal,
regulatory, ethical and social requirements in
logistics operation that relate to:
- monitoring developments in legislation and
regulation
- governance
- non-compliance
- maintaining policies and procedures
- risk management
- ethics and values
- confidentially
1.2 Describe the different sources and types of
information that are used for current
organisational and operational procedures
1.3 Describe the organisations approach to current
and emerging social attitudes to management
and leadership practice
1.4 Describe regulatory, ethical and operational
requirements, both national and international
that affect own logistics operation
1.5 Describe ways in which other organisations in
the logistics sector deal with current and
emerging social concerns and expectations
1.6 Explain the importance of implementing the
policies and procedures
2 be able to ensure compliance
with legal, regulatory, ethical
and social requirements
2.1 Follow all organisational policies and
procedures, in relation to compliance with
legal, regulatory, ethical and social
requirements in logistics operations, that
relate to:
- monitoring developments in legislation and
regulation
ProQual, August 2016
Level 3 Diploma in Warehousing and Storage
44
Learning Outcome – The learner
will: Assessment Criterion – The learner can:
- governance
- non-compliance
- maintaining policies and procedures
- risk management
- ethics and values
- confidentiality
:
2.2 Obtain information from suitable sources on
the current organisational and operational
policies and procedures
2.3 Communicate effectively
2.4 Ensure the organisations policies and
procedures are implemented
2.5 Monitor the organisations policies and
procedures
2.6 Assess the organisations policies and
procedures
2.7 Review the organisations policies and
procedures
2.8 Assess the impact of failure to comply with the
organisations and policies and procedures
2.9 Recommend changes to organisations policies
and procedures
2.10 Report on the organisations policies and
procedures
2.11 Provide feedback on the implementation of the
organisations policies and procedures
2.12 Provide information to those that require it
promptly
2.13 Encourage the sharing of information within
the constraints of confidentiality
ProQual, August 2016
Level 3 Diploma in Warehousing and Storage
45
Learning Outcome – The learner
will: Assessment Criterion – The learner can:
2.14 Record work according to organisational
procedures
ProQual, August 2016
Level 3 Diploma in Warehousing and Storage
46
Unit M/601/7597
Optimise the use of logistics resources
Learning Outcome – The
learner will: Assessment Criterion – The learner can:
1 know how to optimize
the use of logistics
resources
1.1 Explain the relevant organisational policies and
procedures, in relation to optimizing the use of logistics
resources, that relate to:
- health, safety and security
- compliance
- roles, responsibilities, information and management
systems
- legislation and regulations
1.2 Describe the different sources and types of information
required for optimizing the use of logistics resources
1.3 Explain the importance of good communication
methods
1.4 Explain the types of resource used in specific logistics
operations
1.5 Explain the methods used for optimizing the use of
logistics resources
1.6 Explain the factors that need to be taken into account
when optimizing the use of logistics resources
1.7 Explain methods for improving or developing used
logistics resources
1.8 Identify problems that can occur when optimising the
use of logistics resources
1.9 Explain appropriate action when dealing with identified
problems
2 be able to optimize the
use of logistics resources
2.1 Follow all organisational policies and procedures, in
relation to optimizing the use of logistics resources, that
relate to:
- health, safety and security
- compliance
- roles, responsibilities, information and management
systems
ProQual, August 2016
Level 3 Diploma in Warehousing and Storage
47
Learning Outcome – The
learner will: Assessment Criterion – The learner can:
- legislation and regulations
2.2 Identify the availability and demand for logistics
resources in the organisation
2.3 Determine the level and type of resources used for the
logistics operation
2.4 Use logistics resources effectively and efficiently
2.5 Plan the use of logistics resources to achieve a balance
between usage and performance
2.6 Monitor the use of logistics resources to identity any
positive or negative effects on the environment
ProQual, August 2016
Level 3 Diploma in Warehousing and Storage
48
Unit T/601/7598
Respond to problems in logistics operations
Learning Outcome – The
learner will: Assessment Criterion – The learner can:
1 know how to respond to
problems in logistics
operations
1.1 Explain the relevant organisational policies and
procedures, in relation to responding to problems in
logistics operations, that relate to:
- health, safety and security
- compliance
- roles, responsibilities information and management
systems
1.2 Explain the importance of good communication
methods
1.3 Describe the different types of information required
for responding to problems in logistics operations
1.4 Explain factors that could lead to problems in logistics
operations
1.5 Explain contingency planning methods
