ProQual Level 3 Diploma in IT User Skills Course in Islamabad|| Registration Open

ProQual Level 3 Diploma in IT User Skills Course in Islamabad|| Registration Open

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Introduction

The Level 3 Diploma in IT User Skills qualification are suitable for a wide range of learners

and allow for flexibility and choice of units appropriate to the candidate’s needs.

The awarding organisation for this qualification is ProQual Awarding Body and the

regulatory body is the Office of Qualifications and Examinations Regulation (Ofqual). The

specification for this qualification has been approved by the Welsh Government for use by

centres in Wales and by the Council for the Curriculum Examinations and Assessment (CCEA)

for use by centres in Northern Ireland.

The qualification has been accredited onto the Regulated Qualifications Framework (RQF).

Qualification Profile

Level 3 Diploma in IT User Skills

Qualification title ProQual Level 3 Diploma in IT User Skills

Ofqual qualification number 601/3442/2

Level 3

Total qualification time 390 hours

Guided learning hours 280

Assessment

Pass or fail

Internally assessed and verified by centre staff

External quality assurance by ProQual verifiers

Qualification start date 1/7/2014

Qualification end date

Entry Requirements

There are no formal entry requirements for this qualification.

Centres should carry out an initial assessment of candidate skills and knowledge to identify

any gaps and help plan the assessment.

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Level 3 Diploma in IT User Skills

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Qualification Structure

To achieve the qualification candidates must achieve a minimum of 39 credits:

  • 17 credits must be achieved from the Mandatory Units in Group A; plus,
  • a minimum of 22 credits from the Optional Units in Group B

A minimum of 22 credits must be at level 3. Units with the same title at different levels

are barred.

Group A Mandatory Units

Unit Reference

Number Unit Title Unit

Level

Credit

Value GLH

L/502/4157 Improving Productivity Using IT 3 5 40

D/503/0500 Understanding the potential of IT 3 8 70

H/503/0501 Developing personal and team effectiveness using IT 3 4 30

Group B Optional Units – a minimum of 22 credits

Unit Reference

Number Unit Title Unit

Level

Credit

Value GLH

K/502/4389 Audio Software 1 2 15

D/502/4390 Audio Software 2 3 20

H/502/4391 Audio Software 3 4 30

A/502/4395 Bespoke Software 1 2 15

F/502/4396 Bespoke Software 2 3 20

J/502/4397 Bespoke Software 3 4 30

F/502/4401 Computerised Accounting Software 1 2 15

J/502/4402 Computerised Accounting Software 2 3 20

L/502/4403 Computerised Accounting Software 3 5 35

D/502/4292 IT Communication Fundamentals 2 2 15

Y/502/4291 IT Communication Fundamentals 1 2 15

A/502/4378 Using Collaborative Technologies 1 3 20

F/502/4379 Using Collaborative Technologies 2 4 30

T/502/4380 Using Collaborative Technologies 3 6 45

H/502/4553 Database Software 1 3 20

M/502/4555 Database Software 2 4 30

T/502/4556 Database Software 3 6 45

F/502/4558 Data Management Software 1 2 15

J/502/4559 Data Management Software 2 3 20

A/502/4560 Data Management Software 3 4 30

Y/502/4565 Desktop Publishing Software 1 3 20

D/502/4566 Desktop Publishing Software 2 4 30

H/502/4567 Desktop Publishing Software 3 5 40

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Group B Optional Units – a minimum of 22 credits

Unit Reference

Number Unit Title Unit

Level

Credit

Value GLH

J/502/4609 Drawing and Planning Software 1 2 15

A/502/4610 Drawing and Planning Software 2 3 20

F/502/4611 Drawing and Planning Software 3 4 30

M/502/4572 Design Software 1 3 20

T/502/4573 Design Software 2 4 30

A/502/4574 Design Software 3 5 40

J/502/4299 Using Email 1 2 15

M/502/4300 Using Email 2 3 20

T/502/4301 Using Email 3 3 20

J/502/4612 Imaging Software 1 3 20

L/502/4613 Imaging Software 2 4 30

R/502/4614 Imaging Software 3 5 40

T/502/4296 Using the Internet 1 3 20

A/502/4297 Using the Internet 2 4 30

F/502/4298 Using the Internet 3 5 40

R/502/4256 IT Security for Users 1 1 10

Y/502/4257 IT Security for Users 2 2 15

D/502/4258 IT Security for Users 3 3 20

H/502/4374 Using Mobile IT Devices 1 2 15

K/502/4375 Using Mobile IT Devices 2 2 15

Y/502/4615 Multimedia Software 1 3 20

D/502/4616 Multimedia Software 2 4 30

H/502/4617 Multimedia Software 3 6 45

D/502/4244 Optimise IT System Performance 1 2 15

H/502/4245 Optimise IT System Performance 2 4 30

K/502/4246 Optimise IT System Performance 3 5 40

Y/502/4369 Personal Information Management Software 1 2 15

L/502/4370 Personal Information Management Software 2 2 15

K/502/4618 Project Management Software 1 3 20

M/502/4619 Project Management Software 2 4 30

H/502/4620 Project Management Software 3 5 40

K/502/4621 Presentation Software 1 3 20

M/502/4622 Presentation Software 2 4 30

T/502/4623 Presentation Software 3 6 45

H/502/9154 Internet Safety for IT users 1 3 20

L/502/4384 IT Software Fundamentals 1 3 20

R/502/4385 IT Software Fundamentals 2 3 20

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Group B Optional Units – a minimum of 22 credits

Unit Reference

Number Unit Title Unit

Level

Credit

Value GLH

Y/502/4209 Set Up an IT System 1 3 20

L/502/4210 Set Up an IT System 2 4 30

R/502/4211 Set Up an IT System 3 5 40

L/502/4398 Specialist Software 1 2 15

R/502/4399 Specialist Software 2 3 20

A/502/4400 Specialist Software 3 4 30

A/502/4624 Spreadsheet Software 1 3 20

F/502/4625 Spreadsheet Software 2 4 30

J/502/4626 Spreadsheet Software 3 6 45

J/502/4206 IT User Fundamentals 1 3 20

L/502/4207 IT User Fundamentals 2 3 20

L/502/4627 Word Processing Software 1 3 20

R/502/4628 Word Processing Software 2 4 30

Y/502/4629 Word Processing Software 3 6 45

L/502/4630 Website Software 1 3 20

R/502/4631 Website Software 2 4 30

Y/502/4632 Website Software 3 5 40

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Centre Requirements

Centres must be approved to offer this qualification. If your centre is not approved please

complete and submit form ProQual Additional Qualification Approval Application.

Staff

Staff delivering this qualification must be appropriately qualified and/or occupationally

competent.

Assessors/Internal Quality Assurance

For each competence-based unit centres must be able to provide at least one assessor and

one internal quality assurance verifier who are suitably qualified for the specific

occupational area. Assessors and internal quality assurance verifiers for competence-based

units or qualifications will normally need to hold appropriate assessor or verifier

qualifications, such as:

  • Award in Assessing Competence in the Work Environment
  • Award in Assessing Vocationally Related Achievement
  • Certificate in Assessing Vocational Achievement
  • Award in the Internal Quality Assurance of Assessment Processes and Practices
  • Certificate in Leading the Internal Quality Assurance of Assessment Processes and

Practices

Support for Candidates

Materials produced by centres to support candidates should:

  • enable them to track their achievements as they progress through the learning

outcomes and assessment criteria;

  • provide information on where ProQual’s policies and procedures can be viewed;
  • provide a means of enabling Internal and External Quality Assurance staff to

authenticate evidence

Links to National Standards / NOS mapping

National Occupational Standards (NOS) are owned by a Sector Skills Council or Standard

Setting Body and they describe the skills, knowledge and understanding needed to

undertake a particular task or job at different levels of competence.

The structure and units of this qualification are based on NOS for IT users developed by eSkills – the sector standards setting body for IT skills.

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Assessment

Assessment is the process of measuring a candidate’s skill, knowledge and understanding

against the standards set in the qualification.

The qualification must be assessed by an appropriately experienced and qualified assessor.

Assessment methods for this qualification can be any of the following:

Coursework, E-assessment, Multiple Choice Examination, Oral Examination, Portfolio

of Evidence, Practical Demonstration/Assignment, Practical Examination

Centres should contact ProQual if they wish to use oral or practical examinations as the

method of assessment, all such examinations must be approved by ProQual prior to their

use.

Evidence can include: – observation report by assessor

– assignments/projects/reports

– professional discussion

– witness testimony

– candidate product

– worksheets

– record of oral and written questioning

– Recognition of Prior Learning

Learning outcomes set out what a candidate is expected to know, understand or be able to

do.

Assessment criteria specify the standard a candidate must meet to show the learning

outcome has been achieved.

Learning outcomes and assessment criteria can be found from page 10.

Internal Quality Assurance

An internal quality assurance verifier confirms that assessment decisions made in centres

are made by competent and qualified assessors, that they are the result of sound and fair

assessment practice and that they are recorded accurately and appropriately.

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Adjustments to Assessment

Adjustments to standard assessment arrangements are made on the individual needs of

candidates. ProQual’s Reasonable Adjustments Policy and Special Consideration Policy sets

out the steps to follow when implementing reasonable adjustments and special

considerations and the service that ProQual provides for some of these arrangements.

Centres should contact ProQual for further information or queries about the contents of the

policy.

Results Enquiries and Appeals

All enquiries relating to assessment or other decisions should be dealt with by centres, with

reference to ProQual’s Enquiries and Appeals Procedures.

Certification

Candidates who achieve the required credits for qualifications will be awarded:

  • A certificate listing all units achieved with their related credit value, and
  • A certificate giving the full qualification title –

ProQual Level 3 Diploma in IT User Skills

Claiming certificates

Centres may claim certificates for candidates who have been registered with ProQual and

who have successfully achieved the required number of credits for a qualification. All

certificates will be issued to the centre for successful candidates.

Unit certificates

If a candidate does not achieve all of the units/credits required for a qualification, the centre

may claim a unit certificate for the candidate which will list all of the units/credits achieved.

Replacement certificates

If a replacement certificate is required a request must be made to ProQual in writing.

Replacement certificates are labelled as such and are only provided when the claim has

been authenticated. Refer to the Fee Schedule for details of charges for replacement

certificates.

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Learning Outcomes and Assessment Criteria

Unit L/502/4157

Improving Productivity Using IT

Learning Outcome – The learner will: Assessment Criterion – The learner can:

1 Plan, select and use appropriate IT

systems and software for different

purposes

1.1 Explain the purpose for using IT

1.2 Analyse the methods, skills and resources

required to complete the task successfully

1.3 Analyse any factors that may affect the task

1.4 Critically compare alternative methods to

produce the intended outcome

1.5 Develop plans for using IT for different tasks

and purposes, including contingencies

1.6 Select and use appropriate IT systems and

software applications to produce effective

outcomes

1.7 Explain why different software applications

could be chosen to suit different tasks,

purposes and outcomes

1.8 Explain any legal or local guidelines or

constraints which apply to the task or activity

2 Evaluate the selection and use of IT

tools to make sure that activities

are successful

2.1 Critically compare the strengths and

weaknesses of own and other people’s final

work

2.2 Review ongoing use of IT tools and

techniques and change the approach as

needed

2.3 Evaluate and test solutions to make sure they

match requirements and are fit for purpose

2.4 Be prepared to give feedback on other

people’s selection and use of IT tools

2.5 Explain different ways to make further

improvements to work

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Learning Outcome – The learner will: Assessment Criterion – The learner can:

3 Devise solutions to improve the use

of IT tools and systems for self and

others

3.1 Evaluate the productivity and efficiency of IT

systems and procedures used by self and

others

3.2 Research and advise on ways to improve

productivity and efficiency

3.3 Develop solutions that make a demonstrable

improvement to the use of IT tools and

systems

3.4 Test solutions to make sure that they work as

intended

3.5 Recommend improvements to IT systems

and procedures that increase productivity

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Level 3 Diploma in IT User Skills

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Unit D/503/0500

Understanding the Potential of IT

Learning Outcome – The learner will: Assessment Criterion – The learner can:

1 Understand how IT is

transforming business and

industry.

1.1 Explain the potential of IT to transform data

management and business processes.

1.2 Explain how environmental issues can affect

the use of IT in business and industry.

1.3 Evaluate how social and collaborative

technologies are transforming business and

industry

2 Understand the impact of the

Internet and mobile

communications on society and

the individual.

2.1 Explain how technology is transforming

personal and social communication and

interaction.

2.2 Describe the main barriers to take-up or

adoption of digital technologies by individuals

and groups.

2.3 Describe measures to increase accessibility to

digital information.

3 Understand how IT is used in an

organisation.

3.1 Describe the movement and transfer of

information in key technology-enabled

business processes using appropriate IT tools to

illustrate the information flow.

3.2 Explain the principles of interaction between

key components of the IT system (hardware,

software and communications).

3.3 Review how the use of bespoke and/or

specialist systems contribute to organisational

success.

4 Understand the effect of

introducing new IT tools and

systems in an organisation.

4.1 Evaluate key factors influencing the successful

introduction of new IT tools and systems.

4.2 Recommend a development in IT tools or

systems for IT users highlighting the benefits,

risks, opportunities and costs.

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Learning Outcome – The learner will: Assessment Criterion – The learner can:

5 Understand the methods used to

enhance IT security in an

organisation.

5.1 Evaluate the main risks to IT security.

5.2 Evaluate the control measures in place to

maximise personal and data protection.

5.3 Explain how organisations are using innovative

systems and software to help improve cyber

security.

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Level 3 Diploma in IT User Skills

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Unit H/503/0501

Developing Personal and Team Effectiveness Using IT

Learning Outcome – The learner will: Assessment Criterion – The learner can:

1 Understand how IT can support

personal development.

1.1 Describe how IT tools and resources can

support own learning and development.

1.2 Explain how IT tools and systems can be used

to support personal performance

improvement.

2 Use IT to support personal

development.

2.1 Implement IT tools and systems to support

personal performance and time

management.

2.2 Develop and implement an action plan to use

IT to improve own working practice.

3 Understand how IT can support the

development of team

effectiveness.

3.1 Describe the roles and responsibilities of

team members.

3.2 Explain how IT tools and systems can be used

to enhance effective team communications

and collaboration.

3.3 Compare ways that IT can be used to

overcome obstacles to effective teamwork.

4 Work as a member of a team to

achieve defined goals and

implement agreed plans.

4.1 Assess contribution of own use of IT to team

activities.

4.2 Provide feedback to others on their use of IT

in a constructive and considerate manner.

