ProQual Level 2 NVQ Diploma in Insulation and Building Treatments (Construction) Course in Pakistan || Registration Open

ProQual Level 2 NVQ Diploma in Insulation and Building Treatments (Construction) Course in Pakistan || Registration Open

Registration Open= +92-3315999937, +92- 3215056755 (WhatsApp Only)

Introduction

The ProQual Level 2 NVQ Diploma in Insulation and Building Treatments (Construction)

qualification provides a nationally recognised qualification for those working in this

specialised area of construction.

The awarding body for this qualification is ProQual Awarding Body (www.proqualab.com)

and the regulatory body is the Office of Qualifications and Examinations Regulation (Ofqual);

it is also endorsed by the sector body for construction – CITB.

The qualification has been accredited onto the Regulated Qualifications Framework (RQF)

and is published on Ofqual’s Register of Qualifications.

Qualification Profile

Level 2 NVQ Diploma in Insulation and Building

Treatments (Construction)

Qualification title ProQual Level 2 NVQ Diploma in Insulation and Building

Treatments (Construction)

Ofqual qualification number 603/6900/0

Level 2

Total Qualification Time 480-680 hours (214-281 GLH)

Assessment

Pass or fail

Internally assessed and verified by centre staff

External quality assurance by ProQual verifiers

Qualification start date 14/12/2020

Qualification end date

Entry Requirements

There are no formal entry requirements for this qualification.

Centres should carry out an initial assessment of candidate skills and knowledge to identify

any gaps and help plan the assessment.

ProQual, December 2020

Level 2 NVQ Diploma in Insulation and Building Treatments (Construction)

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Qualification Structure

To achieve the qualification candidates must complete one of the pathways, candidates may

also complete any of the Additional Units.

Unit Endorsements are indicated in the Pathway unit listings below, details of

endorsements are also included after the learning outcomes/assessment criteria at the end

of each relevant unit

Pathway 1 – Wood Preserving and Damp-proofing

Pathway 2 – Wall Tie Replacement

Pathway 3 – Cavity Wall Insulation

Pathway 4 – Solid Floor Insulation

Pathway 5 – Under Floor Insulation

Pathway 6 – Cold Roof Insulation

CITB references are provided in this document for information only.

ProQual, December 2020

Level 2 NVQ Diploma in Insulation and Building Treatments (Construction)

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Pathway 1 – Wood Preserving and Damp-proofing

Candidates must complete all of the Mandatory units in this pathway.

Mandatory Units – ALL units required

CITB references

for information

only

Unit Ref. Title Level CITB Internal

Unit Ref.

M/508/6537 Conforming to general health, safety and welfare in the

workplace

1 641

T/508/6538 Conforming to productive working practices in the

workplace

2 642

Y/508/6533 Moving, handling and storing resources in the

workplace

2 643

D/617/2789 Preparing structures for treatment in the workplace

Unit Endorsements

One of the following endorsements required:

Wood preservation

Damp-proofing

Wall tie replacement

2 444v3

R/617/2790 Applying preservation treatment in the workplace

Unit Endorsements

One of the following endorsements requirement:

Wood preservation

Damp-proofing

2 445v3

Y/617/2791 Reinstating the structure after building treatments in

the workplace

2 446v3

R/618/5670 Insulation and building treatments, building

construction, defects and interfaces

3 817v1

Additional Units (not compulsory)

CITB references

for information

only

Unit Ref. Title Level CITB Internal

Unit Ref.

A/615/1609 Erecting and dismantling access/working platforms in

the workplace

Unit Endorsements

Two of the following endorsements required:

Ladders/crawler boards

Stepladders/platform steps

Proprietary towers

Trestle platforms

Mobile scaffold towers

Proprietary staging/podiums

2 250v1

T/618/5676 Develop customer relationships 2 ICS B2 2010-

2014

ProQual, December 2020

Level 2 NVQ Diploma in Insulation and Building Treatments (Construction)

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Pathway 2 – Wall Tie Replacement

Candidates must complete all of the Mandatory units in this pathway.

Mandatory Units – ALL units required

CITB references

for information

only

Unit Ref. Title Level CITB Internal

Unit Ref.

M/508/6537 Conforming to general health, safety and welfare in the

workplace

1 641

T/508/6538 Conforming to productive working practices in the

workplace

2 642

Y/508/6533 Moving, handling and storing resources in the

workplace

2 643

D/617/2789 Preparing structures for treatment in the workplace

Unit Endorsements

One of the following endorsements required:

Wood preservation

Damp-proofing

Wall tie replacement

2 444v3

Y/617/2791 Reinstating the structure after building treatments in

the workplace

2 446v3

D/617/2792 Installing wall ties in existing structures in the

workplace

Unit Endorsements:

Two of the following endorsements required:

Driven systems

Grouted systems

Resin systems

Mechanical systems

2 447v3

R/618/5670 Insulation and building treatments, building

construction, defects and interfaces

3 817v1

Additional Units (not compulsory)

CITB references

for information

only

Unit Ref. Title Level CITB Internal

Unit Ref.

A/615/1609 Erecting and dismantling access/working platforms in

the workplace

Unit Endorsements:

Two of the following endorsements required:

Ladders/crawler boards

Stepladders/platform steps

Proprietary towers

Trestle platforms

Mobile scaffold towers

Proprietary staging/podiums

2 250v1

T/618/5676 Develop customer relationships 2 ICS B2 2010-

2014

ProQual, December 2020

Level 2 NVQ Diploma in Insulation and Building Treatments (Construction)

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Pathway 3 – Cavity Wall Insulation

Candidates must complete all of the Mandatory units in this pathway.

Mandatory Units – ALL units required

CITB references

for information

only

Unit Ref. Title Level CITB Internal

Unit Ref.

M/508/6537 Conforming to general health, safety and welfare in the

workplace

1 641

T/508/6538 Conforming to productive working practices in the

workplace

2 642

Y/508/6533 Moving, handling and storing resources in the

workplace

2 643

L/618/5697 Installing cavity wall insulation in the workplace 2 450v4

R/618/5670 Insulation and building treatments, building

construction, defects and interfaces

3 817v1

Additional Units (not compulsory)

CITB references

for information

only

Unit Ref. Title Level CITB Internal

Unit Ref.

A/615/1609 Erecting and dismantling access/working platforms in

the workplace

Unit Endorsements

Two of the following endorsements required:

Ladders/crawler boards

Stepladders/platform steps

Proprietary towers

Trestle platforms

Mobile scaffold towers

Proprietary staging/podiums

2 250v1

T/618/5676 Develop customer relationships 2 ICS B2 2010-

2014

ProQual, December 2020

Level 2 NVQ Diploma in Insulation and Building Treatments (Construction)

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Pathway 4 – Solid Floor Insulation

Candidates must complete all of the Mandatory units in this pathway.

Mandatory Units – ALL units required

CITB references

for information

only

Unit Ref. Title Level CITB Internal

Unit Ref.

M/508/6537 Conforming to general health, safety and welfare in the

workplace

1 641

T/508/6538 Conforming to productive working practices in the

workplace

2 642

Y/508/6533 Moving, handling and storing resources in the

workplace

2 643

J/618/5696 Installing insulation to solid floors in the workplace 2 814v1

R/618/5670 Insulation and building treatments, building

construction, defects and interfaces

3 817v1

Additional Units (not compulsory)

CITB references

for information

only

Unit Ref. Title Level CITB Internal

Unit Ref.

A/615/1609 Erecting and dismantling access/working platforms in

the workplace

Unit Endorsements

Two of the following endorsements required:

Ladders/crawler boards

Stepladders/platform steps

Proprietary towers

Trestle platforms

Mobile scaffold towers

Proprietary staging/podiums

2 250v1

T/618/5676 Develop customer relationships 2 ICS B2 2010-

2014

ProQual, December 2020

Level 2 NVQ Diploma in Insulation and Building Treatments (Construction)

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Pathway 5 – Under Floor Insulation

Candidates must complete all of the Mandatory units in this pathway, plus ONE of the

Additional Mandatory units.

Mandatory Units – ALL units required

CITB references

for information

only

Unit Ref. Title Level CITB Internal

Unit Ref.

M/508/6537 Conforming to general health, safety and welfare in the

workplace

1 641

T/508/6538 Conforming to productive working practices in the

workplace

2 642

Y/508/6533 Moving, handling and storing resources in the

workplace

2 643

R/618/5670 Insulation and building treatments, building

construction, defects and interfaces

3 817v1

Additional Mandatory Units – ONE unit required

CITB references

for information

only

Unit Ref. Title Level CITB Internal

Unit Ref.

F/618/5681 Installing insulation to suspended floors in the

workplace

2 749v2

J/618/5682 Spraying insulation to suspended floors in the

workplace

2 818v1

Additional Units (not compulsory)

CITB references

for information

only

Unit Ref. Title Level CITB Internal

Unit Ref.

A/615/1609 Erecting and dismantling access/working platforms in

the workplace

Unit Endorsements

Two of the following endorsements required:

Ladders/crawler boards

Stepladders/platform steps

Proprietary towers

Trestle platforms

Mobile scaffold towers

Proprietary staging/podiums

2 250v1

T/618/5676 Develop customer relationships 2 ICS B2 2010-

2014

ProQual, December 2020

Level 2 NVQ Diploma in Insulation and Building Treatments (Construction)

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Pathway 6 – Cold Roof Insulation

Candidates must complete all of the Mandatory units in this pathway.

Mandatory Units – ALL units required

CITB references

for information

only

Unit Ref. Title Level CITB Internal

Unit Ref.

M/508/6537 Conforming to general health, safety and welfare in the

workplace

1 641

T/508/6538 Conforming to productive working practices in the

workplace

2 642

Y/508/6533 Moving, handling and storing resources in the

workplace

2 643

K/618/5674 Installing insulation to cold roofs in the workplace

Unit Endorsements:

One of the following:

Placed

Mechanically or adhesively fixed

2 451v4

R/618/5670 Insulation and building treatments, building

construction, defects and interfaces

3 817v1

Additional Units (not compulsory)

CITB references

provided for

information

only

Unit Ref. Title Level CITB Internal

Unit Ref.

A/615/1609 Erecting and dismantling access/working platforms in

the workplace

Unit Endorsements

Two of the following endorsements required:

Ladders/crawler boards

Stepladders/platform steps

Proprietary towers

Trestle platforms

Mobile scaffold towers

Proprietary staging/podiums

2 250

T/618/5676 Develop customer relationships 2 ICS B2

2010-2014

ProQual, December 2020

Level 2 NVQ Diploma in Insulation and Building Treatments (Construction)

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Centre Requirements

Centres must be approved to offer this qualification. If your centre is not approved please

complete and submit form ProQual Additional Qualification Approval Application.

Staff

Staff delivering this qualification must be appropriately qualified and/or occupationally

competent.

Assessors/Internal Quality Assurance

Assessors for each unit must have verifiable, current industry experience and a sufficient

depth of relevant occupational expertise and knowledge, and must use a combination of

assessment methods as defined in the Consolidated Assessment Strategy.

Assessors and internal quality assurance verifiers for competence-based units or

qualifications will normally need to hold appropriate assessor or internal quality assurance

qualifications.

Support for Candidates

Materials produced by centres to support candidates should:

  • enable them to track their achievements as they progress through the learning

outcomes and assessment criteria;

  • provide information on where ProQual’s policies and procedures can be viewed;
  • provide a means of enabling Internal and External Quality Assurance staff to

authenticate evidence

Links to National Standards / NOS mapping

National Occupational Standards (NOS) are owned by a Sector Skills Council or Standard

Setting Body and they describe the skills, knowledge and understanding needed to

undertake a particular task or job at different levels of competence.

The structure and units of this qualification are based on NOS for the construction sector

developed by CITB.

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Level 2 NVQ Diploma in Insulation and Building Treatments (Construction)

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Assessment

This qualification is competence-based, candidates must demonstrate the level of

competence described in the units. Assessment is the process of measuring a candidate’s

skill, knowledge and understanding against the standards set in the qualification.

The qualifications must be assessed in a work environment and in accordance with the

ConstructionSkills’ Consolidated Assessment Strategy for Construction and the Built

Environment, and it must be internally assessed by an appropriately experienced and

qualified assessor.

Each candidate is required to produce a portfolio of evidence which demonstrates their

achievement of all of the learning outcomes and assessment criteria for each unit.

Evidence can include: – observation report by assessor

– assignments/projects/reports

– professional discussion

– witness testimony

– candidate product

– worksheets

– record of oral and written questioning

– Recognition of Prior Learning

Learning outcomes set out what a candidate is expected to know, understand or be able to

do.

Assessment criteria specify the standard a candidate must meet to show the learning

outcome has been achieved.

Learning outcomes and assessment criteria can be found from page 14.

Additional information for assessment and requirements for unit endorsements where

relevant is included after all of the learning outcomes and assessment criteria for each unit.

Internal Quality Assurance

An internal quality assurance verifier confirms that assessment decisions made in centres

are made by competent and qualified assessors, that they are the result of sound and fair

assessment practice and that they are recorded accurately and appropriately.

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Level 2 NVQ Diploma in Insulation and Building Treatments (Construction)

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Adjustments to Assessment

Adjustments to standard assessment arrangements are made on the individual needs of

candidates. ProQual’s Reasonable Adjustments Policy and Special Consideration Policy sets

out the steps to follow when implementing reasonable adjustments and special

considerations and the service that ProQual provides for some of these arrangements.

Centres should contact ProQual for further information or queries about the contents of the

policy.

Results Enquiries and Appeals

All enquiries relating to assessment or other decisions should be dealt with by centres, with

reference to ProQual’s Enquiries and Appeals Procedures.

Certification

Candidates who achieve the requirements for this qualification will be awarded:

  • A certificate listing all units achieved, and
  • A certificate giving the full qualification title –

ProQual Level 2 NVQ Diploma Insulation and Building Treatments (Construction)

Claiming certificates

Centres may claim certificates for candidates who have been registered with ProQual and

who have successfully achieved the qualification. All certificates will be issued to the centre

for successful candidates.

Unit certificates

If a candidate does not achieve all of the units required for a qualification, the centre may

claim a unit certificate for the candidate which will list all of the units achieved.

Replacement certificates

If a replacement certificate is required a request must be made to ProQual in writing.

Replacement certificates are labelled as such and are only provided when the claim has

been authenticated. Refer to the Fee Schedule for details of charges for replacement

certificates.

Units – Learning Outcomes and Assessment Criteria

ProQual, December 2020

Level 2 NVQ Diploma in Insulation and Building Treatments (Construction)

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Title: Conforming to general health, safety and welfare in the workplace.

Unit Number: M/508/6537

Learning outcomes

The learner will be able to:

Assessment criteria

The learner can:

1 Comply with all workplace

health, safety and welfare

legislation requirements.

1.1 Comply with information from workplace inductions and any

health, safety and welfare briefings attended relevant to the

occupational area.

1.2 Use health and safety control equipment safely to carry out

the activity in accordance with legislation and organisational

requirements.

1.3 Comply with statutory requirements, safety notices and

warning notices displayed within the workplace and/or on

equipment.

1.4 State why and when health and safety control equipment,

identified by the principles of protection, should be used

relating to types, purpose and limitations of each type, the

work situation, occupational use and the general work

environment, in relation to:

– collective protective measures

– personal protective equipment (PPE)

– respiratory protective equipment (RPE)

– local exhaust ventilation (LEV).

1.5 State how the health and safety control equipment relevant

to the work should be used in accordance with the given

instructions.

1.6 State which types of health, safety and welfare legislation,

notices and warning signs are relevant to the occupational

area and associated equipment.

1.7 State why health, safety and welfare legislation, notices and

warning signs are relevant to the occupational area.

1.8 State how to comply with control measures that have been

identified by risk assessments and safe systems of work.

2 Recognise hazards associated

with the workplace that have

not been previously controlled

and report them in accordance

with organisational

procedures.

2.1 Report any hazards created by changing circumstances

within the workplace in accordance with organisational

procedures.

2.2 List typical hazards associated with the work environment

and occupational area in relation to resources, substances,

asbestos, equipment, obstructions, storage, services and

work activities.

2.3 List the current Health and Safety Executive top ten safety

risks.

Units – Learning Outcomes and Assessment Criteria

ProQual, December 2020

Level 2 NVQ Diploma in Insulation and Building Treatments (Construction)

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Title: Conforming to general health, safety and welfare in the workplace.

Learning outcomes

The learner will be able to:

Assessment criteria

The learner can:

2 continued 2.4 List the current Health and Safety Executive top five

health risks.

2.5 State how changing circumstances within the workplace

could cause hazards.

2.6 State the methods used for reporting changed

circumstances, hazards and incidents in the workplace.

3 Comply with organisational

policies and procedures to

contribute to health, safety

and welfare.

3.1 Interpret and comply with given instructions to maintain

safe systems of work and quality working practices.

3.2 Contribute to discussions by offering/providing

feedback relating to health, safety and welfare.

3.3 Contribute to the maintenance of workplace welfare

facilities in accordance with workplace welfare

procedures.

3.4 Safely store health and safety control equipment in

accordance with given instructions.

3.5 Dispose of waste and/or consumable items in

accordance with legislation.

3.6 State the organisational policies and procedures for

health, safety and welfare, in relation to:

– dealing with accidents and emergencies associated

with the work and environment

– methods of receiving or sourcing information

– reporting

– stopping work

– evacuation

– fire risks and safe exit procedures

– consultation and feedback.

3.7 State the appropriate types of fire extinguishers

relevant to the work.

3.8 State how and when the different types of fire

extinguishers are used in accordance with legislation

and official guidance.

Units – Learning Outcomes and Assessment Criteria

ProQual, December 2020

Level 2 NVQ Diploma in Insulation and Building Treatments (Construction)

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Title: Conforming to general health, safety and welfare in the workplace.

Learning outcomes

The learner will be able to:

Assessment criteria

The learner can:

4 Work responsibly to

contribute to workplace

health, safety and welfare

whilst carrying out work in

the relevant occupational

area.

4.1 Demonstrate behaviour which shows personal

responsibility for general workplace health, safety and

welfare.

4.2 State how personal behaviour demonstrates

responsibility for general workplace health, safety and

welfare, in relation to:

– recognising when to stop work in the face of serious

and imminent danger to self and/or others

– contributing to discussions and providing feedback

– reporting changed circumstances and incidents in

the workplace

– complying with the environmental requirements of

the workplace.

4.3 Give examples of how the behaviour and actions of

individuals could affect others within the workplace.

5 Comply with and support all

organisational security

arrangements and approved

procedures.

5.1 Provide appropriate support for security arrangements

in accordance with approved procedures:

– during the working day

– on completion of the day’s work

– for unauthorised personnel (other operatives and

the general public)

– for theft.

5.2 State how security arrangements are implemented in

relation to the workplace, the general public, site

personnel and resources.

