ProQual Level 2 Certificate in Women’s Hairdressing Course in Islamabad || Registration Open
Registration Open= +92-3315999937, +92- 3215056755 (WhatsApp Only)
Introduction
The Level 2 Certificate in Wom en’s Hairdressing is suitable for candidates who wish
to pursue a career in hairdressing, it is the minimum required by the industry to work as a
junior stylist.
The units in this qualification are endorsed by Habia, the standards setting body for hair,
beauty, nails and spa sector.
The awarding body for this qualification is ProQual Awarding Body and the regulatory body
is the Office of Qualifications and Examinations Regulation (Ofqual).
The qualification has been accredited onto the Regulated Qualifications Framework (RQF).
Candidates could progress to higher level or specialist qualifications in hairdressing or
barbering.
Qualification Profile
Level 2 Certificate in Wom en’s Hairdressing
Qualification title ProQual Level 2 Certificate in Wom en’s
Hairdressing
Ofqual qualification number 603/4538/X
Level Level 2
Total qualification time 280 hours
Guided learning hours 236
Assessment
Pass or fail
Internally assessed and verified by centre staff
External quality assurance by ProQual verifiers
Qualification start date 20/5/2019
Qualification end date
ProQual L2 Certificate in Women’s Hairdressing 4
May 2019
Entry Requirem ents
There are no formal entry requirements for this qualification.
Centres should carry out an initial assessm ent of candidate skills and knowledge to
identify any gaps and help plan the assessment.
Qualification Structure
Candidates must achieve a minimum of 28 credits:
- 18 credits by completing all FIVE Mandatory units, plus
- a minimum of 10 credits from the Optional units
Mandatory Units – complete ALL units to achieve 18 credits
Unit
Reference
Num ber
Unit Title Credit
value
Unit
Level GLH
H/617/5998 Working in the Hair Industry 4 2 35
K/617/5999 Follow health and safety practice in the salon 3 2 24
L/617/6000 Client consultation for hair services 3 2 30
R/617/6001 Shampoo and condition the hair and scalp 3 2 29
M/617/6006 The art of dressing hair 5 2 30
Optional Units – a m inim um of 10 credits
Unit
Reference
Num ber
Unit Title Credit
value
Unit
Level GLH
D/617/6003 Cut women’s hair 8 2 75
H/617/6004 Colour and lighten hair* 10 2 91
K/617/6005 Perm and neutralise hair 7 2 60
T/617/6007 Create an image based on a theme within the hair and
beauty sector 7 2 60
K/617/6022 The art of colouring hair* 7 2 60
Y/617/6002 Promote products and services to clients in a salon 3 2 28
F/617/6009 Provide scalp massage services 4 2 33
T/617/6010 Salon reception duties 3 2 24
J/617/6013 Plaiting and twisting hair 3 1 30
*These units cannot be taken together
ProQual L2 Certificate in Women’s Hairdressing 5
May 2019
Centre Requirem ents
Centres must be approved to offer this qualification. If your centre is not approved please
complete and submit form ProQual Additional Qualification Approval Application.
Staff
Staff delivering this qualification must be appropriately qualified and/or occupationally
competent.
Assessors/Internal Quality Assurance
For each competence-based unit centres must be able to provide at least one assessor and
one internal quality assurance verifier who are suitably qualified for the specific occupational
area. Assessors and internal quality assurance verifiers will need to hold appropriate
assessor or verifier qualifications, such as:
- Level 3 Award in Assessing Competence in the Work Environment
- Level 3 Award in Assessing Vocationally Related Achievement
- Level 3 Certificate in Assessing Vocational Achievement
- Level 4 Award in the Internal Quality Assurance of Assessment Processes and
Practices
- Level 4 Certificate in Leading the Internal Quality Assurance of Assessment
Processes and Practices
Assessors and internal quality assurers must:
- a) be able to provide verifiable evidence of occupational competence, e.g. CVs, references,
qualification certificates, CPD records, product evidence, video evidence, to ensure the
credibility of assessment decisions;
- b) demonstrate their continuing participation in CPD activities, for example:
- ‘hands on’ delivery of relevant services/treatments to fee paying clients in a
commercial salon that can be shown to develop individual skill and knowledge
levels;
- undertaking technical training that develops new and/or updates existing skills
and/or knowledge levels
- further relevant qualifications
The following activities will not count towards CPD:
- Reading the trade press and books
- Listening to tapes and watching tapes/DVDs/Internet
ProQual L2 Certificate in Women’s Hairdressing 6
May 2019
Resources
Centres must have access to the range of services, professional products, tools, materials
and equipment in the centre or workplace to ensure learners have the opportunity to cover
all of the practice activities.