1.6 Explain risk assessment methods used
2 be able respond to
problems in logistics
operations
2.1 Follow all organisational policies and procedures, in
relation to responding to problems in logistics
operations that relate to:
- health, safety and security
- compliance
- roles, responsibilities, information and management
systems
2.2 Develop procedures for identifying problems
2.3 Respond to problems within logistics operations
2.4 Review problems that have occurred previously and
the factors that led to them
2.5 Assess the impact of previous problems on the
logistics operation
ProQual, August 2016
Level 3 Diploma in Warehousing and Storage
49
Learning Outcome – The
learner will: Assessment Criterion – The learner can:
2.6 Plan the activities and resources that are required to
respond to a particular problem
2.7 Implement the plan in response to a particular
problem
2.8 Obtain feedback on the plan
2.9 Develop contingency plans
2.10 Implement contingency plans
2.11 Obtain feedback from others on the use of
contingency plans
2.12 Review the effectiveness of the plans
2.13 Record work according to organisational procedures
ProQual, August 2016
Level 3 Diploma in Warehousing and Storage
50
Unit H/601/7600
Improve performance in logistics operations
Learning Outcome – The
learner will: Assessment Criterion – The learner can:
1 know how to improve
performance in logistics
operations
1.1 Explain the relevant organisational policies and
procedures, in relation to improving performance in
logistics operations, that relate to:
- health, safety and security
- compliance
- roles, responsibilities, information and
management systems
1.2 Describe the different sources and types of
information required for improving performance in
logistics operations
1.3 Explain improvements methods that are used in the
organisation and industry
1.4 Explain methods used for evaluating improvement
methods
1.5 Identify problems that can occur when improving
performance in logistics operations
1.6 Explain appropriate action when dealing with
identified problems
2 be able to improve
performance in logistics
operations
2.1 Follow all organisational policies and procedures, in
relation to improving performance in logistics
operations, that relate to:
- health, safety and security
- compliance
- roles, responsibilities, information and
management systems
2.2 Assess an area for improvement
2.3 Assess improvement methods appropriate for the
logistics operation
2.4 Recommend suitable methods for improving
performance
ProQual, August 2016
Level 3 Diploma in Warehousing and Storage
51
Learning Outcome – The
learner will: Assessment Criterion – The learner can:
2.5 Develop success criteria to be used to evaluate
application of the improvement methods
2.6 Implement the improvement methods
2.7 Monitor the application of the improvement methods
2.8 Evaluate the application of the improvement
methods
2.9 Record work according to organisational procedures
ProQual, August 2016
Level 3 Diploma in Warehousing and Storage
52
Unit K/601/7601
Minimise the environmental impact of logistics operations
Learning Outcome – The learner
will: Assessment Criterion – The learner can:
1 know how to minimise the
environmental impact of
logistics operations
1.1 Explain the relevant organisational policies and
procedures, in relation to minimising the
environmental impact of logistics operations, that
relate to:
- health, safety and security
- compliance
- roles, responsibilities, information and
management systems
- environmental protection
- systems to assess environmental impact
- recycling and disposal of materials
1.2 Describe the different sources and types of
information required for improving performance in
logistics operations
1.3 Explain environmental issues affecting the logistics
sector
1.4 Identify ways to reduce the effects on the
environment
1.5 Identify ways to use energy and materials more
effectively and efficiently
2 be able to minimise the
environmental impact of
logistics operations
2.1 Follow all organisational policies and procedures, in
relation to minimising the environmental impact of
logistics operations, that relate to:
- health, safety and security
- compliance
- roles, responsibilities, information and
management systems
- environmental protection
- systems to assess environmental impact
- recycling and disposal of materials
2.2 Implement the organisation’s environmental policy
ProQual, August 2016
Level 3 Diploma in Warehousing and Storage
53
Learning Outcome – The learner
will: Assessment Criterion – The learner can:
2.3 Monitor the use of energy and materials to deliver
logistics operations
2.4 Assess the environmental risks of specific logistics
operations before implementation
2.5 Report on the effects of logistics operations on the
environment
2.6 Ensure that surplus materials are disposed of or
recycled correctly
2.7 Brief visitors and sub-contractors of environmental
responsibilities according to organisational polices
2.8 Recommend ways to minimise the environmental
impact of logistics operations
2.9 Record work according to organisational
procedures
ProQual, August 2016
Level 3 Diploma in Warehousing and Storage
54
Unit D/601/7174
Release vehicles for daily tasks
Learning Outcome – The
learner will: Assessment Criterion – The learner can:
1 Know how to release
vehicles for daily tasks
1.1 Explain the relevant organisational policies and
procedures, in relation to releasing vehicles for daily tasks
that relate to:
- health, safety and security
- legal requirements
- environmental factors
- documentation systems
- driver hours and licencing requirements
- vehicle operators licencing requirements
- route, destination, delivery and collection schedules
1.2 Explain different modes of transport that can be used
1.3 Explain the types of load and characteristics of the
consignment to be moved
1.4 Explain the types of vehicles and specialist equipment that
can be used to move the loads
1.5 Explain the skills and qualifications required of driver
personnel
1.6 Identify problems that can occur when releasing vehicles
for daily tasks
1.7 Explain the appropriate action to take, in order to deal
with identified problems
2 Be able to release
vehicles for daily tasks
2.1 Follow all organisational policies and procedures in
relation to releasing the vehicles for daily tasks that relate
to:
- health, safety and security
- legal requirements
- environmental factors
- documentation systems
- driver hours and licencing requirements
- vehicle operators licencing requirements
- route, destination, delivery and collection schedules
ProQual, August 2016
Level 3 Diploma in Warehousing and Storage
55
Learning Outcome – The
learner will: Assessment Criterion – The learner can:
2.2 Obtain details of the loads to be delivered
2.3 Confirm the routing and scheduling information for
transporting the loads
2.4 Select the driver, vehicle and any equipment to be used
for transporting the load
2.5 Maintain records of the driver, vehicle and any equipment
used
2.6 Communicate effectively
2.7 Authorise the use of resources
2.8 Issue consignment documents or proof of delivery notes
ProQual, August 2016
Level 3 Diploma in Warehousing and Storage
56
Unit A/601/7599
Apply technology in logistics operations
Learning Outcome – The
learner will: Assessment Criterion – The learner can:
1 know how to apply
technology in logistics
operations
1.1 Explain the relevant organisational policies and
procedures, in relation to applying technology in
logistics operations, that relate to:
- health, safety and security
- compliance
- roles, responsibilities information and management
systems
1.2 Explain the importance of good communication
methods
1.3 Describe the different sources and types of
information required for applying technology in
logistics operations
1.4 Explain the resources and systems that can be applied
in logistics operations
1.5 Explain the latest technological advances that may be
applied in logistics operations
1.6 Explain the impact of new technology in the logistics
operation
1.7 Identify problems that can occur when applying
technology in logistics operations
2 be able to apply
technology in logistics
operations
2.1 Follow all organisational policies and procedures, in
relation to applying technology in logistics operations,
that relate to:
- health, safety and security
- compliance
- roles, responsibilities, information and management
systems
2.2 Check that the technology is applied
2.3 Check that maintenance schedules are undertaken
ProQual, August 2016
Level 3 Diploma in Warehousing and Storage
57
Learning Outcome – The
learner will: Assessment Criterion – The learner can:
2.4 Check that colleagues using the technology can
operate it competently
2.5 Monitor colleagues in the safe use of the technology
2.6 Identify colleagues training needs
2.7 Respond to training needs
2.8 Report on how the technology has improved logistics
operations
2.9 Make recommendations for further improvement to
logistics operations
2.10 Overcome any failures in the technology
2.11 Record work according to organisational procedures
ProQual, August 2016
Level 3 Diploma in Warehousing and Storage
58
Unit M/601/7180
Monitor vehicle movements
Learning Outcome – The
learner will: Assessment Criterion – The learner can:
1 Know how to monitor
vehicle movements
1.1 Explain the relevant organisational policies and
procedures, in relation to monitoring vehicle movements,
that relate to:
- health, safety and security
- environmental factors
- legal requirements
- operating requirements
- monitoring requirements
- driver hours and licencing requirements
- vehicle operators licencing requirements
- route, destination, delivery and collection schedules
1.2 Explain the following:
- sources of information
- methods and equipment used for monitoring the
progress of vehicles and loads
- limitations of routes, vehicles, equipment and drivers
- environmental, economy and efficiency issues relating to
the vehicle and load
1.3 Identify problems that can occur when monitoring vehicle
movements
1.4 Explain the appropriate action to take in order to deal with
identified problems
2 Be able to monitor
vehicle movements
2.1 Follow all organisational policies and procedures, in
relation to monitoring vehicle movements, that relate to:
- health, safety and security
- environmental factors
- legal requirements
- operating requirements
- monitoring requirements
- driver hours and licencing requirements
- vehicle operators licencing requirements
- route, destination, delivery and collection schedules