Units – Learning Outcomes and Assessment Criteria

ProQual, December 2020

Level 2 NVQ Diploma in Insulation and Building Treatments (Construction)

17

Title: Conforming to general health, safety and welfare in the workplace.

Additional information about this unit

Assessment Guidance This unit must be assessed in a work environment, in

accordance with the ConstructionSkills‘ Consolidated

Assessment Strategy for Construction and the Built

Environment.

Assessors for this unit must have verifiable, current industry

experience and a sufficient depth of relevant occupational

expertise and knowledge, and must use a combination of

assessment methods as defined in the Consolidated

Assessment Strategy.

Workplace evidence of skills cannot be simulated.

Sector Subject Area 05.2 Building and Construction

Availability for use Shared unit

Unit guided learning hours 7

Units – Learning Outcomes and Assessment Criteria

ProQual, December 2020

Level 2 NVQ Diploma in Insulation and Building Treatments (Construction)

18

Title: Conforming to productive working practices in the workplace

Unit Number: T/508/6538

Learning outcomes

The learner will be able to:

Assessment criteria

The learner can:

1 Communicate with others to

establish productive work

practices.

1.1 Communicate in an appropriate manner with line

management, colleagues and/or customers to ensure

that work is carried out productively.

1.2 Describe the different methods of communicating with

line management, colleagues and customers.

1.3 Describe how to use different methods of

communication to ensure that the work carried out is

productive.

2 Follow organisational

procedures to plan the

sequence of work.

2.1 Interpret relevant information from organisational

procedures in order to plan the sequence of work.

2.2 Plan the sequence of work, using appropriate

resources, in accordance with organisational

procedures to ensure work is completed productively.

2.3 Describe how organisational procedures are applied to

ensure work is planned and carried out productively, in

relation to:

– using resources for own and other’s work requirements

– allocating appropriate work to employees

– organising the work sequence

– reducing carbon emissions.

2.4 Describe how to contribute to zero/low carbon work

outcomes within the built environment.

3 Maintain relevant records in

accordance with the

organisational procedures.

3.1 Complete relevant documentation according to the

occupation as required by the organisation.

3.2 Describe how to complete and maintain documentation in

accordance with organisational procedures, in relation to:

– job cards

– worksheets

– material/resource lists

– time sheets.

3.3 Explain the reasons for ensuring documentation is

completed clearly and within given timescales.

4 Maintain good working

relationships when

conforming to productive

working practices.

4.1 Carry out work productively, to the agreed

specification, in conjunction with line management,

colleagues, customers and/or other relevant people

involved in the work to maintain good working

relationships.

Units – Learning Outcomes and Assessment Criteria

ProQual, December 2020

Level 2 NVQ Diploma in Insulation and Building Treatments (Construction)

19

Title: Conforming to productive working practices in the workplace

Learning outcomes

The learner will be able to:

Assessment criteria

The learner can:

4.2 Apply the principles of equality and diversity and respect

the needs of individuals when communicating and

working with others.

4.3 Describe how to maintain good working relationships, in

relation to:

– individuals

– customer and operative

– operative and line management

– own and other occupations.

4.4 Describe why it is important to work effectively with line

management, colleagues and customers.

4.5 Describe how working relationships could have an effect

on productive working.

4.6 Describe how to apply principles of equality and diversity

when communicating and working with others.

Title: Conforming to Productive Working Practices in the Workplace

Additional information about this unit

Assessment Guidance This unit must be assessed in a work environment, in

accordance with the ConstructionSkills‘ Consolidated

Assessment Strategy for Construction and the Built

Environment.

Assessors for this unit must have verifiable, current industry

experience and a sufficient depth of relevant occupational

expertise and knowledge, and must use a combination of

assessment methods as defined in the Consolidated

Assessment Strategy.

Workplace evidence of skills cannot be simulated.

Sector Subject Areas 05.2 Building and Construction

Availability for use Shared unit

Unit guided learning hours 10

Units – Learning Outcomes and Assessment Criteria

ProQual, December 2020

Level 2 NVQ Diploma in Insulation and Building Treatments (Construction)

20

Title: Moving, handling and storing resources in the workplace

Unit Number Y/508/6533

Learning outcomes

The learner will be able to:

Assessment criteria

The learner can:

1 Comply with given

information when moving,

handling and/or storing

resources.

1.1 Interpret the given information relating to moving,

handling and/or storing resources, relevant to the given

occupation.

1.2 Interpret the given information relating to the use and

storage of lifting aids and equipment.

1.3 Describe the different types of technical, product and

regulatory information, their source and how they are

interpreted.

1.4 State the organisational procedures developed to report

and rectify inappropriate information and unsuitable

resources and how they are implemented.

1.5 Describe how to obtain information relating to using and

storing lifting aids and equipment.

2 Know how to comply with

relevant legislation and

official guidance when

moving, handling and/or

storing resources.

2.1 Describe their responsibilities under current legislation

and official guidance whilst working:

– in the workplace, in confined spaces, below ground

level, at height, with tools and equipment, with

materials and substances, with movement/storage

of materials and by manual handling and mechanical

lifting.

2.2 Describe the organisational security procedures for

tools, equipment and personal belongings in relation to

site, workplace, company and operative.

2.3 Explain what the accident reporting procedures are and

who is responsible for making the reports.

2.4 State the appropriate types of fire extinguishers relevant

to the work.

2.5 Describe how and when the different types of fire

extinguishers, relevant to the given occupation, are used

in accordance with legislation and official guidance.

3 Maintain safe working

practices when moving,

handling and/or storing

resources.

3.1 Use health and safety control equipment safely to carry

out the activity in accordance with legislation and

organisational requirements when moving, handling

and/or storing resources.

3.2 Use lifting aids safely as appropriate to the work.

Units – Learning Outcomes and Assessment Criteria

ProQual, December 2020

Level 2 NVQ Diploma in Insulation and Building Treatments (Construction)

21

Title: Moving, handling and storing resources in the workplace

Learning outcomes

The learner will be able to:

Assessment criteria

The learner can:

3 continued 3.3 Protect the environment in accordance with safe working

practices as appropriate to the work.

3.4 Explain why and when health and safety control equipment,

identified by the principles of protection, should be used,

relating to moving, handling and/or storing resources, and

the types, purpose and limitations of each type, the work

situation, occupational use and the general work

environment, in relation to:

– collective protective measures

– personal protective equipment (PPE)

– respiratory protective equipment (RPE)

– local exhaust ventilation (LEV).

3.5 Describe how the health and safety control equipment

relevant to the work should be used in accordance with the

given instructions.

3.6 State how emergencies should be responded to in accordance

with organisational authorisation and personal skills when

involved with fires, spillages, injuries and other task-related

hazards.

4 Select the required quantity

and quality of resources for the

methods of work to move,

handle and/or store

occupational resources.

4.1 Select the relevant resources to be moved, handled and/or

stored, associated with own work.

4.2 Describe the characteristics, quality, uses, sustainability,

limitations and defects associated with the occupational

resources in relation to:

– lifting and handling aids

– container(s)

– fixing, holding and securing systems.

4.3 Describe how the resources should be handled and how any

problems associated with the resources are reported.

4.4 Explain why the organisational procedures have been

developed and how they are used for the selection of

required resources.

4.5 Describe any potential hazards associated with the resources

and methods of work.

5 Prevent the risk of damage to

occupational resources and

surrounding environment

when moving, handling and/or

storing resources.

5.1 Protect occupational resources and their surrounding area

from damage in accordance with safe working practices and

organisational procedures.

5.2 Dispose of waste and packaging in accordance with

legislation.

Units – Learning Outcomes and Assessment Criteria

ProQual, December 2020

Level 2 NVQ Diploma in Insulation and Building Treatments (Construction)

22

Title: Moving, handling and storing resources in the workplace

Learning outcomes

The learner will be able to:

Assessment criteria

The learner can:

5 continued 5.3 Maintain a clean work space when moving, handling or

storing resources.

5.4 Describe how to protect work from damage and the

purpose of protection in relation to general workplace

activities, other occupations and adverse weather

conditions.

5.5 Explain why the disposal of waste should be carried

safely in accordance with environmental

responsibilities, organisational procedures,

manufacturers’ information, statutory regulations and

official guidance.

6 Complete the work within

the allocated time when

moving, handling and/or

storing resources.

6.1 Demonstrate completion of the work within the

allocated time.

6.2 State the purpose of the work programme and explain

why deadlines should be kept in relation to:

– progress charts, timetables and estimated times

– organisational procedures for reporting

circumstances which will affect the work

programme.

7 Comply with the given

occupational resource

information to move,

handle and/or store

resources to the required

guidance.

7.1 Demonstrate the following work skills when moving,

handling and/or storing occupational resources:

– moving, positioning, storing, securing and/or using

lifting aids and kinetic lifting techniques.

7.2 Move, handle and/or store occupational resources to

meet product information and organisational

requirements relating to three of the following:

– sheet material

– loose material

– bagged or wrapped material

– fragile material

– tools and equipment

– components

– liquids.

7.3 Describe how to apply safe work practices, follow

procedures, report problems and establish the authority

needed to rectify them when moving, handling and/or

storing occupational resources.

7.4 Describe the needs of other occupations when moving,

handling and/or storing resources.

Units – Learning Outcomes and Assessment Criteria

ProQual, December 2020

Level 2 NVQ Diploma in Insulation and Building Treatments (Construction)

23

Title: Moving, handling and storing resources in the workplace

Additional information about this unit

Assessment Guidance This unit must be assessed in a work environment, in

accordance with the ConstructionSkills‘ Consolidated

Assessment Strategy for Construction and the Built

Environment.

Assessors for this unit must have verifiable, current industry

experience and a sufficient depth of relevant occupational

expertise and knowledge, and must use a combination of

assessment methods as defined in the Consolidated

Assessment Strategy.

Workplace evidence of skills cannot be simulated.

Sector Subject Areas 05.2 Building and Construction

Availability for use Shared unit

Unit guided learning hours 17

Units – Learning Outcomes and Assessment Criteria

ProQual, December 2020

Level 2 NVQ Diploma in Insulation and Building Treatments (Construction)

24

Title: Insulation and building treatments building construction, defects and

interfaces

Unit Number: R/618/2670

Learning outcomes

The learner will be able to:

Assessment criteria

The learner can:

1 Interpret the given design

information relating to the

work and resources and

identify its suitability, taking

into consideration building

type, defects and detailing

and recording and reporting

issues in regard to building

construction, defects and

interfaces.

1.1 Interpret and extract relevant information from:

  • drawings
  • specifications
  • schedules
  • method statements
  • risk assessments
  • manufacturers’ information
  • data sheets

1.2 Comply with information and/or instructions derived

from risk assessments and method statements.

1.4 Explain the importance of organisational procedures to

solve problems and why it is important to follow them.

1.5 Describe different types of information, their source,

accuracy, completeness and how they are interpreted in

relation to:

  • types of construction
  • energy efficiency measures
  • building treatments
  • drawings
  • method statements
  • design
  • standards
  • manufacturers’ information
  • data sheets
  • official guidance
  • current legislation and regulations governing

buildings

Units – Learning Outcomes and Assessment Criteria

ProQual, December 2020

Level 2 NVQ Diploma in Insulation and Building Treatments (Construction)

25

Learning outcomes

The learner will be able to:

Assessment criteria

The learner can:

2 Comply with current,

relevant legislation,

standards and official

guidance to carry out your

work and maintain safe and

healthy work practices as

stated for each measure to

be installed.

2.1 Describe the relevant, current legislation, standards and

official guidance and how they are applied.

2.2 Describe how emergencies should be responded to in

accordance with organisational authorisation and

personal skills in relation to:

  • fires
  • spillages
  • injuries
  • emergencies relating to occupational activities
  • identification of and reporting of asbestos containing

materials

2.3 Describe how to report risks and hazards identified by

the following:

  • risk assessment
  • personal assessment
  • methods of work
  • safe systems of work
  • manufacturers’ technical information
  • data sheets
  • statutory regulations
  • official guidance
  • Control of Substances Hazardous to Health (COSHH)

2.4 Explain the accident reporting procedures and who is

responsible for making reports.

Units – Learning Outcomes and Assessment Criteria

ProQual, December 2020

Level 2 NVQ Diploma in Insulation and Building Treatments (Construction)

26

Learning outcomes

The learner will be able to:

Assessment criteria

The learner can:

3 Select the required quantity

and quality of resources for

the methods of work in

relation to building

construction, defects and

interfaces.

3.1 Select resources associated with own work.

3.2 Check the suitability, compatibility and characteristics of

the materials, components and finishes and determine

if they are moisture open or moisture closed and their

impact on the building.

3.3 Record and report issues or defects.

3.4 Describe why the characteristics, compatibility, quality,

uses, sustainability, limitations and defects associated

with the resources are important and how defects

should be rectified.

3.5 Describe how the resources should be used and how

problems associated with the resources are reported.

3.6 Describe how to confirm that the resources and

materials conform to the specification.

3.7 Explain why the organisational procedures have been

developed and how they are used for the selection of

required resources.

3.8 Describe how to identify the hazards associated with

the resources and methods of work and how they are

overcome.

4 Minimise the risk of damage

to the work and surrounding

area in relation to building

construction, defects and

interfaces.

4.1 Protect the work and its surrounding area from damage

in accordance with safe working practices and

organisational procedures.

4.2 Maintain a safe, clear and tidy work area.

4.3 Explain why it is important to maintain a safe, clear and

tidy work area.

4.4 Dispose of waste in accordance with current legislation.

4.5 Describe how to protect work and its surrounding area

from damage by general workplace activities, other

occupations and adverse weather conditions and how

to minimise damage to existing building fabric.

4.6 Explain the importance of protecting the work and its

surrounding area against the risk of damage.

Units – Learning Outcomes and Assessment Criteria

ProQual, December 2020

Level 2 NVQ Diploma in Insulation and Building Treatments (Construction)

27

Learning outcomes

The learner will be able to:

Assessment criteria

The learner can:

5 Comply with the given

contract information when

identifying common

building construction,

defects and interfaces to

the required specification.

5.1 Comply with the given contract information to carry out

the work efficiently to the required specification.

5.2 Demonstrate work skills to carry out external and

internal pre installation checks in regard to building

construction, defects and material interfaces:

5.3 Identify common building defects including but not

limited to:

  • salt contamination
  • causes of dampness
  • rain penetration
  • rising damp
  • internal moisture vapour
  • damaged services
  • structural defects

5.4 Describe how the methods of work to meet the

specification, are carried out and how problems are

identified and reported by the application of knowledge

for safe, healthy and environmental work practices,

procedures and skills relating to the method and area of

work relating to the following:

  • the suitability, compatibility and characteristics of

the materials, components and finishes, and

determine if they are moisture open or moisture

closed, their impact on the building and their

appropriateness to the design and physical

application

  • how to record and report issues or defects with the

materials, components and finishes

  • why it is important to carry out external and internal

pre-installation checks

  • how to carry out external and internal preinstallation checks, assessing, recording and

reporting issues to include but not limited to:

– property suitability

– structural integrity

– dampness

– decay

– exposure ratings

– vents and ventilation

– services (gas, electric, water, media cables)

  • why it is important to ensure that all necessary

repairs are completed prior to installation

  • the implications that types of construction and

materials have on the introduction of energy

efficiency measures and other forms of building

treatments with specific reference to:

Units – Learning Outcomes and Assessment Criteria

ProQual, December 2020

Level 2 NVQ Diploma in Insulation and Building Treatments (Construction)

28

– roofs

– walls including internal and external finishes

– floors

– windows and doors

– chimneys and fireplaces

– flues and combustion ventilation

– fabric interfaces

– existing services

  • the importance of the correct sequencing of

installation of energy efficiency measures and

building treatments

  • how performance varies in different construction

types, locations and through the impact of habitation

and usage

  • how alterations, additions and extensions to the

original construction can affect the performance of

the building

  • how to identify common building defects including

but not limited to: salt contamination and causes of

dampness, rain penetration, rising damp, internal

moisture vapour, damaged services, structural

defects and understand the implications of these

when they are present

  • how achieving continuity of the insulation and

building treatments can prevent problems such as

water ingress, poor energy efficiency and thermal

bridges, whilst understanding the unique

circumstances at party walls and the associated risks

to adjacent properties

  • how to recognise unintended consequences, why

they happen, how to avoid them and the importance

of moisture content in external fabric including but

not limited to:

– impacts on neighbouring properties

– insulation fitting and placement for different

insulation types

– junctions

– thermal bridging and condensation risks

– thermal bypassing

– void ventilation

  • the potential causes of mould and fungal decay in

buildings and the impact of ventilation and air flow

following the installation of thermal efficiency

measures

  • the implications of building defects and the repairs

required and how they will affect the choice of

energy efficiency measures and building treatments

  • the importance of compatibility and interactions

between measures and the fabric of the underlying

building

  • how to identify when specialist skills and knowledge

are required and report accordingly, including but

not limited to:

Units – Learning Outcomes and Assessment Criteria

ProQual, December 2020

Level 2 NVQ Diploma in Insulation and Building Treatments (Construction)

29

– fire safety

– electrical

– gas

– asbestos

– Radon

– heritage

– ecology

– archaeological and architectural features

– ventilation

– dampness and building exposure

  • the relevance of an assessment of significance and

how to recognise specific requirements for

structures of special interest, traditional

construction, hard-to-treat buildings and historical

significance

  • how your actions can lead to unintended

consequences, why they happen, how to avoid them

and the importance of reporting them

5.5 Describe the needs of other occupations and the

importance of team work and communication how to

effectively communicate within a team when identifying

building construction, defects and interfaces.

Units – Learning Outcomes and Assessment Criteria

ProQual, December 2020

Level 2 NVQ Diploma in Insulation and Building Treatments (Construction)

30

Additional information about this unit

Assessment Guidance This unit must be assessed in a work environment, in

accordance with the ConstructionSkills‘ Consolidated

Assessment Strategy for Construction and the Built

Environment.

Assessors for this unit must have verifiable, current industry

experience and a sufficient depth of relevant occupational

expertise and knowledge, and must use a combination of

assessment methods as defined in the Consolidated

Assessment Strategy.

Workplace evidence of skills cannot be simulated.

Sector Subject Areas 5.2 Building and Construction

Availability for use Shared unit

Unit guided learning hours 90

Assessment 10

Units – Learning Outcomes and Assessment Criteria

ProQual, December 2020

Level 2 NVQ Diploma in Insulation and Building Treatments (Construction)

31

Title: Preparing structures for treatment in the workplace

Unit Number: D/617/2789

Learning outcomes

The learner will be able to:

Assessment criteria

The learner can:

1 Interpret the given

information relating to the

work and resources when

preparing structures for

treatment.

1.1 Interpret and extract relevant information from

drawings, specifications, schedules, method statements,

risk assessments, manufactures’ information and data

sheets.