4.3 Review feedback from others on own

performance and adapt behaviour where

appropriate.

4.4 Assist others to use new IT tools and

systems.

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Unit K/502/4389

Audio Software

Learning Outcome – The learner

will: Assessment Criterion – The learner can:

1 Use audio hardware and

software to capture

sequences

1.1 Identify the input device and associated software to

use

1.2 Use input devices and built-in audio software to

record information to meet needs

1.3 Identify the file format used by the input device

1.4 Store and retrieve sequences using pre-set file

formats, in line with local guidelines and

conventions where available

2 Use audio software tools to

combine and edit

sequences

2.1 Identify the audio editing software to use for the file

format

2.2 Cut and paste short sequences to meet needs

2.3 Combine information of different forms or from

different sources, in line with any copyright

constraints

2.4 Identify copyright constraints on using others’

information

3 Play and present audio

sequences

3.1 Identify appropriate playback software to use for the

sequence

3.2 Identify the display device to use for the sequence

3.3 Select and use appropriate combination of software

and display device to playback audio sequences

3.4 Adjust playback and display settings so that

sequences are presented to meet needs

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Unit D/502/4390

Audio Software

Learning Outcome – The learner

will: Assessment Criterion – The learner can:

1 Use audio hardware and

software to capture

sequences

1.1 Identify the combination of input device and audio

software to use to capture information, to avoid

any compatibility issues

1.2 Select and use an appropriate combination of input

device and audio software to record sequences

1.3 Describe the impact file size and file format will

have on saving sequences

1.4 Identify when to use different types of information

coding and compression

1.5 Store and retrieve sequences using appropriate file

formats and compression, in line with local

guidelines and conventions where available

2 Use audio software tools and

techniques to combine and

edit sequences

2.1 Identify the sequences to add, keep and remove

2.2 Select and use appropriate audio software tools to

mark-up and edit sequences

2.3 Organise and combine information for sequences

in line with any copyright constraints, including

across different software

2.4 Describe how copyright constraints affect use of

own and others’ information

3 Play and present audio

sequences

3.1 Describe the features and constraints of playback

software and display devices

3.2 Select and use an appropriate combination of audio

playback software and display device to suit the file

format

3.3 Identify the settings which could be adjusted to

improve the quality of presentations

3.4 Adjust playback and display settings to enhance the

quality of the presentation

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Unit H/502/4391

Audio Software

Learning Outcome – The

learner will: Assessment Criterion – The learner can:

1 Use audio hardware and

software to capture

sequences

1.1 Determine the content needed for sequences, and

when to originate it

1.2 Explain any compatibility issues between combinations

of input device and audio software

1.3 Select and use an appropriate combination of input

device and audio software to optimise the recording of

information

1.4 Select and use an appropriate combination of

hardware and software to originate and develop new

content for sequences

1.5 Analyse and explain the impact file size and file format

will have, including when to use information coding

and compression

1.6 Store and retrieve sequences using appropriate file

formats and compression, in line with local guidelines

and conventions where available

2 Use audio software tools

and techniques to edit

sequences

2.1 Select and use appropriate audio software tools and

techniques to mark-up and edit sequences to achieve

required effects

2.2 Provide guidance on how copyright constraints affect

use of own and others’ information

2.3 Organise, combine and link information for sequences

in line with any copyright constraints, including across

different software

3 Play and present audio

sequences

3.1 Explain the features and constraints of playback

software and devices as appropriate for different

purposes

3.2 Select and use an appropriate combination of audio

playback software and devices to suit the file format

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Learning Outcome – The

learner will: Assessment Criterion – The learner can:

3.3 Present sequences effectively by exploiting the

features and settings of the playback software and

devices to maximise quality and meet needs

3.4 Evaluate the quality of sequences and explain how to

respond to quality issues and problems

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Level 3 Diploma in IT User Skills

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Unit A/502/4395

Bespoke Software

Learning Outcome – The learner will: Assessment Criterion – The learner can:

1 Input, organise and combine

information using bespoke

software

1.1 Input relevant information accurately into

existing templates and/or files so that it is

ready for processing

1.2 Organise and combine information of different

forms or from different sources

1.3 Follow local and/or legal guidelines for the

storage and use of data, where available

1.4 Respond appropriately to data entry error

messages

2 Use tools and techniques to edit,

process, format and present

information

2.1 Use appropriate tools and techniques to edit,

process and format information

2.2 Check information meets needs, using IT tools

and making corrections as appropriate

2.3 Use appropriate presentation methods and

accepted layouts

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Level 3 Diploma in IT User Skills

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Unit F/502/4396

Bespoke Software

Learning Outcome – The learner

will: Assessment Criterion – The learner can:

1 Input and combine information

using bespoke applications

1.1 Input relevant information accurately so that it is

ready for processing

1.2 Select and use appropriate techniques to link

and combine information of different forms or

from different sources within the software

1.3 Respond appropriately to data entry error

messages

2 Use appropriate structures to

organise and retrieve

information efficiently

2.1 Describe what functions to apply to structure

and layout information effectively

2.2 Select and use appropriate structures and/or

layouts to organise information

2.3 Apply local and/or legal guidelines and

conventions for the storage and use of data,

where available

3 Use the functions of the

software effectively to process

and present information

3.1 Select and use appropriate tools and techniques

to edit, process and format information

3.2 Check information meets needs, using IT tools

and making corrections as necessary

3.3 Select and use appropriate methods to present

information

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Unit J/502/4397

Bespoke Software

Learning Outcome – The learner will: Assessment Criterion – The learner can:

1 Input and combine information

using bespoke software

1.1 Input relevant information accurately so that it

is ready for processing

1.2 Select and use appropriate techniques to link

and combine information within the application

and across different software applications

2 Create and modify appropriate

structures to organise and

retrieve information efficiently

2.1 Evaluate the use of software functions to

structure, layout and style information

2.2 Create, change and use appropriate structures

and/or layouts to organise information

efficiently

2.3 Manage data files effectively, in line with local

and/or legal guidelines and conventions for the

storage and use of data, where available

3 Exploit the functions of the

software effectively to process

and present information

3.1 Select and use appropriate tools and

techniques to edit, analyse and format

information

3.2 Check information meets needs, using IT tools

and making corrections as necessary

3.3 Identify and respond appropriately to quality

problems to ensure that outcomes are fit for

purpose and meet needs

3.4 Select and use presentation methods to aid

clarity and meaning

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Level 3 Diploma in IT User Skills

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Unit F/502/4401

Computerised Accounting Software

Learning Outcome – The learner will: Assessment Criterion – The learner can:

1 Access, enter and edit accounting

information

1.1 Identify the sources and characteristics

of accounting data

1.2 Enter accounting data accurately into

records to meet requirements

1.3 Locate and display accounting data

records to meet requirements

1.4 Check data records meet needs using IT

tools, making corrections as necessary

1.5 Identify the risks to data security and

procedures used for data protection

1.6 Follow local and/or legal guidelines for

the storage and use of data

2 Use tools and techniques to process

business transactions

2.1 Use appropriate tools and techniques to

process transactions

2.2 Review the transaction process and

identify any errors

2.3 Respond appropriately to any transaction

errors and problems

3 Produce accounting documents and

summary reports to meet requirements

3.1 Identify what information is required and

how to present it

3.2 Generate accounting documents as

required

3.3 Generate management reports as

required

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Level 3 Diploma in IT User Skills

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Unit J/502/4402

Computerised Accounting Software

Learning Outcome – The learner will: Assessment Criterion – The learner can:

1 Access, enter and edit accounting

information

1.1 Describe the sources and characteristics

of accounting data

1.2 Set up and create new accounting data

records accurately to meet requirements

1.3 Locate and display accounting data

records to meet requirements

1.4 Check data records meet needs using IT

tools, making corrections as necessary

1.5 Respond appropriately to data entry error

messages

1.6 Describe the risks to data security and

procedures used for data protection

1.7 Apply local and/or legal guidelines for the

storage and use of data

2 Select and use tools and techniques to

process business transactions

2.1 Select and use appropriate tools and

techniques to enter and process

transactions

2.2 Review transaction process and identify

any errors

2.3 Respond appropriately to any

transactions errors and problems

2.4 Select and use appropriate tools and

techniques to process period end routines

3 Produce accounting documents and

summary reports to meet

requirements

3.1 Describe what information is required

and how to present it

3.2 Prepare and generate accounting

documents

3.3 Prepare and generate management

reports as required

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Level 3 Diploma in IT User Skills

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Learning Outcome – The learner will: Assessment Criterion – The learner can:

3.4 Import and export data and link to other

systems and software

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Level 3 Diploma in IT User Skills

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Unit L/502/4403

Computerised Accounting Software

Learning Outcome – The

learner will: Assessment Criterion – The learner can:

1 Access, enter and edit

accounting information

1.1 Set up procedures for entry of accounting data

accurately into records to meet requirements

1.2 Explain how to code new entries

1.3 Locate and display accounting data records to meet

requirements

1.4 Check data records meet needs using IT tools,

making corrections as necessary

1.5 Explain the risks to data security and procedures

used for data protection

1.6 Handle data files effectively, in line with local or legal

guidelines and conventions for the storage and use

of data, where available

1.7 Interpret and respond appropriately to a range of

data and application error messages

2 Process business

transactions from source

documents

2.1 Select and use appropriate tools and techniques to

process transactions

2.2 Use software tools to monitor accounts

2.3 Respond appropriately to any transaction errors and

problems

2.4 Process period and year end routines

3 Develop and interpret

management information

reports

3.1 Explain what information is required and how to

present it

3.2 Generate and interpret management reports as

required

3.3 Customise and format accounting documents and

reports according to requirements

3.4 Import and export data and link to other systems

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Level 3 Diploma in IT User Skills

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Learning Outcome – The

learner will: Assessment Criterion – The learner can:

4 Set up a computerised

accounting system ready for

use

4.1 Install and update accounting software as required

4.2 Configure accounting software for use

4.3 Set up package parameters

4.4 Set up initial account balances

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Level 3 Diploma in IT User Skills

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Unit D/502/4292

IT Communication Fundamentals

Learning Outcome – The learner will: Assessment Criterion – The learner can:

1 Select and use a variety of

sources of information to meet

needs

1.1 Select and use appropriate sources of IT-based

and other forms of information which match

requirements

1.2 Describe different features of information

1.3 Recognise copyright and other constraints on

the use of information

2 Access, search for, select and use

Internet-based information and

evaluate its fitness for purpose

2.1 Access, navigate and search Internet sources of

information purposefully and effectively

2.2 Use appropriate search techniques to locate

relevant information

2.3 Use discrimination to select information that

matches requirements and is fit for purpose

2.4 Evaluate information to make sure it matches

requirements and is fit for purpose

3 Select and use IT to

communicate and exchange

information safely, responsibly

and effectively

3.1 Create, access, read and respond appropriately

to e-mail and other IT-based communication,

including attachments, and adapt style to suit

audience

3.2 Use IT tools to manage an address book and

schedule activities

3.3 Manage storage of IT-based communications

3.4 Describe how to respond to common IT-based

communication problems

3.5 Respond appropriately to common IT-based

communication problems

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Level 3 Diploma in IT User Skills

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Unit Y/502/4291

IT Communication Fundamentals

Learning Outcome – The learner will: Assessment Criterion – The learner can:

1 Use a variety of sources of information

to meet needs

1.1 Use appropriate sources of IT-based and

other forms of information to meet

needs

1.2 Identify different features of information

1.3 Recognise copyright constraints on the

use of information

2 Access, search for, select and use

Internet-based information and assess

its fitness for purpose

2.1 Access, navigate and search Internet

sources of information purposefully and

effectively

2.2 Use appropriate search techniques to

locate and select relevant information

2.3 Outline how the information meets

requirements and is fit for purpose

3 Select and use IT to communicate and

exchange information

3.1 Create, access, read and respond

appropriately to e-mail and other ITbased communication

3.2 Use IT tools to maintain an address book

and schedule activities

ProQual, November 2017

Level 3 Diploma in IT User Skills

29

Unit A/502/4378

Using Collaborative Technologies

Learning Outcome – The learner

will: Assessment Criterion – The learner can:

1 Stay safe and secure when using

collaborative technology

1.1 Follow guidelines for working with collaborative

technology

1.2 Identify risks in using collaborative technology

and why it is important to avoid them

1.3 Carry out straightforward checks on others’

online identities and different types of

information

1.4 Identify when and how to report online safety

and security issues

1.5 Identify what methods are used to promote

trust

2 Set up and access IT tools and

devices for collaborative

working

2.1 Set up IT tools and devices that will enable you

to contribute to collaborative work

2.2 Identify the purpose for using collaborative

technologies and expected outcomes

2.3 Identify which collaborative technology tools

and devices to use for different communication

media

2.4 Identify what terms and conditions apply to

using

collaborative technologies

3 Prepare collaborative

technologies for use

3.1 Use given details to access collaborative

technologies needed for a collaborative task

3.2 Adjust basic settings on collaborative

technologies

3.3 Change the environment of collaborative

technologies

3.4 Set up and use a data reader to feed

information

ProQual, November 2017

Level 3 Diploma in IT User Skills

30

Learning Outcome – The learner

will: Assessment Criterion – The learner can:

3.5 Identify what and why permissions are set to

allow others to access information

4 Contribute to tasks using

collaborative technologies

4.1 Contribute responsibly and actively to

collaborative working

A

4.2 Contribute to producing and archiving the

agreed outcome of collaborative working

4.3 Identify when there is a problem with

collaborative technologies and where to get

help

4.4 Respond to simple problems with collaborative

technologies

ProQual, November 2017

Level 3 Diploma in IT User Skills

31

Unit F/502/4379

Using Collaborative Technologies

Learning Outcome – The learner

will: Assessment Criterion – The learner can:

1 Stay safe and secure when

working with collaborative

technology

1.1 Take appropriate steps to avoid risks when

working with collaborative technology, in line

with relevant guidelines

1.2 Explain what risks there may be in using

collaborative technology and how to keep them

to a minimum

1.3 Use appropriate methods to promote trust when

working collaboratively

1.4 Carry out appropriate checks on others’ online

identities and different types of information

1.5 Identify and respond to inappropriate content

and behaviour

2 Plan and set up IT tools and

devices for collaborative

working

2.1 Describe the purposes for using collaborative

technologies

2.2 Describe what outcomes are needed from

collaborative working and whether or not

archiving is required

2.3 Describe the roles, IT tools and facilities needed

for collaborative tasks and communication media

2.4 Describe the features, benefits and limitations of

different collaborative technology tools and

devices

2.5 Describe the compatibility issues in different

combinations of collaborative tools and devices

2.6 Select an appropriate combination of IT tools and

devices to carry out collaborative tasks

2.7 Connect and configure the combination of IT

tools and devices needed for a collaborative task

3 Prepare collaborative

technologies for use

3.1 Describe what access rights and issues others

may have in using collaborative technologies

ProQual, November 2017

Level 3 Diploma in IT User Skills

32

Learning Outcome – The learner

will: Assessment Criterion – The learner can:

3.2 Assess what permissions are needed for different

users and content

3.3 Set up and use access rights to enable others to

access information

3.4 Set up and use permissions to filter information

3.5 Adjust settings so that others can access IT tools

and devices for collaborative working

3.6 Select and use different elements to control

environments for collaborative technologies

3.7 Select and join networks and data feeds to

manage data to suit collaborative tasks

4 Contribute to tasks using

collaborative technologies

4.1 Describe rules of engagement for using

collaborative technologies

4.2 Enable others to contribute responsibly to

collaborative tasks

4.3 Present relevant and valuable information

4.4 Moderate the use of collaborative technologies

4.5 Archive the outcome of collaborative working

4.6 Assess when there is a problem with collaborative

technologies and when to get expert help

4.7 Respond to problems with collaborative

technologies

ProQual, November 2017

Level 3 Diploma in IT User Skills

33

Unit T/502/4380

Using Collaborative Technologies

Learning Outcome – The learner

will: Assessment Criterion – The learner can:

1 Stay safe and secure when

working with collaborative

technology

1.1 Explain what and why guidelines need to be

established for working with collaborative

technology

1.2 Develop and implement guidelines for good practice

in working with collaborative technology

1.3 Explain how to establish an identity or present

information that will promote trust

1.4 Develop and implement guidelines for checking the

authenticity of identities and different types of

information

1.5 Analyse and plan for the risks in the use of

collaborative technologies for different tasks

1.6 Analyse and manage risks in the use of collaborative

technologies

2 Plan and set up IT tools and

devices for collaborative

working

2.1 Explain the features, benefits and limitations of

different collaborative IT tools and devices for work

purposes and tasks

2.2 Determine the IT tools and processes needed for

archiving the outcomes of collaborative working

2.3 Summarise ways to integrate different collaborative

technology tools and devices for a range of

purposes, tasks and communication media

2.4 Explain potential access and compatibility issues

with integrating different collaborative technology

tools and devices

2.5 Select, connect and configure combinations that

exploit the capabilities and potential of collaborative

tools and devices

2.6 Resolve access and compatibility problems so that

different collaborative tools and devices work

successfully

ProQual, November 2017

Level 3 Diploma in IT User Skills

34

Learning Outcome – The learner

will: Assessment Criterion – The learner can:

3 Prepare collaborative

technologies for use

3.1 Evaluate data management principles, issues and

methods

3.2 Manage levels of access and permissions for

different purposes

3.3 Select and integrate different elements across

applications to create environments for

collaborative technologies

3.4 Set and adjust settings to facilitate use of

collaborative technologies by others

3.5 Manage data flow to benefit collaborative working

4 Manage tasks using

collaborative technologies

4.1 Determine levels of responsibility for the use of

collaborative technologies

4.2 Facilitate others’ responsible contributions to and

engagement with collaborative technologies

4.3 Manage the moderation of collaborative

technologies

4.4 Oversee the archiving of the outcomes of

collaborative working

4.5 Explain what problems can occur with collaborative

technologies

4.6 Respond to problems with collaborative

technologies and be prepared to help others to do

so

ProQual, November 2017

Level 3 Diploma in IT User Skills

35

Unit H/502/4553

Database Software

Learning Outcome – The learner will: Assessment Criterion – The learner can:

1 Enter, edit and organise structured

information in a database

1.1 Identify the main components of a

database

1.2 Create a database table for a purpose

using specified fields

1.3 Enter structured data into records to

meet requirements

1.4 Locate and amend data records

1.5 Respond appropriately to data entry error

messages

1.6 Check data meets needs, using IT tools

and making corrections as necessary

2 Use database software tools to extract

information and produce reports

2.1 Identify queries which meet information

requirements

2.2 Run simple database queries

2.3 Identify reports which meet information

requirements

2.4 Generate and print pre-defined database

reports

ProQual, November 2017

Level 3 Diploma in IT User Skills

36

Unit M/502/4555

Database Software

Learning Outcome – The learner will: Assessment Criterion – The learner can:

1 Create and modify non-relational

database tables

1.1 Identify the components of a database design

1.2 Describe the field characteristics for the data

required

1.3 Create and modify database tables using a

range of field types

1.4 Describe ways to maintain data integrity

1.5 Respond appropriately to problems with

database tables

1.6 Use database tools and techniques to ensure

data integrity is maintained

2 Enter, edit and organise

structured information in a

database

2.1 Create forms to enter, edit and organise data

in a database

2.2 Select and use appropriate tools and

techniques to format data entry forms

2.3 Check data entry meets needs, using IT tools

and making corrections as necessary

2.4 Respond appropriately to data entry errors

3 Use database software tools to

run queries and produce reports

3.1 Create and run database queries using

multiple criteria to display or amend selected

data

3.2 Plan and produce database reports from a

single table non-relational database

3.3 Select and use appropriate tools and

techniques to format database reports

3.4 Check reports meet needs, using IT tools and

making corrections as necessary

ProQual, November 2017

Level 3 Diploma in IT User Skills

37

Unit T/502/4556

Database Software

Learning Outcome – The learner will: Assessment Criterion – The learner can:

1 Plan, create and modify relational

database tables to meet requirements

1.1 Explain how a relational database design

enables data to be organised and queried

1.2 Plan and create multiple tables for data

entry with appropriate fields and

properties

1.3 Set up and modify relationships between

database tables

1.4 Explain why and how to maintain data

integrity

1.5 Respond appropriately to problems with

database tables

1.6 Use database tools and techniques to

ensure data integrity is maintained

2 Enter, edit and organise structured

information in a database

2.1 Design and create forms to access, enter,

edit and organise data in a database

2.2 Select and use appropriate tools and

techniques to format data entry forms

2.3 Check data entry meets needs, using IT

tools and making corrections as necessary

2.4 Respond appropriately to data entry

errors

3 Use database software tools to create,

edit and run data queries and produce

reports

3.1 Explain how to select, generate and

output information from queries

according to requirements

3.2 Create and run database queries to

display, amend or calculate selected data

3.3 Plan and produce database reports from a

multiple-table relational database

ProQual, November 2017

Level 3 Diploma in IT User Skills

38

Learning Outcome – The learner will: Assessment Criterion – The learner can:

3.4 Select and use appropriate tools and

techniques to format database reports

3.5 Check reports meet needs, using IT tools

and making corrections as necessary

ProQual, November 2017

Level 3 Diploma in IT User Skills

39

Unit F/502/4558

Data Management Software

Learning Outcome – The learner will: Assessment Criterion – The learner can:

1 Enter, edit and maintain data

records in a data management

system

1.1 Identify the security procedures used to

protect data

1.2 Enter data accurately into records to meet

requirements

1.3 Locate and amend individual data records

1.4 Check data records meet needs, using IT

tools and making corrections as necessary

1.5 Respond appropriately to data entry error

messages

1.6 Follow local and/or legal guidelines for the

storage and use of data, where available

2 Retrieve and display data records to

meet requirements

2.1 Search for and retrieve information using

predefined methods to meet given

requirements

2.2 Identify which report to run to output the

required information

2.3 Select and view specified reports to output

information to meet given requirements

ProQual, November 2017

Level 3 Diploma in IT User Skills

40

Unit J/502/4559

Data Management Software

Learning Outcome – The learner will: Assessment Criterion – The learner can:

1 Enter, edit and maintain data

records in a data management

system

1.1 Describe the risks to data security and

procedures used for data protection

1.2 Enter data accurately into groups of records

to meet requirements

1.3 Locate and amend data associated with

groups of records

1.4 Check data records meet needs, using IT

tools and making corrections as necessary

1.5 Respond appropriately to data entry and

other error messages

1.6 Apply local and/or legal guidelines for the

storage and use of data, where available

2 Retrieve and display data records

to meet requirements

2.1 Identify what queries and reports need to be

run to output the required information

2.2 Select and use queries to search for and

retrieve information to meet given

requirements

2.3 Create and view reports to output

information from the system to meet given

requirements

ProQual, November 2017

Level 3 Diploma in IT User Skills

41

Unit A/502/4560

Data Management Software

Learning Outcome – The learner

will: Assessment Criterion – The learner can:

1 Enter, edit and maintain data

records in a data management

system

1.1 Discuss when and how to change or create a new

data entry form

1.2 Enter data accurately into records to meet

requirements

1.3 Configure characteristics of groups of records

1.4 Discuss and explain how to locate and amend

data records

1.5 Check data records meet needs, using IT tools

and making corrections as necessary

1.6 Interpret and respond appropriately to a range of

data and application error messages

1.7 Evaluate and explain the risks to data security

and procedures used for data protection

1.8 Manage data files effectively, in line with local

and/or legal guidelines for the storage and use of

data, where available

2 Retrieve and display data

records to meet requirements

2.1 Determine and explain what queries and reports

need to be run to output the required

information

2.2 Create and use queries to search for and retrieve

information from the system

2.3 Create, define and set up reports to output

information to meet requirements

2.4 Use the file handling techniques of the software

to import and export data

2.5 Use available techniques to combine and link

data

ProQual, November 2017

Level 3 Diploma in IT User Skills

42

Unit Y/502/4565

Desktop Publishing Software

Learning Outcome – The learner will: Assessment Criterion – The learner can:

1 Select and use appropriate

designs and page layouts for

publications

1.1 Identify what types of information are needed

1.2 Identify what page design and layout will be

required

1.3 Select and use an appropriate page design and

layout for publications in line with local

guidelines, where relevant

1.4 Select and use appropriate media for the

publication

2 Input and combine text and other

information within publications

2.1 Input information into publications so that it is

ready for editing and formatting

2.2 Identify copyright constraints on using others’

information

2.3 Organise and combine information of different

types or from different sources in line with any

copyright constraints

2.4 Store and retrieve publication files effectively,

in line with local guidelines and conventions

where available

3 Use desktop publishing software

techniques to edit and format

publications

3.1 Identify what editing and formatting to use for

the publication

3.2 Select and use appropriate techniques to edit

publications and format text

3.3 Manipulate images and graphic elements

accurately

3.4 Control text flow within single and multiple

columns and pages

3.5 Check publications meet needs, using IT tools

and making corrections as necessary

ProQual, November 2017

Level 3 Diploma in IT User Skills

43

Unit D/502/4566

Desktop Publishing Software

Learning Outcome – The learner

will: Assessment Criterion – The learner can:

1 Select and use appropriate

designs and page layouts for

publications

1.1 Describe what types of information are needed

1.2 Describe how to change page design and layout to

increase effectiveness of a publication

1.3 Select, change and use an appropriate page design

and layout for publications in line with local

guidelines, where relevant

1.4 Select and use appropriate media for the

publication

2 Input and combine text and

other information within

publications

2.1 Find and input information into a publication so

that it is ready for editing and formatting

2.2 Organise and combine information for publications

in line with any copyright constraints, including

importing information produced using other

software

2.3 Describe how copyright constraints affect use of

own and others’ information

2.4 Describe which file format to use for saving designs

and images

2.5 Store and retrieve publication files effectively, in

line with local guidelines and conventions where

available

3 Use desktop publishing

software techniques to edit

and format publications

3.1 Identify what editing and formatting to use for the

publication

3.2 Select and use appropriate techniques to edit

publications and format text

3.3 Manipulate images and graphic elements

accurately

3.4 Control text flow within single and multiple

columns and pages

ProQual, November 2017

Level 3 Diploma in IT User Skills

44

Learning Outcome – The learner

will: Assessment Criterion – The learner can:

3.5 Check publications meet needs, using IT tools and

making corrections as necessary

3.6 Identify and respond to quality problems with

publications to make sure they meet needs

ProQual, November 2017

Level 3 Diploma in IT User Skills

45

Unit H/502/4567

Desktop Publishing Software

Learning Outcome – The learner

will: Assessment Criterion – The learner can:

1 Select and use appropriate

designs and page layouts for

publications

1.1 Explain what types of information are needed

1.2 Explain when and how to change page design and

layout to increase effectiveness of a publication

1.3 Select, change, define, create and use appropriate

page design and layout for publications in line with

local guidelines, where relevant

1.4 Select and use appropriate media for the

publication

2 Input and combine text and

other information within

publications

2.1 Find and input information into a publication so

that it is ready for editing and formatting

2.2 Organise and combine information for publications

in line with any copyright constraints, including

importing information produced using other

software

2.3 Provide guidance on how copyright constraints

affect use of own and others’ information

2.4 Explain which file format to use for saving designs

and images

2.5 Store and retrieve publication files effectively, in

line with local guidelines and conventions where

available

3 Use desktop publishing

software techniques to edit

and format publications

3.1 Determine and discuss what styles, colours, font

schemes, editing and formatting to use for the

publication

3.2 Create styles, colours and font schemes to meet

needs

3.3 Select and use appropriate techniques to edit

publications and format text

3.4 Manipulate images and graphic elements

accurately

ProQual, November 2017

Level 3 Diploma in IT User Skills

46

Learning Outcome – The learner

will: Assessment Criterion – The learner can:

3.5 Control text flow within single and multiple

columns and pages

3.6 Check publications meet needs, using IT tools and

making corrections as necessary

3.7 Identify and respond appropriately to quality

problems with publications to ensure that

outcomes are fit for purpose and meet needs

ProQual, November 2017

Level 3 Diploma in IT User Skills

47

Unit J/502/4609

Drawing and Planning Software

Learning Outcome – The learner

will: Assessment Criterion – The learner can:

1 Input, organise and combine

information for drawings or

plans

1.1 Identify what types of 2D shapes and other

elements will be needed

1.2 Identify which template or blank document to

use

1.3 Select the appropriate shapes, from those

available, to meet needs

1.4 Input the relevant shapes and other elements

into existing templates or blank documents so

that they are ready for editing and formatting

1.5 Identify what copyright constraints apply to the

use of shapes or other elements

1.6 Combine information of different types or from

different sources for drawings and plans

1.7 Store and retrieve drawing files effectively, in

line with local guidelines and conventions where

available

2 Use tools and techniques to

edit, manipulate, format and

present drawings or plans

2.1 Identify what drafting guides to use so that the

shapes and other elements are appropriately

prepared

2.2 Use appropriate software tools to manipulate

and edit shapes and other elements

2.3 Select and use appropriate software tools to

format shapes and other elements

2.4 Check drawings and plans meet needs, using IT

tools and making corrections as necessary

2.5 Use appropriate presentation methods and

accepted page layouts

ProQual, November 2017

Level 3 Diploma in IT User Skills

48

Unit A/502/4610

Drawing and Planning Software

Learning Outcome – The learner will: Assessment Criterion – The learner can:

1 Input, organise and combine

information for drawings or plans

1.1 Identify what types of shapes and other

elements will be needed

1.2 Review templates and describe how they need

to be changed to meet needs

1.3 Select, input and use the appropriate shapes to

meet needs, including importing shapes from

other sources

1.4 Select, adapt and use appropriate templates or

blank documents

1.5 Identify what copyright constraints apply to the

use of shapes or other elements

1.6 Combine information for drawings or plans

including importing information produced

using other software

1.7 Store and retrieve drawing files effectively, in

line with local guidelines and conventions

where available

2 Use tools and techniques to edit,

manipulate, format and present

drawings or plans

2.1 Identify what drafting guides to use so that the

shapes and other elements are appropriately

prepared

2.2 Select and use appropriate software tools to

manipulate and edit shapes and other

elements with precision

2.3 Select and use appropriate software tools to

format shapes and other elements, including

applying styles and colour schemes

2.4 Check drawings or plans meet needs, using IT

tools and making corrections as necessary

2.5 Identify and respond to any quality problems

with drawings or plans to make sure they meet

needs

ProQual, November 2017

Level 3 Diploma in IT User Skills

49

Learning Outcome – The learner will: Assessment Criterion – The learner can:

2.6 Select and use appropriate presentation

methods and accepted page layouts

ProQual, November 2017

Level 3 Diploma in IT User Skills

50

Unit F/502/4611

Drawing and Planning Software

Learning Outcome – The learner will: Assessment Criterion – The learner can:

1 Input, organise and combine

information for drawings or plans

1.1 Identify what types of shapes and other

elements will be needed

1.2 Evaluate templates and explain why and how

they need to be changed to meet needs

1.3 Select, adapt, create and use the appropriate

shapes to meet needs, including shapes

imported from other sources

1.4 Select, adapt, define and create appropriate

templates and styles to meet needs

1.5 Provide guidance on what copyright constraints

apply to the use of own and others’ shapes or

other elements

1.6 Combine information for drawings or plans

including exporting outcomes to other

software

1.7 Store and retrieve drawing files effectively, in

line with local guidelines and conventions

where available

2 Use tools and techniques to edit,

manipulate, format and present

drawings or plans

2.1 Explain what drafting guides to use so that the

shapes and other elements are appropriately

prepared

2.2 Select and use appropriate software tools to

manipulate and edit shapes and other

elements with precision

2.3 Select and use appropriate software tools to

format shapes and other elements, including

applying styles and colour schemes

2.4 Check drawings or plans meet needs, using IT

tools and making corrections as necessary

2.5 Identify and respond to quality problems with

drawings or plans to make sure they are fit for

purpose and meet needs

ProQual, November 2017

Level 3 Diploma in IT User Skills

51

Learning Outcome – The learner will: Assessment Criterion – The learner can:

2.6 Explain what context the drawings and plans

will be used in and how this will affect how

they are presented

2.7 Select and use appropriate presentation

methods and accepted page layouts

ProQual, November 2017

Level 3 Diploma in IT User Skills

52

Unit M/502/4572

Design Software

Learning Outcome – The learner will: Assessment Criterion – The learner can:

1 Obtain, insert and combine

information for designs

1.1 Identify what designs are needed

1.2 Obtain, input and prepare designs to meet

needs

1.3 Identify what generic copyright and other

constraints apply to the use of designs

1.4 Combine information of different types or

from different sources for designs

1.5 Identify the context in which the designs will

be used

1.6 Identify which file format to use for saving and

exchanging designs

1.7 Store and retrieve files effectively, in line with

local guidelines and conventions where

available

2 Use design software tools to

create, manipulate and edit

designs

2.1 Use suitable tools and techniques to create

designs

2.2 Use appropriate tools and techniques to

manipulate and edit designs

2.3 Check designs meet needs, using IT tools and

making corrections as necessary

ProQual, November 2017

Level 3 Diploma in IT User Skills

53

Unit T/502/4573

Design Software

Learning Outcome – The learner

will: Assessment Criterion – The learner can:

1 Obtain, insert and combine

information for designs

1.1 Describe what designs are needed

1.2 Obtain, input and prepare designs to meet needs

1.3 Describe what copyright and other constraints

apply to the use of designs

1.4 Use appropriate techniques to organise and

combine information of different types or from

different sources

1.5 Describe the context in which the designs will be

used

1.6 Describe what file format to use for saving

designs to suit different presentation methods

1.7 Store and retrieve files effectively, in line with

local guidelines and conventions where available

2 Use design software tools to

create, manipulate and edit

designs

2.1 Identify what technical factors affecting designs

need to be taken into account and how to do so

2.2 Select and use suitable techniques to create

designs

2.3 Use guide lines and dimensioning tools

appropriately to enhance precision

2.4 Select and use appropriate tools and techniques

to manipulate and edit for designs

2.5 Check designs meet needs, using IT tools and

making corrections as necessary

2.6 Identify and respond to quality problems with

designs to make sure that they meet needs

ProQual, November 2017

Level 3 Diploma in IT User Skills

54

Unit A/502/4574

Design Software

Learning Outcome – The learner

will: Assessment Criterion – The learner can:

1 Obtain, insert and combine

information for designs

1.1 Explain what designs are needed

1.2 Explain how the context affects the way designs

should be prepared

1.3 Provide guidance on what and how any copyright

or other constraints may apply to the use of own

and others’ designs

1.4 Obtain, insert and prepare designs

1.5 Explain how file format affects design quality,

format and size and how to choose appropriate

formats for saving designs

1.6 Use appropriate techniques to organise and

combine information of different types or from

different sources

1.7 Store and retrieve files effectively, in line with

guidelines and conventions where available

2 Use design software tools to

create, manipulate and edit

designs

2.1 Explain what technical factors affecting designs

needs to be taken into account and how to do so

2.2 Select and use suitable tools and techniques

efficiently to create designs

2.3 Use guide lines and dimensioning tools

appropriately to enhance precision

2.4 Select and use appropriate tools and technqiues to

manipulate and edit designs

2.5 Check designs meet needs, using IT tools and

making corrections as necessary

2.6 Identify and respond appropriately to quality

problems to ensure that outcomes are fit for

purpose and meet needs

ProQual, November 2017

Level 3 Diploma in IT User Skills

55

Unit J/502/4299

Using Email

Learning Outcome – The learner will: Assessment Criterion – The learner can:

1 Use e-mail software tools and techniques

to compose and send messages

1.1 Use software tools to compose and

format e-mail messages

1.2 Attach files to e-mail messages

1.3 Send e-mail messages

1.4 Identify how to stay safe and respect

others when using e-mail

1.5 Use an address book to store and

retrieve contact information

2 Manage incoming email effectively 2.1 Follow guidelines and procedures for

using e-mail

2.2 Identify when and how to respond to

e-mail messages

2.3 Read and respond to e-mail messages

appropriately

2.4 Identify what messages to delete and

when to do so

2.5 Organise and store e-mail messages

2.6 Respond appropriately to common email problems

ProQual, November 2017

Level 3 Diploma in IT User Skills

56

Unit M/502/4300

Using Email

Learning Outcome – The learner will: Assessment Criterion – The learner can:

1 Use e-mail software tools and

techniques to compose and send

messages

1.1 Select and use software tools to compose

and format e-mail messages, including

attachments

1.2 Determine the message size and how it can

be reduced

1.3 Send e-mail messages to individuals and

groups

1.4 Describe how to stay safe and respect others

when using e-mail

1.5 Use an address book to organise contact

information

2 Manage incoming e-mail effectively 2.1 Follow guidelines and procedures for using email

2.2 Read and respond to e-mail messages

appropriately

2.3 Use email software tools and techniques to

automate responses

2.4 Describe how to archive e-mail messages,

including attachments

2.5 Organise, store and archive e-mail messages

effectively

2.6 Respond appropriately to e-mail problems

ProQual, November 2017

Level 3 Diploma in IT User Skills

57

Unit T/502/4301

Using Email

Learning Outcome – The learner will: Assessment Criterion – The learner can:

1 Use e-mail software tools and

techniques to compose and send

messages

1.1 Select and use software tools to compose

and format e-mail messages, including

attachments

1.2 Explain methods to improve message

transmission

1.3 Send e-mail messages to individuals and

groups

1.4 Explain why and how to stay safe and respect

others when using e-mail

1.5 Use an address book to manage contact

information

2 Manage use of e-mail software

effectively

2.1 Develop and communicate guidelines and

procedures for using e-mail effectively

2.2 Read and respond appropriately to e-mail

messages and attachments

2.3 Use email software tools and techniques to

automate responses

2.4 Explain why, how and when to archive

messages

2.5 Organise, store and archive e-mail messages

effectively

2.6 Customise e-mail software to make it easier

to use

2.7 Explain how to minimise e-mail problems

2.8 Respond appropriately to email problems

ProQual, November 2017

Level 3 Diploma in IT User Skills

58

Unit J/502/4612

Imaging Software

Learning Outcome – The learner will: Assessment Criterion – The learner can:

1 Obtain, insert and combine

information for images

1.1 Identify what images are needed

1.2 Obtain, input and prepare images to meet

needs

1.3 Identify what generic copyright and other

constraints apply to the use of images

1.4 Combine information of different types or

from different sources for images

1.5 Identify the context in which the images will

be used

1.6 Identify which file format to use for saving and

exchanging images

1.7 Store and retrieve files effectively, in line with

local guidelines and conventions where

available

2 Use imaging software tools to

create, manipulate and edit

images

2.1 Use suitable tools and techniques to create

images

2.2 Use appropriate tools and techniques to

manipulate and edit images

2.3 Check images meet needs, using IT tools and

making corrections as necessary

ProQual, November 2017

Level 3 Diploma in IT User Skills

59

Unit L/502/4613

Imaging Software

Learning Outcome – The learner

will: Assessment Criterion – The learner can:

1 Obtain, insert and combine

information for images

1.1 Describe what images are needed

1.2 Obtain, input and prepare images to meet needs

1.3 Describe what copyright and other constraints

apply to the use of images

1.4 Use appropriate techniques to organise and

combine information of different types or from

different sources

1.5 Describe the context in which the images will be

used

1.6 Describe what file format to use for saving

images to suit different presentation methods

1.7 Store and retrieve files effectively, in line with

local guidelines and conventions where available

2 Use imaging software tools to

create, manipulate and edit

images

2.1 Identify what technical factors affecting images

need to be taken into account and how to do so

2.2 Select and use suitable techniques to create

images

2.3 Use guide lines and dimensioning tools

appropriately to enhance precision

2.4 Select and use appropriate tools and techniques

to manipulate and edit images

2.5 Check images meet needs, using IT tools and

making corrections as necessary

2.6 Identify and respond to quality problems with

images to make sure that they meet needs

ProQual, November 2017

Level 3 Diploma in IT User Skills

60

Unit R/502/4614

Imaging Software

Learning Outcome – The learner

will: Assessment Criterion – The learner can:

1 Obtain, insert and combine

information for images

1.1 Explain what images are needed

1.2 Explain how the context affects the way images

should be prepared

1.3 Provide guidance on what and how any copyright

or other constraints may apply to the use of own

and others’ images

1.4 Obtain, insert and prepare images

1.5 Explain how file format affects image quality,

format and size and how to choose appropriate

formats for savings images

1.6 Use appropriate techniques to organise and

combine information of different types or from

different sources

1.7 Store and retrieve files effectively, in line with

guidelines and conventions where available

2 Use imaging software tools to

create, manipulate and edit

images

2.1 Explain what technical factors affecting images

need to be taken into account and how to do so

2.2 Select and use suitable tools and techniques

efficiently to create images

2.3 Use guide lines and dimensioning tools

appropriately to enhance precision

2.4 Select and use appropriate tools and techniques to

manipulate and edit images

2.5 Check images meet needs, using IT tools and

making corrections as necessary

2.6 Identify and respond appropriately to quality

problems to ensure that images are fit for purpose

and meet needs

ProQual, November 2017

Level 3 Diploma in IT User Skills

61

Unit T/502/4296

Using the Internet

Learning Outcome – The learner will: Assessment Criterion – The learner can:

1 Connect to the internet 1.1 Identify different types of connection

methods that can be used to access the

Internet

1.2 Access the Internet or intranet

2 Use browser software to navigate web

pages

2.1 Use browser tools to navigate webpages

2.2 Identify when to change browser settings

to aid navigation

2.3 Adjust browser settings to meet needs

2.4 Use browser help facilities

3 Use browser tools to search for

information from the internet

3.1 Select and use appropriate search

techniques to locate information

3.2 Outline how information meets

requirements

3.3 Use references to make it easier to find

information another time

3.4 Download and save different types of

information from the Internet

4 Use browser software to communicate

information online

4.1 Select and use tools and techniques to

communicate information online

4.2 Use browser tools to share information

sources with others

4.3 Submit information online using forms or

interactive sites

4.4 Identify opportunities to post or publish

material to websites

ProQual, November 2017

Level 3 Diploma in IT User Skills

62

Learning Outcome – The learner will: Assessment Criterion – The learner can:

5 Follow and understand the need for

safety and security practices when

working online

5.1 Identify the threats to user safety when

working online

5.2 Outline how to minimise internet security

risks

5.3 Work responsibly and take appropriate

safety and security precautions when

working online

5.4 Keep personal information secure

5.5 Follow relevant laws, guidelines and

procedures for the use of the Internet

ProQual, November 2017

Level 3 Diploma in IT User Skills

63

Unit A/502/4297

Using the Internet

Learning Outcome – The learner will: Assessment Criterion – The learner can:

1 Connect to the Internet 1.1 Identify different types of connection

methods that can be used to access the

Internet

1.2 Identify the benefits and drawbacks of the

connection method used

1.3 Get online with an Internet connection

1.4 Use help facilities to solve Internet

connection problems

2 Use browser software to navigate

webpages effectively

2.1 Select and use browser tools to navigate

webpages

2.2 Identify when to change settings to aid

navigation

2.3 Adjust browser settings to optimise

performance and meet needs

2.4 Identify ways to improve the performance

of a browser

3 Use browser tools to search for

information from the Internet

3.1 Select and use appropriate search

techniques to locate information efficiently

3.2 Describe how well information meets

requirements

3.3 Manage and use references to make it

easier to find information another time

3.4 Download, organise and store different

types of information from the Internet

4 Use browser software to

communicate information online

4.1 Identify opportunities to create, post or

publish material to websites

4.2 Select and use appropriate tools and

techniques to communicate information

online

ProQual, November 2017

Level 3 Diploma in IT User Skills

64

Learning Outcome – The learner will: Assessment Criterion – The learner can:

4.3 Use browser tools to share information

sources with others

4.4 Submit information online

5 Understand the need for safety and

security practices when working

online

5.1 Describe the threats to system

performance when working online

5.2 Work responsibly and take appropriate

safety and security precautions when

working online

5.3 Describe the threats to information security

when working online

5.4 Manage personal access to online sources

securely

5.5 Describe the threats to user safety when

working online

5.6 Describe how to minimise internet security

risks

5.7 Apply laws, guidelines and procedures for

safe and secure Internet use

5.8 Explain the importance of the relevant laws

affecting Internet users

ProQual, November 2017

Level 3 Diploma in IT User Skills

65

Unit F/502/4298

Using the Internet

Learning Outcome – The learner will: Assessment Criterion – The learner can:

1 Select and set up an appropriate

connection to access the Internet

1.1 Identify different types of connection

methods that can be used to access the

Internet

1.2 Explain the benefits and drawbacks of

different connection methods

1.3 Analyse the issues affecting different

groups of users

1.4 Select and set up an Internet connection

using an appropriate combination of

hardware and software

1.5 Recommend a connection method for

Internet access to meet identified needs

1.6 Diagnose and solve Internet connection

problems

2 Set up and use browser software to

navigate webpages

2.1 Select and use browser tools to navigate

webpages effectively

2.2 Explain when to change browser settings

to aid navigation

2.3 Adjust and monitor browser settings to

maintain and improve performance

2.4 Explain when and how to improve

browser performance

2.5 Customise browser software to make it

easier to use

3 Use browser tools to search effectively

and efficiently for information from the

Internet

3.1 Select and use appropriate search

techniques to locate information

efficiently

3.2 Evaluate how well information meets

requirements

ProQual, November 2017

Level 3 Diploma in IT User Skills

66

Learning Outcome – The learner will: Assessment Criterion – The learner can:

3.3 Manage and use references to make it

easier to find information another time

3.4 Download, organise and store different

types of information from the Internet

4 Use browser software to communicate

information online

4.1 Identify and analyse opportunities to

create, post or publish material to

websites

4.2 Select and use appropriate tools and

techniques to communicate information

online

4.3 Share and submit information online

using appropriate language and

moderate content from others

5 Develop and apply appropriate safety

and security practices and procedures

when working online

5.1 Explain the threats to system

performance when working online

5.2 Work responsibly and take appropriate

safety and security precautions when

working online

5.3 Explain the threats to information

security and integrity when working

online

5.4 Keep information secure and manage

user access to online sources securely

5.5 Explain the threats to user safety when

working online

5.6 Explain how to minimise internet

security risks

5.7 Develop and promote laws, guidelines

and procedures for safe and secure use

of the Internet

ProQual, November 2017

Level 3 Diploma in IT User Skills

67

Unit R/502/4256

IT Security for Users

Learning Outcome – The learner will: Assessment Criterion – The learner can:

1 Use appropriate methods to

minimise security risks to IT systems

and data

1.1 Identify security issues that may threaten

system performance

1.2 Take appropriate security precautions to

protect IT systems and data

1.3 Identify threats to information security

associated with the widespread use of

technology

1.4 Take appropriate precautions to keep

information secure

1.5 Follow relevant guidelines and procedures

for the secure use of IT

1.6 Describe why it is important to backup data

securely

1.7 Ensure personal data is backed up to

appropriate media

ProQual, November 2017

Level 3 Diploma in IT User Skills

68

Unit Y/502/4257

IT Security for Users

Learning Outcome – The learner will: Assessment Criterion – The learner can:

1 Select and use appropriate methods to

minimise security risk to IT systems and

data

1.1 Describe the security issues that may

threaten system performance

1.2 Apply a range of security precautions to

protect IT systems and data

1.3 Describe the threats to system and

information security and integrity

1.4 Keep information secure and manage

personal access to information sources

securely

1.5 Describe ways to protect hardware,

software and data and minimise security

risk

1.6 Apply guidelines and procedures for the

secure use of IT

1.7 Describe why it is important to backup

data and how to do so securely

1.8 Select and use effective backup

procedures for systems and data

ProQual, November 2017

Level 3 Diploma in IT User Skills

69

Unit D/502/4258

IT Security for Users

Learning Outcome – The learner will: Assessment Criterion – The learner can:

1 Select, use and develop appropriate

procedures to monitor and minimise

security risk to IT systems and data

1.1 Evaluate the security issues that may

threaten system performance

1.2 Select, use and evaluate a range of

security precautions to protect IT systems

and monitor security

1.3 Evaluate the threats to system and

information security and integrity

1.4 Manage access to information sources

securely to maintain confidentiality,

integrity and availability of information

1.5 Explain why and how to minimise security

risks to hardware, software and data for

different users

1.6 Apply, maintain and develop guidelines

and procedures for the secure use of IT

1.7 Select and use effective backup and

archiving procedures for systems and data

ProQual, November 2017

Level 3 Diploma in IT User Skills

70

Unit H/502/4374

Using Mobile IT Devices

Learning Outcome – The

learner will: Assessment Criterion – The learner can:

1 Set up the mobile device

to meet needs

1.1 Set up the mobile device for use

1.2 Use mobile device interface features effectively

1.3 Identify when and how to adjust device settings

1.4 Adjust device settings to meet needs

1.5 Identify any specific health and safety issues

associated with the use of mobile devices

1.6 Follow guidelines and procedures for the use of

mobile devices

2 Use applications and files

on the mobile device

2.1 Identify the different applications on the mobile

device and what they can be used for

2.2 Select and use applications and files on the mobile

device for an appropriate purpose

2.3 Input data accurately into a mobile device

2.4 Organise, store and retrieve data on a mobile device

3 Transfer data to and from

the mobile device

3.1 Identify different types of secure connection methods

that can be used between devices

3.2 Transfer information to and from a mobile device

3.3 Recognise copyright and other constraints on the use

and transfer of information

3.4 Identify why it is important to stay safe, keep

information secure and to respect others when using

a mobile device

3.5 Keep information secure when using a mobile device

4 Maintain the performance

of the mobile device

4.1 Identify factors that can affect performance of the

mobile device

ProQual, November 2017

Level 3 Diploma in IT User Skills

71

Learning Outcome – The

learner will: Assessment Criterion – The learner can:

4.2 Use appropriate techniques to maintain the

performance of the mobile device

4.3 Identify common problems that occur with mobile

devices and what causes them

4.4 Identify when to try to solve a problem and where to

get expert advice

4.5 Use available resources to respond quickly and

appropriately to common device problems

ProQual, November 2017

Level 3 Diploma in IT User Skills

72

Unit K/502/4375

Using Mobile IT Devices

Learning Outcome – The learner

will: Assessment Criterion – The learner can:

1 Set up and customise the

mobile device to meet needs

1.1 Describe the purpose of the different features

and drawbacks of the mobile device

1.2 Describe different methods that can be used to

access mobile networks

1.3 Prepare, set up and configure the mobile device

for use

1.4 Select, use and customise interface features and

settings to meet needs and improve efficiency

1.5 Describe any specific health and safety issues

associated with the use of mobile devices

1.6 Apply guidelines and procedures for the use of

mobile devices

2 Select and use applications and

files on the mobile device

2.1 Select and use applications and files on the

mobile device for an appropriate purpose

2.2 Define file formats appropriate for mobile

devices

2.3 Use software or tools to prepare or convert files

to an appropriate format for mobile devices

2.4 Input data accurately into a mobile device

2.5 Organise, store and retrieve data efficiently on a

mobile device

3 Use tools and techniques to

transfer data to and from

mobile devices

3.1 Describe different types of secure connection

methods that can be used between devices

3.2 Describe software requirements and techniques

to connect and synchronise devices

ProQual, November 2017

Level 3 Diploma in IT User Skills

73

Learning Outcome – The learner

will: Assessment Criterion – The learner can:

3.3 Transfer information to and from mobile devices

using secure connection procedures

3.4 Synchronise mobile device data with source data

3.5 Recognise copyright and other constraints on

the use and transfer of information

3.6 Explain why it is important to stay safe, keep

information secure and to respect others when

using mobile devices

3.7 Keep information secure when using a mobile

device

4 Optimise the performance of

mobile devices

4.1 Describe the factors that can affect performance

of the mobile device and how to make

improvements

4.2 Use appropriate techniques to optimise the

performance of the mobile device

4.3 Describe problems that may occur with mobile

devices and what causes them

4.4 Use an appropriate fault-finding procedure to

identify and solve problems with the mobile

device

4.5 Describe when to try to solve a problem and

where to get expert advice

ProQual, November 2017

Level 3 Diploma in IT User Skills

74

Unit Y/502/4615

Multimedia Software

Learning Outcome – The learner will: Assessment Criterion – The learner can:

1 Plan the content and organisation of

multimedia products to meet needs

1.1 Use simple techniques to plan the content

and organisation of multimedia products

1.2 Identify the type of multimedia outcome

to meet requirements

1.3 Identify what is required in the

specification

1.4 Identify copyright or other constraints for

using others’ information

2 Obtain, input and combine content to

build multimedia outcomes

2.1 Select and use an appropriate input device

to enter content for multimedia outcomes

2.2 Combine information of different types or

from different sources for multimedia

outcomes

2.3 Identify the file format and storage media

to use

2.4 Select and use appropriate software to

write multimedia files

2.5 Store and retrieve multimedia files

effectively, in line with local guidelines and

conventions where available

3 Use multimedia software tools to edit

and format multimedia content to

meet requirements

3.1 Select and use appropriate techniques to

edit and format multimedia outcomes

3.2 Manipulate images and graphic elements

accurately

3.3 Check multimedia outcomes meet needs,

using IT tools and making corrections as

necessary

4 Play and present multimedia

outcomes

4.1 Identify what display device to use for

multimedia outcomes

ProQual, November 2017

Level 3 Diploma in IT User Skills

75

Learning Outcome – The learner will: Assessment Criterion – The learner can:

4.2 Use appropriate techniques to navigate

and display multimedia outcomes

4.3 Control the playback of multimedia files

4.4 Adjust display settings to meet needs

ProQual, November 2017

Level 3 Diploma in IT User Skills

76

Unit D/502/4616

Multimedia Software

Learning Outcome – The learner

will: Assessment Criterion – The learner can:

1 Plan the content and

organisation of multimedia

products to meet needs

1.1 Describe the type of multimedia outcome

needed and the specification that it must meet

1.2 Select and use appropriate techniques to plan

and communicate the content, design and

layout of multimedia products

1.3 Identify how the different elements of the

content will be sourced and how they will relate

in the design layout

1.4 Plan the use of interactive features and

transitions to meet needs

1.5 Describe how copyright and other constraints

affect use of own and others’ information

2 Obtain, input and combine

content to build multimedia

outcomes

2.1 Select and use an appropriate combination of

input device, software and input techniques to

obtain and input relevant content for

multimedia outcomes

2.2 Combine information of different types or from

different sources for multimedia outcomes

2.3 Describe the file format and storage media to

use

2.4 Store and retrieve multimedia files effectively,

in line with local guidelines and conventions

where available

3 Use multimedia software tools

to edit and format multimedia

content to meet requirements

3.1 Select and use appropriate techniques to edit

and format multimedia outcomes

3.2 Manipulate images and graphic elements

accurately

3.3 Check multimedia outcomes meet needs, using

IT tools and making corrections as necessary

ProQual, November 2017

Level 3 Diploma in IT User Skills

77

Learning Outcome – The learner

will: Assessment Criterion – The learner can:

3.4 Adjust outcomes in response to any identified

quality problems

4 Play and present multimedia

outcomes

4.1 Described what combination of display device

and software to use for displaying different

multimedia file formats

4.2 Select and use appropriate software for

displaying multimedia outcomes

4.3 Select and use appropriate navigation

techniques and playback controls to suit the

files

4.4 Adjust the display settings of the software and

display device to present outcomes effectively

ProQual, November 2017

Level 3 Diploma in IT User Skills

78

Unit H/502/4617

Multimedia Software

Learning Outcome – The learner

will: Assessment Criterion – The learner can:

1 Plan the content and

organisation of multimedia

products to meet needs

1.1 Select and use appropriate techniques to plan and

communicate the content, design and layout of

multimedia outcomes

1.2 Plan the use of interactive features, transitions and

effects to meet needs

1.3 Explain the type of multimedia outcome needed and

the specification that it must meet

1.4 Develop the design layout for multimedia outcomes

1.5 Explain how the different elements of the content

will relate and what elements of the content will be

interactive

1.6 Summarise how copyright and other constraints

affect use of own and others’ information

2 Obtain, input and combine

content to build multimedia

outcomes

2.1 Select and use an appropriate combination of input

device, software and input techniques to obtain and

input the relevant content

2.2 Combine information of different types or from

different sources for multimedia outcomes

2.3 Select and use appropriate software to write and

compress multimedia files

2.4 Store and retrieve multimedia files effectively, in

line with local guidelines and conventions where

available

2.5 Explain when and why to use different file formats

and file compression for saving multimedia files

3 Use tools and techniques to

build and edit multimedia

content

3.1 Select and use appropriate techniques to edit and

format multimedia outcomes

3.2 Manipulate images and graphic elements accurately

ProQual, November 2017

Level 3 Diploma in IT User Skills

79

Learning Outcome – The learner

will: Assessment Criterion – The learner can:

3.3 Check multimedia outcomes meet needs, using IT

tools and making corrections as necessary

3.4 Identify and respond appropriately to quality

problems to ensure that outcomes are fit for

purpose and meet needs

4 Play and present multimedia

outcomes

4.1 Explain what combination of display device and

software to use that will overcome any constraints

there may be in displaying different multimedia file

formats

4.2 Select and use appropriate software to optimise the

display of multimedia outcomes and maximise

impact

4.3 Select and adjust the display settings to exploit the

features of the display device and optimise the

quality of the presentation

ProQual, November 2017

Level 3 Diploma in IT User Skills

80

Unit D/502/4244

Optimise IT System Performance

Learning Outcome – The

learner will: Assessment Criterion – The learner can:

1 Maintain hardware and

software in working order

1.1 Identify the operating system and capacity of the

computer system

1.2 Take appropriate steps to protect computer

hardware against loss or damage

1.3 Run anti-virus and other security software regularly

1.4 Set up printers and other peripheral devices

2 Manage files to maintain

system performance

2.1 Use file navigation software to organise files into an

appropriate folder structure

2.2 Backup and restore files and folders

2.3 Identify why it is important to undertake routine file

housekeeping of the information stored on

computer systems

2.4 Carry out routine file housekeeping so that

information is easy to find

3 Respond to common IT

system problems and errors

3.1 Identify common IT system problems and responses

3.2 Respond appropriately to common IT system

problems

3.3 Identify where to get expert advice

3.4 Seek expert advice when appropriate

4 Customise the working

environment to meet needs

4.1 Adjust system settings as appropriate to individual

needs

ProQual, November 2017

Level 3 Diploma in IT User Skills

81

Unit H/502/4245

Optimise IT System Performance

Learning Outcome – The learner

will: Assessment Criterion – The learner can:

1 Keep computer hardware

and software operating

efficiently

1.1 Describe the main features and functions of the

computer operating system

1.2 Take appropriate steps to protect computer

hardware from loss or damage

1.3 Configure anti-virus and other security software

1.4 Install and configure printers and other peripheral

devices

1.5 Configure network settings for mobile and remote

computing

1.6 Configure a computer to present or display

information to an audience

2 Manage files and disks to

optimise performance

2.1 Use file navigation software to organise files into

an appropriate folder structure

2.2 Backup and restore files and folders

2.3 Describe why it is important to undertake file

housekeeping of the information stored on

computer systems and how it affects performance

2.4 Manage file and disk housekeeping so that

information is secure and easy to find

2.5 Share files and folders with other users

2.6 Distinguish between data and system file types

3 Troubleshoot and respond to

common IT system problems

and errors

3.1 Describe common IT system problems and what

causes them

3.2 Describe and record IT system problems to enable

effective support

3.3 Describe when to try to solve a problem

independently, and when to get expert advice

ProQual, November 2017

Level 3 Diploma in IT User Skills

82

Learning Outcome – The learner

will: Assessment Criterion – The learner can:

3.4 Troubleshoot and respond to IT system problems

appropriately

3.5 Check that errors and problems have been resolved

satisfactorily

4 Customise the working

environment to optimise

performance

4.1 Describe methods that can be used to optimise

system performance

4.2 Select and adjust system settings to optimise

performance as appropriate

4.3 Configure the automatic start of programmes and

other graphical display options

5 Maintain software to meet

performance needs

5.1 Describe when and how to upgrade software

5.2 Use appropriate techniques to maintain software

5.3 Locate and install driver files for different devices

ProQual, November 2017

Level 3 Diploma in IT User Skills

83

Unit K/502/4246

Optimise IT System Performance

Learning Outcome – The learner

will: Assessment Criterion – The learner can:

1 Keep computer hardware and

software operating efficiently

1.1 Explain the factors that should be taken into

account when choosing an operating system

1.2 Take appropriate steps to protect computer

hardware from loss or damage

1.3 Explain why routine fault-finding procedures are

important

1.4 Use an appropriate fault-finding procedure to

routinely monitor hardware performance

1.5 Configure anti-virus and other security software

1.6 Install and configure printers and other

peripheral devices

1.7 Configure synchronisation and maintain security

on remote access sessions

1.8 Configure a computer to present or display

information to an audience

2 Manage files to maintain and

improve performance

2.1 Explain why it is important to undertake file

housekeeping of the information stored on

computer systems and how it affects

performance

2.2 Use file navigation software to organise files

into an appropriate folder structure

2.3 Archive, backup and restore files and folders

2.4 Manage file and disk housekeeping so that

information is secure and easy to find

2.5 Configure access to remote file systems

2.6 Distinguish between data and system file types

ProQual, November 2017

Level 3 Diploma in IT User Skills

84

Learning Outcome – The learner

will: Assessment Criterion – The learner can:

3 Troubleshoot and respond to IT

system problems quickly and

effectively

3.1 Assess IT system problems, explain what causes

them and how to respond to them and avoid

similar problems in the future

3.2 Carry out contingency planning to recover from

system failure and data loss

3.3 Monitor and record IT system problems to

enable effective response

3.4 Monitor system settings and adjust when

necessary

3.5 Explain when and where to get expert advice

3.6 Help others to select and use appropriate

resources to respond to IT system problems

3.7 Check that errors and problems have been

resolved satisfactorily

4 Plan and monitor the routine

and non-routine maintenance of

hardware and software

4.1 Clarify the resources that will be needed to carry

out maintenance

4.2 Develop a plan for the maintenance of IT

hardware and software

4.3 Monitor the implementation of maintenance

plans, updating them where necessary

5 Review and modify hardware

and software to maintain

performance

5.1 Use appropriate techniques to maintain

software for optimum performance

5.2 Clarify when and how to upgrade software

5.3 Review and modify hardware settings to

maintain performance

ProQual, November 2017

Level 3 Diploma in IT User Skills

85

Unit Y/502/4369

Personal Information Management Software

Learning Outcome – The learner will: Assessment Criterion – The learner can:

1 Use a calendar to schedule

appointments

1.1 Create, edit and delete calendar entries

1.2 Arrange recurring appointments

1.3 Invite others to meetings and monitor

attendance

1.4 Respond to meeting requests from

others

1.5 Create reminders for calendar

appointments

1.6 Organise and display appointments as

required

2 Use a task list to prioritise activities 2.1 Create, edit and delete task information

2.2 Organise and display tasks, setting

targets for completion

2.3 Monitor task progress and set

reminders

2.4 Report on task status and activity

3 Use an address book to store, organise

and retrieve contact information

3.1 Create, edit and delete contact

information

3.2 Organise and display contact

information

3.3 Set up a distribution list

3.4 Describe why it is important to use

personal data responsibly and safely

3.5 Outline why and how to keep contact

information up to date

ProQual, November 2017

Level 3 Diploma in IT User Skills

86

Unit L/502/4370

Personal Information Management Software

Learning Outcome – The learner will: Assessment Criterion – The learner can:

1 Use calendars to schedule appointments

and meetings

1.1 Create, edit and delete multiple

calendar entries

1.2 Arrange recurring appointments

1.3 Invite others to meetings and monitor

attendance

1.4 Respond to meeting requests from

others

1.5 Create reminders for calendar

appointments and events

1.6 Locate, organise and display

appointments and events as required

1.7 Import and export calendar data

1.8 Describe how to share calendars with

other users

2 Use a task list to prioritise activities 2.1 Create, edit and delete task information

2.2 Organise and display tasks, setting

targets for completion

2.3 Monitor task progress and set reminders

2.4 Report on task status and activity

2.5 Use software features to work

collaboratively on tasks with other users

3 Use an address book to store, organise

and retrieve contact information

3.1 Create, update and delete contact

information

3.2 Locate, organise and display contact

information efficiently

3.3 Create additional contact lists to

separate work and leisure contacts

ProQual, November 2017

Level 3 Diploma in IT User Skills

87

Learning Outcome – The learner will: Assessment Criterion – The learner can:

3.4 Select and export contact details for use

in other applications

3.5 Create and modify a distribution list

3.6 Share contact information with others

responsibly

3.7 Explain why it is important to use

personal data responsibly and safely

3.8 Describe why and how to keep contact

information up to date

ProQual, November 2017

Level 3 Diploma in IT User Skills

88

Unit K/502/4618

Project Management Software

Learning Outcome – The learner will: Assessment Criterion – The learner can:

1 Create and define a project 1.1 Identify the main components of the project

management software

1.2 Identify the information about the project that

must be included

1.3 Create a new project file using templates

where appropriate

1.4 Store and retrieve project management files

effectively in line with local guidelines for

storage and use of data where applicable

2 Enter and edit information about

project tasks and resources

2.1 Identify types of tasks, milestones, deadlines

and constraints

2.2 Enter and edit information about project tasks

2.3 Identify time and resources required for the

project

2.4 Apply a task calendar for scheduling tasks

2.5 Enter and edit information about resources for

use in the project

2.6 Mark any dependencies between tasks

2.7 Assign resources to tasks

3 Update information about project

progress

3.1 Use editing and formatting techniques to

update project elements

3.2 Update task status in line with progress

3.3 Update information about resources as

required

ProQual, November 2017

Level 3 Diploma in IT User Skills

89

Learning Outcome – The learner will: Assessment Criterion – The learner can:

4 Select and use appropriate tools

and techniques to display and

report on project status

4.1 Use filtering and formatting techniques to

display project information to meet needs

4.2 Select and generate project reports using predefined formats to meet needs

ProQual, November 2017

Level 3 Diploma in IT User Skills

90

Unit M/502/4619

Project Management Software

Learning Outcome – The learner

will: Assessment Criterion – The learner can:

1 Create and define a project 1.1 Identify the critical information about the

project that must be included

1.2 Create, store and retrieve project management

files effectively in line with local guidelines for

storage and use of data where applicable

1.3 Define the project file properties and project

options

2 Enter and edit information about

project tasks and resources

2.1 Identify the critical tasks and milestones to be

completed

2.2 Enter and edit information about project tasks

2.3 Identify any deadlines and constraints which

apply to the project

2.4 Identify issues of resource availability and

utilisation

2.5 Create and apply a task calendar for scheduling

tasks

2.6 Enter and edit information about resources for

use in the project

2.7 Adjust templates for project information

2.8 Set up and edit dependencies between tasks

3 Update information about

project progress

3.1 Describe the methods to update and report

information about project progress

3.2 Use editing and formatting techniques to

update project elements

3.3 Update task status in line with progress

3.4 Update information about resources as

required

ProQual, November 2017

Level 3 Diploma in IT User Skills

91

Learning Outcome – The learner

will: Assessment Criterion – The learner can:

3.5 Compare actual progress with project baseline

and reschedule uncompleted tasks

3.6 Identify any risks and issues that may have an

impact on the project

4 Select and use appropriate tools

and techniques to display and

report on project status

4.1 Select and create project reports to meet needs

4.2 Use filtering and formatting techniques to

display project information to meet needs

4.3 Share project information with other

applications

ProQual, November 2017

Level 3 Diploma in IT User Skills

92

Unit H/502/4620

Project Management Software

Learning Outcome – The learner will: Assessment Criterion – The learner can:

1 Create and define a project 1.1 Explain the critical information about the

project that must be included

1.2 Create, store and retrieve project

management files in line with local

guidelines where applicable

1.3 Define the project file properties and

project options

1.4 Create master and sub-projects

1.5 Create links across projects and manage

changes to linked tasks

2 Enter and edit information about

project tasks and resources

2.1 Identify the critical tasks and milestones to

be completed

2.2 Explain how to set up any deadlines and

constraints which apply to the project

2.3 Enter and edit information about project

tasks

2.4 Explain how to resolve issues of resource

availability and utilisation

2.5 Enter and edit information about

resources to be used in the project

2.6 Create and apply a task calendar for

scheduling tasks

2.7 Identify and resolve any issues of resource

allocation

2.8 Define and set up dependencies between

tasks

3 Update information about project

progress

3.1 Explain the methods available to track

project progress and review against plans

ProQual, November 2017

Level 3 Diploma in IT User Skills

93

Learning Outcome – The learner will: Assessment Criterion – The learner can:

3.2 Use editing and formatting techniques to

update project elements

3.3 Update task status in line with progress

3.4 Update information about resources as

required

3.5 Compare actual progress with project

baseline and reschedule uncompleted

tasks

3.6 Identify and assess the impact of risks and

issues on the project

3.7 Manage information on project risks and

issues

4 Select and use appropriate tools and

techniques to display and report on

project status

4.1 Create and customise project reports to

meet needs

4.2 Use filtering and formatting techniques to

display project information to meet needs

4.3 Share project information with other

applications

ProQual, November 2017

Level 3 Diploma in IT User Skills

94

Unit K/502/4621

Presentation Software

Learning Outcome – The learner will: Assessment Criterion – The learner can:

1 Input and combine text and other

information within presentation

slides

1.1 Identify what types of information are required

for the presentation

1.2 Select and use different slide layouts as

appropriate for different types of information

1.3 Enter information into presentation slides so

that it is ready for editing and formatting

1.4 Identify any constraints which may affect the

presentation

1.5 Combine information of different forms or

from different sources for presentations

1.6 Store and retrieve presentation files

effectively, in line with local guidelines and

conventions where available

2 Use presentation software tools

to structure, edit and format

slides

2.1 Identify what slide structure to use

2.2 Select and use an appropriate template to

structure slides

2.3 Select and use appropriate techniques to edit

slides

2.4 Select and use appropriate techniques to

format slides

3 Prepare slides for presentation to

meet needs

3.1 Identify how to present slides to meet needs

and communicate effectively

3.2 Prepare slides for presentation

3.3 Check presentation meets needs, using IT tools

and making corrections as necessary

ProQual, November 2017

Level 3 Diploma in IT User Skills

95

Unit M/502/4622

Presentation Software

Learning Outcome – The learner will: Assessment Criterion – The learner can:

1 Input and combine text and other

information within presentation

slides

1.1 Identify what types of information are

required for the presentation

1.2 Enter text and other information using layouts

appropriate to type of information

1.3 Insert charts and tables into presentation

slides

1.4 Insert images, video or sound to enhance the

presentation

1.5 Identify any constraints which may affect the

presentation

1.6 Organise and combine information of

different forms or from different sources for

presentations

1.7 Store and retrieve presentation files

effectively, in line with local guidelines and

conventions where available

2 Use presentation software tools to

structure, edit and format slide

sequences

2.1 Identify what slide structure and themes to

use

2.2 Select, change and use appropriate templates

for slides

2.3 Select and use appropriate techniques to edit

slides and presentations to meet needs

2.4 Select and use appropriate techniques to

format slides and presentations

2.5 Identify what presentation effects to use to

enhance the presentation

2.6 Select and use animation and transition

effects appropriately to enhance slide

sequences

ProQual, November 2017

Level 3 Diploma in IT User Skills

96

Learning Outcome – The learner will: Assessment Criterion – The learner can:

3 Prepare slideshow for

presentation

3.1 Describe how to present slides to meet needs

and communicate effectively

3.2 Prepare slideshow for presentation

3.3 Check presentation meets needs, using IT

tools and making corrections as necessary

3.4 Identify and respond to any quality problems

with presentations to ensure that

presentations meet needs

ProQual, November 2017

Level 3 Diploma in IT User Skills

97

Unit T/502/4623

Presentation Software

Learning Outcome – The learner will: Assessment Criterion – The learner can:

1 Input and combine text and other

information within presentation

slides

1.1 Explain what types of information are

required for the presentation

1.2 Enter text and other information using layouts

appropriate to type of information

1.3 Insert charts and tables and link to source

data

1.4 Insert images, video or sound to enhance the

presentation

1.5 Identify any constraints which may affect the

presentation

1.6 Organise and combine information for

presentations in line with any constraints

1.7 Store and retrieve presentation files

effectively, in line with local guidelines and

conventions where available

2 Use presentation software tools to

structure, edit and format

presentations

2.1 Explain when and how to use and change slide

structure and themes to enhance

presentations

2.2 Create, amend and use appropriate templates

and themes for slides

2.3 Explain how interactive and presentation

effects can be used to aid meaning or impact

2.4 Select and use appropriate techniques to edit

and format presentations to meet needs

2.5 Create and use interactive elements to

enhance presentations

2.6 Select and use animation and transition

techniques appropriately to enhance

presentations

ProQual, November 2017

Level 3 Diploma in IT User Skills

98

Learning Outcome – The learner will: Assessment Criterion – The learner can:

3 Prepare interactive slideshow for

presentation

3.1 Explain how to present slides to communicate

effectively for different contexts

3.2 Prepare interactive slideshow and associated

products for presentation

3.3 Check presentation meets needs, using IT

tools and making corrections as necessary

3.4 Evaluate presentations, identify any quality

problems and discuss how to respond to them

3.5 Respond appropriately to quality problems to

ensure that presentations meet needs and are

fit for purpose

ProQual, November 2017

Level 3 Diploma in IT User Skills

99

Unit H/502/9154

Internet Safety for IT users

Learning Outcome – The learner will: Assessment Criterion – The learner can:

1 Understand the risks that can exist

when using the Internet.

