ProQual Level 2 Diploma in Business Administration Course in Pakistan || Registration Open

ProQual Level 2 Diploma in Business Administration Course in Pakistan || Registration Open

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Introduction

The Level 2 Diploma in Business Administration qualification aims to give an introduction to

the roles and functions of a team leader and explores issues such as accountability,

authority limitations, motivating teams and planning and monitoring their work.

The awarding body for this qualification is ProQual Awarding Body and the regulatory body

is the Office of Qualifications and Examinations Regulation (Ofqual). The specification for

this qualification has been approved by the Welsh Government for use by centres in Wales

and by the Council for the Curriculum Examinations and Assessment (CCEA) for use by

centres in Northern Ireland.

The qualification has been accredited onto the Regulated Qualification Framework (RQF)

and provides a progression route to higher level or discipline related qualifications.

Qualification Profile

Level 2 Diploma in Business Administration

Qualification title ProQual Level 2 Diploma in Business Administration

Ofqual qualification number 601/3579/7

Level 2

Total qualification time 450

Guided learning hours 229

Assessment

Pass or fail

Internally assessed and verified by centre staff

External quality assurance by ProQual verifiers

Qualification start date 1/9/2014

Qualification end date

Entry Requirements

There are no formal entry requirements for this qualification.

Centres should carry out an initial assessment of candidate skills and knowledge to identify

any gaps and help plan the assessment.

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Level 2 Diploma in Business Administration

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Qualification Structure

Candidates must achieve 45 credits:

  • 21 credits from the Mandatory units in Group A, plus
  • a minimum of 14 credits from Optional Group B
  • a maximum of 10 credits may be from Optional Group C, and
  • a maximum of 6 credits may be from Optional Group D

Group A Mandatory Units – complete all units

Unit Reference

Number Unit Title Unit

Level

Credit

Value

H/506/1893 Communication in a business environment 2 3

A/506/1964 Understand employer organisations 2 4

J/506/1899 Principles of providing administrative services 2 4

T/506/1901 Principles of business document production and information

management

2 3

L/506/1788 Manage personal performance and development 2 4

R/506/1789 Develop working relationships with colleagues 2 3

Group B Optional Units – a minimum of 14 credits

Unit Reference

Number Unit Title Unit

Level

Credit

Value

A/506/1883 Administer the recruitment and selection process 2 3

D/506/1813 Handle mail 2 3

D/506/1875 Organise business travel or accommodation 2 4

H/506/1814 Provide reception services 2 3

H/506/1876 Provide administrative support for meetings 2 4

K/506/1815 Prepare text from notes using touch typing 2 4

L/506/1807 Manage diary systems 2 2

L/506/1810 Collate and report data 2 3

L/506/1869 Contribute to the organisation of an event 2 3

L/506/1905 Employee rights and responsibilities 2 2

M/506/1816 Prepare text from shorthand 2 6

M/506/1895 Buddy a colleague to develop their skills 2 3

R/506/1811 Store and retrieve information 2 4

R/506/1887 Administer parking dispensations 2 3

R/506/1890 Administer finance 2 4

T/506/1817 Prepare text from recorded audio instruction 2 4

T/506/1865 Archive information 2 3

T/506/1879 Administer human resource records 2 3

Y/506/1809 Produce business documents 2 3

Y/506/1812 Produce minutes of meetings 2 3

A/506/1799 Meet and welcome visitors in a business environment 1 2

D/506/1794 Health and safety in a business environment 1 2

K/506/1796 Use a telephone and voicemail system 1 2

A/506/1916 Contribute to the development and implementation of an

information system 3 6

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Unit Reference

Number Unit Title Unit

Level

Credit

Value

F/506/1917 Monitor information systems 3 8

K/506/1913 Develop a presentation 3 3

M/506/1914 Deliver a presentation 3 3

M/506/1945 Analyse and present business data 3 6

Y/506/2295 Maintain and issue stationery and supplies 2 3

J/506/1868 Use and maintain office equipment 2 2

Group C Optional Units – a maximum of 10 credits

Unit Reference

Number Unit Title Unit

Level

Credit

Value

M/502/4300 Using email 2 3

F/502/4396 Bespoke software 2 3

F/502/4625 Spreadsheet software 2 4

J/502/4559 Data management software 2 3

M/502/4622 Presentation software 2 4

R/502/4628 Word processing software 2 4

R/502/4631 Website software 2 4

A/506/2130 Deliver customer service 2 5

F/506/1934 Participate in a project 3 3

F/601/8320 Processing customers’ financial transactions 2 4

T/505/1238 Payroll processing 2 5

R/506/2134 Process information about customers 2 3

Y/506/2149 Develop customer relationships 2 3

Group D Optional Units – a maximum of 6 credits

Unit Reference

Number Unit Title Unit

Level

Credit

Value

A/506/1818 Understand the use of research in business 2 6

D/506/1939 Understand the legal context of business 3 6

D/502/9928 Principles of marketing theory 2 4

D/502/9931 Principles of digital marketing 2 5

K/503/8194 Principles of customer relationships 2 3

L/506/2083 Understand working in a customer service environment 1 3

R/505/3515 Know how to publish, integrate and share using social media 2 5

F/505/6880 Exploring social media 2 2

L/505/3514 Understand the safe use of online and social media platforms 2 4

J/506/1806 Principles of equality and diversity in the workplace 2 2

R/506/2294 Principles of team leading 2 5

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Level 2 Diploma in Business Administration

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Centre Requirements

Centres must be approved to offer this qualification. If your centre is not approved please

complete and submit form ProQual Additional Qualification Approval Application.

Staff

Staff delivering this qualification must be appropriately qualified and/or occupationally

competent.

Assessors/Internal Quality Assurance

For each competence-based unit centres must be able to provide at least one assessor and

one internal verifier who are suitably qualified for the specific occupational area. Assessors

and internal verifiers for competence-based units or qualifications will normally need to

hold appropriate assessor or verifier qualifications, such as:

  • Award in Assessing Competence in the Work Environment
  • Award in Assessing Vocationally Related Achievement
  • Certificate in Assessing Vocational Achievement
  • Award in the Internal Quality Assurance of Assessment Processes and Practices
  • Certificate in Leading the Internal Quality Assurance of Assessment Processes and

Practices

Support for Candidates

Materials produced by centres to support candidates should:

  • enable them to track their achievements as they progress through the learning

outcomes and assessment criteria;

  • provide information on where ProQual’s policies and procedures can be viewed;
  • provide a means of enabling Internal and External Quality Assurance staff to

authenticate evidence

Assessment

This suite of qualifications are competence-based, candidates must demonstrate the level of

competence described in the units. Assessment is the process of measuring a candidate’s

skill, knowledge and understanding against the standards set in the qualification.

The qualifications must be assessed by an appropriately experienced and qualified assessor.

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Level 2 Diploma in Business Administration

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Each candidate is required to produce a portfolio of evidence which demonstrates their

achievement of all of the learning outcomes and assessment criteria for each unit.

Evidence can include: – observation report by assessor

– assignments/projects/reports

– professional discussion

– witness testimony

– candidate product

– worksheets

– record of oral and written questioning

– Recognition of Prior Learning

Learning outcomes set out what a candidate is expected to know, understand or be able to

do.

Assessment criteria specify the standard a candidate must meet to show the learning

outcome has been achieved.

Learning outcomes and assessment criteria can be found from page 9 in this document.

Internal Quality Assurance

An internal quality assurance verifier confirms that assessment decisions made in centres

are made by competent and qualified assessors, that they are the result of sound and fair

assessment practice and that they are recorded accurately and appropriately.

Adjustments to Assessment

Adjustments to standard assessment arrangements are made on the individual needs of

candidates. ProQual’s Reasonable Adjustments Policy and Special Consideration Policy sets

out the steps to follow when implementing reasonable adjustments and special

considerations and the service that ProQual provides for some of these arrangements.

Centres should contact ProQual for further information or queries about the contents of the

policy.

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Level 2 Diploma in Business Administration

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Results Enquiries and Appeals

All enquiries relating to assessment or other decisions should be dealt with by centres, with

reference to ProQual’s Enquiries and Appeals Procedures.

Certification

Candidates who achieve the required credits for qualifications will be awarded:

  • A certificate listing all units achieved with their related credit value, and
  • A certificate giving the full qualification title –

ProQual Level 2 Diploma in Business Administration

Claiming certificates

Centres may claim certificates for candidates who have been registered with ProQual and

who have successfully achieved the required number of credits for a qualification. All

certificates will be issued to the centre for successful candidates.

Unit certificates

If a candidate does not achieve all of the units/credits required for a qualification, the centre

may claim a unit certificate for the candidate which will list all of the units/credits achieved.

Replacement certificates

If a replacement certificate is required a request must be made to ProQual in writing.

Replacement certificates are labelled as such and are only provided when the claim has

been authenticated. Refer to the Fee Schedule for details of charges for replacement

certificates.