1.2 Comply with information and/or instructions derived

from risk assessments and method statements.

1.3 Describe the organisational procedures developed to

report and rectify inappropriate information and

unsuitable resources and how they are implemented.

1.4 Describe different types of information, their source and how

they are interpreted in relation to:

– drawings, specifications, schedules, method statements,

risk assessments, manufactures’ information and data

sheets, and current regulations governing buildings.

2 Know how to comply with

relevant legislation and

official guidance when

preparing structures for

treatment.

2.1 Describe their responsibilities regarding potential accidents,

health hazards and the environment whilst working:

– in the workplace, below ground level, in confined spaces,

at height, with tools and equipment, with materials and

substances, with movement/storage of materials and by

manual handling and mechanical lifting.

2.2 Describe the organisational security procedures for

tools, equipment and personal belongings in relation to

site, workplace, vehicles, company and

operative/technician.

2.3 Explain what the accident reporting procedures are and

who is responsible for making reports.

3 Maintain safe and healthy

working practices when

preparing structures for

treatment.

3.1 Use health and safety control equipment safely and

comply with the methods of work to carry out the

activity in accordance with current legislation and

organisational requirements when preparing structures

for treatment.

3.2 Demonstrate compliance with given information and relevant

legislation when preparing structures for treatment in relation

to the following

– safe use of access equipment and work platforms

– safe use, storage and handling of materials, tools and

equipment

– specific risks to health

Units – Learning Outcomes and Assessment Criteria

ProQual, December 2020

Level 2 NVQ Diploma in Insulation and Building Treatments (Construction)

32

Title: Preparing Structures for Treatment in the Workplace

Learning outcomes

The learner will be able to:

Assessment criteria

The learner can:

3 continued 3.3 Explain why and when health and safety control

equipment identified by the principles of prevention

should be used, relating to preparing structures for

treatment, and the types, purpose and limitations of

each type, the work situation and general work

environment, in relation to:

– collective protective measures

– personal protective equipment (PPE)

– respiratory protective equipment

– local exhaust ventilation (LEV).

3.4 Describe how the relevant health and safety control

equipment should be used in accordance with the given

working instructions.

3.5 Describe how emergencies should be responded to in

accordance with organisational authorisation and

personal skills when involved with fires, spillages,

injuries and other task-related activities

4 Select the required quantity

and quality of resources for

the methods of work to

prepare structures for

treatment.

4.1 Select resources associated with own work in relation to

materials, components, fixings, tools and equipment.

4.2 Describe the characteristics, quality, uses, sustainability,

limitations and defects associated with the resources in

relation to:

– cleaning fluids, neutralisers, inhibitors, water

repellents, stabilisers and wall ties

– signs, barriers, props, fixings

– hand tools, portable power tools and equipment.

4.3 Describe how the resources should be used correctly

and how problems associated with the resources are

reported.

4.4 Explain why the organisational procedures have been

developed and how they are used for the selection of

required resources.

4.5 Describe any potential hazards associated with the

resources and methods of work.

4.6 Describe how to calculate quantity length, area, volume

and wastage associated with the method/procedure to

prepare structures for treatment.

Units – Learning Outcomes and Assessment Criteria

ProQual, December 2020

Level 2 NVQ Diploma in Insulation and Building Treatments (Construction)

33

Title: Preparing Structures for Treatment in the Workplace

Learning outcomes

The learner will be able to:

Assessment criteria

The learner can:

5 Minimise the risk of damage

to the work and

surrounding area when

preparing structures for

treatment.

5.1 Protect the work and its surrounding area from damage

in accordance with safe working practices and

organisational procedures.

5.2 Minimise damage and maintain a clean work space.

5.3 Dispose of waste in accordance with current legislation.

5.4 Describe how to protect work from damage and the

purpose of protection in relation to general workplace

activities, other occupations and adverse weather

conditions.

5.5 Explain why the disposal of waste should be carried out

safely in accordance with environmental

responsibilities, organisational procedures,

manufacturers’ information and data sheets, statutory

regulations and official guidance.

6 Complete the work within

the allocated time when

preparing structures for

treatment.

6.1 Demonstrate completion of the work within the

allocated time.

6.2 Describe the purpose of the work programme and

explain why deadlines should be kept in relation to:

– types of progress charts, timetables and estimated

times

– organisational procedures for reporting

circumstances which will affect the work

programme.

7 Comply with the given

contract information to

prepare structures for

treatment to the required

specification.

7.1 Demonstrate the following work skills when preparing

structures for treatment:

– measuring, marking out, preparing, positioning and

securing.

7.2 Use and maintain hand tools, portable power tools and

ancillary equipment.

7.3 Prepare for treatments of wood preservation and/or

damp-proofing and/or wall tie replacement, to given

working instructions, relating to three of the following:

– clean substrates

– erect temporary barriers and signs

– removal of non-structural and/or structural

components for access to treatment areas

– storage of items to be reinstated.

Units – Learning Outcomes and Assessment Criteria

ProQual, December 2020

Level 2 NVQ Diploma in Insulation and Building Treatments (Construction)

34

Title: Preparing Structures for Treatment in the Workplace

Learning outcomes

The learner will be able to:

Assessment criteria

The learner can:

7.4 Describe how to apply safe, healthy and environmental

work practices, follow procedures, report problems and

establish the authority needed to rectify them, to:

– understand the implications of existing guarantees

and warranties

– prepare site and clean structures to substrate for

either in-situ wood preservation and/or dampproofing and/or wall tie replacement remedial

treatments above and below (wood preservation

only) ground level

– protect the site from all treatments (dust sheets,

plastic sheets)

– measure areas for treatment and volumes of

treatment products: cleaning fluids, neutralisers,

inhibitors, bocides, water repellents stabilisers and

wall ties

– erect temporary barriers and signs

– remove non-structural and structural components

for access to treatment areas

– check for hidden utilities

– provide temporary supports to the structure

– store items to be reinstated after treatment

– recognise when specialist skills and knowledge are

required and report accordingly

– recognise specific requirements for structures of

special interest, traditional construction (pre 1919)

and historical significance and report accordingly

– use hand tools, portable power tools and equipment

– work at height

– use access equipment and work platforms.

7.5 Describe the needs of other occupations and how to

effectively communicate within a team when preparing

structures for treatment.

7.6 Describe how to maintain the tools and equipment used

when preparing structures for treatment.

Units – Learning Outcomes and Assessment Criteria

ProQual, December 2020

Level 2 NVQ Diploma in Insulation and Building Treatments (Construction)

35

Title: Preparing Structures for Treatment in the Workplace

Additional information about this unit

Assessment Guidance This unit must be assessed in a work environment and in accordance

with the ConstructionSkills ‘Consolidated Assessment Strategy for

Construction and the Built Environment.

Assessors for this unit must have verifiable, current industry

experience and a sufficient depth of relevant occupational expertise

and knowledge, and must use a combination of assessment methods

as defined in the Consolidated Assessment Strategy.

Workplace evidence of skills cannot be simulated.

This unit must be assessed against the endorsements detailed within

the relevant NVQ structure.

ProQual Level 2 NVQ Diploma in Insulation and Building Treatments

(Construction)

One of the following endorsements required:

Wood preservation

Damp-proofing

Wall tie replacement

Sector Subject Area 5.2 Building and Construction

Availability for use Shared unit

Unit guided learning

hours

43

Units – Learning Outcomes and Assessment Criteria

ProQual, December 2020

Level 2 NVQ Diploma in Insulation and Building Treatments (Construction)

36

Title: Applying preservation treatment in the workplace

Unit Number: R/617/2790

Learning outcomes

The learner will be able to:

Assessment criteria

The learner can:

1 Interpret the given

information relating to the

work and resources when

applying preservation

treatment.

1.1 Interpret and extract relevant information from

drawings, specifications, schedules method statements,

risk assessments, manufactures’ information and data

sheets.

1.2 Comply with information and/or instructions derived

from risk assessments and method statements.

1.3 Describe the organisational procedures developed to

report and rectify inappropriate information and

unsuitable resources and how they are implemented.

1.4 Describe different types of information, their source and

how they are interpreted in relation to:

– drawings, specifications, schedules, method

statements, risk assessments and manufactures’

information and data sheets, and current regulations

governing buildings.

2 Know how to comply with

relevant legislation and

official guidance when

applying preservation

treatment.

2.1 Describe their responsibilities regarding potential

accidents, health hazards and the environment whilst

working:

– in the workplace, below ground level, in confined

spaces, at height, with tools and equipment, with

materials and substances, with movement/storage

of materials and by manual handling and mechanical

lifting.

2.2 Describe the organisational security procedures for

tools, equipment and personal belongings in relation to

site, workplace, vehicles, company and

operative/technician.

2.3 Explain what the accident reporting procedures are and

who is responsible for making reports.

2.4 Describe the types of fire extinguishers available when

applying preservation treatment and describe how and

when they are used

Units – Learning Outcomes and Assessment Criteria

ProQual, December 2020

Level 2 NVQ Diploma in Insulation and Building Treatments (Construction)

37

Title: Applying preservation treatment in the workplace

Learning outcomes

The learner will be able to:

Assessment criteria

The learner can:

3 Maintain safe and healthy

working practices when

applying preservation

treatment.

3.1 Use health and safety control equipment safely and

comply with the methods of work to carry out the

activity in accordance with current legislation and

organisational requirements when applying

preservation treatment.

3.2 Demonstrate compliance with given information and

relevant legislation when applying preservation

treatment in relation to the following:

– safe use of access equipment and work platforms

– safe use, storage and handling of materials, tools

and equipment

– specific risks to health.

3.3 Explain why and when health and safety control

equipment identified by the principles of prevention

should be used, relating to applying preservation

treatment, and the types, purpose and limitations of

each type the work situation and general work

environment, in relation to:

– collective protective measures

– personal protective equipment (PPE)

– respiratory protective equipment (RPE)

– local exhaust ventilation (LEV).

3.4 Describe how the relevant health and safety control

equipment should be used in accordance with the given

working instructions.

3.5 Describe how emergencies should be responded to in

accordance with organisational authorisation and

personal skills when involved with fires, spillages,

injuries and other task-related activities.

4 Select the required quantity

and quality of resources for

the methods of work to

apply preservation

treatment.

4.1 Select resources associated with own work in relation to

materials, components, tools and equipment.

4.2 Describe the characteristics, quality, uses, sustainability,

limitations and defects associated with the resources in

relation to:

– biocides, damp-proofing products and water

– cementitious, liquid and physical membranes

– hand tools, portable power tools and treatment

equipment.

4.3 Describe how the resources should be used correctly

and how problems associated with the resources are

reported.

Units – Learning Outcomes and Assessment Criteria

ProQual, December 2020

Level 2 NVQ Diploma in Insulation and Building Treatments (Construction)

38

Title: Applying preservation treatment in the workplace

Learning outcomes

The learner will be able to:

Assessment criteria

The learner can:

4 continued 4.4 Explain why the organisational procedures have been

developed and how they are used for the selection of

required resources.

4.5 Describe any potential hazards associated with the

resources and methods of work.

4.6 Describe how to calculate quantity, length, area, volume

and wastage associated with the method/procedure to

apply preservation treatment.

5 Minimise the risk of damage

to the work and

surrounding area when

applying preservation

treatment.

5.1 Protect the work and its surrounding area from damage

in accordance with safe working practices and

organisational procedures.

5.2 Minimise damage and maintain a clean work space.

5.3 Dispose of waste in accordance with current legislation.

5.4 Describe how to protect work from damage and the

purpose of protection in relation to general workplace

activities, other occupations and adverse weather

conditions.

5.5 Explain why the disposal of waste should be carried out

in accordance with environmental responsibilities,

organisational procedures, manufacturers’ information

and data sheets, statutory regulations and official

guidance.

6 Complete the work within

the allocated time when

applying preservation

treatment.

6.1 Demonstrate completion of the work within the

allocated time.

6.2 Describe the purpose of the work programme and

explain why deadlines should be kept in relation to:

– types of progress charts, timetables and estimated

times

– organisational procedures for reporting

circumstances which will affect the work

programme.

Units – Learning Outcomes and Assessment Criteria

ProQual, December 2020

Level 2 NVQ Diploma in Insulation and Building Treatments (Construction)

39

Title: Applying preservation treatment in the workplace

Learning outcomes

The learner will be able to:

Assessment criteria

The learner can:

7 Comply with the given

contract information to

apply preservation

treatment to the required

specification.

7.1 Demonstrate the following work skills when applying

preservation treatment:

– measuring, mixing, brushing, drilling, spraying and

injecting.

7.2 Use and maintain hand tools, portable power tools,

treatment equipment and ancillary equipment.

7.3 Apply remedial in-situ treatments to given working

instructions for either wood preservation and/or dampproofing.

7.4 Describe how to apply safe, healthy and environmental

work practices, follow procedures, report problems and

establish the authority needed to rectify them, to:

– understand the implications of existing guarantees

and warranties

– apply wood preservation and/or damp-proofing

treatments above or below (wood preservation

only) ground level to structures and components by

brush, spray, irrigation, injection and electroosmosis

– prepare two-part treatment mixes

– identify and complete drilling patterns

– measure areas for treatment and volumes of

treatment mixes, biocides and additives

– apply cementitious and liquid membranes and fix

physical membranes

– recognise when specialist skills and knowledge are

required and report accordingly

– recognise specific requirements for structures of

special interest, traditional construction (pre 1919)

and historical significance

– use hand tools, portable power tools and treatment

equipment

– work at height

– use access equipment and work platforms.

7.5 Describe the needs of other occupations and how to

effectively communicate within a team when applying

preservation treatments.

7.6 Describe how to maintain the tools and equipment used

when applying preservation treatment.

Units – Learning Outcomes and Assessment Criteria

ProQual, December 2020

Level 2 NVQ Diploma in Insulation and Building Treatments (Construction)

40

Title: Applying preservation treatment in the workplace

Additional information about this unit

Assessment Guidance This unit must be assessed in a work environment and in accordance

with the ConstructionSkills ‘Consolidated Assessment Strategy for

Construction and the Built Environment.

Assessors for this unit must have verifiable, current industry

experience and a sufficient depth of relevant occupational expertise

and knowledge, and must use a combination of assessment methods

as defined in the Consolidated Assessment Strategy.

Workplace evidence of skills cannot be simulated.

This unit must be assessed against the endorsements detailed within

the relevant NVQ structure.

ProQual Level 2 NVQ Diploma in Insulation and Building Treatments

(Construction):

One of the following endorsements required:

Wood preservation

Damp-proofing

Sector Subject Areas 05.2 Building and Construction

Availability for use Shared unit

Unit guided learning

hours

53

Units – Learning Outcomes and Assessment Criteria

ProQual, December 2020

Level 2 NVQ Diploma in Insulation and Building Treatments (Construction)

41

Title: Reinstating the structure after building treatments in the workplace

Unit Number: Y/617/2791

Learning outcomes

The learner will be able to:

Assessment criteria

The learner can:

1 Interpret the given

information relating to the

work and resources when

reinstating the structure

after building treatments.

1.1 Interpret and extract relevant information from

drawings, specifications, schedules, method statements,

risk assessments, manufacturers’ information and data

sheets.

1.2 Comply with information and/or instructions derived

from risk assessments and method statements.

1.3 Describe the organisational procedures developed to

report and rectify inappropriate information and

unsuitable resources and how they are implemented.

1.4 Describe different types of information, their source and

how they are interpreted in relation to:

– drawings, specifications, schedules, method

statements, risk assessments, manufacturers’

information and data sheets, and current regulations

governing buildings.

2 Know how to comply with

relevant legislation and

official guidance when

reinstating the structure

after building treatments.

2.1 Describe their responsibilities regarding potential

accidents, health hazards and the environment whilst

working:

– in the workplace, below ground level, in confined

spaces, at height, with tools and equipment, with

materials and substances, with movement/storage of

materials and by manual handling and mechanical

lifting.

2.2 Describe the organisational security procedures for

tools, equipment and personal belongings in relation to

site, workplace, vehicles, company and

operative/technician.

2.3 Explain what the accident reporting procedures are and

who is responsible for making reports.

Units – Learning Outcomes and Assessment Criteria

ProQual, December 2020

Level 2 NVQ Diploma in Insulation and Building Treatments (Construction)

42

Title: Reinstating the structure after building treatments in the workplace

Learning outcomes

The learner will be able to:

Assessment criteria

The learner can:

3 Maintain safe and healthy

working practices when

reinstating the structure

after building treatments.

3.1 Use health and safety control equipment safely and

comply with the methods of work to carry out the

activity in accordance with current legislation and

organisational requirements when reinstating the

structure after building treatments

3.2 Demonstrate compliance with given information and relevant

legislation when reinstating the structure after building

treatments in relation to the following:

– safe use of access equipment and work platforms

– safe use, storage and handling of materials, tools and

equipment

– specific risks to health

3.3 Explain why and when health and safety control equipment,

identified by the principles of prevention should be used,

relating to reinstating the structure after building treatments,

and the types, purpose and limitations of each type, the work

situation and general work environment, in relation to:

– collective protective measures

– personal protective equipment (PPE)

– respiratory protective equipment (RPE)

– local exhaust ventilation (LEV).

3.4 Describe how the relevant health and safety control

equipment should be used in accordance with the given

working instructions.

3.5 Describe how emergencies should be responded to in

accordance with organisational authorisation and

personal skills when involved with fires, spillages,

injuries and other task-related activities.

4 Select the required quantity

and quality of resources for

the methods of work to

reinstate the structure after

building treatments

4.1 Select resources associated with own work in relation to

materials, components, fixings, tools and equipment.

4.2 Describe the characteristics, quality, uses, sustainability,

limitations and defects associated with the resources in

relation to:

– removed components, sand, cement, lime, bricks, masonry,

stone, plasters, plasterboards, damp-proof course (DPC),

insulation, timber, wall ties, dyes, fixings, fittings

– hand tools, power tools and equipment.

4.3 Describe how the resources should be used correctly

and how problems associated with the resources are

reported.

4.4 Explain why the organisational procedures have been

developed and how they are used for the selection of

required resources.

Units – Learning Outcomes and Assessment Criteria

ProQual, December 2020

Level 2 NVQ Diploma in Insulation and Building Treatments (Construction)

43

Title: Reinstating the structure after building treatments in the workplace

Learning outcomes

The learner will be able to:

Assessment criteria

The learner can:

4 continued 4.5 Describe any potential hazards associated with the

resources and methods of work.

4.6 Describe how to calculate quantity, length, area and

wastage associated with the method/procedure to

reinstate the structure after building treatments.

5 Minimise the risk of damage

to the work and

surrounding area when

reinstating the structure

after building treatments.

5.1 Protect the work and its surrounding area from damage

in accordance with safe working practices and

organisational procedures.