All equipment must meet industry standards and be capable of being used under normal
working conditions.
Sim ulation
The use of head blocks and fake body parts for summative assessment may only be used for
the following units:
K/617/6005 Perm and neutralise hair
K/617/6022 The art of colouring hair
Simulation for this unit should only be used once the use of models, peers and clients has
been exhausted, the best form of assessment is on a real person. If a head block or fake
body part is used in summative assessment the Assessor must record this.
Learning environm ent
Centres must ensure that access to the range of services or treatments and required
professional products, tools, materials and equipment is maintained in the centre and/or
workplace to meet the qualification needs and enable learners to cover all of the practical
activities.
The learning and assessment setting should:
- incorporate a realistic learning environment which provides learners with experience
of working in and under realistic commercial conditions during assessment
- meet any byelaws, legislation, local authority requirements that would affect a similar
commercial environment
- meet the requirements of a vocational education establishment
Support for Candidates
Materials produced by centres to support candidates should:
- enable them to track their achievements as they progress through the learning
outcomes and assessment criteria;
- provide information on where ProQual’s policies and procedures can be viewed;
- provide a means of enabling Internal and External Quality Assurance staff to
authenticate evidence
ProQual L2 Certificate in Women’s Hairdressing 7
May 2019
Assessm ent
This qualification is competence-based, candidates must demonstrate the level of knowledge
and competence described in the units. Assessment is the process of measuring a
candidate’s skill, knowledge and understanding against the standards set in the qualification.
All units will be assessed by:
- practical tasks, and
- knowledge and understanding tasks
Each candidate is required to produce a portfolio of evidence which demonstrates their
achievement of all of the practical and knowledge and understanding tasks for each unit.
There must be valid, authentic and sufficient for all the assessment criteria. However, one
piece of evidence may be used to meet the requirements of more than one learning
outcome or assessment criterion.
The qualifications must be internally assessed by an appropriately experienced and qualified
assessor.
Unit information, learning outcomes and assessment criteria can be found from page 9 onwards.
Internal Quality Assurance
An internal quality assurance verifier confirms that assessment decisions made in centres are
made by competent and qualified assessors, that they are the result of sound and fair
assessment practice and that they are recorded accurately and appropriately.
Adjustm ents to Assessm ent
Adjustments to standard assessment arrangements are made on the individual needs of
candidates. ProQual’s Reasonable Adjustments Policy and Special Consideration Policy
sets out the steps to follow when implementing reasonable adjustments and special
considerations and the service that ProQual provides for some of these arrangements.
Centres should contact ProQual for further information or queries about the contents of
the policy.
ProQual L2 Certificate in Women’s Hairdressing 8
May 2019
Results Enquiries and Appeals
All enquiries relating to assessment or other decisions should be dealt with by centres, with
reference to ProQual’s Enquiries and Appeals Procedures.
Certification
Candidates who achieve the requirements for qualifications will be awarded:
- A certificate listing all units achieved, and
- A certificate giving the full qualification title –
ProQual Level 2 Certificate in Wom en’s Hairdressing
Claim ing certificates
Centres may claim certificates for candidates who have been registered with ProQual and
who have successfully achieved the requirements for a qualification. All certificates will be
issued to the centre for successful candidates.
Unit certificates
If a candidate does not achieve all of the requirements for a qualification, the centre may
claim a unit certificate for the candidate which will list all of the units achieved.
Replacem ent certificates
If a replacement certificate is required a request must be made to ProQual in writing.
Replacement certificates are labelled as such and are only provided when the claim has been
authenticated. Refer to the Fee Schedule for details of charges for replacement certificates.
ProQual L2 Certificate in Women’s Hairdressing 9
May 2019
Learning Outcom es and Assessm ent Criteria
Mandatory Unit
H/617/5998 Working in the Hair Industry
The aim of this unit is to provide the learner with an understanding of the requirements for
working in the hairdressing industry.
The skills developed by the learner will enable them to take responsibility for their own
learning and development within the industry.
The knowledge acquired by the learner will enable them to understand career prospects,
development opportunities and the basic employment rights and responsibilities within the
hairdressing industry.