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Level 2 Diploma in Business Administration

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Learning Outcomes and Assessment Criteria

Unit H/506/1893

Communication in a business environment

Learning Outcome – The learner will: Assessment Criterion – The learner can:

1 Understand the requirements of

written and verbal business

communication

1.1 Explain why different communication methods are used

in the business environment

1.2 Describe the communication requirements of different

audiences

1.3 Explain the importance of using correct grammar,

sentence structure, punctuation, spelling and

conventions in business communications

1.4 Explain the importance of using appropriate body

language and tone of voice when communicating

verbally

2 Be able to produce written business

communications

2.1 Identify the nature, purpose, audience and use of the

information to be communicated

2.2 Use communication channels that are appropriate to the

information to be communicated and the audience

2.3 Present information in the format that meets the brief

2.4 Adhere to agreed business communication conventions

and degree of formality of expression when producing

documents

2.5 Produce business communications that are clear,

accurate and correct

2.6 Meet agreed deadlines in communicating with others

3 Be able to communicate verbally in

business environments

3.1 Identify the nature, purpose, recipient/s and intended

use of the information to be communicated

3.2 Use language that is appropriate for the recipient’s

needs

3.3 Use body language and tone of voice to reinforce

messages

3.4 Identify the meaning and implications of information

that is communicated verbally

3.5 Confirm that a recipient has understood correctly what

has been communicated

3.6 Respond in a way that is appropriate to the situation

and in accordance with organisational policies and

standards

ProQual, November 2017

Level 2 Diploma in Business Administration

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Unit A/506/1964

Understand employer organisations

Learning Outcome – The learner

will: Assessment Criterion – The learner can:

1 Understand organisational

structures

1.1 Explain the differences between the private sector, public

sector and voluntary sector

1.2 Explain the functions of different organisational structures

1.3 Describe the features of different types of legal structures for

organisations

2 Understand the organisational

environment

2.1 Describe the internal and external influences on

organisations

2.2 Explain the use of different models of analysis in

understanding the organisational environment

2.3 Explain why change in the business environment is important

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Level 2 Diploma in Business Administration

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Unit J/506/1899

Principles of providing administrative services

Learning Outcome – The learner will: Assessment Criterion – The learner can:

1 Understand the organisation and

administration of meetings

1.1 Describe the features of different types of meetings

1.2 Outline the different ways of providing administrative

support for meetings

1.3 Explain the steps involved in organising meetings

2 Understand the organisation of

travel and accommodation

2.1 Describe the features of different types of business

travel and accommodation

2.2 Explain the purpose of confirming instructions and

requirements for business travel and accommodation

2.3 Explain the purpose of keeping records of business

travel and accommodation

3 Understand how to manage diary

systems

3.1 Describe the features of hard copy and electronic diary

systems

3.2 Explain the purpose of using diary systems to plan and

co-ordinate activities and resources

3.3 Describe the types of information needed to manage a

diary system

3.4 Explain the importance of obtaining correct information

when making diary entries

4 Understand how to use office

equipment

4.1 Describe different types of office equipment

4.2 Explain the uses of different types of office equipment

4.3 Describe factors to be considered when selecting office

equipment to complete tasks

4.4 Describe how to keep waste to a minimum when using

office equipment

5 Understand the use of mail services

in a business context

5.1 Describe the types of mail services used in business

organisations

5.2 Explain the need for different types of mail services

5.3 Explain the factors to be considered when selecting mail

services

5.4 Explain the factors to be taken into account when

choosing postage methods

6 Understand customer service in a

business environment

6.1 Describe different types of customers

6.2 Describe the impact of their own behaviour on a

customer

6.3 Explain the impact of poor customer service

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Level 2 Diploma in Business Administration

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Unit T/506/1901

Principles of business document production and information

management

Learning Outcome – The

learner will: Assessment Criterion – The learner can:

1 Understand how to prepare

business documents

1.1 Describe different types of business documents that may be

produced and the format to be followed for each

1.2 Explain the use of different types of information

communication technology (ICT) for document production

1.3 Explain the reasons for agreeing the use, content, layout,

quality standards and deadlines for document production

1.4 Explain the importance of document version control and

authorisation

1.5 Explain how the requirements of security, data protection,

copyright and intellectual property legislation may affect the

production of business documents

1.6 Explain how to check the accuracy of business documents

2 Understand the distribution

of business documents

2.1 Explain how the requirements of security, data protection,

copyright and intellectual property legislation may affect the

distribution and storage of business documents

2.2 Describe different types of distribution channels

3 Understand how information

is managed in business

organisations

3.1 Describe the types of information found in business

organisations

3.2 Explain the need for safe storage and efficient retrieval of

information

3.3 Describe the features of different types of systems used for

storage and retrieval of information

3.4 Describe the legal requirements for storing business

information

ProQual, November 2017

Level 2 Diploma in Business Administration

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Unit L/506/1788

Manage personal performance and development

Learning Outcome – The

learner will: Assessment Criterion – The learner can:

1 Be able to manage

personal performance

1.1 Agree specific, measurable, achievable, realistic and time-bound

(SMART) objectives that align with business needs with line

manager

1.2 Agree criteria for measuring progress and achievement with line

manager

1.3 Complete tasks to agreed timescales and quality standards

1.4 Report problems beyond their own level of competence and

authority to the appropriate person

1.5 Take action needed to resolve any problems with personal

performance

2 Be able to manage their

own time and workload

2.1 Plan and manage workloads and priorities using time

management tools and techniques

2.2 Take action to minimise distractions that are likely to limit the

effective management of time and the achievement of objectives

2.3 Explain the benefits of achieving an acceptable “work-life

balance”

3 Be able to identify their

own development needs

3.1 Identify organisational policies relating to personal development

3.2 Explain the need to maintain a positive attitude to feedback on

performance

3.3 Explain the potential business benefits of personal development

3.4 Identify their own preferred learning style(s)

3.5 Identify their own development needs from analyses of the role,

personal and team objectives

3.6 Use feedback from others to identify their own development

needs

3.7 Agree specific, measurable, achievable, realistic and time-bound

(SMART) development objectives that align with organisational

and personal needs

4 Be able to fulfil a personal

development plan

4.1 Agree a personal development plan that specifies actions,

methods, resources, timescales and review mechanisms

4.2 Make use of formal development opportunities that are

consistent with business needs

4.3 Use informal learning opportunities that contribute to the

achievement of personal development objectives

4.4 Review progress against agreed objectives and amend plans

accordingly

4.5 Share lessons learned with others using agreed communication

methods

ProQual, November 2017

Level 2 Diploma in Business Administration

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Unit R/506/1789

Develop working relationships with colleagues

Learning Outcome – The learner will: Assessment Criterion – The learner can:

1 Understand the principles of

effective team working

1.1 Outline the benefits of effective team working

1.2 Describe how to give feedback constructively

1.3 Explain conflict management techniques that may be

used to resolve team conflicts

1.4 Explain the importance of giving team members the

opportunity to discuss work progress and any issues

arising

1.5 Explain the importance of warning colleagues of

problems and changes that may affect them

2 Be able to maintain effective

working relationships with

colleagues

2.1 Recognise the contribution of colleagues to the

achievement of team objectives

2.2 Treat colleagues with respect, fairness and courtesy

2.3 Fulfil agreements made with colleagues

2.4 Provide support and constructive feedback to colleagues

3 Be able to collaborate with

colleagues to resolve problems

3.1 Take others’ viewpoints into account when making

decisions

3.2 Take ownership of problems within own level of

authority

3.3 Take action to minimise disruption to business activities

within their own level of authority

3.4 Resolve problems within their own level of authority and

agreed contribution

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Level 2 Diploma in Business Administration

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Unit A/506/1883

Administer the recruitment and selection process

Learning Outcome – The

learner will: Assessment Criterion – The learner can:

1 Understand the

recruitment and selection

process

1.1 Explain the different administrative requirements of internal and

external recruitment

1.2 Describe the uses of a job description and a person specification

1.3 Explain the administrative requirements of different methods of

selection

1.4 Explain the requirements of different pre-employment checks to

be carried out

1.5 Explain what information needs to be communicated to successful

and unsuccessful applicants at each stage of the recruitment and

selection process

1.6 Explain the requirements of confidentiality, data protection and

system security

2 Be able to administer the

recruitment process

2.1 Check that the job or role details are correct and are in accordance

with the brief

2.2 Place job advertisements in the agreed media in accordance with

the timescales

2.3 Record applicant responses within the timescale

2.4 Provide requested information to applicants in accordance with

organisational policies and procedures

2.5 Adhere to organisational policies and procedures, legal and ethical

requirements

3 Be able to administer the

selection process

3.1 Invite shortlisted applicants to participate in the selection process

in accordance with organisational procedures

3.2 Co-ordinate selection arrangements in accordance with the brief

3.3 Carry out agreed pre-employment checks within the agreed

timescale

3.4 Inform applicants of the outcome of their application in

accordance with organisational policies and procedures

3.5 Keep selection records up-to-date

ProQual, November 2017

Level 2 Diploma in Business Administration

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Unit D/506/1813

Handle mail

Learning Outcome – The

learner will: Assessment Criterion – The learner can:

1 Understand how to deal

with mail

1.1 Explain how to deal with “junk” mail

1.2 Describe what to do in the event of problems arising when dealing

with incoming or outgoing mail

1.3 Describe how to operate a franking machine

1.4 Explain how to prepare packages for distribution

1.5 State organisational policies and procedures on mail handling,

security and the use of courier services

1.6 Explain the process for reporting suspicious or damaged items in

accordance with organisational procedures

2 Be able to deal with

incoming mail

2.1 Sort incoming mail in line with organisational procedures

2.2 Distribute incoming mail and packages to the right people according

to the agreed schedule

2.3 Deal with incorrectly addressed and “junk” mail in accordance with

organisational procedures

3 Be able to deal with

outgoing mail

3.1 Organise the collection of outgoing mail and packages on time

3.2 Identify the best option for dispatching mail according to the

required degree of urgency, size and value of the item

3.3 Dispatch outgoing mail on time

ProQual, November 2017

Level 2 Diploma in Business Administration

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Unit D/506/1875

Organise business travel or accommodation

Learning Outcome – The learner

will: Assessment Criterion – The learner can:

1 Understand the organisation of

business travel or accommodation

for others

1.1 Explain any budgetary or policy constraints relating to

business travel or accommodation

1.2 Describe financial arrangements relating to business travel

or accommodation

1.3 Explain how to make arrangements for visas and related

foreign travel documentation

1.4 Describe the procedures for obtaining or exchanging

foreign currency

2 Be able to research business

travel or accommodation options

for others

2.1 Identify different suppliers that are capable of delivering

the services required within budget

2.2 Recommend travel or accommodation arrangements that

best meet the requirements

2.3 Recommend suppliers of travel or accommodation that

best meet the requirements

3 Be able to make business travel or

accommodation arrangements for

others

3.1 Confirm the requirements for travel or accommodation

3.2 Agree arrangements that specify any limitations,

prohibitions or responsibilities and which meet the

requirements

3.3 Prepare and issue itinerary/schedule documentation that

reflect agreed arrangements accurately

3.4 Obtain travel or accommodation documentation within

the required timescale

3.5 Confirm the acceptability of payments to be made within

the limits of their own authority

3.6 Keep up-to-date records of travel or accommodation

arrangements and agreed commitments

3.7 Adhere to organisational policies and procedures, legal

and ethical requirements when making business travel or

accommodation arrangements for others

ProQual, November 2017

Level 2 Diploma in Business Administration

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Unit H/506/1814

Provide reception services

Learning Outcome – The

learner will: Assessment Criterion – The learner can:

1 Understand reception

services

1.1 Explain the receptionist’s role in representing an organisation

1.2 Explain an organisation’s structure and lines of communication

1.3 Describe an organisation’s standards of presentation

1.4 Explain the health, safety and security implications of visitors to

a building

1.5 Explain how to deal with challenging people

2 Be able to provide a

reception service

2.1 Welcome visitors in accordance with organisational standards

2.2 Direct visitors to the person they are visiting in accordance with

organisational standards

2.3 Record visitors’ arrivals and departures in accordance with

organisational procedures

2.4 Provide advice and accurate information within organisational

guidelines on confidentiality

2.5 Keep the reception area tidy and materials up-to-date

2.6 Answer and deal with telephone calls within organisational

standards

2.7 Adhere to organisational procedures on entry, security, health

and safety

ProQual, November 2017

Level 2 Diploma in Business Administration

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Unit H/506/1876

Provide administrative support for meetings

Learning Outcome – The learner will: Assessment Criterion – The learner can:

1 Understand the administration of

meetings

1.1 Describe the purpose of the meeting and who needs to

attend

1.2 Explain why it is important to have a minimum number of

attendees for a meeting

1.3 Explain ways to achieve maximum attendance at

meetings

1.4 Explain the access, health, safety and security

requirements relating to meetings

1.5 Describe how to set up the resources needed for a

meeting

1.6 Explain the responsibilities of the meeting chair and

meeting secretary

1.7 Explain the difference between formal and informal

meetings

1.8 Explain the legal implications of formal meetings

2 Be able to make administrative

preparations for meetings

2.1 Book meeting venue, resources, and facilities in

accordance with the brief

2.2 Collate documents needed for a meeting

2.3 Distribute meeting invitations, documents and other

meeting-related requirements within the timescale

2.4 Confirm meeting attendees and any special requirements

3 Be able to support the

administration of meetings

3.1 Take action to ensure that the equipment allocated for

use at a meeting functions correctly

3.2 Provide support to meetings in accordance with requests

3.3 Ensure the venue is restored to the required conditions

after the meeting

3.4 Distribute meeting records promptly to the agreed

distribution list

3.5 Carry out any follow-up actions in accordance with the

brief

ProQual, November 2017

Level 2 Diploma in Business Administration

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Unit K/506/1815

Prepare text from notes using touch typing

Learning Outcome – The

learner will: Assessment Criterion – The learner can:

1 Understand how to create

text from notes

1.1 Explain the importance of confirming the purpose of the text and

intended audience

1.2 Describe the problems that may occur in transcribing notes

written by others

1.3 Explain the consequences of incorrect spelling, punctuation,

grammar and sentence structure, and inaccurate content

1.4 Explain how technology features can help to create, format and

check the accuracy of text

1.5 Describe ways of checking produced texts for accuracy and

correctness

1.6 Describe organisational procedures for the storage, security and

confidentiality of information

2 Be able to produce text

using touch typing

2.1 Agree the purpose, format and deadlines for texts

2.2 Touch type texts at the speed and level of accuracy required by

the organisation

2.3 Check that the text is accurate and the meaning is clear and

correct

2.4 Store texts and original notes safely and securely following

organisational procedures

2.5 Present texts in the required formats and within the agreed

timescales

ProQual, November 2017

Level 2 Diploma in Business Administration

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Unit L/506/1807

Manage diary systems

Learning Outcome – The learner

will: Assessment Criterion – The learner can:

1 Understand the management of

diary systems

1.1 Explain the importance of keeping diary systems up to

date

1.2 Describe the basis on which bookings and changes are

prioritised

1.3 Explain any constraints relating to making bookings for

people or facilities

1.4 Describe the types of problems that can occur when

managing diaries

2 Be able to manage diary systems 2.1 Obtain the information needed to make diary entries

2.2 Make accurate and timely diary entries

2.3 Respond to changes in a way that balances and meets the

needs of those involved

2.4 Communicate up-to-date information to everyone

involved

2.5 Keep diaries up-to-date

2.6 Maintain the requirements of confidentiality

ProQual, November 2017

Level 2 Diploma in Business Administration

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Unit L/506/1810

Collate and report data

Learning Outcome – The

learner will: Assessment Criterion – The learner can:

1 Understand how to collate

and report data

1.1 Describe the different ways that data can be organised

1.2 Explain why data should be presented and reported in different

ways

1.3 Explain the use of text and diagrams in helping readers to

understand the presented data

1.4 Explain the requirements relating to confidentiality, data

protection, intellectual property and copyright legislations

2 Be able to collate data 2.1 Ensure that data collected is complete, accurate and up-to-date

2.2 Check the data against agreed criteria

2.3 Organise data in a way that will enable meaningful analysis

2.4 Meet agreed timescales in the collation of data

3 Be able to report data 3.1 Present data in the agreed reporting format and house style

3.2 Report data within agreed timescale

3.3 Distribute data reports to authorised readers

ProQual, November 2017

Level 2 Diploma in Business Administration

23

Unit L/506/1869

Contribute to the organisation of an event

Learning Outcome – The

learner will: Assessment Criterion – The learner can:

1 Understand event

organisation

1.1 Explain the roles, responsibilities and accountabilities of

individuals involved in the event

1.2 Explain the purpose and features of different types of events

1.3 Describe the type of resources needed for different types of

events

1.4 Describe the different needs attendees may have and how to

meet these

1.5 Explain the requirements of health, safety and security when

organising events

1.6 Describe the types of problems that may occur during events and

how to deal with them

2 Be able to carry out preevent actions

2.1 Identify venue requirements for an event

2.2 Obtain resources within the agreed timescales

2.3 Distribute pre-event documentation to delegates in accordance

with the event plan

2.4 Co-ordinate attendee responses within the agreed timescale

2.5 Identify any special requirements of event attendees

3 Be able to set up an event 3.1 Set up layout and resources in accordance with the event plan

3.2 Confirm that all identified resources are in place and meet

requirements

3.3 Behave in a way that maintains organisational values and

standards

4 Be able to carry out postevent actions

4.1 Ensure the venue is restored to the required conditions in

accordance with the terms of the contract

4.2 Carry out follow-up actions in accordance with the event plan

and agreements made at the event

ProQual, November 2017

Level 2 Diploma in Business Administration

24

Unit L/506/1905

Employee rights and responsibilities

Learning Outcome – The learner will: Assessment Criterion – The learner can:

1 Understand the role of organisations

and industries

1.1 Explain the role of their own occupation within an

organisation and industry

1.2 Describe career pathways within their organisation and

industry

1.3 Identify sources of information and advice on an

industry, occupation, training and career pathway

1.4 Describe an organisation’s principles of conduct and

codes of practice

1.5 Explain issues of public concern that affect an

organisation and industry

1.6 Describe the types, roles and responsibilities of

representative bodies and their relevance to their own

role

2 Understand employers’ expectations

and employees’ rights and obligations

2.1 Describe the employer and employee statutory rights

and responsibilities that affect their own role

2.2 Describe an employer’s expectations for employees’

standards of personal presentation, punctuality and

behaviour

2.3 Describe the procedures and documentation that

protect relationships with employees

2.4 Identify sources of information and advice on

employment rights and responsibilities

ProQual, November 2017

Level 2 Diploma in Business Administration

25

Unit M/506/1816

Prepare text from shorthand

Learning Outcome – The

learner will: Assessment Criterion – The learner can:

1 Understand how to use

shorthand to create text

1.1 Explain the importance of confirming the purpose of the text

and intended audience

1.2 Describe techniques that may be used when taking shorthand

notes

1.3 Explain the consequences of incorrect spelling, punctuation,

grammar and sentence structure, and inaccurate content

1.4 Explain how technology features can help to create, format and

check the accuracy of text

1.5 Describe ways of checking produced texts for accuracy and

correctness

1.6 Describe organisational procedures for the storage, security and

confidentiality of information

2 Be able to use shorthand to

prepare text

2.1 Agree the purpose, format and deadlines for texts

2.2 Take dictation using shorthand at the speed required by the

organisation

2.3 Input and format text from shorthand notes

2.4 Check that text is accurate and the meaning is clear and correct

2.5 Store texts and original notes safely and securely following

organisational procedures

2.6 Present texts in the required formats and within the agreed

timescales

ProQual, November 2017

Level 2 Diploma in Business Administration

26

Unit M/506/1895

Buddy a colleague to develop their skills

Learning Outcome – The learner

will: Assessment Criterion – The learner can:

1 Understand how to buddy a

colleague

1.1 Describe what is expected of a buddy

1.2 Explain techniques to give positive feedback and constructive

criticism

1.3 Explain techniques to establish rapport with a buddy

2 Be able to plan to buddy a

colleague

2.1 Agree which aspects of a colleague’s work may benefit from

buddying

2.2 Confirm organisational requirements for standards of

behaviour, presentation, communication and performance

of a buddy colleague

2.3 Agree a schedule of meetings that minimise disruption to

business

2.4 Agree specific, measurable, achievable, realistic and timebound (SMART) buddying objectives

3 Be able to support a buddy

colleague carrying out work

activities

3.1 Remain unobtrusive while a buddy colleague carries out their

work activities

3.2 Provide examples of how to carry out tasks correctly

3.3 Identify instances of good practice and areas for

improvement through observation

3.4 Praise a buddy colleague on well completed tasks

3.5 Give constructive feedback on ways in which a buddy could

improve performance

3.6 Offer a buddy hints and tips based on personal experience

ProQual, November 2017

Level 2 Diploma in Business Administration

27

Unit R/506/1811

Store and retrieve information

Learning Outcome – The learner

will: Assessment Criterion – The learner can:

1 Understand information storage

and retrieval

1.1 Describe systems and procedures for storing and retrieving

information

1.2 Outline legal and organisational requirements for

information security and retention

1.3 Explain how to create filing systems to facilitate information

identification and retrieval

1.4 Explain how to use different search techniques to locate

and retrieve information

1.5 Describe what to do when problems arise when storing or

retrieving information

2 Be able to gather and store

information

2.1 Gather the information required within the agreed

timescale

2.2 Store files and folders in accordance with organisational

procedures

2.3 Store information in approved locations

2.4 Adhere to organisational policies and procedures, legal and

ethical requirements

3 Be able to retrieve information 3.1 Confirm information to be retrieved and its intended use

3.2 Retrieve the required information within the agreed

timescale

ProQual, November 2017

Level 2 Diploma in Business Administration

28

Unit R/506/1887

Administer parking dispensations

Learning Outcome – The learner

will: Assessment Criterion – The learner can:

1 Understand the

administration of parking

dispensations

1.1 Explain the scope and limits of their own responsibilities and

authority in issuing parking dispensations

1.2 Describe the legal and regulatory requirements relating to

parking dispensations

1.3 Describe the parking dispensation eligibility criteria and checks

1.4 Describe organisational security and anti-fraud policies,

procedures and processes

1.5 Describe the features of software to manage the issues of

permits, season tickets, suspensions, dispensations or waivers

and blue badges

1.6 Explain where to go for help when dealing with parking

dispensations

2 Be able to process

applications for parking

dispensations

2.1 Advise customers of the eligibility criteria for parking

dispensations

2.2 Determine whether customers are eligible by matching the

case to the criteria

2.3 Clarify any areas of doubt or confusion with customers

2.4 Carry out relevant checks in accordance with organisational

procedures and legislative procedures

2.5 Record the reasons for the decision as to whether or not to

grant parking dispensations

2.6 Maintain the requirements of confidentiality and data

protection

3 Be able to issue parking

dispensations

3.1 Communicate the decision and return related paperwork on

parking dispensations to customers in accordance with

organisational procedures

3.2 Process payments and refunds in accordance with

organisational procedures

3.3 Keep records up-to-date

3.4 Adhere to organisational policies and procedures, legal and

ethical requirements

ProQual, November 2017

Level 2 Diploma in Business Administration

29

Unit R/506/1890

Administer finance

Learning Outcome – The

learner will: Assessment Criterion – The learner can:

1 Understand finance for

administrators

1.1 Describe organisational hierarchy and levels of authority for

financial transactions

1.2 Explain organisational systems for sales invoicing, purchasing,

payments and receipts

1.3 Describe the use of a purchase order, invoice, receipts and

expenses

2 Be able to administer

finance

2.1 Record income and expenditure in accordance with

organisational policies and procedures

2.2 Process purchase orders, invoices or expenses in accordance

with organisational policies and procedures

2.3 Process outgoing payments to the correct recipient

2.4 Accept or allocate incoming payments in accordance with

organisational policies

ProQual, November 2017

Level 2 Diploma in Business Administration

30

Unit T/506/1817

Prepare text from recorded audio instruction

Learning Outcome – The learner

will: Assessment Criterion – The learner can:

1 Understand the preparation of

text from recorded notes

1.1 Explain the importance of confirming the purpose of the text

and intended audience

1.2 Describe the main features of the different types of

technology that can be used for playing back recordings

1.3 Explain how different speaking styles of those giving

dictation can affect outputs

1.4 Explain the consequences of incorrect spelling, punctuation,

grammar and sentence structure, and inaccurate content

1.5 Describe ways of checking produced texts for accuracy and

correctness

1.6 Describe organisational procedures for the storage, security

and confidentiality of information

2 Be able to prepare text from

recorded notes

2.1 Agree the purpose, format and deadlines for texts

2.2 Input and format text from audio recording

2.3 Check that text is accurate and the meaning is clear and

correct

2.4 Store texts and original recordings safely and securely

following organisational procedures

2.5 Present texts in the required formats and within the agreed

timescales

ProQual, November 2017

Level 2 Diploma in Business Administration

31

Unit T/506/1865

Archive information

Learning Outcome – The

learner will: Assessment Criterion – The learner can:

1 Understand archiving

requirements

1.1 Describe different ways of archiving information

1.2 Describe how to retrieve archived information

1.3 Describe organisational procedures for archiving, retrieving and

deleting information

1.4 Explain the importance of document retention policies to

organisations’

1.5 Describe the security and access requirements of offsite archives

2 Be able to archive

information

2.1 Confirm the information to be archived

2.2 Identify the retention period post-archiving

2.3 Archive information within the agreed timescale

2.4 Keep archive records up-to-date and indexed

2.5 Report problems to the right person

2.6 Adhere to organisational policies and procedures, legal and ethical

requirements when archiving information

ProQual, November 2017

Level 2 Diploma in Business Administration

32

Unit T/506/1879

Administer human resource records

Learning Outcome – The learner will: Assessment Criterion – The learner can:

1 Understand the administration of

human resource (HR) records

1.1 Explain what HR-related information needs to be kept

and why

1.2 Explain the relationship of HR to other parts of an

organisation

1.3 Describe the impact of other organisations on HR

activities

1.4 Describe the features and uses of organisational

systems for managing human resource information

1.5 Explain the requirements of confidentiality, data

protection and system security

1.6 Describe the information to be provided for different

management reports

1.7 Explain the limits of their own authority in

administering HR records

1.8 Explain the implications of not keeping HR records upto-date

1.9 Explain the actions to be taken in the event of

problems arising or incomplete or inaccurate data

2 Be able to administer HR information 2.1 Keep HR records up-to-date

2.2 Process data in accordance with organisational

procedures

2.3 Provide information within the limits of confidentiality

2.4 Adhere to organisational policies and procedures, legal

and ethical requirements

ProQual, November 2017

Level 2 Diploma in Business Administration

33

Unit Y/506/1809

Produce business documents

Learning Outcome – The

learner will: Assessment Criterion – The learner can:

1 Understand how to prepare

business documents

1.1 Explain the requirements for language, tone, image and

presentation for different documents

1.2 Explain how to integrate images into documents

1.3 Describe how corporate identity impacts upon document

production

1.4 Explain the requirements of data protection, copyright and

intellectual property legislation relating to document production

1.5 Describe organisational procedures for version control

1.6 Describe security requirements relating to document production

2 Be able to prepare business

documents

2.1 Identify the purpose, audience, content, style, format and

deadlines of a document

2.2 Use document production resources in line with organisational

guidelines

2.3 Use correct grammar, spelling, punctuation and sentence

structure

2.4 Produce documents that meet the requirements within the

agreed timescale

3 Be able to distribute

business documents

3.1 Provide final documents in the appropriate medium for

authorised readers

3.2 Specify restrictions and distribution lists in accordance with the

requirements

3.3 Maintain the requirements of security in the production,

distribution and storage of documents

ProQual, November 2017

Level 2 Diploma in Business Administration

34

Unit Y/506/1812

Produce minutes of meetings

Learning Outcome – The

learner will: Assessment Criterion – The learner can:

1 Understand how to take

minutes of meetings

1.1 Explain the purpose of different types of minutes and other

meeting records

1.2 Explain the legal requirements of formal minutes

1.3 Describe organisational conventions for producing minutes

1.4 Describe the responsibilities of the minute taker in a meeting

1.5 Explain why it is important to maintain confidentiality of meetings,

discussions and actions

1.6 Explain why it is necessary to record who proposed and seconded

suggestions and changes

2 Be able to take notes of

meetings

2.1 Take accurate notes of the attendance, proceedings, areas of

discussion and agreed actions of meetings

2.2 Record allocated responsibilities for agreed actions

3 Be able to produce

minutes of meetings

3.1 Transcribe notes accurately into meeting minutes using correct

language, grammar, punctuation and sentence structure and in the

agreed style

3.2 Include agreed attachments or appendices

3.3 Obtain approval for the final documents

3.4 Distribute minutes to the agreed distribution list

3.5 Maintain the requirements of confidentiality

ProQual, November 2017

Level 2 Diploma in Business Administration

35

Unit A/506/1799

Meet and welcome visitors in a business environment

Learning Outcome – The

learner will: Assessment Criterion – The learner can:

1 Know how to meet visitors

in a business environment

1.1 State an organisation’s procedures for dealing with visitors

1.2 Describe the standards of personal behaviour and presentation

that an organisation should expect from staff that meet and

welcome visitors

1.3 Identify any organisational health, safety and security

requirements relevant to visitors

1.4 Describe what to do and who to contact when problems with

visitors arise

2 Be able to meet visitors in a

business environment

2.1 Welcome visitors politely in accordance with organisational

standards

2.2 Confirm the identity of visitors and the reasons for their visit

2.3 Check that any health, safety and security actions are carried

out

2.4 Record visitors’ arrival and departure in accordance with

organisational procedures

2.5 Inform those who are being visited of the arrival of their

visitor(s) in accordance with organisational standards

2.6 Present a positive personal image in accordance with

organisational standards

ProQual, November 2017

Level 2 Diploma in Business Administration

36

Unit D/506/1794

Health and safety in a business environment

Learning Outcome – The learner will: Assessment Criterion – The learner can:

1 Understand health and safety

responsibilities in a business

environment

1.1 State health and safety responsibilities of employers

1.2 State their own responsibilities for health and safety

in the business environment

1.3 State the occupational health and safety guidelines

to be followed when using a keyboard and visual

display unit

1.4 Explain the importance of complying with health

and safety requirements

2 Know how to work in a safe way in a

business environment

2.1 Identify possible health and safety hazards in the

business environment

2.2 Describe ways in which accidents can be avoided in

the business environment

2.3 Outline why it is important to report hazards and

accidents that occur in the business environment

2.4 Outline organisational emergency health and safety

procedures

3 Be able to comply with health and safety

requirements in a business environment

3.1 Use approved techniques to prevent strain or injury

when carrying out work activities

3.2 Take action to ensure that their own conduct does

not endanger others

3.3 Follow manufacturers or organisational instructions

for the use of equipment, materials and products

3.4 Follow organisational procedures and legal

requirements to minimise risks to health and safety

ProQual, November 2017

Level 2 Diploma in Business Administration

37

Unit K/506/1796

Use a telephone and voicemail system

Learning Outcome – The

learner will: Assessment Criterion – The learner can:

1 Know how to use a

telephone and voicemail

system

1.1 Outline how a caller’s experiences affect their view of an

organisation

1.2 Outline organisational standards and procedures for

communicating on the telephone

1.3 State the importance of following organisational standards and

procedures when making and receiving telephone calls

1.4 State organisational fault reporting procedures

1.5 Describe why it is important to follow security and data

protection procedures when using a telephone system

1.6 State the information to be given out when transferring calls,

taking or leaving messages

1.7 State organisational guidelines for deleting voicemail messages

2 Be able to make telephone

calls

2.1 Identify the reason for making a call

2.2 Obtain the name and number(s) of the person to be contacted

2.3 Communicate information to achieve the call objective(s)

2.4 Communicate in a way that meets organisational standards and

guidelines

3 Be able to receive telephone

calls

3.1 Identify the caller in accordance with organisational procedures

3.2 Deal with calls in accordance with organisational procedures

3.3 Pass calls to the right person/department

3.4 Take messages when the person to be contacted is unavailable

3.5 Represent an organisation in a way that meets the required

standards and guidelines

4 Be able to use voicemail

systems

4.1 Use voicemail systems in accordance with manufacturers’

instructions

4.2 Keep the voicemail message system up to date

4.3 Pass on accurate messages in accordance with organisational

policies

ProQual, November 2017

Level 2 Diploma in Business Administration

38

Unit A/506/1916

Contribute to the development and implementation of an

information system

Learning Outcome – The learner

will: Assessment Criterion – The learner can:

1 Understand the design and

implementation of an

information system

1.1 Explain the types of information to be managed by a system

1.2 Explain how information will be used and by whom

1.3 Explain who needs to be consulted in the design and

implementation of an information system and why

1.4 Explain the impact of legal and organisational security and

confidentiality requirements for the design and

implementation of an information system

2 Be able to contribute to the

development of an information

system

2.1 Confirm the purpose, use and features of an information

system

2.2 Identify the information that will be managed by the system

2.3 Confirm requirements for reporting information

2.4 Recommend the functions that will be used to manipulate

and report information

2.5 Develop guidance for the use of an information system that

is accurate and easy to understand

2.6 Recommend user access and security levels for the

information system

2.7 Make contributions to the development of an information

system that are consistent with business objectives and

values and within budgetary constraints

2.8 Participate in system tests in accordance with the

specification

3 Be able to contribute to the

implementation of an

information system

3.1 Implement the information system in accordance with the

plan, minimising disruption to business

3.2 Confirm that staff are trained to use the system prior to its

launch

3.3 Resolve or report problems or faults with the information

system within the limits of their own authority

3.4 Adhere to organisational policies and procedures, and legal

and ethical requirements in the implementation of an

information system

ProQual, November 2017

Level 2 Diploma in Business Administration

39

Unit F/506/1917

Monitor information systems

Learning Outcome – The

learner will: Assessment Criterion – The learner can:

1 Understand how

information systems

are used

1.1 Explain how the intended use of reports affects the choice of format

and language

1.2 Explain how the audience of reports affects the choice of format and

language

1.3 Explain the features of different problem-solving techniques related

to information systems

1.4 Evaluate the suitability of possible problem-solving actions related to

information systems

1.5 Explain techniques to validate the reliability of information

1.6 Analyse the suitability of different evaluation techniques related to

information systems

1.7 Assess the potential consequences of breaches of confidentiality

1.8 Evaluate the potential consequences of publishing reports containing

inaccurate or unsubstantiated information

2 Be able to monitor

information systems

2.1 Develop a plan to monitor information systems that specifies

objectives, scope, timescale, resource implications, the techniques to

be used and reporting requirements

2.2 Carry out monitoring activities in accordance with the plan

2.3 Provide training and support to system users that is appropriate to

their needs

2.4 Identify the cause of problems with an information system

2.5 Suggest solutions to problems with an information system

2.6 Recommend adaptations to the system in response to identified

problems or developments

2.7 Adhere to organisational policies and procedures, and legal and

ethical requirements when monitoring information systems

ProQual, November 2017

Level 2 Diploma in Business Administration

40

Unit K/506/1913

Develop a presentation

Learning Outcome – The

learner will: Assessment Criterion – The learner can:

1 Understand how to develop

a presentation

1.1 Explain best practice in developing presentations

1.2 Explain who needs to be consulted on the development of a

presentation

1.3 Explain the factors to be taken into account in developing a

presentation

1.4 Analyse the advantages and limitations of different

communication media

2 Be able to develop a

presentation

2.1 Identify the purpose, content, style, timing and audience for a

presentation

2.2 Select a communication media that is appropriate to the nature

of a presentation, message and audience

2.3 Tailor a presentation to fit the timescale and audience’s needs

2.4 Prepare a presentation that is logically structured, summarises

the content and addresses the brief

2.5 Take action to ensure that a presentation adheres to

organisational guidelines and policies

2.6 Develop materials that support the content of a presentation

ProQual, November 2017

Level 2 Diploma in Business Administration

41

Unit M/506/1914

Deliver a presentation

Learning Outcome – The learner will: Assessment Criterion – The learner can:

1 Understand the principles

underpinning the delivery of

presentations

1.1 Analyse the advantages and limitations of different

methods of, and media for, making presentations

1.2 Explain how the type and size of the audience affects

the delivery of a presentation

1.3 Explain the factors to be taken into account in

developing contingency plans when delivering

presentations

1.4 Explain voice projection and timing techniques when

delivering presentations

1.5 Explain the factors to be taken into account in

responding to questions from an audience

1.6 Explain different methods for evaluating the

effectiveness of a presentation

2 Be able to prepare to deliver a

presentation

2.1 Confirm the layout of the venue and correct functioning

of equipment and resources prior to making a

presentation

2.2 Develop contingency plans for potential equipment and

resource failure

2.3 Take action to ensure that the presentation fits the time

slot available

3 Be able to deliver a presentation 3.1 Speak clearly and confidently, using language that is

appropriate for the topic and the audience

3.2 Vary their voice tone, pace and volume appropriately

when delivering a presentation

3.3 Use body language in a way that reinforces messages

3.4 Use equipment and resources effectively when

delivering a presentation

3.5 Deliver a presentation within the agreed timeframe

3.6 Respond to questions in a way that meets the

audience’s needs

3.7 Evaluate the effectiveness of a presentation

ProQual, November 2017

Level 2 Diploma in Business Administration

42

Unit M/506/1945

Analyse and present business data

Learning Outcome – The learner

will: Assessment Criterion – The learner can:

1 Understand the analysis and

presentation of business data

1.1 Explain the uses and limitations of primary and secondary

data

1.2 Explain the uses and limitations of quantitative and

qualitative data

1.3 Evaluate the issues relating to the validity and reliability of

data and its analysis

1.4 Explain the use of IT tools to carry out research

1.5 Assess the risks attached to making judgments based on

limited or unrepresentative samples

1.6 Assess the risks attached to generalizing research findings

1.7 Explain different formats and techniques for the

presentation of the analysis

2 Be able to analyse quantitative

and qualitative business data

2.1 Agree the parameters of the analysis

2.2 Clarify any ethical requirements of the analysis

2.3 Organise the data in a way that will facilitate its analysis

2.4 Select valid and reliable data analysis methods and

techniques that are appropriate to the data and analysis

objectives

2.5 Apply analytical techniques that are appropriate to the

purpose of the research and the nature of the data

2.6 Confirm the accuracy of data analysis and make necessary

adjustments

2.7 Draw conclusions that are valid and supported by evidence

3 Be able to present the analysis of

business data

3.1 Present data in the agreed reporting format and house style

3.2 Acknowledge the limitations of the analysis

3.3 Reference data sources

ProQual, November 2017

Level 2 Diploma in Business Administration

43

Unit Y/506/2295

Maintain and issue stationery and supplies

Learning Outcome – The learner

will: Assessment Criterion – The learner can:

1 Understand the maintenance of

stationery and supplies

1.1 Describe organisational policies, procedures and levels of

authority in maintaining supplies

1.2 Explain how to carry out a stock check of stationery

1.3 Describe the types of problems that may occur with

deliveries and stock items

1.4 Explain how to deal with problems that occur with

deliveries and stock items

1.5 Explain the factors to take into account when ordering

stationery

1.6 Explain the benefits and limitations of different potential

suppliers, against organisational requirements

1.7 Explain how to calculate quantities of stationery and

supplies to be ordered

1.8 Describe how to dispose of or recycle waste

2 Be able to maintain stocks of

stationery and supplies

2.1 Maintain stocks of stationery and supplies at the required

levels

2.2 Maintain the requirements of storage and security

2.3 Carry out stock checks in accordance with organisational

policies and procedures

2.4 Chase up late or incorrect orders with suppliers

3 Be able to issue stock of

stationery and supplies

3.1 Issue stationery and supplies in accordance with

organisational requirements

3.2 Maintain up-to-date records of stock issued, received and

in storage

3.3 Deal with unwanted or damaged stationery and supplies

safely

3.4 Recommend ways in which the system for receiving and

issuing stock could be improved

ProQual, November 2017

Level 2 Diploma in Business Administration

44

Unit J/506/1868

Use and maintain office equipment

Learning Outcome – The

learner will: Assessment Criterion – The learner can:

1 Understand how to use

office equipment

1.1 Describe organisational policies, procedures and levels of

authority in maintaining office equipment

1.2 Describe how to use different types of office equipment

1.3 Explain the reasons for following manufacturer’s and

organisational instructions when operating equipment

1.4 Describe the types of equipment faults likely to be experienced

and the correct way of dealing with these

2 Be able to use and maintain

office equipment

2.1 Use the equipment that is appropriate to the task in accordance

with the manufacturer’s instructions

2.2 Follow organisational procedures to keep waste to a minimum

2.3 Maintain the equipment to the standard specified by the

organisation or the manufacturer

2.4 Make sure that equipment conforms with health and safety

requirements

2.5 Report problems that cannot be resolved to the right person

ProQual, November 2017

Level 2 Diploma in Business Administration

45

Unit M/502/4300

Using email

Learning Outcome – The learner will: Assessment Criterion – The learner can:

1 Use e-mail software tools and

techniques to compose and send

messages

1.1 Select and use software tools to compose and

format e-mail messages, including attachments

1.2 Determine the message size and how it can be

reduced

1.3 Send e-mail messages to individuals and groups

1.4 Describe how to stay safe and respect others when

using e-mail

1.5 Use an address book to organise contact

information

2 Manage incoming e-mail effectively 2.1 Follow guidelines and procedures for using e-mail

2.2 Read and respond to e-mail messages appropriately

2.3 Use email software tools and techniques to

automate responses

2.4 Describe how to archive e-mail messages, including

attachments

2.5 Organise, store and archive e-mail messages

effectively

2.6 Respond appropriately to e-mail problems

ProQual, November 2017

Level 2 Diploma in Business Administration

46

Unit F/502/4396

Bespoke software

Learning Outcome – The learner will: Assessment Criterion – The learner can:

1 Input and combine information

using bespoke applications

1.1 Input relevant information accurately so that it is ready

for processing

1.2 Select and use appropriate techniques to link and

combine information of different forms or from different

sources within the software

1.3 Respond appropriately to data entry error messages

2 Use appropriate structures to

organise and retrieve information

efficiently

2.1 Describe what functions to apply to structure and layout

information effectively

2.2 Select and use appropriate structures and/or layouts to

organise information

2.3 Apply local and/or legal guidelines and conventions for

the storage and use of data where available

3 Use the functions of the software

effectively to process and present

information

3.1 Select and use appropriate tools and techniques to edit,

process and format information

3.2 Check information meets needs, using IT tools and

making corrections as necessary

3.3 Select and use appropriate methods to present

information

ProQual, November 2017

Level 2 Diploma in Business Administration

47

Unit F/502/4625

Spreadsheet software

Learning Outcome – The learner will: Assessment Criterion – The learner can:

1 Use a spreadsheet to enter, edit and

organise numerical and other data

1.1 Identify what numerical and other information is

needed in the spreadsheet and how it should be

structured

1.2 Enter and edit numerical and other data accurately

1.3 Combine and link data across worksheets

1.4 Store and retrieve spreadsheet files effectively, in

line with local guidelines and conventions where

available

2 Select and use appropriate formulas and

data analysis tools to meet requirements

2.1 Identify which tools and techniques to use to

analyse and manipulate data to meet requirements

2.2 Select and use a range of appropriate functions and

formulas to meet calculation requirements

2.3 Use a range of tools and techniques to analyse and

manipulate data to meet requirements

3 Select and use tools and techniques to

present and format spreadsheet

information

3.1 Plan how to present and format spreadsheet

information effectively to meet needs

3.2 Select and use appropriate tools and techniques to

format spreadsheet cells, rows, columns and

worksheets

3.3 Select and format an appropriate chart or graph

type to display selected information

3.4 Select and use appropriate page layout to present

and print spreadsheet information

3.5 Check information meets needs, using spreadsheet

tools and making corrections as necessary

3.6 Describe how to find errors in spreadsheet

formulas

3.7 Respond appropriately to any problems with

spreadsheets

ProQual, November 2017

Level 2 Diploma in Business Administration

48

Unit J/502/4559

Data management software

Learning Outcome – The learner will: Assessment Criterion – The learner can:

1 Enter, edit and maintain data records in

a data management system

1.1 Describe the risks to data security and procedures

used for data protection

1.2 Enter data accurately into groups of records to meet

requirements

1.3 Locate and amend data associated with groups of

records

1.4 Check data records meet needs, using IT tools and

making corrections as necessary

1.5 Respond appropriately to data entry and other error

messages

1.6 Apply local and/or legal guidelines for the storage

and use of data where available

2 Retrieve and display data records to

meet requirements

2.1 Identify what queries and reports need to be run to

output the required information

2.2 Select and use queries to search for and retrieve

information to meet given requirements

2.3 Create and view reports to output information from

the system to meet given requirements

ProQual, November 2017

Level 2 Diploma in Business Administration

49

Unit M/502/4622

Presentation software

Learning Outcome – The learner will: Assessment Criterion – The learner can:

1 Input and combine text and other

information within presentation slides

1.1 Identify what types of information are required for

the presentation

1.2 Enter text and other information using layouts

appropriate to type of information

1.3 Insert charts and tables into presentation slides

1.4 Insert images, video or sound to enhance the

presentation

1.5 Identify any constraints which may affect the

presentation

1.6 Organise and combine information of different forms

or from different sources for presentations

1.7 Store and retrieve presentation files effectively, in

line with local guidelines and conventions where

available

2 Use presentation software tools to

structure, edit and format slide

sequences

2.1 Identify what slide structure and themes to use

2.2 Select, change and use appropriate templates for

slides

2.3 Select and use appropriate techniques to edit slides

and presentations to meet needs

2.4 Select and use appropriate techniques to format

slides and presentations

2.5 Identify what presentation effects to use to enhance

the presentation

2.6 Select and use animation and transition effects

appropriately to enhance slide sequences

3 Prepare slideshow for presentation 3.1 Describe how to present slides to meet needs and

communicate effectively

3.2 Prepare slideshow for presentation

3.3 Check presentation meets needs, using IT tools and

making corrections as necessary

3.4 Identify and respond to any quality problems with

presentations to ensure that presentations meet

needs

ProQual, November 2017

Level 2 Diploma in Business Administration

50

Unit R/502/4628

Word processing software

Learning Outcome – The learner will: Assessment Criterion – The learner can:

1 Enter and combine text and other

information accurately within word

processing documents

1.1 Identify what types of information are needed in

documents

1.2 Use appropriate techniques to enter text and

other information accurately and efficiently

1.3 Select and use appropriate templates for

different purposes

1.4 Identify when and how to combine and merge

information from other software or other

documents

1.5 Select and use a range of editing tools to amend

document content

1.6 Combine or merge information within a

document from a range of sources

1.7 Store and retrieve document and template files

effectively, in line with local guidelines and

conventions where available

2 Create and modify layout and structures for

word processing documents

2.1 Identify the document requirements for

structure and style

2.2 Identify what templates and styles are available

and when to use them

2.3 Create and modify columns, tables and forms to

organise information

2.4 Select and apply styles to text

3 Use word processing software tools to

format and present documents effectively

to meet requirements

3.1 Identify how the document should be formatted

to aid meaning

3.2 Select and use appropriate techniques to format

characters and paragraphs

3.3 Select and use appropriate page and section

layouts to present and print documents

3.4 Describe any quality problems with documents

3.5 Check documents meet needs, using IT tools and

making corrections as necessary

3.6 Respond appropriately to quality problems with

documents so that outcomes meet needs

ProQual, November 2017

Level 2 Diploma in Business Administration

51

Unit R/502/4631

Website software

Learning Outcome – The learner

will: Assessment Criterion – The learner can:

1 Create structures and styles for

websites

1.1 Describe what website content and layout will be needed

for each page

1.2 Plan and create web page templates to layout

1.3 Select and use website features and structures to help the

user navigate round web pages within the site

1.4 Create, select and use styles to keep the appearance of web

pages consistent and make them easy to understand

1.5 Describe how copyright and other constraints may affect

the website

1.6 Describe what access issues may need to be taken into

account

1.7 Describe what file types to use for saving content

1.8 Store and retrieve files effectively, in line with local

guidelines and conventions where available

2 Use website software tools to

prepare content for websites

2.1 Prepare content for web pages so that it is ready for editing

and formatting

2.2 Organise and combine information needed for web pages

including across different software

2.3 Select and use appropriate editing and formatting

techniques to aid both clarity and navigation

2.4 Select and use appropriate development techniques to link

information across pages

2.5 Change the file formats appropriately for content

2.6 Check web pages meet needs, using IT tools and making

corrections as necessary

3 Publish websites 3.1 Select and use appropriate testing methods to check that all

elements of websites are working as planned

3.2 Identify any quality problems with websites and how to

respond to them

3.3 Select and use an appropriate programme to upload and

publish the website

3.4 Respond appropriately to problems with multiple page

websites

ProQual, November 2017

Level 2 Diploma in Business Administration

52

Unit A/506/2130

Deliver customer service

Learning Outcome – The learner will: Assessment Criterion – The learner can:

1 Understand customer service

delivery

1.1 Explain the relationship between customers’ needs and

expectations and customer satisfaction

1.2 Describe the features and benefits of an organisation’s

products and/or services

1.3 Explain the importance of treating customers as

individuals

1.4 Explain the importance of balancing promises made to

customers with the needs of an organisation

1.5 Explain when and to whom to escalate problems

1.6 Describe methods of measuring their own effectiveness

in the delivery of customer service

2 Understand the relationship

between customer service and a

brand

2.1 Explain the importance of a brand to an organisation

2.2 Explain how a brand affects an organisation’s customer

service offer

2.3 Explain the importance of using customer service

language that supports a brand promise

2.4 Identify their own role in ensuring that a brand promise

is delivered

3 Be able to prepare to deal with

customers

3.1 Keep up to date with an organisation’s products and/or

services

3.2 Prepare resources that are necessary to deal with

customers before starting work

4 Be able to provide customer service 4.1 Maintain organisational standards of presentation and

behaviour when providing customer service

4.2 Adapt their own behaviour to meet customers’ needs or

expectations

4.3 Respond to customers’ requests in line with

organisational guidelines

4.4 Inform customers of the progress of their requests

4.5 Confirm that customers’ expectations have been met in

line with the service offer

4.6 Adhere to organisational policies and procedures, legal

and ethical requirements when providing customer

service

5 Be able to support improvements to

customer service delivery

5.1 Identify ways that customer service could be improved

for an organisation and individuals

5.2 Share information and ideas with colleagues and/or

service partners to support the improvement of service

delivery

ProQual, November 2017

Level 2 Diploma in Business Administration

53

Unit F/506/1934

Participate in a project

Learning Outcome – The

learner will: Assessment Criterion – The learner can:

1 Understand how to

manage a project

1.1 Explain the features of a project business case

1.2 Explain the stages of a project lifecycle

1.3 Explain the roles of people involved in a project

1.4 Explain the uses of project-related information

1.5 Explain the advantages and limitations of different project

monitoring techniques

1.6 Analyse the interrelationship of project scope, schedule, finance,

risk, quality and resources

2 Be able to support the

delivery of a project

2.1 Fulfil their role in accordance with a project plan

2.2 Collect project-related information in accordance with project

plans

2.3 Use appropriate tools to analyse project information

2.4 Report on information analysis in the agreed format and timescale

2.5 Draw issues, anomalies and potential problems to the attention of

project managers

2.6 Adhere to organisational policies and procedures, legal and ethical

requirements in supporting the delivery of a project

ProQual, November 2017

Level 2 Diploma in Business Administration

54

Unit F/601/8320

Processing customers’ financial transactions

Learning Outcome – The learner

will: Assessment Criterion – The learner can:

1 Be able to deal with customer

transactions and documentation

1.1 Receive payments from and/or make payments to

customers

1.2 Confirm that amounts and balances are accurate

1.3 Process payments accurately in accordance with the

organisation’s procedures

1.4 Recognise discrepancies in documentation and take

appropriate action

1.5 Make sure that all documentation, entries and records are

accurate and legible

2 Be able to comply with all codes,

laws and regulatory

requirements

2.1 Follow the organisation’s systems, procedures and

organisational timescales

2.2 Explain the organisation’s customer service and complaints

procedure

2.3 Act within personal authority limits and recognising when

to refer to others

2.4 Explain the sources of information and advice within the

organisation

2.5 Identify the different methods of receiving financial

information

2.6 Comply with legal requirements, industry regulations,

organisational policies and professional codes

2.7 Explain the organisation’s requirements relating to the

application of codes, laws and regulatory requirements and

their impact on the job role

ProQual, November 2017

Level 2 Diploma in Business Administration

55

Unit T/505/1238

Payroll processing

Learning Outcome – The learner

will: Assessment Criterion – The learner can:

1 Be able to use HMRC approved

tools to calculate income tax

1.1 Apply the tax code for an employee from given information

1.2 Process pre-tax deductions correctly

1.3 Process accurately a variety of Tax Codes using HMRC

approved tools : • standard suffix codes operated on a

cumulative or non-cumulative basis • BR code operated on a

cumulative basis. • NT • 0T • D0 • D1

1.4 Identify the authority required to change an employee’s tax

code and process the change accurately

2 Be able to determine national

insurance contributions to be

deducted from gross pay

2.1 Process accurately for NI categories A, C and D, using

approved HMRC Tools: • employee NI contributions •

employer NI Contributions

3 Be able to determine voluntary

deductions and non-standard

statutory deductions

3.1 Process voluntary deductions in an appropriate way

3.2 Process other statutory deductions: • Deductions from

earnings orders • Scottish arrestment orders • Student loan

repayments

4 Be able to produce relevant pay

period reports

4.1 Produce a P11 or equivalent

4.2 Produce payslips or equivalent, to detail statutory, nonstatutory and organisational information regarding

employees’ individual pay.

4.3 Produce payment schedules for different methods of

making payments to employees

5 Be able to record and reconcile

payments and deductions to

employees and external

agencies

5.1 Produce an internal payroll summary to record and itemise

payments and deductions, including employer’s NIC

5.2 Reconcile payments and deductions made from employees

pay with the total payroll

5.3 Prepare Employer Payment Summaries in line with the tax

authority’s requirements

ProQual, November 2017

Level 2 Diploma in Business Administration

56

R/506/2134

Process information about customers

Learning Outcome – The

learner will: Assessment Criterion – The learner can:

1 Understand how to process

customer information

1.1 Describe the functions of customer information systems

1.2 Explain the way in which legislation and regulatory

requirements affect the processing of customer information

1.3 Explain different responsibilities and levels of authority for

processing customer service information

1.4 Explain the reliability of sources of customer information

1.5 Explain the validity of customer information

2 Be able to process customer

information

2.1 Record information about customers in line with organisational

standards and procedures

2.2 Keep customer information up to date

2.3 Respond to requests for customer information from authorised

people in a timely manner

2.4 Retrieve customer information that meets the requirements of

the request

2.5 Supply customer information in a format appropriate for the

recipient

2.6 Adhere to organisational policies and procedures, legal and

ethical requirements when processing customer information

ProQual, November 2017

Level 2 Diploma in Business Administration

57

Y/506/2149

Develop customer relationships

Learning Outcome – The

learner will: Assessment Criterion – The learner can:

1 Understand how to develop

customer relationships

1.1 Describe the importance of developing relationships with

customers

1.2 Explain the value of customer loyalty and retention

1.3 Explain how customers’ expectations may change over time

1.4 Explain the use of customer feedback as a means of developing

customer relationships

1.5 Explain the limits of their own authority to make alternative

service offers to customers

1.6 Describe the use of Customer Relationship Management

systems and processes to meet customers’ expectations

1.7 Explain the importance of regular communication in the

development of both internal and external customer

relationships

2 Be able to develop

relationships with customers

2.1 Give help and information that meets or exceeds customers’

expectations

2.2 Identify new ways of helping customers based on their

feedback

2.3 Share feedback from customers with others

2.4 Identify added value that the organisation could offer

customers

2.5 Bring to customers’ attention products or services that may

interest them

ProQual, November 2017

Level 2 Diploma in Business Administration

58

Unit A/506/1818

Understand the use of research in business

Learning Outcome – The learner

will: Assessment Criterion – The learner can:

1 Understand the research process 1.1 Describe the main stages in the research process

1.2 Explain the importance of scoping research and setting the

research objectives

1.3 Explain the importance of identifying the limitations of

research methods

1.4 Explain the difference between primary and secondary

research

1.5 Describe the difference between quantitative and

qualitative research methods

1.6 Describe the advantages and disadvantages of different

research methods

1.7 Describe the use of different analytical techniques in the

research process

1.8 Explain the importance of validity and reliability in the

research process

2 Understand how to use research

in business

2.1 Outline the limitations of applying research outcomes

2.2 Explain why and how to use sources of current and

archived business information

2.3 Explain how to validate research information

2.4 Describe the purpose and applications of research in

business

2.5 Describe organisational conventions and formats for

presenting research reports

2.6 Explain the organisational policy for acknowledging sources

of information

2.7 Explain ways in which ethics can affect the conduct and use

of research

ProQual, November 2017

Level 2 Diploma in Business Administration

59

Unit D/506/1939

Understand the legal context of business

Learning Outcome – The learner will: Assessment Criterion – The learner can:

1 Understand the legal framework

within which businesses operate

1.1 Explain the legal requirements of different types of

business

1.2 Describe the roles and powers of government

departments and agencies in regulating business

1.3 Explain the legal provisions relating to intellectual

property

2 Understand the principles of business

governance

2.1 Explain the corporate governance statutory

framework of a business

2.2 Explain the roles and responsibilities of an

organisation’s governing body

2.3 Explain the financial reporting requirements of an

organisation

3 Understand how contract law affects

a business

3.1 Explain the elements of a valid business contract

3.2 Analyse different types of contracts

3.3 Explain the difference between negligence and liability

3.4 Explain the liabilities and entitlements of sellers and

purchasers of goods and services

4 Understand the requirements of

employment law

4.1 Describe the sources, institutions and enforcement

systems for individual employment rights

4.2 Explain the features of types of worker and

employment contracts for service

4.3 Explain the implications of contracts of service and

contracts for service

4.4 Explain the implications of different types of

employment status

4.5 Explain the requirements for an organisation for

health and safety

4.6 Explain the requirements for an organisation for

equality and diversity

4.7 Explain the implications for an organisation of

wrongful dismissal, unfair dismissal and redundancy

4.8 Describe the impact of human rights legislation on the

employment relationship

ProQual, November 2017

Level 2 Diploma in Business Administration

60

Unit D/502/9928

Principles of marketing theory

Learning Outcome – The learner

will: Assessment Criterion – The learner can:

1 Understand how to segment the

market

1.1 Explain the importance of defining market segments

1.2 Describe the difference between market segments and

customer classifications

1.3 Explain how to cluster customers with similar

characteristics

1.4 Describe how a range of products may appeal to different

market segments

1.5 Describe the importance of valid and reliable marketing

data to segmenting the market

1.6 Explain the strengths and weaknesses of different

marketing data collection methods

1.7 Describe the use of Customer Relationship Management

(CRM) activities and systems

2 Understand the value of

marketing

2.1 Describe the role of marketing in enhancing the sale of

products and/or services

2.2 Explain the significance of customer loyalty to the

achievement of marketing objectives

2.3 Explain the role of performance indicators and evaluation

arrangements

2.4 Describe the factors to be taken into account when

assessing the cost and value of marketing activities

2.5 Explain the significance of brand and reputation to sales

performance

3 Understand the principles of

socially responsible marketing

3.1 Explain the scope and purpose of socially responsible

marketing

3.2 Explain the importance of involving stakeholders in

socially responsible marketing activities

3.3 Explain how core values are expressed through coherent

branding and chosen communication methods

3.4 Explain the requirements of socially responsible marketing

campaigns

ProQual, November 2017

Level 2 Diploma in Business Administration

61

Unit D/502/9931

Principles of digital marketing

Learning Outcome – The learner will: Assessment Criterion – The learner can:

1 Understand the role of digital

marketing

1.1 Explain the role of digital marketing within the overall

marketing strategy

1.2 Explain the strengths and weaknesses of digital

marketing

1.3 Explain the importance of targeted digital marketing

1.4 Describe the sources of data lists for use in targeting

customers and potential customers

1.5 Explain the legal requirements and implications of

digital marketing

1.6 Describe the importance of digital data capture systems

for digital marketing

2 Understand the use of search engine

optimisation (SEO)

2.1 Describe the use of SEO

2.2 Explain the importance of SEO

2.3 Explain the advantages and disadvantages of links to

other websites

3 Understand the requirements of

marketing research using the

internet

3.1 Explain how to use search-related internet facilities to

enable the identification and retrieval of targeted

information

3.2 Explain the advantages and disadvantages of different

internet data collection sources

3.3 Explain the importance of confirming the accuracy of

information retrieved from the internet

4 Understand the uses of digital

marketing devices and messages

4.1 Describe the potential uses of a Customer Relationship

Management (CRM) system

4.2 Explain the importance of data cleansing

4.3 Describe the use of digital marketing devices

4.4 Describe the use of digital response systems

4.5 Explain the advantages and disadvantages of different

tracking systems

5 Understand how to use digital

technology for marketing purposes

5.1 Explain how to use a CRM system

5.2 Explain how to maintain the currency and accuracy of

digital databases

5.3 Explain the advantages and disadvantages of different

digital technologies

5.4 Describe the importance of tailoring messages to

different digital media

5.5 Explain the potential for marketing to social networking

sites

5.6 Explain how to prevent marketing messages being

identified as “spam”

ProQual, November 2017

Level 2 Diploma in Business Administration

62

Unit K/503/8194

Principles of customer relationships

Learning Outcome – The learner

will: Assessment Criterion – The learner can:

1 Understand customers and their

needs

1.1 Describe the importance of understanding customers’

wants and needs

1.2 Explain the role of segmentation in identifying customers’

likely wants and needs

1.3 Describe the factors that motivate customers to buy

1.4 Explain the importance of seeking customer feedback on

performance, products and/or services

2 Understand an organisation’s

responses to customer

relationships

2.1 Describe an organisation’s marketing objectives and

activities

2.2 Explain the importance of developing customer service

plans and customer relationship plans

2.3 Describe an organisation’s system for relationship

management

2.4 Describe an organisation’s customer care programme

2.5 Describe the system for communicating with customers

2.6 Explain the importance of a consistent level of service

2.7 Explain the link between customer satisfaction and sales

growth

2.8 Explain the importance of using customer feedback to

enhance performance, products and/or services

3 Understand the principles of

customer relationship

management

3.1 Explain the concept and principles of relationship

management

3.2 Explain the importance of keeping promises made to

customers

3.3 Explain the importance of balancing customers’ needs with

those of the organisation

3.4 Explain the importance of keeping customers informed of

progress, problems, issues and the actions undertaken in

support of them

3.5 Explain how to identify added value that could be offered

to customers

ProQual, November 2017

Level 2 Diploma in Business Administration

63

Unit L/506/2083

Understand working in a customer service environment

Learning Outcome – The learner

will: Assessment Criterion – The learner can:

1 Know the importance of

customer service

1.1 State what is meant by “customer service”

1.2 State why effective customer service is important to an

organisation

2 Know the factors affecting

customer service

2.1 Outline the difference between an internal and an external

customer

2.2 State how to identify customers’ needs and expectations

2.3 List information sources needed to deliver reliable customer

service

2.4 Describe the relationship between customer expectations

and customer satisfaction

3 Know how to work in a

customer service role

3.1 Identify personal behaviours that can positively affect

customers’ perceptions of an organisation and its products

and/or services

3.2 Identify the job roles within a team delivering customer

service

3.3 State the standards of personal presentation and behaviour

expected by customer service staff in different organisations

3.4 State standards and practices that relate to a service offer

within different types of organisation

3.5 Describe how legislation and organisational requirements

affect what can be promised or carried out in a customer

service role

3.6 Describe the procedures for protecting customers’ personal

information and safety

3.7 State the importance of protecting customers’ personal

information and safety

4 Know how to refer customer

queries and problems to others

4.1 Describe types of customer behaviour that show when a

customer is dissatisfied

4.2 State the procedures to be followed when dealing with

customer queries or problems

4.3 State to whom to refer customer queries and problems

ProQual, November 2017

Level 2 Diploma in Business Administration

64

Unit R/505/3515

Know how to publish, integrate and share using social media

Learning Outcome – The learner will: Assessment Criterion – The learner can:

1 Know the current social networks used to

publish, integrate and share online

1.1 Identify the main social media networks in

current use

1.2 Describe the main features of each social media

network identified

1.3 Describe why they would use each of the social

media networks identified

1.4 Explain the purpose of a ‘social aggregator’ tool

1.5 Describe how blogs give individuals a voice on

the Web

1.6 Explain how professionals make connections

using social media networks

2 Understand how social media is used by

individuals, organisations/businesses,

governments and social groups

2.1 Describe why

  • individuals
  • organisations/businesses
  • governments
  • social groups

use social media networking sites

2.2 Explain the advantages and typical components

of a social media user profile

2.3 Identify the benefits of using social media

networking for:

  • individuals
  • organisations/businesses
  • governments
  • social groups

2.4 Identify the risks of using social media

networking for:

  • individuals
  • organisations/businesses
  • governments
  • social groups

2.5 Describe how social media networks monitor

engagement with their websites

2.6 Describe the advantages of podcasting

ProQual, November 2017

Level 2 Diploma in Business Administration

65

Learning Outcome – The learner will: Assessment Criterion – The learner can:

2.7 Explain why organisations have social media

policies

3 Understand best practices for safe social

networking

3.1 Describe appropriate precautions to ensure

their own safety and privacy

3.2 Describe how to protect personal information

when engaging with social media websites

3.3 Identify legal constraints on the uploading and

downloading of software and other digital

content

4 Use browser software to communicate

information online

4.1 Select and use appropriate tools and techniques

to communicate information online

4.2 Use browser tools to share information sources

with others

4.3 Submit information online

4.4 Identify opportunities to create, post or publish

material to social media websites

5 Understand the need for safety and security

practices

5.1 Describe the danger of computer viruses and

how to minimise risks

5.2 Describe how to minimise threats to

information security when online

5.3 Describe how to minimise the threats to user

safety when online

5.4 Describe where to access online help and

information when using social media networks

ProQual, November 2017

Level 2 Diploma in Business Administration

66

Unit F/505/6880

Exploring social media

Learning Outcome – The learner will: Assessment Criterion – The learner can:

1 Understand the opportunities and

threats associated with using social

media.

1.1 Describe the positive and negative aspects of using

social media.

1.2 Describe how to minimise risks associated with using

social media.

2 Understand the application of social

media.

2.1 Describe how various social media sites may be used

by groups, individuals, businesses and organisations.

2.2 Demonstrate the use of various social media sites to

communicate and upload content including:

  1. a) Facebook
  2. b) Blogging
  3. c) Twitter
  4. d) YouTube

2.3 Describe how businesses and organisations may use

social media to promote products and services.

ProQual, November 2017

Level 2 Diploma in Business Administration

67

Unit L/505/3514

Understand the safe use of online and social media platforms

Learning Outcome – The learner will: Assessment Criterion – The learner can:

1 Understand that information stored

on personal computers and mobile

devices must be safeguarded

1.1 Identify the potential risks to information security of

using personal computers and mobile devices for:

  • using email
  • web browsing
  • banking online
  • shopping online
  • social networking

1.2 Describe the security risks associated with:

  • hardware
  • software
  • social media networking
  • access to malicious websites
  • access to inappropriate material published on

the Internet

  • corrupted or infected email attachments

1.3 Explain the importance of controlling access to

hardware, software and stored data

1.4 Describe the common types of scams and frauds:

  • phishing
  • pharming
  • hacking

1.5 Explain the importance of developing and maintaining

safe ICT user habits

2 Know how to select and use

appropriate security methods to

safeguard systems and data

2.1 Describe security techniques/measures that can protect

personally accessed software and data, such as login

identity and passwords

2.2 Describe common ways of controlling access to

hardware, software and data

2.3 Identify ways to protect data and software

2.4 Describe the term ‘virus’ and give examples of different

types

2.5 Describe the purpose of anti-virus software

2.6 Explain why anti-virus software should be regularly

updated

2.7 Explain the importance of backing up and safely storing

data

3 Understand the threats to personal

safety when using the Internet

3.1 Describe the forms and features of:

  • cyberbullying
  • grooming
  • stalking
  • criminal activities
  • inappropriate contact
  • inappropriate content

ProQual, November 2017

Level 2 Diploma in Business Administration

68

Learning Outcome – The learner will: Assessment Criterion – The learner can:

3.2 Identify when and how to report online safety issues

3.3 Describe the risks and consequences of:

  • identity theft
  • identity fraud

3.4 Describe how user accounts can be used as a security

measure when computers are used by more than one

person

3.5 Explain the importance of setting parental controls on

personal computers, mobile and media devices

3.6 Explain how to set up parental controls on:

  • personal computers
  • tablets
  • mobile phones

4 Know how to protect their online

devices against fraud and security

attacks

4.1 Set up security measures to protect their personal

computers and mobile devices against fraud and security

threats

4.2 Describe measures that can help to protect their

personal information

4.3 Describe the risks posed by unsolicited email and

measures that can reduce the risks

4.4 Identify the security threats when accessing public WiFi

networks

5 Understand the implications of

entering personal information onto

social media networking sites

5.1 Explain the concept of no ‘take backs’ once information

is posted online

5.2 Identify who can view information posted onto social

media networking websites

5.3 Explain the privacy issues of using social media websites

5.4 Describe formal and informal conventions, or

netiquette, which should be observed when

communicating online

5.5 Describe the potential consequences of posting their

personal information onto social media websites

5.6 Identify the security risks of adding geographic identity

or location to material they upload to the Internet

6 Understand legal measures that

address the protection of data

6.1 Identify relevant legislation and guidelines relating to

  • downloading images and files from the Internet
  • data protection

6.2 Identify data protection issues around the use of social

media

6.3 Describe what is meant by the following terms:

  • copyright
  • plagiarism
  • intellectual property

6.4 Explain why organisations develop and adopt policies for

the acceptable use of ICT

ProQual, November 2017

Level 2 Diploma in Business Administration

69

Learning Outcome – The learner will: Assessment Criterion – The learner can:

6.5 Describe the common components of an Acceptable Use

Policy

ProQual, November 2017

Level 2 Diploma in Business Administration

70

Unit J/506/1806

Principles of equality and diversity in the workplace

Learning Outcome – The learner will: Assessment Criterion – The learner can:

1 Understand the implications of equality

legislation

1.1 Define the concept ‘equality and diversity’

1.2 Describe the legal requirements for equality of

opportunity

1.3 Describe the role and powers of organisations

responsible for equality

1.4 Explain the benefits of equal opportunities and

diversity

1.5 Explain the potential consequences for an

organisation of failing to comply with equality

legislation

2 Understand organisational standards and

expectations for equality and diversity and

context in the workplace

2.1 Explain how organisational policies on equality

and diversity translate into day to day activity

in the workplace

2.2 Describe their own responsibilities for equality

and diversity in the workplace

2.3 Describe behaviours that support equality,

diversity and inclusion in the workplace

ProQual, November 2017

Level 2 Diploma in Business Administration

71

Unit R/506/2294

Principles of team leading

Learning Outcome – The learner will: Assessment Criterion – The learner can:

1 Understand leadership styles in

organisations

1.1 Describe characteristics of effective leaders

1.2 Describe different leadership styles

1.3 Describe ways in which leaders can motivate their

teams

1.4 Explain the benefits of effective leadership for

organisations

2 Understand team dynamics 2.1 Explain the purpose of different types of teams

2.2 Describe the stages of team development and

behaviour

2.3 Explain the concept of team role theory

2.4 Explain how the principle of team role theory is used

in team building and leadership

2.5 Explain typical sources of conflict within a team and

how they could be managed

3 Understand techniques used to manage

the work of teams

3.1 Explain the factors to be taken into account when

setting targets

3.2 Describe a range of techniques to monitor the flow

of work of a team

3.3 Describe techniques to identify and solve problems

within a team

4 Understand the impact of change

management within a team

4.1 Describe typical reasons for organisational change

4.2 Explain the importance of accepting change

positively

4.3 Explain the potential impact on a team of negative

responses to change

4.4 Explain how to implement change within a team

5 Understand team motivation 5.1 Explain the meaning of the term “motivation”

5.2 Explain factors that affect the level of motivation of

team members

5.3 Describe techniques that can be used to motivate

team members

5.4 Explain how having motivated staff affects an

organisation

 

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