5.2 Minimise damage and maintain a clean work space.

5.3 Dispose of waste in accordance with current legislation.

5.4 Describe how to protect work from damage and the

purpose of protection in relation to general workplace

activities, other occupations and adverse weather

conditions.

5.5 Explain why the disposal of waste should be carried out

safely in accordance with environmental

responsibilities, organisational procedures,

manufacturers’ information and data sheets, statutory

regulations and official guidance.

6 Complete the work within

the allocated time when

reinstating the structure

after building treatments

6.1 Demonstrate completion of the work within the

allocated time.

6.2 Describe the purpose of the work programme and

explain why deadlines should be kept in relation to:

– types of progress charts, timetables and estimated

times

– organisational procedures for reporting circumstances

which will affect the work programme.

Units – Learning Outcomes and Assessment Criteria

ProQual, December 2020

Level 2 NVQ Diploma in Insulation and Building Treatments (Construction)

44

Title: Reinstating the structure after building treatments in the workplace

Learning outcomes

The learner will be able to:

Assessment criteria

The learner can:

7 Comply with the given

contract information to

reinstate the structure after

building treatments to the

required specification.

7.1 Demonstrate the following work skills when reinstating

the structure after building treatments:

– measuring, marking out, fitting, applying, cleaning,

positioning and securing.

7.2 Use and maintain hand tools, portable power tools and

ancillary equipment

7.3 Reinstate the structure after wood preservation and/or

damp-proofing treatments and/or wall tie replacement

to given working instructions, relating to two of the

following:

– air bricks

– masonry

– plasterwork and/or renders

– structural timbers (wall plates, joists, flooring/decking)

wood preservation and/or damp-proofing only

– non-structural components (doors, windows, skirting,

architraves and services that have been temporarily

moved for treatment purposes)

– damp-proof courses

– insulation.

7.4 Arrange re-commission of services (electric, gas, water,

media cables) to given working instructions.

7.5 Describe how to apply safe, healthy and environmental

work practices, follow procedures, report problems and

establish the authority needed to rectify them, to:

– reinstate structures after treatments above or (wood

preservation only) below ground

– understand the implications of existing guarantees

and warranties

–reinstate air bricks and ventilation

– reinstate masonry

– rebuild (sleeper walls, piers, walls)

– apply plasterwork where removed

– install structural timbers (wall plates, joists,

flooring/decking)

– replace doors, windows, skirting, architraves

– replace services, to the point of connection, that were

temporarily removed for treatment purposes

– arrange the re-commission of services (electric, gas,

water, media cables)

– insert damp-proof courses

– replace insulation

– mix lime, and cement mortars and concrete

– clean cavities

Units – Learning Outcomes and Assessment Criteria

ProQual, December 2020

Level 2 NVQ Diploma in Insulation and Building Treatments (Construction)

45

Title: Reinstating the structure after building treatments in the workplace

Learning outcomes

The learner will be able to:

Assessment criteria

The learner can:

7 continued 7.6 – complete post installation checks: compliance with

specifications, water penetration, anchorage/fixing,

vents, services (gas, electric, water, media cables)

– recognise when specialist skills and knowledge are

required and report accordingly

– recognise specific requirements for structures of

special interest, traditional construction (pre 1919)

and historical significance

– use hand tools, portable power tools and equipment

– work at height

– use access equipment and work platforms.

7.7 Describe the needs of other occupations and how to

effectively communicate within a team when reinstating

the structure after building treatments

7.8 Describe how to maintain the tools and equipment used

when reinstating the structure after building

treatments.

Title: Reinstating the structure after building treatments in the workplace

Additional information about this unit

Assessment Guidance This unit must be assessed in a work environment and in

accordance with the ConstructionSkills ‘Consolidated

Assessment Strategy for Construction and the Built

Environment.

Assessors for this unit must have verifiable, current industry

experience and a sufficient depth of relevant occupational

expertise and knowledge, and must use a combination of

assessment methods as defined in the Consolidated

Assessment Strategy.

Workplace evidence of skills cannot be simulated.

Sector Subject Areas 5.2 Building and Construction

Availability for use Shared unit

Unit guided learning hours 57

Units – Learning Outcomes and Assessment Criteria

ProQual, December 2020

Level 2 NVQ Diploma in Insulation and Building Treatments (Construction)

46

Title: Installing wall ties in existing structures in the workplace

Unit Number: D/617/2793

Learning outcomes

The learner will be able to:

Assessment criteria

The learner can:

1 Interpret the given

information relating to the

work and resources when

installing wall ties in existing

structures.

1.1 Interpret and extract relevant information from

drawings, specifications, schedules, method statements,

risk assessments, manufacturers’ information and data

sheets.

1.2 Comply with information and/or instructions derived

from risk assessments and method statements.

1.3 Describe the organisational procedures developed to

report and rectify inappropriate information and

unsuitable resources and how they are implemented.

1.4 Describe different types of information, their source and how

they are interpreted in relation to:

– drawings, specifications, schedules, method statements, risk

assessments, manufacturers’ information and data sheets,

and current regulations governing buildings.

2 Know how to comply with

relevant legislation and

official guidance when

installing wall ties in existing

structures.

2.1 Describe their responsibilities regarding potential accidents,

health hazards and the environment whilst working:

– in the workplace, below ground level, in confined spaces, at

height, with tools and equipment, with materials and

substances, with movement/storage of materials and by

manual handling and mechanical lifting.

2.2 Describe the organisational security procedures for

tools, equipment and personal belongings in relation to

site, workplace, vehicles, company and

operative/technician.

2.3 Explain what the accident reporting procedures are and

who is responsible for making reports.

3 Maintain safe and healthy

working practices when

installing wall ties in existing

structures.

3.1 Use health and safety control equipment and comply

with the methods of work to carry out the activity in

accordance with current legislation and organisational

requirements when installing wall ties in existing

structures.

3.2 Demonstrate compliance with given information and

relevant legislation when installing wall ties in existing

structures in relation to the following:

– safe use of access equipment and work platforms

– safe use, storage and handling of materials, tools and

equipment

– specific risks to health

Units – Learning Outcomes and Assessment Criteria

ProQual, December 2020

Level 2 NVQ Diploma in Insulation and Building Treatments (Construction)

47

Title: Installing wall ties in existing structures in the workplace

Learning outcomes

The learner will be able to:

Assessment criteria

The learner can:

3 continued 3.3 Explain why and when health and safety control

equipment, identified by the principles of prevention,

should be used, relating to installing wall ties in existing

structures, and the types, purpose and limitations of

each type, the work situation and general work

environment, in relation to:

– collective protective measures

– personal protective equipment (PPE)

– respiratory protective equipment (RPE)

– local exhaust ventilation (LEV).

3.4 Describe how the relevant health and safety control

equipment should be used in accordance with the given

working instructions.

3.5 Describe how emergencies should be responded to in

accordance with organisational authorisation and

personal skills when involved with fires, spillages,

injuries and other task-related activities.

4 Select the required quantity

and quality of resources for

the methods of work to

install wall ties in existing

structures.

4.1 Select resources associated with own work in relation to

materials, components, fixings, tools and equipment.

4.2 Describe the characteristics, quality, uses, sustainability,

limitations and defects associated with the resources in

relation to:

– ties, fixings, fittings, resins and grouts

– hand tools, portable power tools and equipment.

4.3 Describe how the resources should be used correctly

and how problems associated with the resources are

reported.

4.4 Explain why the organisational procedures have been

developed and how they are used for the selection of

required resources.

4.5 Describe any potential hazards associated with the

resources and methods of work.

4.6 Describe how to calculate quantity, length, area and

wastage associated with the method/procedure to

install wall ties in existing structures.

Units – Learning Outcomes and Assessment Criteria

ProQual, December 2020

Level 2 NVQ Diploma in Insulation and Building Treatments (Construction)

48

Title: Installing wall ties in existing structures in the workplace

Learning outcomes

The learner will be able to:

Assessment criteria

The learner can:

5 Minimise the risk of damage

to the work and

surrounding area when

installing wall ties in existing

structures.

5.1 Protect the work and its surrounding area from damage

in accordance with safe working practices and

organisational procedures.

5.2 Minimise damage and maintain a clean work space.

5.3 Dispose of waste in accordance with current legislation.

5.4 Describe how to protect work from damage and the

purpose of protection in relation to general workplace

activities, other occupations and adverse weather

conditions.

5.5 Explain why the disposal of waste should be carried out

safely in accordance with environmental

responsibilities, organisational procedures,

manufacturers’ information and data sheets, statutory

regulations and official guidance.

6 Complete the work within

the allocated time when

installing wall ties in existing

structures.

6.1 Demonstrate completion of the work within the

allocated time.

6.2 Describe the purpose of the work programme and

explain why deadlines should be kept in relation to:

– types of progress charts, timetables and estimated

times

– organisational procedures for reporting circumstances

which will affect the work programme.

Units – Learning Outcomes and Assessment Criteria

ProQual, December 2020

Level 2 NVQ Diploma in Insulation and Building Treatments (Construction)

49

Title: Installing wall ties in existing structures in the workplace

Learning outcomes

The learner will be able to:

Assessment criteria

The learner can:

7 Comply with the given

contract information to

install wall ties in existing

structures to the required

specification.

7.1 Demonstrate the following work skills when installing

wall ties in existing structures:

– measuring, marking out, fitting, finishing, positioning

and securing.

7.2 Use and maintain hand tools, portable power tools and

ancillary equipment.

7.3 Install and test new wall ties/fixings into existing

structures to given working instructions, relating to two

of the following systems:

– driven

– grouted

– resin

– mechanical.

7.4 Describe how to apply safe, healthy and environmental

work practices, follow procedures, report problems and

establish the authority needed to rectify them, to:

– carry out pre and post installation checks

– install driven, grouted, resin and mechanical wall

tie/fixing systems into existing stone, concrete,

masonry, brick, block, timber and manufactured unit

structures

– understand the implications of existing guarantees

and warranties

– understand the implications of existing cavity wall

insulation

– test pull wall ties

– remove existing defective wall ties

– isolate existing defective wall ties

– recognise when specialist skills and knowledge are

required and report accordingly

– recognise specific requirements for structures of

special interest, traditional construction (pre 1919)

and historical significance

– use hand tools, portable power tools and equipment

– work at height

– use access equipment and work platforms.

7.5 Describe the needs of other occupations and how to

effectively communicate within a team when installing

wall ties in existing structures.

7.6 Describe how to maintain the tools and equipment used

when installing wall ties in existing structures.

Units – Learning Outcomes and Assessment Criteria

ProQual, December 2020

Level 2 NVQ Diploma in Insulation and Building Treatments (Construction)

50

Title: Installing wall ties in existing structures in the workplace

Additional information about this unit

Assessment

Guidance

This unit must be assessed in a work environment and in accordance with

the ConstructionSkills ‘Consolidated Assessment Strategy for Construction

and the Built Environment.

Assessors for this unit must have verifiable, current industry experience and

a sufficient depth of relevant occupational expertise and knowledge, and

must use a combination of assessment methods as defined in the

Consolidated Assessment Strategy.

Workplace evidence of skills cannot be simulated.

This unit must be assessed against the endorsements detailed within the

relevant NVQ structure.

ProQual Level 2 NVQ Diploma in Insulation and Building Treatments

(Construction):

Two of the following endorsements required:

Driven systems

Grouted systems

Resin systems

Mechanical systems

Sector Subject

Areas

5.2 Building and Construction

Availability for use Shared unit

Unit guided

learning hours

57

Units – Learning Outcomes and Assessment Criteria

ProQual, December 2020

Level 2 NVQ Diploma in Insulation and Building Treatments (Construction)

51

Title: Installing cavity wall insulation in the workplace

Unit Number: L/618/5697

Learning outcomes

The learner will be able to:

Assessment criteria

The learner can:

1 Interpret the given design

information relating to the

work and resources to

confirm its accuracy,

completeness and relevance

to the building type, fabric

and condition when

installing cavity wall

insulation.

1.1 Interpret and extract relevant information from:

  • drawings
  • specifications
  • schedules
  • method statements
  • risk assessments
  • manufacturers’ information
  • data sheets

1.2 Comply with information and/or instructions derived

from risk assessments and method statements.

1.3 Describe why the organisational procedures have been

developed and how they are implemented

1.4 Explain the importance of organisational procedures to

solve problems and why it is important to follow them.

1.5 Describe different types of information, their source,

accuracy, completeness and how they are interpreted in

relation to:

  • drawings
  • specifications
  • schedules
  • method statements
  • risk assessments
  • design
  • standards
  • manufacturers’ information
  • data sheets
  • official guidance
  • current legislation and regulations governing

buildings

Units – Learning Outcomes and Assessment Criteria

ProQual, December 2020

Level 2 NVQ Diploma in Insulation and Building Treatments (Construction)

52

Learning outcomes

The learner will be able to:

Assessment criteria

The learner can:

2 Know how to comply with

environmentally responsible

work practices to meet

current, legislation

standards and official

guidance when installing

cavity wall insulation.

2.1 Describe their responsibilities regarding potential

accidents, health hazards and the environment in

relation to:

  • the workplace
  • below ground level
  • confined spaces
  • at height
  • tools and equipment,
  • materials and substances
  • movement and storage of materials by manual

handling and mechanical lifting

2.2 Describe the organisational security procedures for

tools, equipment and personal belongings in relation

to:

  • site
  • workplace
  • siting and location of vehicles
  • company
  • customer
  • access equipment
  • material and waste storage
  • the general public

2.3 Explain the accident reporting procedures and who is

responsible for making reports.

2.4 Describe the types of fire extinguishers available when

installing cavity wall insulation and describe how and

when they are used in relation to:

  • water
  • CO2
  • foam
  • powder

Units – Learning Outcomes and Assessment Criteria

ProQual, December 2020

Level 2 NVQ Diploma in Insulation and Building Treatments (Construction)

53

Learning outcomes

The learner will be able to:

Assessment criteria

The learner can:

3 Comply with current,

relevant legislation,

standards and official

guidance to carry out your

work and maintain safe and

healthy work practices

3.1 Demonstrate compliance with, relevant legislation,

standards and official guidance when installing cavity

wall insulation in relation to the following:

  • methods of work
  • safe use of health and safety control equipment
  • Safe use of access equipment and harness systems
  • safe use, storage and handling of materials, tools and

equipment

  • operative maintenance of installation equipment
  • specific risks to health including mental health
  • specific risks associated with ventilation (roof space,

inside the property and under floor) and combustion

appliances

3.2 Explain why, when and how health and safety control

equipment, identified by the principles of prevention,

should be used when installing cavity wall insulation, in

relation to:

  • collective protective measures
  • personal protective equipment (PPE)
  • respiratory protective equipment (RPE)
  • local exhaust ventilation (LEV)

3.4 Describe how emergencies should be responded to in

accordance with organisational authorisation and

personal skills in relation to:

  • fires
  • spillages
  • injuries
  • emergencies relating to occupational activities
  • identification of and reporting asbestos containing

materials

3.5 Describe how to report risks and hazards identified by the

following:

  • risk assessment
  • personal assessment
  • methods of work
  • manufacturers’ technical information
  • data sheets
  • statutory regulations
  • official guidance
  • Control Of Substances Hazardous to Health (COSHH)

Units – Learning Outcomes and Assessment Criteria

ProQual, December 2020

Level 2 NVQ Diploma in Insulation and Building Treatments (Construction)

54

Learning outcomes

The learner will be able to:

Assessment criteria

The learner can:

4 Select the required quantity

and quality of resources for

the methods of work to

install cavity wall insulation.

4.1 Select resources associated with own work in relation to

materials, components and finishes, tools and

equipment.

4.2 Check the suitability, compatibility characteristics of the

materials, components and finishes determine if they

are moisture open or moisture closed and their impact

on the building.

4.3 Record and report issues or defects.

4.4 Describe why the characteristics, compatibility, quality,

uses, sustainability, limitations and defects associated

with the resources are important and how defects

should be rectified.

4.5 Describe how the resources should be used and how

problems associated with the resources are reported in

relation to:

  • protective sheeting
  • warning signs
  • public protection equipment
  • calibration equipment
  • essential airway sleeves
  • cavity barriers
  • mortar mix
  • mortar dyes
  • insulation
  • combustion vents
  • all work tools

4.6 Describe how to confirm that the resources and

materials conform to the specification.

4.7 Explain why the organisational procedures have been

developed and how they are used for the selection of

required resources.

4.8 Describe how to identify the hazards associated with

the resources and methods of work and how they are

overcome.

4.9 Describe how to calculate the quantity of materials

required and used to ensure, adequacy of full as per

system designer specification and wastage associated

with the method and procedure to install cavity wall

insulation.

Units – Learning Outcomes and Assessment Criteria

ProQual, December 2020

Level 2 NVQ Diploma in Insulation and Building Treatments (Construction)

55

Learning outcomes

The learner will be able to:

Assessment criteria

The learner can:

5 Minimise the risk of damage

to the work and surrounding

area when installing cavity

wall insulation.

5.1 Protect the work and its surrounding area from damage in

accordance with safe working practices and organisational

procedures.

5.2 Maintain a safe, clear and tidy work area.

5.3 Explain why it is important to maintain a safe, clear and tidy

work area

5.4 Dispose of waste in accordance with current legislation.

5.5 Describe how to protect work and its surrounding area from

damage by general workplace activities, other occupations

and adverse weather conditions and how to minimise

damage to existing building fabric.

5.6 Explain the importance of protecting the work and its

surrounding area against the risk of damage.

5.7 Explain why and how the disposal of waste must be carried

out safely in accordance with the following:

  • current legislation
  • environmental responsibilities
  • organisational procedures
  • suppliers and manufactures’ information
  • data sheets
  • statutory regulations
  • official guidance

6 Complete the work within the

allocated time when installing

cavity wall insulation.

6.1 Demonstrate completion of your work within the estimated,

allocated time and performance requirements of the system

design, method statement and the required standard.

6.2 Describe the purpose of the work programme, including the

estimated and allocated time and explain why deadlines

should be kept in relation to:

  • types of progress charts, timetables and estimated times
  • organisational procedures for reporting circumstances

which will affect the work programme.

Units – Learning Outcomes and Assessment Criteria

ProQual, December 2020

Level 2 NVQ Diploma in Insulation and Building Treatments (Construction)

56

Learning outcomes

The learner will be able to:

Assessment criteria

The learner can:

7 Comply with the given

contract information to carry

out the work efficiently install

cavity wall insulation to the

required specification.

7.1 Demonstrate the following work skills when installing cavity

wall insulation:

  • measuring
  • marking out
  • calibrating
  • monitoring
  • fitting
  • filling
  • making good

7.2 Use and maintain all work tools and installation equipment.

7.3 Carry out external and internal pre-installation check,

assessing recording and reporting issues to include:

  • suitable access
  • property suitability
  • structural integrity
  • dampness
  • decay
  • exposure ratings
  • vents and ventilation
  • services (gas, electric, water, media cables)

7.4 Check, record and report issues with construction ventilation,

flues, chimneys and combustion air ventilators pre and post

installation.