Learning Outcom es
There are two learning outcomes for this unit, the learner will:
- Be able to describe the key characteristics of the hair industry
- Be able to describe working practices in the hair industry
Learning Outcom e 1
Be able to describe the key characteristics of the hair industry
Practical Skills
The learner can:
- Access sources of information on organisations, services, occupational roles, education
and training opportunities within the hair industry
Underpinning Knowledge
The learner can:
- Outline the types of organisation within the hair industry
- Outline the main services offered by the hair industry
- Describe occupational roles within the hair industry
- State the employment characteristics of working in the hair industry
- State career patterns within the hair industry
- Outline the education and training opportunities within the hair industry
- Outline opportunities to transfer to other sectors or industries
ProQual L2 Certificate in Women’s Hairdressing 10
May 2019
Sources of inform ation
Internet, journals, Habia, training providers, further education colleges, awarding bodies,
Connexions, career guidance
Organisations
Manufacturers, salons, professional membership organisations, suppliers, industry lead
bodies
Occupational roles
Shampooist, junior, receptionist, colour technician, junior stylist, artistic director, manager,
salon owner, barber
Main services
Haircutting, perming, styling, colouring, dressing, shampooing and conditioning, relaxing,
shaving, facial haircutting, scalp massage, face massage, Indian head massage
Em ploym ent characteristics
Full time, part time, freelance, seasonal, patterns of work
Career patterns
Career development (junior stylist – senior stylist – manager)
Qualifications
ProQual L2 Certificate in Women’s Hairdressing 11
May 2019
Learning Outcom e 2
Be able to describe working practices in the hair industry
Underpinning knowledge
The learner can:
- Outline good working practices in the salon
- State the importance of personal presentation in reflecting the professional image of the
hair industry
- Outline opportunities for developing and promoting own professional image within the
hair industry
- State the basic employee employment rights and responsibilities
- Outline the main legislation that affects working in the hair industry
Range
Good working practices
Personal Protective Equipment (PPE), COSHH, methods of sterilisation
Personal presentation
Dress, appearance and personal hygiene
Em ploym ent rights and responsibilities
Rights: contract of employment, minimum wage, safe working environment
Responsibilities: work safely to meet salon and legal requirements
Legislation
Equal Opportunity and Discrimination Act, Working Time Regulations, National Minimum
Wage, Employment Rights Act, Employment Act, Health and Safety and Work Act.
Assessment
This unit will be assessed by:
- practical tasks, and
- knowledge and understanding tasks in the Knowledge Assessment Workbook.
There must be valid, authentic and sufficient for all the assessment criteria.
ProQual L2 Certificate in Women’s Hairdressing 12
May 2019
Mandatory Unit
K/617/5999 Follow health and safety practice in the salon
The aim of this unit is to provide the learner with the knowledge and skills to maintain
health and safety in the salon.
The skills developed by the learner include maintaining health, safety and security practices
in the salon and following and carrying out emergency procedures.
The knowledge acquired by the learner will enable them to understand the main provision
of the Health and Safety at Work Act, employers’ and employees’ responsibilities, hazards
and risk and emergency procedures requirements.
There are two learning outcomes for this unit, the learner will:
- Be able to maintain health, safety and security practices
- Be able to follow emergency procedures
Learning Outcom e 1
Be able to maintain health, safety and security practices
Practical Skills
The learner can:
- Conduct self in the workplace to meet with health and safety practices and salon policy
- Deal with hazards within own area of responsibility following salon policy
- Maintain a level of personal presentation, hygiene and conduct to meet legal and
salon requirements
- Follow salon policy for security
- Make sure tools, equipment, materials and work areas meet hygiene requirements
- Use required personal protective equipm ent (PPE)
- Position self and the client safely throughout the service
- Handle, use and store products, materials, tools and equipment safely to meet with
manufacturers’ instructions
- Dispose of all types of salon waste safely and to meet with legal and salon
requirements
Underpinning Knowledge
The learner can:
- Explain the difference between legislation, codes of practice and workplace policies
- Outline the main service provisions of health and safety legislation
- State the employers’ and em ployees’ health and safety responsibilities
ProQual L2 Certificate in Women’s Hairdressing 13
May 2019
- State the difference between a hazard and a risk
- Describe hazards that may occur in the salon
- State the hazards which need to be referred
- State the purpose of personal protective equipm ent (PPE) used in a salon during
different services
- State the importance of personal presentation, hygiene and conduct in maintaining
health and safety in the salon
- State the importance of maintaining the security of belongings
- Outline the principles of hygiene and infection control
- Describe the m ethods used in the salon to ensure hygiene
- Describe the effectiveness and limitations of different infection control techniques
- Describe how to dispose of different types of salon waste
Range
Hazards
Trailing wires, faulty electrical equipment, spillages, slippery surfaces, obstructions to access
and egress.