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Learning Outcome – The
learner will: Assessment Criterion – The learner can:
2.2 Confirm the routing and scheduling information for the
vehicles and loads
2.3 Demonstrate how to take action to modify routing and
scheduling of vehicles and loads in response to changes in
customer requirements
2.4 Demonstrate how to inform:
- relevant personnel of changes to the routing and
scheduling of vehicles and loads
- customers about changes to the routing and scheduling
of vehicles and loads
2.5 Demonstrate how to take action in response to:
- problems reported by drivers in relation to breakdowns
or traffic
- emergencies or collisions in relation to the vehicle and
load
2.6 Monitor the progress of vehicles and loads
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Level 3 Diploma in Warehousing and Storage
60
Unit A/601/7182
Manage the traffic office
Learning Outcome – The
learner will: Assessment Criterion – The learner can:
1 Know how to
manage the traffic
office
1.1 Explain the relevant organisational policies and
procedures, in relation to managing the traffic office, that
relate to:
- health, safety and security
- environmental factors
- legal requirements
- operating requirements
- route, destination, delivery and collection schedules
- review systems
1.2 Explain the following:
- the type of load and characteristics of the consignment
being moved
- different modes of transport
- types of vehicles and equipment that can be used for
carrying different loads
- sources of feedback information
1.3 explain how to manage colleagues within the operation
1.4 Identify problems that can occur when managing the
traffic office
1.5 Explain the appropriate action take, to in order to deal
with identified problems
2 Be able to manage
the traffic office
2.1 Follow all organisational policies and procedures, in
relation to managing the traffic office, that relate to:
- health, safety and security
- personal protective equipment
- legal requirements
- operating requirements
- route, destination, delivery and collection schedules
- review systems
2.2 Manage colleagues to plan the transportation of loads
2.3 Monitor the use of resources
ProQual, August 2016
Level 3 Diploma in Warehousing and Storage
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Learning Outcome – The
learner will: Assessment Criterion – The learner can:
2.4 Support colleague’s decisions where problems arise
2.5 Advise customers and relevant personnel of any changes
in the resources allocated or the delivery schedules
2.6 Maintain records making any changes according to
operational procedures
2.7 Evaluate feedback obtained on the use of resources
2.8 Review actual performance against the operational plan
2.9 Evaluate the effectiveness and efficiency of completed
operations
2.10 Formulate an action plan based on patterns or trends in
actual performance in order to improve performance
2.11 Propose amendments to operational and organisational
procedures
2.12 Communicate effectively
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Level 3 Diploma in Warehousing and Storage
62
Unit T/600/6584
Principles of food safety supervision in logistics
Learning Outcome – The learner
will: Assessment Criterion – The learner can:
1 Understand how supervisors
can ensure compliance with
food safety legislation
1.1 Summarise the importance of food safety
management procedures
1.2 Explain the responsibilities of employers in
respect of food safety legislation and procedures
to ensure compliance.
1.3 Explain the responsibilities of employees in
respect of food safety legislation and procedures
to ensure compliance
1.4 Explain how food safety legislation is enforced
1.5 State where sources of information on food
safety legislation can be found
2 Understand how to apply
procedures to maintain the
safety of food.
2.1 Describe methods and procedures for controlling
food safety to include critical control points,
critical limits and corrective actions
2.2 Justify the importance of high standards of
personal hygiene
2.3 Explain procedures for cleaning and disinfection
2.4 Describe the importance of and methods for pest
control
2.5 Explain the importance of temperature control
2.6 Describe the methods used to control
temperature
3 Understand how to monitor
procedures to maintain the
safety of food
3.1 Describe the consequences for food safety from
microbial, chemical, physical and allergenic
hazards.
3.2 State the importance of monitoring and
recording critical control points
ProQual, August 2016
Level 3 Diploma in Warehousing and Storage
63
Learning Outcome – The learner
will: Assessment Criterion – The learner can:
3.3 State the importance of measuring against
critical limits
3.4 Describe how to monitor and record staff
activities in order to maintain food safety
3.5 Describe the corrective actions to be taken in the
event of critical limits being met or exceeded
4 Understand the role of the
supervisor in staff training
4.1 Explain the supervisor’s role in continually
reviewing and improving the organisation’s food
safety procedures.
4.2 Explain the requirements for induction and ongoing training of staff in food safety.
4.3 Explain how to communicate management
procedures for food safety effectively to
colleagues