7.5 Prepare for and install cavity wall insulation to given, system

designer specification, method statement and the required

standard.

7.6 Drill holes to specified patterns using depth gauges and right

angled drilling only, selecting the correct masonry drill bit,

speed and setting, and taking effective steps to minimise the

impact to the building fabric and preventing rubble falling

into the cavity.

7.7 Fit cavity barriers.

7.8 Assemble and operate installation equipment, measuring

density, flow and quality tests.

7.9 Fill holes with matching and suitable materials.

7.10 Clean, disassemble and prepare installation processing

equipment for transportation.

7.11 Handover and sign off to the customers satisfaction.

7.12 Carry out post installation checks.

Units – Learning Outcomes and Assessment Criteria

ProQual, December 2020

Level 2 NVQ Diploma in Insulation and Building Treatments (Construction)

57

7 Continued

7.13 Describe how the methods of work to meet the

specification, are carried out and how problems are identified

and reported by the application of knowledge for safe,

healthy and environmental work practices, procedures and

skills relating to the method and area of work relating to the

following:

  • the suitability, compatibility and characteristics of the

materials, components and finishes, and determine if they

are moisture open or moisture closed, their impact on the

building and their appropriateness to the design and

physical application

  • how to record and report issues or defects with the

materials, components and finishes

  • why it is important to carry out external and internal preinstallation checks
  • how to carry out external and internal pre-installation

checks, assessing, recording and reporting issues to

include:

– suitable access

– property suitability

– structural integrity

– dampness

– decay

– exposure ratings

– vents and ventilation

– services (gas, electric, water, media cables)

why it is important to ensure that all necessary repairs are

completed prior to installation

  • how to recognise, record and report the key issues that

may inhibit commencement of the work including but not

limited to:

– condition of building fabric

– identification of any areas of potential water

penetration

– visibility and completeness of damp proof course

– condition of window and door seals

– height of internal floors in relation to external floor

height

– condition of roof

– damaged or spalled brickwork

– drainage and down pipes

– protection and existence of sub floor ventilation

– cavity width and identification of any debris

Units – Learning Outcomes and Assessment Criteria

ProQual, December 2020

Level 2 NVQ Diploma in Insulation and Building Treatments (Construction)

58

7 Continued

  • how to identify when specialist skills and knowledge are

required and report accordingly including but not limited

to:

– fire safety

– electrical

– asbestos

– Radon

– heritage

– architectural features

– ecology

– ventilation

  • the relevance of an assessment of significance and how to

recognise specific requirements for structures of special

interest, traditional construction, hard-to-treat buildings

and historical significance

  • how to identify, record, report and rectify unintended

consequences not addressed in the design, including but

not limited to the existence of: thermal bridges, thermal

bypassing and water ingress, inadequate ventilation and

condensation risk

  • why it is important to avoid unintended consequences
  • why it is important to explain installation procedure to

building occupants to include but not limited to the

following:

– scope and work programme

– safety requirements during the installation process

– protection of property and personal items

– specific benefits and implications to include

homeowner information

– agreed standards of making good

  • the implications of existing guarantees and warranties that

may be compromised by the installation, to include but

not limited to:

– wall ties

– windows

– damp proof course

– renders

– Tyrolean coatings

– silicone weather proof coatings

  • how to work with, around and in close proximity to plant

and machinery

Units – Learning Outcomes and Assessment Criteria

ProQual, December 2020

Level 2 NVQ Diploma in Insulation and Building Treatments (Construction)

59

7 Continued

  • how to direct and guide the operations and movement of

plant and machinery to ensure protection of a safe

working environment

  • how to identify and follow the installation quality

requirements

  • how and why it is important to check, record and report

issues with construction ventilation, flues, chimneys and

combustion air ventilators pre and post installation

  • why it is important to ensure pre-installation material

checks are within specified parameters, to include

checking and recording batch number and reporting

defects

  • how to assemble and operate installation processing

equipment in line with manufacturers and system manuals

  • how to calibrate equipment to measure density, flow and

quality tests to ensure they are in line with manufacturers

specifications and material requirements

  • why effective selection of PPE equipment to avoid

cementation dust is important

  • how to drill holes to specified patterns and the importance

of using depth gauges and right angled drilling only,

selecting the correct masonry drill bit, speed and setting,

and taking effective steps to minimise the impact to the

building fabric and preventing rubble falling into the cavity

  • how to fit cavity barriers in accordance with specification

from roof to ground level in order to avoid overspill and

underspill between the two separated cavity elements

  • how to install cavity wall insulation from inside and

outside of a building including lance techniques

  • why it is important to ensure effective and safe operation

of equipment and consistency of fill using the appropriate

technique for the selected material (to include bead using

adhesive bonding agents and blown mineral wool)

  • how to fill holes with matching and suitable materials to

ensure evidence of the drill pattern is minimised and the

finish is in keeping with the original building texture and

colour

  • why it is important to clean and disassemble installation

processing equipment and pack away for transportation

  • the different types of air and vapour control layers and

breather membranes, where and how they should be used

and why it is important to install them correctly

  • the importance of ensuring the integrity of air and vapour

control layers and breather membranes following

installation and the need to maintain continuity

  • why it is important to immediately record and report

unforeseen events including but not limited to equipment

Units – Learning Outcomes and Assessment Criteria

ProQual, December 2020

Level 2 NVQ Diploma in Insulation and Building Treatments (Construction)

60

7 Continued

malfunctions, situations and faults not identified in the

original design

  • why it is important to complete post installation checks in

accordance with the system designer installations

operations manual and report issues to include but not

limited to safeguarding the combustion ventilation and

report defects

  • why it is important to provide post installation advice and

guidance to building occupants including homeowner

packs

  • how to handover and sign off to the customers satisfaction
  • how to use all work tools and installation equipment in

line with manufacturers and system specifications

  • how to work at height using access equipment and

harness systems

  • how and why maintenance of all work tools and

installation equipment is carried out

7.14 Describe the needs of other occupations and the importance

of team work and communication when installing cavity wall

insulation.

Units – Learning Outcomes and Assessment Criteria

ProQual, December 2020

Level 2 NVQ Diploma in Insulation and Building Treatments (Construction)

61

Additional information about this unit

Assessment Guidance This unit must be assessed in a work environment, in

accordance with the ConstructionSkills‘ Consolidated

Assessment Strategy for Construction and the Built

Environment.

Assessors for this unit must have verifiable, current industry

experience and a sufficient depth of relevant occupational

expertise and knowledge, and must use a combination of

assessment methods as defined in the Consolidated

Assessment Strategy.

Workplace evidence of skills cannot be simulated.

Sector Subject Areas 5.2 Building and Construction

Availability for use Shared unit

Unit guided learning hours 100

Assessment 10

Units – Learning Outcomes and Assessment Criteria

ProQual, December 2020

Level 2 NVQ Diploma in Insulation and Building Treatments (Construction)

62

Title: Installing insulation to solid floors in the workplace

Unit Number: J/618/5696

Learning outcomes

The learner will be able to:

Assessment criteria

The learner can:

1 Interpret the given design

information relating to the

work and resources to

confirm its accuracy,

completeness and relevance

to the building type, fabric

and condition when

installing insulation to solid

floors.

1.1 Interpret and extract relevant information from:

  • drawings
  • specifications
  • schedules
  • method statements
  • risk assessments
  • manufacturers’ information
  • data sheets

1.2 Comply with information and/or instructions derived

from risk assessments and method statements.

1.3 Describe why the organisational procedures have been

developed and how they are implemented.

1.4 Explain the importance of organisational procedures to

solve problems and why it is important to follow them.

1.5 Describe different types of information, their source,

accuracy, completeness and how they are interpreted in

relation to:

  • drawings
  • specifications
  • schedules
  • method statements
  • risk assessments
  • design
  • standards
  • manufacturers’ information
  • data sheets
  • official guidance
  • current legislation and regulations governing

buildings

Units – Learning Outcomes and Assessment Criteria

ProQual, December 2020

Level 2 NVQ Diploma in Insulation and Building Treatments (Construction)

63

Learning outcomes

The learner will be able to:

Assessment criteria

The learner can:

2 Know how to comply with

environmentally responsible

work practices to meet

current, legislation

standards and official

guidance when installing

insulation to solid floors.

2.1 Describe their responsibilities regarding potential

accidents, health hazards and the environment in

relation to:

  • the workplace
  • below ground level
  • in confined spaces
  • at height
  • tools and equipment
  • materials and substances
  • movement and storage of materials by manual

handling and mechanical lifting

2.2 Describe the organisational security procedures for

tools, equipment and personal belongings in relation

to:

  • site
  • workplace
  • siting and location of vehicles
  • company
  • customer
  • access equipment
  • material and waste storage
  • the general public

2.3 Explain the accident reporting procedures and who is

responsible for making reports.

2.4 Describe the types of fire extinguishers available when

installing insulation to solid floors and describe how

and when they are used in relation to:

  • water
  • CO2
  • foam
  • powder

Units – Learning Outcomes and Assessment Criteria

ProQual, December 2020

Level 2 NVQ Diploma in Insulation and Building Treatments (Construction)

64

Learning outcomes

The learner will be able to:

Assessment criteria

The learner can:

3 Comply with current,

relevant legislation,

standards and official

guidance to carry out your

work and maintain safe and

healthy work practices

3.1 Demonstrate compliance with relevant legislation,

standards and official guidance when installing

insulation to solid floors in relation to the following:

  • methods of work
  • safe use of health and safety control equipment
  • safe use of access equipment
  • safe use, storage and handling of materials, tools and

equipment

  • specific risks to health including mental health
  • specific risks associated with ventilation and

combustion appliances

3.2 Explain why, when and how health and safety control

equipment, identified by the principles of prevention,

should be used when installing insulation to solid floors

in relation to:

  • collective protective measures
  • personal protective equipment (PPE)
  • respiratory protective equipment (RPE)
  • local exhaust ventilation (LEV)

3.3 Describe how emergencies should be responded to in

accordance with organisational authorisation and

personal skills in relation to:

  • fires
  • spillages
  • injuries
  • emergencies relating to occupational activities
  • identification of and reporting of asbestos containing

materials

3.4 Describe how to report risks and hazards identified by

the following:

  • risk assessment
  • personal assessment
  • methods of work
  • manufacturers’ technical information
  • data sheets
  • statutory regulations
  • official guidance
  • Control of Substances Hazardous to Health (COSHH)

Units – Learning Outcomes and Assessment Criteria

ProQual, December 2020

Level 2 NVQ Diploma in Insulation and Building Treatments (Construction)

65

Learning outcomes

The learner will be able to:

Assessment criteria

The learner can:

4 Select the required quantity

and quality of resources for

the methods of work to

install insulation to solid

floors.

4.1 Select resources associated with own work in relation to

materials, components, tools and equipment.

4.2 Check the suitability, compatibility and characteristics of

the materials and components, determine if they are

moisture open or moisture closed and their impact on

the building.

4.3 Record and report issues or defects.

4.4 Describe why the characteristics, compatibility, quality,

uses, sustainability, limitations and defects associated

with the resources are important and how defects

should be rectified.

4.5 Describe how the resources should be used and how

problems associated with the resources are reported in

relation to:

  • protective sheeting
  • warning signs
  • temporary barriers
  • insulation
  • making good materials
  • filling materials
  • tapes and sealants
  • all work tools

4.6 Describe how to confirm that the resources and

materials conform to the specification.

4.7 Explain why the organisational procedures have been

developed and how they are used for the selection of

required resources.

4.8 Describe how to identify the hazards associated with the

resources and methods of work and how they are

overcome.

4.9 Describe how to calculate the quantity of materials

required to ensure consistency of coverage to

manufacturers’ specification and wastage associated

with the method and procedure to install insulation to

solid floors.

Units – Learning Outcomes and Assessment Criteria

ProQual, December 2020

Level 2 NVQ Diploma in Insulation and Building Treatments (Construction)

66

Learning outcomes

The learner will be able to:

Assessment criteria

The learner can:

5 Minimise the risk of damage

to the work and

surrounding area when

installing insulation to solid

floors.

5.1 Protect the work and its surrounding area from damage

in accordance with safe working practices and

organisational procedures.

5.2 Maintain a safe, clear and tidy work area.

5.3 Explain why it is important to maintain a safe, clear and

tidy work area.

5.4 Dispose of waste in accordance with current legislation.

5.5 Describe how to protect work and its surrounding area

from damage by general workplace activities, other

occupations and adverse weather conditions and how

to minimise damage to existing building fabric.

5.6 Explain the importance of protecting the work and its

surrounding area against the risk of damage.

5.7 Explain why and how the disposal of waste must be

carried out safely in accordance with the following:

  • current legislation
  • environmental responsibilities
  • organisational procedures
  • manufacturers’ information
  • data sheets
  • statutory regulations
  • official guidance

6 Complete the work within

the allocated time when

installing insulation to solid

floors.

6.1 Demonstrate completion of your work within the

estimated, allocated time and performance

requirements of the system design, method statement

and the required standard.

6.2 Describe the purpose of the work programme, including

the estimated and allocated time and explain why

deadlines should be kept in relation to:

  • types of progress charts, timetables and estimated

times

  • organisational procedures for reporting

circumstances which will affect the work programme

Units – Learning Outcomes and Assessment Criteria

ProQual, December 2020

Level 2 NVQ Diploma in Insulation and Building Treatments (Construction)

67

Learning outcomes

The learner will be able to:

Assessment criteria

The learner can:

7 Comply with the given

contract information to

carry out the work

efficiently to install

insulation to solid floors to

the required specification.

7.1 Demonstrate the following work skills when installing

insulation to solid floors:

  • carrying out internal pre-installation checks
  • measuring
  • marking out
  • calculating
  • cutting
  • fitting
  • filling
  • positioning and securing
  • making good

7.2 Use and maintain all work tools and equipment.

7.3 Check, record and report issues with construction

ventilation, flues, chimneys and combustion air

ventilators pre and post installation.

7.4 Recognise, record and report the key issues that may

inhibit commencement of the work including but not

limited to:

  • condition of building fabric
  • identification of any areas of potential water

penetration

  • visibility and completeness of damp proof course

and membranes

  • condition of window and door seals
  • height of internal floors in relation to external floor

height

  • drainage and down pipes
  • protection of existing ventilation in line with design

7.5 Identify the potential risk of increased condensation

following installation relating to solid floors and how to

prevent it.

7.6 Prepare floor for insulation to include the following but

not limited to:

  • safe systems of work
  • minimising damage
  • checking existing services
  • building construction and heritage significance
  • working surface, solid, free from defect, level and

dry

Units – Learning Outcomes and Assessment Criteria

ProQual, December 2020

Level 2 NVQ Diploma in Insulation and Building Treatments (Construction)

68

  • customer safety

7.7 Check for hidden utilities.

7.8 Maintain integrity of membranes.

7.9 Remove and minimise damage to floorcoverings.

7.10 Clear and safeguard existing and install additional

ventilation if required in accordance with the design

and installation checks and report back issues which

impact the ventilation assessment.

7.11 Protect the building occupants and their property.

7.12 Confirm pre-installation material checks are within

specified parameters to include checking and reporting

defects.

7.13 Rectify defects in preparation of insulation measures

7.14 Prepare and place insulation to solid floors using the

following methods to given working instructions:

  • insulation under a screed
  • insulation on top of a solid floor
  • cut, place and tape insulation to manufacturers’

specification

  • apply damp proof membrane as required
  • restrict or reduce unwanted heat loss
  • ensure maintenance of adequate ventilation
  • minimise the effects of thermal bridging through

compliance with design detail and ensuring a

consistent level of insulation of the installed area

7.15 Complete post installation checks in accordance with

the design, method statement and installations

operations manual and report issues to include but not

limited to safeguarding the combustion ventilation and

report defects.

7.16 Provide post installation advice and guidance to building

occupants including homeowner packs.

7.17 Handover and sign off to the customers satisfaction.

7.18 Describe how the methods of work to meet the

specification, are carried out and how problems are

identified and reported by the application of knowledge

for safe, healthy and environmental work practices,

procedures and skills relating to the method and area of

work relating to the following:

  • the suitability, compatibility and characteristics of

the materials, components and finishes, and

determine if they are moisture open or moisture

closed, their impact on the building and their

appropriateness to the design and physical

application

Units – Learning Outcomes and Assessment Criteria

ProQual, December 2020

Level 2 NVQ Diploma in Insulation and Building Treatments (Construction)

69

  • how to record and report issues or defects with the

materials, components and finishes

  • why it is important to carry out external and internal

pre-installation checks

  • how to carry out external and internal preinstallation checks assessing, recording and

reporting issues to include:

– suitable access

– property suitability

– structural integrity

– dampness

– decay

– vents and ventilation

– services (gas, electric, water, media cables)

  • why it is important to ensure that all necessary

repairs are completed prior to installation

  • how to recognise, record and report the key issues

that may inhibit commencement of the work

including but not limited to:

– condition of building fabric

– identification of any areas of potential damp

– evidence of incompleteness of damp proof course

and membranes

– height of internal floors in relation to external floor

height

– damaged or spalled brickwork

– drainage and down pipes

– protection and existence of sub floor ventilation

  • how to identify when specialist skills and knowledge

are required and report accordingly including but

not limited to:

– fire safety

– electrical

– asbestos

– Radon

– heritage

– ecology

– architectural features

– ventilation

  • the relevance of an assessment of significance and

how to recognise specific requirements for

structures of special interest, traditional

construction, hard-to-treat buildings and historical

significance

  • how to identify, record, report and rectify

unintended consequences not addressed in the

design, including but not limited to the existence of:

thermal bridges, thermal bypassing and water

ingress, inadequate ventilation and condensation

risk

Units – Learning Outcomes and Assessment Criteria

ProQual, December 2020

Level 2 NVQ Diploma in Insulation and Building Treatments (Construction)

70

  • why it is important to avoid unintended

consequences

  • how to check, record and report issues with

construction ventilation, flues, chimneys and

combustion air ventilators pre and post installation

  • why it is important to recognise the potential risk of

increased condensation following installation

relating to solid floors and how to prevent it

  • why it is important to explain installation procedure

to building occupants to include but not limited to

the following:

– scope and work programme

– safety requirements during the installation process

– protection of property and personal items

– specific benefits and implications to include

homeowner information

– agreed standards of making good

  • how to identify and follow the installation quality

requirements

  • how to work with, around and in close proximity to

plant and machinery

  • how to direct and guide the operations and

movement of plant and machinery to ensure

protection of a safe working environment

  • how to prepare floor for insulation to include the

following but not limited to:

– safe systems of work

– minimising damage

– checking existing services

– building construction and heritage significance

– working surface, solid, free from defect, level and

dry

– customer safety

  • how to check for and protect hidden utilities
  • the importance of ensuring all work to services (gas,

electric, water) is carried out by suitably qualified

people

  • how to maintain integrity of membranes
  • how to remove and minimise damage to

floorcoverings

  • how to clear and safeguard existing and install

additional ventilation if required in accordance with

the design and installation checks and report back

issues which impact the ventilation assessment

  • how to protect the building occupants and their

property

  • how to confirm pre-installation material checks are

within specified parameters to include checking and

reporting defects

  • how to rectify defects in preparation of insulation

measures

Units – Learning Outcomes and Assessment Criteria

ProQual, December 2020

Level 2 NVQ Diploma in Insulation and Building Treatments (Construction)

71

  • how to prepare and place insulation to solid floors

using the following methods to given working

instructions:

– insulation under a screed

– insulation on top of a solid floor

– cut, place and tape insulation to manufacturers’

specification

– apply damp proof membrane

– restrict or reduce unwanted heat loss

– ensure maintenance of adequate ventilation

  • why it is important to minimise the effects of

thermal bridging through compliance with design

detail and ensuring a full consistent level of

insulation to the area being insulated

  • the different types of air and vapour control layers

and breather membranes, where and how they

should be used and why it is important to install

them correctly

  • the importance of ensuring the integrity of air and

vapour control layers and breather membranes

following installation and the need to maintain

continuity

  • why it is important to immediately record and

report unforeseen events including but not limited

to equipment malfunctions, situations and faults not

identified in the original design

  • why it is important to complete post installation

checks in accordance with the design, method

statement and installations operations manual and

report issues to include but not limited to

safeguarding the combustion ventilation and report

  • why it is important to provide post installation

advice and guidance to building occupants including

homeowner packs

  • how to handover and sign off to the customers

satisfaction

  • how to use all work tools and equipment
  • how to work at height using access equipment
  • how and why maintenance of all work tools and

installation equipment is carried out

7.19 Describe the needs of other occupations and the

importance of team work and communication when

installing insulation to solid floors.