1.1 Identify risks to user safety and privacy.

1.2 Identify risks to data security.

1.3 Identify risks to system performance and

integrity.

1.4 Outline how to minimise Internet risks.

1.5 Outline factors that affect the reliability of

information on websites.

2 Know how to safeguard self and

others when working online.

2.1 Take appropriate precautions to ensure

own safety and privacy.

2.2 Protect personal information online.

2.3 Carry out checks on others’ online identity.

2.4 Describe the forms and features of

cyberbullying.

2.5 Identify when and how to report online

safety issues.

2.6 Identify where to get online help and

information on e-safety.

3 Take precautions to maintain data

security.

3.1 Take appropriate precautions to maintain

data security.

3.2 Take appropriate precautions to maintain

system performance and integrity.

3.3 Use appropriate browser safety and

security settings.

3.4 Use appropriate client software safety and

security settings.

ProQual, November 2017

Level 3 Diploma in IT User Skills

100

Learning Outcome – The learner will: Assessment Criterion – The learner can:

4 Follow legal constraints, guidelines

and procedures which apply when

working online.

4.1 Identify legal constraints on the uploading

and downloading of software and other

digital content.

4.2 Identify legal constraints on online

behaviour.

4.3 Correctly observe guidelines and

procedures for the safe use of the Internet.

ProQual, November 2017

Level 3 Diploma in IT User Skills

101

Unit L/502/4384

IT Software Fundamentals

Learning Outcome – The learner

will: Assessment Criterion – The learner can:

1 Select and use software

applications to meet needs and

solve problems

1.1 Identify different software applications and give

examples of their use

1.2 Select and use appropriate software applications

to develop, produce and present different types

of information to meet needs and solve

problems

1.3 Identify what types of information are needed

2 Enter, develop and format

different types of information to

suit its meaning and purpose

2.1 Enter, organise and format different types of

information to meet needs

2.2 Apply editing techniques to refine information

as required

2.3 Combine information of different forms or from

different sources to meet needs

2.4 Select and use appropriate page layout to

present information effectively

3 Present information in ways

that are fit for purpose and

audience

3.1 Work accurately and proof-read, using software

facilities where appropriate for the task

3.2 Produce information that is fit for purpose and

audience using commonly accepted layouts as

appropriate

4 Make effective use of IT tools

and facilities to present

information

4.1 Review and modify work as it progresses to

ensure the result is fit for purpose and audience

4.2 Review the effectiveness of the IT tools selected

to meet presentation needs

ProQual, November 2017

Level 3 Diploma in IT User Skills

102

Unit R/502/4385

IT Software Fundamentals

Learning Outcome – The learner will: Assessment Criterion – The learner can:

1 Select and use appropriate

software applications to meet

needs and solve problems

1.1 Describe what types of information are

needed

1.2 Select and use software applications to

develop, produce and present different types

of information to meet needs and solve

problems

2 Enter, develop, combine and

format different types of

information to suit its meaning

and purpose

2.1 Enter, organise, refine and format different

types of information, applying editing

techniques to meet needs

2.2 Use appropriate techniques to combine image

and text components

2.3 Combine information of different forms or

from different sources

2.4 Select and use appropriate page layout to

present information effectively

3 Present information in ways that

are fit for purpose and audience

3.1 Work accurately and proof-read, using

software facilities where appropriate

3.2 Identify inconsistencies or quality issues with

the presentation of information

3.3 Produce information that is fit for purpose

and audience using accepted layouts and

conventions as appropriate

4 Evaluate the selection and use of

IT tools and facilities to present

information

4.1 Review and modify work as it progresses to

ensure the result is fit for purpose and

audience and to inform future judgements

4.2 Review the effectiveness of the IT tools

selected to meet needs in order to improve

future work

ProQual, November 2017

Level 3 Diploma in IT User Skills

103

Unit Y/502/4209

Set Up an IT System

Learning Outcome – The learner will: Assessment Criterion – The learner can:

1 Connect up a personal computer,

printer and peripheral devices

safely

1.1 Identify what IT system components, storage

and peripheral devices are needed and how

to connect them

1.2 Identify any health and safety issues

associated with setting up an IT system

1.3 Connect up the components of an IT system

safely, including a printer and other

peripheral devices

1.4 Connect removable storage media to a PC

safely

2 Connect to an IT communication

service

2.1 Connect communication hardware safely to a

PC

2.2 Identify the details needed to connect to an

Internet Service Provider (ISP)

2.3 Connect to a communication service from a

PC

3 Set up software for use 3.1 Configure the user interface to meet needs

3.2 Identify what security precautions need to be

addressed when connecting to the internet

3.3 Set up and configure virus protection

software

3.4 Set up files and software to meet needs

4 Check that the IT system and

communication service are working

successfully

4.1 Identify simple tests that can be used to

check the system

4.2 Identify simple communication tests that can

be used to check the internet connection

4.3 Run tests to check that the system and

communication service are working

successfully

ProQual, November 2017

Level 3 Diploma in IT User Skills

104

Learning Outcome – The learner will: Assessment Criterion – The learner can:

4.4 Identify how to report faults and seek expert

help

4.5 Respond to error messages and report faults

as appropriate

ProQual, November 2017

Level 3 Diploma in IT User Skills

105

Unit L/502/4210

Set Up an IT System

Learning Outcome – The learner will: Assessment Criterion – The learner can:

1 Select and connect up a personal

computer safely with associated

hardware and storage media to meet

needs

1.1 Describe what IT system components,

storage and peripheral devices are needed

1.2 Describe any health and safety issues

associated with setting up an IT system

1.3 Describe the characteristics of IT systems

that affect performance

1.4 Select and connect up the components of

an IT system safely, including any

peripheral devices and storage media

2 Select and connect an IT system to a

communication service to meet needs

2.1 Select and connect communication

hardware safely to an IT system

2.2 Describe the factors that affect data

transfer

2.3 Select and connect to a communication

service from an IT system

2.4 Identify the login and password details

needed to connect to an Internet Service

Provider (ISP)

3 Install and configure software for use 3.1 Configure the user interface to meet

needs

3.2 Describe what security precautions need

to be addressed

3.3 Set up and configure virus protection

software

3.4 Install and set up application software to

meet needs

3.5 Backup and restore system and data files

ProQual, November 2017

Level 3 Diploma in IT User Skills

106

Learning Outcome – The learner will: Assessment Criterion – The learner can:

4 Check that the IT system and

communication service are working

successfully

4.1 Identify what tests can be used to check

the IT system and communications

4.2 Select and run suitable tests to make sure

that the system and communication

service are working successfully

4.3 Identify the help and troubleshooting

facilities available to solve problems

4.4 Respond to faults and error messages and

use help and troubleshooting facilities to

determine and take appropriate action

ProQual, November 2017

Level 3 Diploma in IT User Skills

107

Unit R/502/4211

Set Up an IT System

Learning Outcome – The learner will: Assessment Criterion – The learner can:

1 Select and connect up a personal

computer safely with associated

hardware and storage media to meet

needs

1.1 Explain the reasons for choosing different

system components and how to avoid any

compatibility issues between hardware and

software

1.2 Explain any health and safety issues

associated with setting up an IT system

1.3 Explain the characteristics of IT systems

that affect performance

1.4 Select and connect up the components of

an IT system safely, including any peripheral

devices and storage media

2 Select and connect IT system to a

communication service successfully

to meet needs

2.1 Explain the reasons for choosing a

communication service

2.2 Explain what effect variations in data

transmission speed may have

2.3 Select and connect communication

hardware safely to an IT system

2.4 Select and connect to a communication

service from an IT system

2.5 Explain the factors which influence choice

of Internet Service Providers

3 Install and configure operating

system and application software for

use

3.1 Configure the user interface to meet needs

3.2 Explain what security precautions need to

be addressed for the system to be used

securely online by several users

3.3 Install, set up and configure virus protection

and other security systems and software

3.4 Explain the benefits and risks of using disk

partitions or other backup locations

ProQual, November 2017

Level 3 Diploma in IT User Skills

108

Learning Outcome – The learner will: Assessment Criterion – The learner can:

3.5 Establish a backup routine for data and

system

3.6 Install, set up and configure application

software to meet needs

4 Check that the IT system and

communication service are working

successfully

4.1 Explain what system tests and

communication tests are needed and why

4.2 Select and run suitable tests to make sure

that the system and communication service

are working successfully

4.3 Explain the range of help and

troubleshooting facilities available to solve

problems

4.4 Establish procedures for recovery in the

event of system faults or failure

4.5 Respond to faults and error messages and

use help and troubleshooting facilities to

determine and take appropriate action

ProQual, November 2017

Level 3 Diploma in IT User Skills

109

Unit L/502/4398

Specialist Software

Learning Outcome – The learner will: Assessment Criterion – The learner can:

1 Input, organise and combine

information using specialist

software

1.1 Input relevant information accurately into

existing templates and/or files so that it is

ready for processing

1.2 Organise and combine information of different

forms or from different sources

1.3 Follow local and/or legal guidelines for the

storage and use of data, where available

1.4 Respond appropriately to data entry error

messages

2 Use tools and techniques to edit,

process, format and present

information

2.1 Use appropriate tools and techniques to edit,

process or format information

2.2 Check information meets needs, using IT tools

and making corrections as necessary

2.3 Use appropriate presentation methods and

accepted layouts

ProQual, November 2017

Level 3 Diploma in IT User Skills

110

Unit R/502/4399

Specialist Software

Learning Outcome – The learner

will: Assessment Criterion – The learner can:

1 Input and combine information

using specialist applications

1.1 Input relevant information accurately so that it is

ready for processing

1.2 Select and use appropriate techniques to link

and combine information of different forms or

from different sources within the software

1.3 Respond appropriately to data entry error

messages

2 Use appropriate structures to

organise and retrieve

information efficiently

2.1 Describe what functions to apply to structure

and layout information effectively

2.2 Select and use appropriate structures and/or

layouts to organise information

2.3 Apply local and/or legal guidelines and

conventions for the storage and use of data,

where available

3 Use the functions of the

software effectively to process

and present information

3.1 Select and use appropriate tools and techniques

to edit, process and format information

3.2 Check information meets needs, using IT tools

and making corrections as necessary

3.3 Select and use appropriate methods to present

information

ProQual, November 2017

Level 3 Diploma in IT User Skills

111

Unit A/502/4400

Specialist Software

Learning Outcome – The learner will: Assessment Criterion – The learner can:

1 Input and combine information

using specialist software

1.1 Input relevant information accurately so that it

is ready for processing

1.2 Select and use appropriate techniques to link

and combine information within the application

and across different software applications

2 Create and modify appropriate

structures to organise and

retrieve information efficiently

2.1 Evaluate the use of software functions to

structure, layout and style information

2.2 Create, change and use appropriate structures

and/or layouts to organise information

efficiently

2.3 Manage data files effectively, in line with local

and/or legal guidelines and conventions for the

storage and use of data, where available

3 Exploit the functions of the

software effectively to process

and present information

3.1 Select and use appropriate tools and

techniques to edit, analyse and format

information

3.2 Check information meets needs, using IT tools

and making corrections as necessary

3.3 Identify and respond appropriately to quality

problems to ensure that outcomes are fit for

purpose and meet needs

3.4 Select and use presentation methods to aid

clarity and meaning

ProQual, November 2017

Level 3 Diploma in IT User Skills

112

Unit A/502/4624

Spreadsheet Software

Learning Outcome – The learner will: Assessment Criterion – The learner can:

1 Use a spreadsheet to enter, edit and

organise numerical and other data

1.1 Identify what numerical and other

information is needed and how the

spreadsheet should be structured to meet

needs

1.2 Enter and edit numerical and other data

accurately

1.3 Store and retrieve spreadsheet files

effectively, in line with local guidelines and

conventions where available

2 Use appropriate formulas and tools

to summarise and display

spreadsheet information

2.1 Identify how to summarise and display the

required information

2.2 Use functions and formulas to meet

calculation requirements

2.3 Use spreadsheet tools and techniques to

summarise and display information

3 Select and use appropriate tools and

techniques to present spreadsheet

information effectively

3.1 Select and use appropriate tools and

techniques to format spreadsheet cells,

rows and columns

3.2 Identify which chart or graph type to use to

display information

3.3 Select and use appropriate tools and

techniques to generate, develop and format

charts and graphs

3.4 Select and use appropriate page layout to

present and print spreadsheet information

3.5 Check information meets needs, using

spreadsheet tools and making corrections as

necessary

ProQual, November 2017

Level 3 Diploma in IT User Skills

113

Unit F/502/4625

Spreadsheet Software

Learning Outcome – The learner will: Assessment Criterion – The learner can:

1 Use a spreadsheet to enter, edit and

organise numerical and other data

1.1 Identify what numerical and other

information is needed in the spreadsheet

and how it should be structured

1.2 Enter and edit numerical and other data

accurately

1.3 Combine and link data across worksheets

1.4 Store and retrieve spreadsheet files

effectively, in line with local guidelines and

conventions where available

2 Select and use appropriate formulas

and data analysis tools to meet

requirements

2.1 Identify which tools and techniques to use

to analyse and manipulate data to meet

requirements

2.2 Select and use a range of appropriate

functions and formulas to meet calculation

requirements

2.3 Use a range of tools and techniques to

analyse and manipulate data to meet

requirements

3 Select and use tools and techniques

to present and format spreadsheet

information

3.1 Plan how to present and format spreadsheet

information effectively to meet needs

3.2 Select and use appropriate tools and

techniques to format spreadsheet cells,

rows, columns and worksheets

3.3 Select and format an appropriate chart or

graph type to display selected information

3.4 Select and use appropriate page layout to

present and print spreadsheet information

3.5 Check information meets needs, using

spreadsheet tools and making corrections as

necessary

ProQual, November 2017

Level 3 Diploma in IT User Skills

114

Learning Outcome – The learner will: Assessment Criterion – The learner can:

3.6 Describe how to find errors in spreadsheet

formulas

3.7 Respond appropriately to any problems with

spreadsheets

ProQual, November 2017

Level 3 Diploma in IT User Skills

115

Unit J/502/4626

Spreadsheet Software

Learning Outcome – The learner will: Assessment Criterion – The learner can:

1 Use a spreadsheet to enter, edit and

organise numerical and other data

1.1 Identify what numerical and other

information is needed in the spreadsheet

and how it should be structured

1.2 Enter and edit numerical and other data

accurately

1.3 Combine and link data from different

sources

1.4 Store and retrieve spreadsheet files

effectively, in line with local guidelines and

conventions where available

2 Select and use appropriate formulas

and data analysis tools and

techniques to meet requirements

2.1 Explain what methods can be used to

summarise, analyse and interpret

spreadsheet data and when to use them

2.2 Select and use a wide range of appropriate

functions and formulas to meet calculation

requirements

2.3 Select and use a range of tools and

techniques to analyse and interpret data to

meet requirements

2.4 Select and use forecasting tools and

techniques

3 Use tools and techniques to present,

and format and publish spreadsheet

information

3.1 Explain how to present and format

spreadsheet information effectively to

meet needs

3.2 Select and use appropriate tools and

techniques to format spreadsheet cells,

rows, columns and worksheets effectively

3.3 Select and use appropriate tools and

techniques to generate, develop and

format charts and graphs

ProQual, November 2017

Level 3 Diploma in IT User Skills

116

Learning Outcome – The learner will: Assessment Criterion – The learner can:

3.4 Select and use appropriate page layout to

present, print and publish spreadsheet

information

3.5 Explain how to find and sort out any errors

in formulas

3.6 Check spreadsheet information meets

needs, using IT tools and making

corrections as necessary

3.7 Use auditing tools to identify and respond

appropriately to any problems with

spreadsheets

ProQual, November 2017

Level 3 Diploma in IT User Skills

117

Unit J/502/4206

IT User Fundamentals

Learning Outcome – The learner will: Assessment Criterion – The learner can:

1 Use IT systems to meet needs 1.1 Use correct procedures to start and

shutdown an IT system

1.2 Use interface features effectively to

interact with IT systems

1.3 Adjust system settings to meet individual

needs

1.4 Use a communication service to access the

Internet

1.5 Use appropriate terminology when

describing IT systems

2 Organise, store and retrieve

information efficiently

2.1 Work with files and folders so that it is easy

to find and retrieve information

2.2 Identify what storage media to use

2.3 Organise and store information, using

general and local conventions where

appropriate

3 Follow and understand the need for

safety and security practices

3.1 Work safely and take steps to minimise

physical stress

3.2 Recognise the danger of computer viruses,

and how to minimise risk

3.3 Keep information secure

3.4 Outline why it is important to stay safe and

to respect others when using ICT-based

communication

3.5 Follow relevant guidelines and procedures

for the safe and secure use of IT

4 Carry out routine maintenance of IT

systems and respond to routine IT

system problems

4.1 Identify why routine maintenance of

hardware is important and when to carry it

out

ProQual, November 2017

Level 3 Diploma in IT User Skills

118

Learning Outcome – The learner will: Assessment Criterion – The learner can:

4.2 Identify where to get expert advice

4.3 Carry out regular routine maintenance of

IT systems safely

4.4 Take appropriate action to handle routine

IT problems

ProQual, November 2017

Level 3 Diploma in IT User Skills

119

Unit L/502/4207

IT User Fundamentals

Learning Outcome – The learner will: Assessment Criterion – The learner can:

1 Use IT systems to meet a variety

of needs

1.1 Use correct procedures to start and shutdown

an IT system

1.2 Select and use interface features effectively to

interact with IT systems

1.3 Select and adjust system settings as

appropriate to needs

1.4 Select and use a communication service to

access the Internet

1.5 Use appropriate terminology when describing

IT systems

2 Manage information storage and

retrieval appropriately

2.1 Manage files and folders to enable efficient

information retrieval

2.2 Identify when and why to use different types of

storage media

2.3 Organise and store information, using general

and local conventions where appropriate

3 Follow and understand the need

for safety and security practices

3.1 Work safely and take steps to minimise physical

stress

3.2 Describe the danger of computer viruses, and

how to minimise risk

3.3 Keep information secure

3.4 Explain why it is important to stay safe and to

respect others when using IT-based

communication

3.5 Follow relevant guidelines and procedures for

the safe and secure use of IT

4 Maintain system and

troubleshoot IT system problems

4.1 Describe why routine and non-routine

maintenance is important and when to carry it

out

ProQual, November 2017

Level 3 Diploma in IT User Skills

120

Learning Outcome – The learner will: Assessment Criterion – The learner can:

4.2 Carry out regular routine maintenance of IT

systems safely

4.3 Identify sources of help and how to get expert

advice

4.4 Identify IT problems and take appropriate

action

ProQual, November 2017

Level 3 Diploma in IT User Skills

121

Unit L/502/4627

Word Processing Software

Learning Outcome – The learner will: Assessment Criterion – The learner can:

1 Enter, edit and combine text and other

information accurately within word

processing documents

1.1 Identify what types of information are

needed in documents

1.2 Identify what templates are available and

when to use them

1.3 Use keyboard or other input method to

enter or insert text and other information

1.4 Combine information of different types or

from different sources into a document

1.5 Enter information into existing tables,

forms and templates

1.6 Use editing tools to amend document

content

1.7 Store and retrieve document files

effectively, in line with local guidelines

and conventions where available

2 Structure information within word

processing documents

2.1 Create and modify tables to organise

tabular or numeric information

2.2 Select and apply heading styles to text

3 Use word processing software tools to

format and present documents

3.1 Identify what formatting to use to

enhance presentation of the document

3.2 Select and use appropriate techniques to

format characters and paragraphs

3.3 Select and use appropriate page layout to

present and print documents

3.4 Check documents meet needs, using IT

tools and making corrections as necessary

ProQual, November 2017

Level 3 Diploma in IT User Skills

122

Unit R/502/4628

Word Processing Software

Learning Outcome – The learner will: Assessment Criterion – The learner can:

1 Enter and combine text and other

information accurately within word

processing documents

1.1 Identify what types of information are

needed in documents

1.2 Use appropriate techniques to enter text

and other information accurately and

efficiently

1.3 Select and use appropriate templates for

different purposes

1.4 Identify when and how to combine and

merge information from other software or

other documents

1.5 Select and use a range of editing tools to

amend document content

1.6 Combine or merge information within a

document from a range of sources

1.7 Store and retrieve document and template

files effectively, in line with local

guidelines and conventions where

available

2 Create and modify layout and

structures for word processing

documents

2.1 Identify the document requirements for

structure and style

2.2 Identify what templates and styles are

available and when to use them

2.3 Create and modify columns, tables and

forms to organise information

2.4 Select and apply styles to text

3 Use word processing software tools to

format and present documents

effectively to meet requirements

3.1 Identify how the document should be

formatted to aid meaning

3.2 Select and use appropriate techniques to

format characters and paragraphs

ProQual, November 2017

Level 3 Diploma in IT User Skills

123

Learning Outcome – The learner will: Assessment Criterion – The learner can:

3.3 Select and use appropriate page and

section layouts to present and print

documents

3.4 Describe any quality problems with

documents

3.5 Check documents meet needs, using IT

tools and making corrections as necessary

3.6 Respond appropriately to quality problems

with documents so that outcomes meet

ProQual, November 2017

Level 3 Diploma in IT User Skills

124

Unit Y/502/4629

Word Processing Software

Learning Outcome – The learner will: Assessment Criterion – The learner can:

1 Enter and combine text and other

information accurately within word

processing documents

1.1 Summarise what types of information

are needed for the document and how

they should be linked or integrated

1.2 Use appropriate techniques to enter text

and other types of information

accurately and efficiently

1.3 Create, use and modify appropriate

templates for different types of

documents

1.4 Explain how to combine and merge

information from other software or

multiple documents

1.5 Combine and merge information within a

document from a range of sources

1.6 Store and retrieve document and

associated files effectively, in line with

local guidelines and conventions where

available

1.7 Select and use tools and techniques to

work with multiple documents or users

1.8 Customise interface to meet needs

2 Create and modify appropriate layouts,

structures and styles for word

processing documents

2.1 Analyse and explain the requirements for

structure and style

2.2 Create, use and modify columns, tables

and forms to organise information

2.3 Define and modify styles for document

elements

ProQual, November 2017

Level 3 Diploma in IT User Skills

125

Learning Outcome – The learner will: Assessment Criterion – The learner can:

2.4 Select and use tools and techniques to

organise and structure long documents

3 Use word processing software tools and

techniques to format and present

documents effectively to meet

requirements

3.1 Explain how the information should be

formatted to aid meaning

3.2 Select and use appropriate techniques to

format characters and paragraphs

3.3 Select and use appropriate page and

section layouts to present and print

multi-page and multi-section documents

3.4 Check documents meet needs, using IT

tools and making corrections as

necessary

3.5 Evaluate the quality of the documents

produced to ensure they are fit for

purpose

3.6 Respond appropriately to any quality

problems with documents to ensure that

outcomes meet needs and are fit for

purpose

ProQual, November 2017

Level 3 Diploma in IT User Skills

126

Unit L/502/4630

Website Software

Learning Outcome – The learner

will: Assessment Criterion – The learner can:

1 Plan and create web pages 1.1 Identify what content and layout will be needed

in the web page

1.2 Identify the purpose of the webpage and

intended audience

1.3 Select and use a website design template to

create a single web page

1.4 Enter or insert content for web pages so that it is

ready for editing and formatting

1.5 Organise and combine information needed for

web pages

1.6 Identify copyright and other constraints on using

others’ information

1.7 Identify what file types to use for saving content

1.8 Store and retrieve web files effectively, in line

with local guidelines and conventions where

available

2 Use website software tools to

structure and format web

pages

2.1 Identify what editing and formatting to use to aid

both clarity and navigation

2.2 Select and use website features to help the user

navigate simple websites

2.3 Use appropriate editing and formatting

techniques

2.4 Check web pages meet needs, using IT tools and

making corrections as necessary

3 Publish web pages to the

Internet or an intranet

3.1 Upload content to a website

3.2 Respond appropriately to common problems

when testing a web page

ProQual, November 2017

Level 3 Diploma in IT User Skills

127

Unit R/502/4631

Website Software

Learning Outcome – The learner

will: Assessment Criterion – The learner can:

1 Create structures and styles

for websites

1.1 Describe what website content and layout will be

needed for each page

1.2 Plan and create web page templates to layout

1.3 Select and use website features and structures to

help the user navigate around web pages within the

site

1.4 Create, select and use styles to keep the

appearance of web pages consistent and make

them easy to understand

1.5 Describe how copyright and other constraints may

affect the website

1.6 Describe what access issues may need to be taken

into account

1.7 Describe what file types to use for saving content

1.8 Store and retrieve files effectively, in line with local

guidelines and conventions where available

2 Use website software tools

to prepare content for

websites

2.1 Prepare content for web pages so that it is ready for

editing and formatting

2.2 Organise and combine information needed for web

pages including across different software

2.3 Select and use appropriate editing and formatting

techniques to aid both clarity and navigation

2.4 Select and use appropriate development techniques

to link information across pages

2.5 Change the file formats appropriately for content

2.6 Check web pages meet needs, using IT tools and

making corrections as necessary

ProQual, November 2017

Level 3 Diploma in IT User Skills

128

Learning Outcome – The learner

will: Assessment Criterion – The learner can:

3 Publish websites 3.1 Select and use appropriate testing methods to

check that all elements of websites are working as

planned

3.2 Identify any quality problems with websites and

how to respond to them

3.3 Select and use an appropriate programme to

upload and publish the website

3.4 Respond appropriately to problems with multiple

page websites

ProQual, November 2017

Level 3 Diploma in IT User Skills

129

Unit Y/502/4632

Website Software

Learning Outcome – The learner will: Assessment Criterion – The learner can:

1 Create structures and styles and use

them to produce websites

1.1 Determine what website content and

layout will be needed for each page and

for the site

1.2 Plan and create web page templates to

layout content

1.3 Select and use website features and

structures to enhance website navigation

and functionality

1.4 Create, select and use styles to enhance

website consistency and readability

1.5 Provide guidance on laws, guidelines and

constraints that affect the content and

use of websites

1.6 Explain what access issues may need to

be taken into account

1.7 Explain when and why to use different file

types for saving content

1.8 Store and retrieve files effectively, in line

with local guidelines and conventions

where available

2 Select and use website software tools

and features to develop multiple page

websites with multimedia and

interactive features

2.1 Prepare content for web pages so that it

is ready for editing and formatting

2.2 Organise and combine information

needed for web pages in line with any

copyright constraints, including across

different software

2.3 Select and use appropriate editing and

formatting techniques to aid meaning

2.4 Select and use appropriate programming

and development techniques to add

features and enhance websites

ProQual, November 2017

Level 3 Diploma in IT User Skills

130

Learning Outcome – The learner will: Assessment Criterion – The learner can:

2.5 Select and use file formats that make

information easier to download

2.6 Check web pages meet needs, using IT

tools and making corrections as necessary

3 Publish and test multiple page

websites with multimedia and

interactive features

3.1 Select and use appropriate testing

methods to check that all elements and

features of complex websites are working

as planned

3.2 Identify any quality problems with

websites and explain how to respond to

them

3.3 Select and use an appropriate

programme to upload and publish the

website and make sure that it will

download efficiently

3.4 Respond appropriately to quality

problems with websites to ensure

outcomes are fit for purpose

 

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