Personal presentation
Dress, appearance and personal hygiene
Security
Client records, salon records, salon equipment, client belongings, staff belongings, salon
products, till point.
Personal protective equipm ent (PPE)
Aprons, gloves, particle mask
Types of salon waste
General waste, waste chemical products, sharps, contaminated waste
Health and safety legislation
Health and Safety at Work Act, Personal Protective Equipment at Work Regulations,
Workplace (Health, Safety and Welfare) Regulations, Manual Handling Operations
Regulations, Control of Substances, Hazardous to Health Regulations (COSHH), Provision
and Use of Work Equipment Regulations, Electricity at Work Regulations, Reporting
injuries, Diseases and Dangerous Occurrences (RIDDOR), Fire Precautions Act, Health and
Safety First Aid Regulations, Health and Safety (Display Screen Equipment) Regulations
Em ployers’ and em ployees’ health and safety responsibilities
Safe working equipment, safe working environment, PPE
ProQual L2 Certificate in Women’s Hairdressing 14
May 2019
Difference between a hazard and a risk
A risk is the likelihood of a hazard causing an accident or harm (e.g. injury)
Methods used in the salon to ensure hygiene
Sanitisation of surfaces, sterilisation of tools and equipment, washing of towels and gowns,
personal hygiene
ProQual L2 Certificate in Women’s Hairdressing 15
May 2019
Learning Outcom e 2
Be able to follow emergency procedures
Practical skills
The learner can:
- Follow emergency procedures
- Follow accident reporting procedures which meet with salon policy
- Identify named em ergency personnel
- Locate fire fighting equipment
Underpinning knowledge
The learner can:
- Outline the correct use of fire fighting equipment for different types of fire
- State the dangers of the incorrect use of fire fighting equipm ent on different
types of fires
- State the importance for reporting and recording accidents
- Describe the procedure for reporting and recording accidents
- Describe procedures for dealing with em ergencies
Range
Em ergency personnel
Fire warden, first aider
Use of fire fighting equipm ent for different types of fires
Electrical fires: dry powder, carbon dioxide
Non-electrical fires: water, foam, dry powder, carbon dioxide
Procedures for dealing with em ergencies
Raising the alarm, contacting emergency services, evacuation, drills, accidents, first aid
Assessment
This unit will be assessed by:
- practical tasks, and
- knowledge and understanding tasks in the Knowledge Assessment Workbook.
There must be valid, authentic and sufficient for all the assessment criteria.
Mandatory Unit
L/617/6000 Client consultation for hair services
The aim of this unit is to provide the learner with the knowledge and skills to carry out
client consultation on a range of different hairdressing services and products.
The skills developed by the learner include methods of analysing factors that may limit or
prohibit services and products. The learner will acquire knowledge of the basic structure of
the hair and skin, the hair growth cycle and the characteristics of the different hair types.
The learner will understand the methods of communication required to obtain information
and provide advice for a variety of salon services and products.
There are two learning outcomes for this unit. The learner will:
- Be able to consult and advise with clients
- Know the characteristics of the hair
Learning Outcom e 1
Be able to consult and advice with clients
Practical Skills
The learner can:
- Communicate in a manner that creates confidence, trust and maintains good will
- Establish client requirements for products and services using appropriate
com m unication techniques
- Consult and complete client records
- Identify factors that may limit or prevent the choice of services or products
- Advise the client on any factors which may limit, prevent or affect their choice of
services or product
- Provide the client with clear recommendations for referral when required
- Recommend and agree a service or product
- Follow safe and hygienic working practices
Underpinning knowledge
The learner can:
- Explain how to communicate effectively
- Outline com m unication techniques used during client consultation
- State the importance of consulting client records
- Describe the tests carried out for different services
- State the importance of following manufacturers’ instructions, salon policy and legal
requirements
ProQual L2 Certificate in Women’s Hairdressing 17
May 2019
- State the importance of identifying factors that may limit, prevent or affect the
service
- State the importance of identifying and recording contra-indications
- State who to refer clients to for different contra-indications
- State the importance of not naming referable contra-indications
- Describe the information that should be on a record card
- Describe how client records should be held and maintained
- State the importance of client confidentiality
- Outline legislation that affects how information is used during client consultation
Range
Com m unication techniques
Verbal: questioning techniques, language used, tone of voice
Non-verbal: listening techniques, body language, eye contact, facial expression
Use of: visual aids, client records
Client records
Client response to consultation questions, client record card for details of service and