Units – Learning Outcomes and Assessment Criteria

ProQual, December 2020

Level 2 NVQ Diploma in Insulation and Building Treatments (Construction)

72

Additional information about this unit

Assessment Guidance This unit must be assessed in a work environment, in

accordance with the ConstructionSkills‘ Consolidated

Assessment Strategy for Construction and the Built

Environment.

Assessors for this unit must have verifiable, current industry

experience and a sufficient depth of relevant occupational

expertise and knowledge, and must use a combination of

assessment methods as defined in the Consolidated

Assessment Strategy.

Workplace evidence of skills cannot be simulated.

Sector Subject Areas 5.2 Building and Construction

Availability for use Shared unit

Unit guided learning hours 100

Assessment 10

Units – Learning Outcomes and Assessment Criteria

ProQual, December 2020

Level 2 NVQ Diploma in Insulation and Building Treatments (Construction)

73

749

Title: Installing insulation to suspended floors in the workplace

Unit Number: F/618/5681

Learning outcomes

The learner will be able to:

Assessment criteria

The learner can:

1 Interpret the given design

information relating to the

work and resources to

confirm its accuracy,

completeness and relevance

to the building type, fabric

and condition when

installing insulation to

suspended floors.

1.1 Interpret and extract relevant information from:

  • drawings
  • specifications
  • schedules
  • method statements
  • risk assessments
  • manufacturers’ information
  • data sheets

1.2 Comply with information and/or instructions derived

from risk assessments and method statements.

1.3 Describe why the organisational procedures have been

developed and how they are implemented.

1.4 Explain the importance of organisational procedures to

solve problems and why it is important to follow them.

1.5 Describe different types of information, their source,

accuracy, completeness and how they are interpreted in

relation to:

  • drawings
  • specifications
  • schedules
  • method statements
  • risk assessments
  • design
  • standards
  • manufacturers’ information
  • data sheets
  • official guidance
  • current legislation and regulations governing

buildings

Units – Learning Outcomes and Assessment Criteria

ProQual, December 2020

Level 2 NVQ Diploma in Insulation and Building Treatments (Construction)

74

Learning outcomes

The learner will be able to:

Assessment criteria

The learner can:

2 Know how to comply with

environmentally responsible

work practices to meet

current, legislation

standards and official

guidance when installing

insulation to suspended

floors.

2.1 Describe their responsibilities regarding potential

accidents, health hazards and the environment in

relation to:

  • the workplace
  • below ground level
  • confined spaces
  • at height
  • tools and equipment
  • materials and substances
  • movement and storage of materials by manual

handling and mechanical lifting

2.2 Describe the organisational security procedures for

tools, equipment and personal belongings in relation

to:

  • site
  • workplace
  • siting and location of vehicles
  • company
  • customer
  • access equipment
  • materials and waste storage
  • the general public

2.3 Explain the accident reporting procedures and who is

responsible for making reports.

2.4 Describe the types of fire extinguishers available when

applying surface finishes to installing insulation to

suspended floors and describe how and when they are

used in relation to:

  • water
  • CO2
  • foam
  • powder

Units – Learning Outcomes and Assessment Criteria

ProQual, December 2020

Level 2 NVQ Diploma in Insulation and Building Treatments (Construction)

75

Learning outcomes

The learner will be able to:

Assessment criteria

The learner can:

3 Comply with current,

relevant legislation,

standards and official

guidance to carry out your

work and maintain safe and

healthy work practices

3.1 Demonstrate compliance with, relevant legislation,

standards and official guidance when installing

insulation to suspended floors in relation to the

following:

  • methods of work
  • safe use of health and safety control equipment
  • safe use of access equipment
  • safe use, storage and handling of materials, tools and

equipment

  • specific risks to health including mental health
  • specific risks associated with ventilation (inside the

property and under floor) and also including

combustion appliances

  • specific risks associated with working in confined

spaces

3.2 Explain why, when and how health and safety control

equipment, identified by the principles of prevention,

should be used when installing insulation to suspended

floors, in relation to:

  • collective protective measures
  • personal protective equipment (PPE)
  • respiratory protective equipment (RPE)
  • local exhaust ventilation (LEV)

3.3 Describe how emergencies should be responded to in

accordance with organisational authorisation and

personal skills in relation to:

  • fires
  • spillages
  • injuries
  • emergencies relating to occupational activities
  • identification of and reporting of asbestos containing

materials

3.4 Describe how to report risks and hazards identified by

the following:

  • risk assessment
  • personal assessment
  • methods of work
  • manufacturers’ technical information
  • data sheets
  • statutory regulations
  • official guidance
  • Control of Substances Hazardous to Health (COSHH)

Units – Learning Outcomes and Assessment Criteria

ProQual, December 2020

Level 2 NVQ Diploma in Insulation and Building Treatments (Construction)

76

Learning outcomes

The learner will be able to:

Assessment criteria

The learner can:

4 Select the required quantity

and quality of resources for the

methods of work to install

insulation to suspended floors.

4.1 Select resources associated with own work in relation to

materials, components, fixings, finishes, tools and equipment.

4.2 Check the suitability, compatibility and characteristics of the

materials, components and finishes, determine if they are

moisture open or moisture closed and their impact on the

building.

4.3 Record and report issues.

4.4 Describe why the characteristics, compatibility, quality, uses,

sustainability, limitations and defects associated with the

resources are important and how defects should be rectified.

4.5 Describe how the resources should be used and how problems

associated with the resources are reported in relation to:

  • protective sheeting
  • warning signs
  • temporary barriers
  • making good materials
  • filling materials
  • sealants
  • all work tools and equipment

4.6 Describe how to confirm that the resources and materials

conform to the specification.

4.7 Explain why the organisational procedures have been developed

and how they are used for the selection of required resources.

4.8 Describe how to identify the hazards associated with the

resources and methods of work and how they are overcome.

4.9 Describe how to calculate the quantity of materials required and

used to ensure, adequacy of fill as per system designer

specification and wastage associated with the method and

procedure to install insulation to suspended floors.

5 Minimise the risk of damage to

the work and surrounding area

when installing insulation to

suspended floors.

5.1 Protect the work and its surrounding area from damage in

accordance with safe working practices and organisational

procedures.

5.2 Maintain a safe, clear and tidy work area.

5.3 Explain why it is important to maintain a safe, clear and tidy

work area

5.4 Dispose of waste in accordance with current legislation.

5.5 Describe how to protect work and its surrounding area from

damage by general workplace activities, other occupations and

adverse weather conditions and how to minimise damage to

existing building fabric.

5.6 Explain why and how the disposal of waste must be carried out

safely in accordance with the following:

  • current legislation
  • environmental responsibilities
  • organisational procedures

Units – Learning Outcomes and Assessment Criteria

ProQual, December 2020

Level 2 NVQ Diploma in Insulation and Building Treatments (Construction)

77

Learning outcomes

The learner will be able to:

Assessment criteria

The learner can:

  • suppliers and manufactures’ information
  • data sheets
  • statutory regulations
  • official guidance

6 Complete the work within the

allocated time when installing

insulation to suspended floors.

6.1 Demonstrate completion of your work within the estimated,

allocated time and performance requirements of the system

design, method statement and the required standard.

6.2 Describe the purpose of the work programme, including the

estimated and allocated time and explain why deadlines

should be kept in relation to:

  • types of progress charts, timetables and estimated times
  • organisational procedures for reporting circumstances

which will affect the work programme

Units – Learning Outcomes and Assessment Criteria

ProQual, December 2020

Level 2 NVQ Diploma in Insulation and Building Treatments (Construction)

78

Learning outcomes

The learner will be able to:

Assessment criteria

The learner can:

7 Comply with the given contract

information to carry out the

work efficiently to install

insulation to suspended floors

to the required specification.

7.1 Demonstrate the following work skills when installing

insulation to suspended floors:

  • measuring
  • marking out
  • cutting
  • fitting
  • positioning
  • securing
  • making good

7.2 Use and maintain all work tools and equipment.

7.3 Carry out external and internal pre-installation check,

assessing, recording and reporting issues to include:

  • suitable access
  • property suitability
  • structural integrity
  • dampness
  • decay
  • vents and ventilation
  • services (gas, electric, water, media cables)

7.4 Recognise, record and report the key issues that may inhibit

commencement of the work including but not limited to:

  • condition of building fabric
  • identification of any areas of potential water penetration
  • visibility and completeness of damp proof course
  • condition of window and door seals
  • height of internal floors in relation to finished ground level
  • drainage and down pipes
  • protection and existence of sub floor ventilation

7.5 Identify the potential risk of increased condensation following

installation relating to suspended floors and how to prevent it.

7.6 Check, record and report issues with under floor (cross flow)

ventilation, flues, chimneys and combustion air ventilators pre

and post installation.

7.7 Prepare floor for insulation creating access points taking into

consideration the following but not limited to:

  • safe systems of work
  • minimising damage
  • checking existing services
  • building construction and heritage significance
  • customer safety

7.8 Install placed, mechanically or adhesively fixed insulation to

suspended floors.

7.9 Check for hidden utilities.

7.10 Maintain integrity of membranes.

Units – Learning Outcomes and Assessment Criteria

ProQual, December 2020

Level 2 NVQ Diploma in Insulation and Building Treatments (Construction)

79

7.11 Remove and minimise damage to floorcoverings.

7.12 Ensure the minimum void area air space is maintained by

removing debris.

7.13 Clear and safeguard existing and install additional in

accordance with the design and installation checks and report

back issues which impact the ventilation assessment.

7.14 Protect the building occupants and their property.

7.15 Confirm pre-installation material checks are within specified

parameters to include checking and reporting defects.

7.16 Rectify defects in preparation of insulation measures.

7.17 Maintain existing sound-proofing.

7.18 Install and maintain fire resistant barriers.

7.19 Carry out post installation checks in accordance with the

design, method statement and installations operations

manual and report issues to include but not limited to

safeguarding the combustion ventilation and report defects.

7.20 Provide post installation advice and guidance to building

occupants including homeowner packs.

7.21 Handover and sign off to the customers satisfaction.

7.22 Work at height using access equipment.

7.23 Describe how the methods of work to meet the specification,

are carried out and how problems are identified and reported

by the application of knowledge for safe, healthy and

environmental work practices, procedures and skills relating to

the method and area of work relating to the following:

  • the suitability, compatibility and characteristics of the

materials, components and finishes, and determine if they

are moisture open or moisture closed, their impact on the

building and their appropriateness to the design and

physical application

  • how to record and report issues or defects with the

materials, components and finishes

  • why it is important to carry out external and internal preinstallation checks
  • how to carry out external and internal pre-installation

checks, assessing, recording and reporting issues to

include:

– suitable access

– property suitability

– structural integrity

– dampness

– decay

– vents and ventilation

– services (gas, electric, water, media cables)

  • how to recognise, record and report the key issues that

may inhibit commencement of the work including but not

limited to:

– condition of building fabric

– identification of any areas of potential water

penetration

Units – Learning Outcomes and Assessment Criteria

ProQual, December 2020

Level 2 NVQ Diploma in Insulation and Building Treatments (Construction)

80

– visibility and completeness of damp proof course

– condition of window and door seals

– height of internal floors in relation to external floor

height

– condition of roof

– damaged and spalled brickwork

– rain and waste water goods

– protection and existence of sub floor ventilation

– wall cavity width and identification of any debris

  • why it is important to ensure that all necessary repairs are

completed prior to installation

  • how to identify when specialist skills and knowledge are

required and report accordingly including but not limited

to:

– fire safety

– electrical

– asbestos

– Radon

– heritage

– archaeological and architectural features

– ecology

– ventilation

– exposure and topography

  • the relevance of an assessment of significance and how to

recognise specific requirements for structures of special

interest, traditional construction, hard-to-treat buildings

and historical significance

  • how to identify, record, report and rectify unintended

consequences not addressed in the design, including but

not limited to the existence of: thermal bridges, thermal

bypassing and water ingress, inadequate ventilation and

condensation risk

  • why it is important to avoid unintended consequences
  • how to check, record and report issues with under floor

(cross flow) ventilation, flues, chimneys and combustion

air ventilators pre and post installation

  • why it is important to explain installation procedure to

building occupants to include but not limited to the

following:

– scope and work programme

– safety requirements during the installation process

– protection of property and personal items

– specific benefits and implications to include

homeowner information

– agreed standards of making good

  • the implications of existing guarantees and warranties that

may be compromised by the installation to include but not

limited to:

– timber treatments

– replacement wall ties

– injected damp proof course

– under floor and central heating systems

– Radon barriers

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Level 2 NVQ Diploma in Insulation and Building Treatments (Construction)

81

– electrical wiring

– services

  • how to identify and follow the installation quality

requirements

  • how to work with, around and in close proximity to plant

and machinery

  • how to direct and guide the operations and movement of

plant and machinery to ensure protection of a safe

working environment

  • why it is important to recognise the potential risk of

increased condensation following installation relating to

suspended floors and how to prevent it

  • how to prepare a floor for insulation, creating access

points taking into consideration the following but not

limited to:

– safe systems of work

– minimising damage

– checking existing services

– building construction and heritage significance

– customer safety

– archaeology

  • how to check for hidden utilities
  • the importance of ensuring all work to services (gas,

electric, water) is carried out by suitably qualified people

  • how to maintain the integrity of membranes
  • how to remove and minimise damage to floorcoverings
  • why it is important to ensure the minimum void area air

space is maintained by removing debris as required

  • why it is important to clear and safeguard existing and

install additional ventilation if required in accordance with

the design and installation checks and report back issues

which impact the ventilation assessment

  • how to protect the building occupants and their property
  • how to install placed, mechanically or adhesively fixed

insulation to suspended floors

  • the different types of air and vapour control layers and

breather membranes, where and how they should be used

and why it is important to install them correctly

  • the importance of ensuring the integrity of air and vapour

control layers and breather membranes following

installation and the need to maintain continuity

  • why it is important to immediately record and report

unforeseen events including but not limited to equipment

malfunctions, situations and faults not identified in the

original design

  • how to ensure pre-installation material checks are within

specified parameters and reporting defects

  • how to ensure existing cross flow ventilation is maintained

within the floor void

  • how to maintain existing sound-proofing
  • how to install and maintain fire resistant barriers

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Level 2 NVQ Diploma in Insulation and Building Treatments (Construction)

82

  • why it is important to minimise thermal bridging through

compliance with design detail ensuring a consistent level

of insulation to the area being insulated

  • why it is important to complete post installation checks in

accordance with the design, method statement and

installations operations manual and report issues to

include but not limited to safeguarding the combustion

ventilation and report defects

  • why it is important to provide post installation advice and

guidance to building occupants including homeowner

packs

  • how to handover and sign off to the customers satisfaction
  • how to use all work tools and equipment
  • how to work at height using access equipment
  • how and why maintenance of all work tools and

equipment is carried out

7.24 Describe the needs of other occupations and the importance

of team work and communication when installing insulation

to suspended floors.

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Level 2 NVQ Diploma in Insulation and Building Treatments (Construction)

83

Title: Installing insulation to floors in the workplace

Additional information about this unit

Assessment Guidance This unit must be assessed in a work environment, in

accordance with the ConstructionSkills‘ Consolidated

Assessment Strategy for Construction and the Built

Environment.

Assessors for this unit must have verifiable, current industry

experience and a sufficient depth of relevant occupational

expertise and knowledge, and must use a combination of

assessment methods as defined in the Consolidated

Assessment Strategy.

Workplace evidence of skills cannot be simulated.

Sector Subject areas 5.2 Building and Construction

Availability for use Shared unit

Unit guided learning hours 90

Assessment 10

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Level 2 NVQ Diploma in Insulation and Building Treatments (Construction)

84

Title: Spraying insulation to suspended floors in the workplace

Unit Number: J/618/5682

Learning outcomes

The learner will be able to:

Assessment criteria

The learner can:

1 Interpret the given design

information relating to the

work and resources to

confirm its accuracy,

completeness and relevance

to the building type, fabric

and condition when

spraying insulation to

suspended floors.

1.1 Interpret and extract relevant information from:

  • drawings
  • specifications
  • schedules
  • method statements
  • risk assessments
  • manufacturers’ information
  • data sheets

1.2 Comply with information and/or instructions derived

from risk assessments and method statements.

1.3 Describe why the organisational procedures have been

developed and how they are implemented.

1.4 Explain the importance of organisational procedures to

solve problems and why it is important to follow them.

1.5 Describe different types of information, their source,

accuracy, completeness and how they are interpreted in

relation to:

  • drawings
  • specifications
  • schedules
  • method statements
  • risk assessments
  • design
  • standards
  • manufacturers’ information
  • data sheets
  • official guidance
  • current legislation and regulations governing

buildings

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Level 2 NVQ Diploma in Insulation and Building Treatments (Construction)

85

Learning outcomes

The learner will be able to:

Assessment criteria

The learner can:

2 Know how to comply with

environmentally responsible

work practices to meet

current, legislation

standards and official

guidance when spraying

insulation to suspended

floors.

2.1 Describe their responsibilities regarding potential

accidents, health hazards and the environment in

relation to:

  • the workplace
  • below ground level
  • in confined spaces
  • at height
  • tools and equipment
  • materials and substances
  • movement and storage of materials by manual

handling and mechanical lifting

2.2 Describe the organisational security procedures for

tools, equipment and personal belongings in relation

to:

  • site
  • workplace
  • siting and location of vehicles
  • company
  • customer
  • access equipment
  • material and waste storage
  • the general public

2.3 Explain the accident reporting procedures and who is

responsible for making reports.

2.4 Describe the types of fire extinguishers available when

spraying insulation to suspended floors and describe

how and when they are used in relation to:

  • water
  • CO2
  • foam
  • powder

Units – Learning Outcomes and Assessment Criteria

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Level 2 NVQ Diploma in Insulation and Building Treatments (Construction)

86

Learning outcomes

The learner will be able to:

Assessment criteria

The learner can:

3 Comply with current,

relevant legislation,

standards and official

guidance to carry out your

work and maintain safe and

healthy work practices.

3.1 Demonstrate compliance with relevant legislation,

standards and official guidance when spraying insulation

to suspended floors in relation to the following:

  • methods of work
  • safe use of health and safety control equipment
  • safe use of access equipment
  • safe use, storage and handling of materials, tools and

equipment

  • operative maintenance of installation equipment
  • specific risks to health including mental health
  • specific risks associated with ventilation (inside the

property and under floor) and also including

combustion appliances

  • specific risks associated with working in confined

spaces

3.2 Explain why, when and how health and safety control

equipment, identified by the principles of prevention,

should be used when spraying insulation to suspended

floors in relation to:

  • collective protective measures
  • personal protective equipment (PPE)
  • respiratory protective equipment (RPE)
  • local exhaust ventilation (LEV)

3.3 Describe how emergencies should be responded to in

accordance with organisational authorisation and

personal skills in relation to:

  • fires
  • spillages
  • injuries
  • emergencies relating to occupational activities
  • identification of and reporting of asbestos containing

materials

3.4 Describe how to report risks and hazards identified by

the following:

  • risk assessment
  • personal assessment
  • methods of work
  • manufacturers’ technical information
  • data sheets
  • statutory regulations

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Level 2 NVQ Diploma in Insulation and Building Treatments (Construction)

87

Continued…… • official guidance

  • Control of Substances Hazardous to Health (COSHH)

4 Select the required quantity

and quality of resources for

the methods of work to

spray insulation to

suspended floors.

4.1 Select resources associated with own work in relation to

materials, components and finishes, tools and

equipment.

4.2 Check the suitability, compatibility and characteristics of

the materials, components and finishes, determine if

they are moisture open or moisture closed and their

impact on the building.

4.3 Record and report issues or defects.

4.4 Describe why the characteristics, compatibility, quality,

uses, sustainability, limitations and defects associated

with the resources are important and how defects

should be rectified.

4.5 Describe how the resources should be used and how

problems associated with the resources are reported in

relation to:

  • protective sheeting
  • warning signs
  • temporary barriers
  • making good materials
  • filling materials
  • sealants
  • installation equipment
  • all work tools

4.6 Describe how to confirm that the resources and

materials conform to the specification.

4.7 Explain why the organisational procedures have been

developed and how they are used for the selection of

required resources.

4.8 Describe how to identify the hazards associated with the

resources and methods of work and how they are

overcome.

4.9 Describe how to calculate the quantity of materials

required and used to ensure adequacy of fill as per the

system designer specification and wastage associated

with the method and procedure to spray insulation to

suspended floors.

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ProQual, December 2020

Level 2 NVQ Diploma in Insulation and Building Treatments (Construction)

88

Learning outcomes

The learner will be able to:

Assessment criteria

The learner can:

5 Minimise the risk of damage

to the work and surrounding

area when spraying insulation

to suspended floors.

5.1 Protect the work and its surrounding area from damage in

accordance with safe working practices and organisational

procedures.

5.2 Maintain a safe, clear and tidy work area.

5.3 Explain why it is important to maintain a safe, clear and tidy

work area.

5.4 Dispose of waste in accordance with current legislation.

5.5 Describe how to protect work and its surrounding area from

damage by general workplace activities, other occupations

and adverse weather conditions and how to minimise

damage to existing building fabric.

5.6 Explain the importance of protecting the work and its

surrounding area against the risk of damage.

5.7 Explain why and how the disposal of waste must be carried

out safely in accordance with the following:

  • current legislation
  • environmental responsibilities
  • organisational procedures
  • manufacturers’ information
  • data sheets
  • statutory regulations
  • official guidance

6 Complete the work within the

allocated time when spraying

insulation to suspended floors.

6.1 Demonstrate completion of your work within the estimated,

allocated time and performance requirements of the system

design, method statement and the required standard.

6.2 Describe the purpose of the work programme, including the

estimated and allocated time and explain why deadlines

should be kept in relation to:

  • types of progress charts, timetables and estimated times
  • organisational procedures for reporting circumstances

which will affect the work programme

Units – Learning Outcomes and Assessment Criteria

ProQual, December 2020

Level 2 NVQ Diploma in Insulation and Building Treatments (Construction)

89

Learning outcomes

The learner will be able to:

Assessment criteria

The learner can:

7 Comply with the given

contract information to carry

out the work efficiently to

spray insulation to suspended

floors to the required

specification.

7.1 Demonstrate the following work skills when spraying

insulation to suspended floors:

  • measuring
  • marking out
  • calculating
  • cutting
  • fitting
  • filling
  • positioning and securing
  • making good

7.2 Use and maintain all work tools and installation equipment.

7.3 Carry out external and internal pre installation checks

assessing, recording and reporting issues to include:

  • suitable access
  • property suitability
  • structural integrity
  • dampness
  • decay
  • vents and ventilation
  • services (gas, electric, water, media cables)

7.4 Recognise, record and report the key issues that may inhibit

commencement of the work including but not limited to:

  • condition of building fabric
  • identification of any areas of potential water penetration
  • visibility and completeness of damp proof course
  • condition of window and door seals
  • height of internal floors in relation to external floor height
  • drainage and down pipes
  • protection and existence of sub floor ventilation

7.5 Identify the potential risk of increased condensation following

installation relating to suspended floors and how to prevent

it.

7.6 Check, record and report issues with under floor (cross flow)

ventilation, flues, chimneys and combustion air ventilators

pre and post installation.

7.7 Prepare floor for insulation creating access points taking into

consideration the following but not limited to:

  • safe systems of work

Units – Learning Outcomes and Assessment Criteria

ProQual, December 2020

Level 2 NVQ Diploma in Insulation and Building Treatments (Construction)

90

  • minimising damage
  • checking existing services
  • building construction and heritage significance
  • customer safety

7.8 Check for hidden utilities.

7.9 Maintain integrity of membranes.

7.10 Remove and minimise damage to floorcoverings.

7.11 Ensure the minimum void area air space is maintained by

removing debris.

7.12 Clear and safeguard existing and install additional ventilation

in accordance with the design and installation checks and

report back issues which impact the ventilation assessment.

7.13 Protect the building occupants and their property.

7.14 Confirm pre-installation material checks are within specified

parameters to include checking and reporting defects.

7.15 Rectify defects in preparation of insulation measures.

7.16 Assemble, operate, clean and disassemble installation

processing equipment.

7.17 Calibrate equipment to measure density, flow and quality

tests.

7.18 Spray insulation to suspended floors.

7.19 Maintain existing sound-proofing.

7.20 Install and maintain fire resistant barriers.

7.21 Complete post installation checks in accordance with the

design, method statement and installations operations

manual and report issues to include but not limited to

safeguarding the combustion ventilation and report defects.

7.22 Provide post installation advice and guidance to building

occupants including homeowner packs.

7.23 Handover and sign off to the customers satisfaction.

7.24 Clean and disassemble installation processing equipment and

pack away for transportation.

7.25 Work at height using access equipment

Units – Learning Outcomes and Assessment Criteria

ProQual, December 2020

Level 2 NVQ Diploma in Insulation and Building Treatments (Construction)

91

7 Comply with the given

contract information to carry

out the work efficiently to

spray insulation to suspended

floors to the required

specification.

7.26 Describe how the methods of work to meet the specification,

are carried out and how problems are identified and reported

by the application of knowledge for safe, healthy and

environmental work practices, procedures and skills relating to

the method and area of work relating to the following:

  • the suitability, compatibility and characteristics of the

materials, components and finishes, and determine if they

are moisture open or moisture closed, their impact on the

building and their appropriateness to the design and

physical application

  • how to record and report issues or defects with the

materials, components and finishes

  • why it is important to carry out external and internal preinstallation checks
  • how to carry out external and internal pre-installation

checks, assessing, recording and reporting issues to

include:

– suitable access

– property suitability

– structural integrity

– dampness

– decay

– vents and ventilation

– services (gas, electric, water, media cables)

  • why it is important to ensure that all necessary repairs are

completed prior to installation

  • how to recognise, record and report the key issues that

may inhibit commencement of the work including but not

limited to:

– condition of building fabric

– identification of any areas of potential water

penetration

– visibility and completeness of damp proof course

– condition of window and door seals

– height of internal floors in relation to external floor

height

– condition of roof

– damaged or spalled brickwork

– rain and waste water goods

– protection and existence of sub floor ventilation

– cavity width and identification of any debris

  • how to identify when specialist skills and knowledge are

required and report accordingly including but not limited

to:

– fire safety

– electrical

– asbestos

– Radon

– heritage

– archaeological and architectural features

Units – Learning Outcomes and Assessment Criteria

ProQual, December 2020

Level 2 NVQ Diploma in Insulation and Building Treatments (Construction)

92

– ecology

– ventilation

– exposure & topography

  • the relevance of an assessment of significance and how to

recognise specific requirements for structures of special

interest, traditional construction, hard-to-treat buildings

and historical significance

  • how to identify, record, report and rectify unintended

consequences not addressed in the design, including but

not limited to the existence of: thermal bridges, thermal

bypassing and water ingress, inadequate ventilation and

condensation risk

  • why it is important to avoid unintended consequences
  • how to check, record and report issues with under floor

(cross flow) ventilation, flues, chimneys and combustion

air ventilators pre and post installation

  • why it is important to explain installation procedure to

building occupants to include but not limited to the

following:

– scope and work programme

– safety requirements during the installation process

– protection of property and personal items

– specific benefits and implications to include

homeowner information

– agreed standards of making good

  • the implications of existing guarantees and warranties

that may be compromised by the installation to include

but not limited to:

– timber treatments

– replacement wall ties

– injected damp proof course

– under floor and central heating systems

– Radon barriers

– electrical wiring

– services

  • how to identify and follow the installation quality

requirements

  • how to work with, around and in close proximity to plant

and machinery

  • how to direct and guide the operations and movement of

plant and machinery to ensure protection of a safe

working environment

  • why it is important to recognise the potential risk of

increased condensation following installation relating to

suspended floors and how to prevent it

  • how to prepare a floor for insulation, creating access

points taking into consideration the following but not

limited to:

– safe systems of work

Units – Learning Outcomes and Assessment Criteria

ProQual, December 2020

Level 2 NVQ Diploma in Insulation and Building Treatments (Construction)

93

– minimising damage

– checking existing services

– building construction and heritage significance

– customer safety

– archaeology

  • how to check for hidden utilities
  • the importance of ensuring all work to services (gas,

electric, water) is carried out by suitably qualified people

  • how to maintain integrity of membranes
  • how to remove and minimise damage to floorcoverings
  • why it is important to ensure the minimum void area air

space is maintained by removing debris as required

  • why it is important to clear and safeguard existing and

install additional ventilation if required in accordance with

the design and installation checks and report back issues

which impact the ventilation assessment

  • how to protect the building occupants and their property
  • how to assemble, operate, clean and disassemble

installation processing equipment

  • how to calibrate equipment to measure density, flow and

quality tests

  • how to spray insulation to suspended floors
  • how to ensure pre-installation material checks are within

specified parameters to include checking and recording

batch number and reporting defects

  • the different types of air and vapour control layers and

breather membranes , where and how they should be

used and why it is important to install them correctly

  • the importance of ensuring the integrity of air and vapour

control layers and breather membranes following

installation and the need to maintain continuity

  • why it is important to immediately record and report

unforeseen events including but not limited to equipment

malfunctions, situations and faults not identified in the

original design

  • how to ensure existing cross flow ventilation is maintained

within the floor void

  • how to maintain existing sound-proofing
  • how to install and maintain fire resistant barriers
  • why it is important to minimise thermal bridging through

compliance with design detail ensuring a consistent level

of insulation of the area being insulated

  • why it is important to complete post installation checks in

accordance with the design, method statement and

installations operations manual and report issues to

Units – Learning Outcomes and Assessment Criteria

ProQual, December 2020

Level 2 NVQ Diploma in Insulation and Building Treatments (Construction)

94

include but not limited to safeguarding the combustion

ventilation and report defects

  • why it is important to provide post installation advice and

guidance to building occupants including homeowner

packs

  • how to handover and sign off to the customers

satisfaction

  • how to clean and disassemble installation processing

equipment and pack away for transportation

  • how to use all work tools and installation equipment in

line with manufacturers and system specifications

  • how to work at height using access equipment and

harness systems

  • how and why maintenance of all work tools and

installation equipment is carried out

7.27 Describe the needs of other occupations and the importance

of team work and communication when spraying insulation to

suspended floors.

Units – Learning Outcomes and Assessment Criteria

ProQual, December 2020

Level 2 NVQ Diploma in Insulation and Building Treatments (Construction)

95

Additional information about this unit

Assessment Guidance This unit must be assessed in a work environment, in

accordance with the ConstructionSkills‘ Consolidated

Assessment Strategy for Construction and the Built

Environment.

Assessors for this unit must have verifiable, current industry

experience and a sufficient depth of relevant occupational

expertise and knowledge, and must use a combination of

assessment methods as defined in the Consolidated

Assessment Strategy.

Workplace evidence of skills cannot be simulated.

Sector Subject Areas 5.2 Building and Construction

Availability for use Shared unit

Unit guided learning hours 100

Assessment 10

Units – Learning Outcomes and Assessment Criteria

ProQual, December 2020

Level 2 NVQ Diploma in Insulation and Building Treatments (Construction)

96

Title: Spraying insulation to suspended floors in the workplace

Unit Number: K/618/5674

Learning outcomes

The learner will be able to:

Assessment criteria

The learner can:

1 Interpret the given design

information relating to the

work and resources to

confirm its accuracy,

completeness and relevance

to the building type, fabric

and condition when

installing insulation to cold

roofs.

1.1 Interpret and extract relevant information from:

  • drawings
  • specifications
  • schedules
  • method statements
  • risk assessments
  • manufacturers’ information
  • data sheets

1.2 Comply with information and/or instructions derived

from risk assessments and method statements.

1.3 Describe why the organisational procedures have been

developed and how they are implemented.

1.4 Explain the importance of organisational procedures to

solve problems and why it is important to follow them.

1.5 Describe different types of information, their source,

accuracy, completeness and how they are interpreted in

relation to:

  • drawings
  • specifications
  • schedules
  • method statements
  • risk assessments
  • design
  • standards
  • manufacturers’ information
  • data sheets
  • official guidance
  • current legislation and regulations governing

buildings

Units – Learning Outcomes and Assessment Criteria

ProQual, December 2020

Level 2 NVQ Diploma in Insulation and Building Treatments (Construction)

97

Learning outcomes

The learner will be able to:

Assessment criteria

The learner can:

2 Know how to comply with

environmentally responsible

work practices to meet

current legislation standards

and official guidance when

installing insulation to cold

roofs.

2.1 Describe their responsibilities regarding potential

accidents, health hazards and the environment in

relation to:

  • the workplace
  • below ground level
  • confined spaces
  • at height
  • tools and equipment
  • materials and substances
  • movement and storage of materials by manual

handling and mechanical lifting

2.2 Describe the organisational security procedures for

tools, equipment and personal belongings in relation

to:

  • site
  • workplace
  • siting and location of vehicles
  • company
  • customer
  • assess equipment
  • materials and waste storage
  • the general public

2.3 Explain the accident reporting procedures and who is

responsible for making reports.

2.4 Describe the types of fire extinguishers available when

installing to cold roofs and describe how and when they

are used in relation to:

  • water
  • CO2
  • foam
  • powder

Units – Learning Outcomes and Assessment Criteria

ProQual, December 2020

Level 2 NVQ Diploma in Insulation and Building Treatments (Construction)

98

Learning outcomes

The learner will be able to:

Assessment criteria

The learner can:

3 Comply with current,

relevant legislation,

standards and official

guidance to carry out your

work and maintain safe

and healthy work practices

3.1 Demonstrate compliance with, relevant legislation,

standards and official guidance when installing

insulation to cold roofs in relation to the following:

  • methods of work
  • safe use of health and safety control equipment
  • safe use of access equipment and harness systems
  • safe use, storage and handling of materials, tools

and equipment

  • specific risks to health including mental health
  • specific risks associated with ventilation (roof

space, inside the property and under floor) and

combustion appliances

3.2 Explain why, when and how health and safety control

equipment, identified by the principles of prevention,

should be used when installing insulation to cold roofs

in relation to:

  • collective protective measures
  • personal protective equipment (PPE)
  • respiratory protective equipment (RPE)
  • local exhaust ventilation (LEV)

3.3 Describe how emergencies should be responded to in

accordance with organisational authorisation and

personal skills in relation to:

  • fires
  • spillages
  • injuries
  • emergencies relating to occupational activities
  • identification of and reporting of asbestos

containing materials

3.4 Describe how to report risks and hazards identified by

the following:

  • risk assessment
  • personal assessment
  • methods of work
  • manufacturers’ technical information
  • data sheets
  • statutory regulations
  • official guidance
  • Control of Substances Hazardous to Health (COSHH)

Units – Learning Outcomes and Assessment Criteria

ProQual, December 2020

Level 2 NVQ Diploma in Insulation and Building Treatments (Construction)

99

Learning outcomes

The learner will be able to:

Assessment criteria

The learner can:

4 Select the required

quantity and quality of

resources for the methods

of work to install insulation

to cold roofs.

4.1 Select resources associated with own work in relation

to materials, components, fixings, finishes, tools and

equipment.

4.2 Check the suitability, compatibility characteristics of

the materials, components, fixing and finishes

determine if they are moisture open or moisture

closed and their impact on the building.

4.3 Record and report issues or defects

4.4 Describe why the characteristics, compatibility, quality,

uses, sustainability, limitations and defects associated

with the resources are important and how defects

should be rectified.

4.5 Describe how the resources should be used and how

problems associated with the resources are reported

in relation to:

  • protective sheeting
  • warning signs
  • temporary barriers
  • insulation
  • pipe insulation
  • tank and cylinder jackets
  • insulation fixings
  • access boards
  • loft hatches
  • light wells
  • soffit and fascia boards
  • tile vents
  • ridge tiles
  • sarking felt vents
  • draught-proofing materials
  • fire rated caps
  • cable protection
  • all work tools , equipment

4.6 Describe how to confirm that the resources and

materials conform to the specification

4.7 Explain why the organisational procedures have been

developed and how they are used for the selection of

required resources

4.8 Describe how to identify the hazards associated with

the resources and methods of work and how they are

overcome

4.8 Describe how to calculate the quantity of materials

required and used to ensure, adequacy of fill as per

system designer specification and wastage associated

with the method and procedure to install insulation to

cold roofs

Units – Learning Outcomes and Assessment Criteria

ProQual, December 2020

Level 2 NVQ Diploma in Insulation and Building Treatments (Construction)

100

Learning outcomes

The learner will be able to:

Assessment criteria

The learner can:

5 Minimise the risk of

damage to the work and

surrounding area when

installing insulation to cold

roofs.

5.1 Protect the work and its surrounding area from damage

in accordance with safe working practices and

organisational procedures

5.2 Maintain a safe, clear and tidy work area

5.3 Explain why it is important to maintain a safe, clear and

tidy work area

5.4 Dispose of waste in accordance with current legislation.

5.5 Describe how to protect work and its surrounding area

from damage by general workplace activities, other

occupations and adverse weather conditions and how to

minimise damage to existing building fabric

5.6 Explain the importance of protecting the work and its

surrounding area against the risk of damage

5.7 Explain why and how the disposal of waste must be

carried out safely in accordance with the following:

  • current legislation
  • environmental responsibilities
  • organisational procedures
  • manufacturers’ information
  • data sheets
  • statutory regulations
  • official guidance

6 Complete the work within

the allocated time when

installing insulation to cold

roofs.

6.1 Demonstrate completion of your work within the

estimated, allocated time and performance

requirements of the system design, method statement

and the required standard

6.2 Describe the purpose of the work programme, including

the estimated and allocated time and explain why

deadlines should be kept in relation to:

  • types of progress charts, timetables and estimated

times

  • organisational procedures for reporting

circumstances which will affect the work

programme.

Units – Learning Outcomes and Assessment Criteria

ProQual, December 2020

Level 2 NVQ Diploma in Insulation and Building Treatments (Construction)

101

Learning outcomes

The learner will be able to:

Assessment criteria

The learner can:

7 Comply with the given

contract information to

carry out the work

efficiently to install

insulation to cold roofs to

the required specification.

7.1 Demonstrate the following work skills when installing

insulation to cold roofs

  • measuring
  • marking out
  • calculating
  • cutting
  • fitting
  • filling
  • positioning
  • securing
  • making good

7.2 Use and maintain all work tools and equipment

7.3 Carry out external and internal pre installation checks

assessing, recording and reporting issues to include:

  • suitable access
  • property suitability
  • structural integrity
  • dampness
  • decay
  • vents and adequate ventilation
  • services (gas, electric, water, media cables)

7.4 Prepare and install insulation to cold roofs using at least one

of the following methods in compliance with current

regulations and to given working instructions:

  • placed
  • mechanically or adhesively fixed

7.5 Prepare and install insulation to the following in compliance

with current regulations and to given working instructions:

  • pipes
  • tanks and/or cylinders
  • access hatches
  • light wells

7.6 Protect electrical services, lighting, media, high

amperage cables

7.7 Create and protect platforms and walkways for access

and storage.

7.8 Remove and secure building occupants stored items.

7.9 Install passive ventilation and safe guarding existing

ventilation.

7.10 Insulate and draught-proof access hatches.

Units – Learning Outcomes and Assessment Criteria

ProQual, December 2020

Level 2 NVQ Diploma in Insulation and Building Treatments (Construction)

102

Learning outcomes

The learner will be able to:

Assessment criteria

The learner can:

7 Continued… 7.11 Insulate light wells.

7.12 Minimise the effects of thermal bridging.

7.13 Carry out post installation checks to ensure insulation

complies with the design.

7.14 Provide post installation advice and guidance to building

occupants including homeowner packs.

7.15 Hand over and sign off to the customers satisfaction.

7.16 Describe how the methods of work to meet the

specification, are carried out and how problems are

identified and reported by the application of knowledge

for safe, healthy and environmental work practices,

procedures and skills relating to the method and area of

work relating to the following:

  • the suitability, compatibility and characteristics of the

materials, components and finishes, and determine if

they are moisture open or moisture closed, their

impact on the building and their appropriateness to

the design and physical application

  • how to record and report issues or defects with the

materials, components and finishes

  • why it is important to carry out external and internal

pre-installation checks

  • how to carry out external and internal preinstallation checks, assessing, recording and

reporting issues to include:

– common infestations

– protected species

– suitable access

– property suitability

– structural integrity

– dampness

– decay

– vents and ventilation

– services (gas, electric, water, media cables)

  • why it is important to ensure that all necessary

repairs are completed prior to installation

  • how and why it is important to check, record and

report issues with construction ventilation, flues,

chimneys and combustion air ventilators pre and

post installation

  • how to identify and follow the installation quality

requirements

  • how to recognise, record and report the key issues

Units – Learning Outcomes and Assessment Criteria

ProQual, December 2020

Level 2 NVQ Diploma in Insulation and Building Treatments (Construction)

103

Learning outcomes

The learner will be able to:

Assessment criteria

The learner can:

7 Continued… • that may inhibit commencement of the work

including but not limited to:

– condition of building fabric

– identification of any areas of potential water

penetration

– condition of roof

– drainage and down pipes

  • how to identify when specialist skills and knowledge

are required and report accordingly including but not

limited to:

– fire safety

– electrical

– asbestos

– Radon

– heritage

– architectural features

– ecology

– ventilation

  • the relevance of an assessment of significance and

how to recognise specific requirements for structures

of special interest, traditional (pre 1919)

construction, hard-to-treat buildings and historical

significance

  • how to identify, record, report and rectify

unintended consequences not addressed in the

design, including but not limited to the existence of:

thermal bridges, thermal bypassing and water

ingress, inadequate ventilation and condensation risk

  • why it is important to avoid unintended

consequences

  • why it is important to explain installation procedure

to building occupants to include but not limited to

the following:

– scope and work programme

– safety requirements during the installation

process

– protection of property and personal items

– specific benefits and implications to include

homeowner information

– agreed standards of making good

  • the implications of existing guarantees and

warranties that may be compromised by the

installation to include but not limited to:

– roof skylights

– loft guarantees

– building warranties

Units – Learning Outcomes and Assessment Criteria

ProQual, December 2020

Level 2 NVQ Diploma in Insulation and Building Treatments (Construction)

104

Learning outcomes

The learner will be able to:

Assessment criteria

The learner can:

7 Continued… – timber treatment

  • how to work with, around and in close proximity to

plant and machinery

  • how to direct and guide the operations and

movement of plant and machinery to ensure

protection of a safe working environment

  • how to work in confined spaces
  • how to create and protect platforms and walkways
  • why it is important to identify and remove infested,

damaged and contaminated insulation from the roof

area

  • how to remove and secure building occupants stored

items

  • how to identify and install passive ventilation and

report any ventilation limitations identified

  • why it is important to recognise and report the

potential risk of increased condensation following

installation relating to roof coverings (pitched and

flat) and roof structures (timber, metal, concrete)

  • the importance of ensuring all work to services (gas,

electric, water, media cables) is carried out by

suitably qualified people

  • how to check for and protect hidden utilities
  • how to identify insulation materials and their

characteristics for cold roofs, pipes, storage tanks,

cylinders and access hatches

  • how to prepare and install, placed, mechanically or

adhesively fixed insulation to cold roofs

  • why it is important to minimise the effects of thermal

bridging through compliance with design detail

ensuring consistent insulation of the area being

insulated

  • how to check serviceability and provision of walkway

boards and platforms

  • how to prepare and fix pipe, tank and cylinder

insulation

  • how to ensure the insulation is contained within the

prescribed areas

  • how to protect downlighters by installation of fire

rated caps to the required specification

  • how to ensure insulation around electrical apparatus

will not create fire hazards (light fittings, electrical

units and cables)

  • how to insulate and draught-proof access hatches
  • how to Insulate light wells to ensure continuity of

Units – Learning Outcomes and Assessment Criteria

ProQual, December 2020

Level 2 NVQ Diploma in Insulation and Building Treatments (Construction)

105

Learning outcomes

The learner will be able to:

Assessment criteria

The learner can:

7 Continued… insulation

  • how to maintain fire resistant barriers
  • the different types of air and vapour control layers

and breather membranes, where and how they

should be used and why it is important to install

them correctly

  • the importance of ensuring the integrity of air and

vapour control layers and breather membranes

following installation and the need to maintain

continuity

  • why it is important to immediately record and report

unforeseen events including but not limited to

equipment malfunctions, situations and faults not

identified in the original design

  • why it is important to complete post installation

checks in accordance with the design, method

statement and installations operations manual and

report issues to include but not limited to

safeguarding the combustion ventilation and report

defects

  • why it is important to provide advice to building

occupants to preserve the integrity of the insulation

(insulation data sheet and warning labels)

  • how to handover and sign off to the customers’

satisfaction

  • how to use all work tools and equipment
  • how to work at height using access equipment and

harness systems

  • how and why maintenance of all work tools and

equipment is carried out

7.17 Describe the needs of other occupations and the

importance of team work and communication when

installing insulation to cold roofs.

Units – Learning Outcomes and Assessment Criteria

ProQual, December 2020

Level 2 NVQ Diploma in Insulation and Building Treatments (Construction)

106

Additional information about this unit

Assessment Guidance This unit must be assessed in a work environment, in

accordance with the ConstructionSkills‘ Consolidated

Assessment Strategy for Construction and the Built

Environment.

Assessors for this unit must have verifiable, current industry

experience and a sufficient depth of relevant occupational

expertise and knowledge and must use a combination of

assessment methods as defined in the Consolidated

Assessment Strategy.

Workplace evidence of skills cannot be simulated.

This unit must be assessed against the endorsements detailed

within the relevant NVQ Structure. Please refer to the NVQ

Structure applicable to the qualification/occupational area in

which the candidate is being assessed.

Sector Subject Areas 5.2 Building and Construction

Availability for use Shared unit

Unit guided learning hours 90

Assessment 10

Units – Learning Outcomes and Assessment Criteria

ProQual, December 2020

Level 2 NVQ Diploma in Insulation and Building Treatments (Construction)

107

Title: Erecting and dismantling access/working platforms in the workplace

Unit Number: A/615/1609

Learning outcomes

The learner will be able to:

Assessment criteria

The learner can:

1 Interpret the given

information relating to the

work and resources when

erecting and dismantling

access/working platforms.

1.1 Interpret and extract information from specifications,

method statements, risk assessments and

manufacturers’ information.

1.2 Comply with information and/or instructions derived

from risk assessments and method statement.

1.3 State the organisational procedures developed to report

and rectify inappropriate information and unsuitable

resources and how they are implemented.

1.4 Describe different types of information, their source

and how they are interpreted in relation to:

– specifications, current legislation, method

statements, risk assessments and manufacturers’

information.

2 Know how to comply with

relevant legislation and

official guidance when

erecting and dismantling

access/working platforms.

2.1 Describe their responsibilities under current legislation

and official guidance whilst working:

– in the workplace, at height, in confined areas, with

tools and equipment, with movement/storage of

materials and by manual handling.

2.2 Describe the organisational security procedures for

tools, equipment and personal belongings in relation to

site, workplace, company and operative.

2.3 State what the accident reporting procedures are and

who is responsible for making reports.

3 Maintain safe working

practices when erecting and

dismantling access/working

platforms.

3.1 Use personal protective equipment (PPE) and access

equipment safely to carry out the activity in accordance

with legislation and organisational requirements when

erecting and dismantling access/working platforms.

3.2 Explain why, when and how personal protective

equipment (PPE) should be used, relating to erecting

and dismantling access/working platforms, and the

types, purpose and limitations of each type.

3.3 State how emergencies should be responded to in

accordance with organisational authorisation and

personal skills when involved with fires, spillages,

injuries and other task-related hazards.

Units – Learning Outcomes and Assessment Criteria

ProQual, December 2020

Level 2 NVQ Diploma in Insulation and Building Treatments (Construction)

108

Title: Erecting and dismantling access/working platforms in the workplace

Learning outcomes

The learner will be able to:

Assessment criteria

The learner can:

4 Select the required quantity

and quality of resources for

the methods of work to

erect and dismantle

access/working platforms.

4.1 Describe the characteristics, quality, uses, limitations

and defects associated with the resources in relation to:

– ladders/crawler boards

– stepladders/platform steps

– trestles

– proprietary staging/podiums

– proprietary towers

– mobile scaffold towers

– protection equipment and notices

– tools and ancillary equipment.

4.2 Select resources associated with own work in relation to

materials, components, tools and equipment.

4.3 State how the resources should be used correctly, how

problems associated with the resources are reported

and how the organisational procedures are used.

4.4 Outline potential hazards associated with the resources

and method of work.

4.5 Describe how to calculate quantity of equipment

required associated with the method/procedure to

erect and dismantle access equipment/working

platforms.

5 Minimise the risk of damage

to the work and

surrounding area when

erecting and dismantling

access/working platforms.

5.1 Protect the work and its surrounding area from damage.

5.2 Minimise damage and maintain a clean work space.

5.3 Describe how to protect work from damage and the

purpose of protection in relation to general workplace

activities, other occupations and adverse weather

conditions.

5.4 Dispose of waste in accordance with legislation.

5.5 State why the disposal of waste should be carried out in

relation to the work.

6 Complete the work within

the allocated time when

erecting and dismantling

access/working platforms.

6.1 Demonstrate completion of the work within the

allocated time.

6.2 State the purpose of the work programme and explain

why deadlines should be kept in relation to:

– organisational procedures for reporting

circumstances which will affect the work

programme.

Units – Learning Outcomes and Assessment Criteria

ProQual, December 2020

Level 2 NVQ Diploma in Insulation and Building Treatments (Construction)

109

Title: Erecting and dismantling access/working platforms in the workplace

Learning outcomes

The learner will be able to:

Assessment criteria

The learner can:

7 Comply with the given

contract information to

erect and dismantle access/

working platforms to the

required specification.

7.1 Demonstrate the following work skills when erecting and

dismantling access/working platforms:

– moving, positioning/erecting, securing, checking,

dismantling and removing.

7.2 Erect, dismantle and store two of the following access

equipment to given access regulations:

– ladders/crawler boards

– stepladders/platform steps

– proprietary towers

– trestle platforms

– mobile scaffold towers

– proprietary staging/podiums.

7.3 Describe how to apply safe work practices, follow

procedures, report problems and establish the authority

needed to rectify them, to:

– provide protection to the work area

– establish a base for equipment

– erect proprietary access equipment to

manufacturer’s instructions suitable for the work

– erect non-proprietary access equipment suitable for

the work

– place protective screens and notices

– check/monitor equipment during the period of use

– dismantle and store access equipment

– use tools and equipment

– work at height.

7.4 Safely use and store materials, hand tools and ancillary

equipment.

7.5 State the needs of other occupations and how to

communicate within a team when erecting and

dismantling access/working platforms.

7.6 Describe how to maintain the tools and equipment used

when erecting and dismantling access/working

platforms.

Units – Learning Outcomes and Assessment Criteria

ProQual, December 2020

Level 2 NVQ Diploma in Insulation and Building Treatments (Construction)

110

Title: Erecting and dismantling access/working platforms in the workplace

Additional information about this unit

Assessment

Guidance

This unit must be assessed in a work environment, in accordance with the

ConstructionSkills‘ Consolidated Assessment Strategy for Construction and the

Built Environment.

Assessors for this unit must have verifiable, current industry experience and a

sufficient depth of relevant occupational expertise and knowledge, and must use

a combination of assessment methods as defined in the Consolidated

Assessment Strategy.

Workplace evidence of skills cannot be simulated.

This unit must be assessed against the endorsements detailed within the

relevant NVQ Structure.

ProQual Level 2 NVQ Diploma in Insulation and Building Treatments

(Construction):

The following endorsement required (i.e. own area of work)

Insulation and building treatments

Plus two of the following endorsements required:

Ladders/crawler boards

Step ladders/platform steps

Proprietary towers

Trestle platforms

Mobile scaffold towers

Proprietary staging/podiums

Sector Subject

Areas

5.2 Building and Construction

Availability for

use

Shared unit

Unit guided

learning hours

27

Units – Learning Outcomes and Assessment Criteria

ProQual, December 2020

Level 2 NVQ Diploma in Insulation and Building Treatments (Construction)

111

Title: Develop customer relationships

Unit Number: T/618/5676

Learning outcomes

The learner will be able to:

Assessment criteria

The learner can:

1 Build their customer’s

confidence that the service

they give will be excellent

1.1 show that they behave assertively and professionally

with customers

1.2 allocate the time they take to deal with their customer

following organisational guidelines

1.3 reassure their customer that they are doing everything

possible to keep the service promises made by the

organisation

2 Meet the expectations of

their customers

2.1 recognise when there may be a conflict between their

customer’s expectations and your organisation’s service

offer

2.2 balance their customer’s expectations with their

organisation’s service offer by offering an alternative or

explaining the limits of the service offer

2.3 work effectively with others to resolve any difficulties in

meeting their customer’s expectations

3 Develop the long-term

relationship between their

customer and their

organisation

3.1 give additional help and information to their customer

in response to customer questions and comments

about their organisation’s services or products

3.2 discuss expectations with their customer and explain

how these compare with their organisation’s services or

products

3.3 advise others of feedback received from their customer

3.4 identify new ways of helping customers based on the

feedback customers have given them

3.5 identify added value that their organisation could offer

to long-term customers

4 Know how to develop

customer relationships

4.1 describe their organisation’s services or products

4.2 explain the importance of customer retention

4.3 explain how their own behaviour affects the behaviour

of the customer

4.4 describe how to behave assertively and professionally

with customers

Units – Learning Outcomes and Assessment Criteria

ProQual, December 2020

Level 2 NVQ Diploma in Insulation and Building Treatments (Construction)

112

4.5 describe how to defuse potentially stressful situations

4.6 identify the limitations of their organisation’s service

offer

4.7 compare how customer expectations may change as

the customer deals with their organisation

4.8 identify the cost and resource implications of an

extension of the service offer to meet or exceed

customer expectations

4.9 explain the cost implications of bringing in new

customers as opposed to retaining existing customers

4.10 identify who to refer to when considering any variation

to their organisation’s service offer

 

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