products
Factors
Adverse hair, skin or scalp conditions (suspected infections, infestations and disorders),
incompatibility of previous service or products used, history of allergies or skin sensitivities
to products, head/face shape, hair types and textures, density, length, growth patterns,
client requirements and lifestyle
Referral
To: general medical practice, chemist, senior stylist
Safe and hygienic working practices
Methods of sterilisation, disposal of contaminated waste, legislation, PPE, relevant Health &
Safety
Tests
Porosity, elasticity, incompatibility, skin test, pre-perm test curl, curl development test,
colour test, strand test, perm skin test
Legislation
Data Protection Act, Supply of Goods and Services Act, Consumer Protection Act, Sale of
Goods Act
ProQual L2 Certificate in Women’s Hairdressing 18
May 2019
Learning outcom e 2
Know the characteristics of the hair
Underpinning knowledge
The learner can:
- Describe visual signs of suspected infections, infestations and disorders visible to the
naked eye
- Describe the basic structure of the skin and hair
- Describe the characteristics of the hair structure with the different hair types
- Describe the hair growth cycle
- State the average hair growth rate
- Describe the general factors that contribute to health y hair
Range
Basic structure of the skin and hair
Dermis, epidermis, sweat glands, sebaceous gland, erector pili muscle, blood capillaries, hair
bulb, hair shaft follicle, nerve endings
Hair structure
Cuticle, cortex medulla
Hair types
Caucasian, African type, Asian
Hair growth cycle
Anagen, catagen, telegen
General factors that contribute to healthy hair
Health, diet, environment, chemicals used in the hair
Assessment
This unit will be assessed by:
- practical tasks, and
- knowledge and understanding tasks in the Knowledge Assessment Workbook.
There must be valid, authentic and sufficient for all the assessment criteria.
Mandatory Unit
R/617/6001 Shampoo and condition the hair and scalp
The aim of this unit is to provide the learner with the knowledge and skills to shampoo and
condition the hair and scalp.
The skilled developed by the learner include the use and control of water flow and the
application of massage techniques for shampooing and conditioning.
The knowledge acquired by the learner will enable them to select suitable products and
understand how shampooing and conditioning affects the hair and scalp.
There are two learning outcomes for this unit. The learner will:
- Be able to prepare to shampoo and condition the hair and scalp
- Be able to shampoo and condition the hair and scalp
Learning outcom e 1
Be able to prepare to shampoo and condition the hair and scalp
Practical skills
The learner can:
- Prepare self, the client and work area for shampooing and conditioning services
- Identify the condition of the hair and scalp using suitable consultation techniques
Underpinning knowledge:
The learner can:
- Describe the salon’s requirements for client preparation, preparing self and the work
area
- Describe the different consultation techniques used
- Describe the hair and scalp conditions and their causes
- Describe different ranges of shampooing and conditioning products and equipment
- Explain the importance of following manufacturers’ instructions
Range
Consultation techniques
Open and closed questions, use of visual aid
ProQual L2 Certificate in Women’s Hairdressing 20
May 2019
Hair and scalp conditions
Hair conditions: chemically damaged, heat damaged, environmentally damaged, product build
up, normal
Scalp conditions: dandruff affected, oily, dry, product build up, normal
Products
Shampoos: for normal hair, for oil hair, for dry/damaged hair, for dandruff affected hair
Conditioners: surface conditioner, penetrating conditioning, scalp treatment
ProQual L2 Certificate in Women’s Hairdressing 21
May 2019
Learning outcom e 2
Be able to shampoo and condition the hair and scalp
Practical skills
The learner can:
- Com m unicate and behave in a professional manner
- Select and use products, tools and equipment suitable for the client’s hair and scalp
condition
- Use and adapt m assage techniques to meet the needs of the client
- Adapt the water temperature and flow to suit the needs of the client’s hair, scalp and
comfort, and leave the hair clean and free of products
- Disentangle hair without causing damage to hair or scalp
- Follow safe and hygienic working practices
- Provide suitable aftercare
Underpinning knowledge
The learner can:
- Describe when and how to use the products, equipment and tools to treat different
hair and scalp conditions
- Explain how the pH value of shampoo and conditioning products used affects the hair
structure
- Describe the possible consequences of using incorrect shampooing and conditioning
products
- Describe the effects of m assage techniques when shampooing and conditioning
different lengths and densities of hair
- Describe how shampoo and water act together to cleanse the hair
- Describe how water temperature affects the hair structure
- Explain the importance of thoroughly rinsing hair to remove shampoos and
conditioning products
- Explain the direction in which the hair cuticle lies and its importance when disentangling
wet hair
- Describe the aftercare advice that should be provided
- Outline safe and hygienic working practices
- State how to com m unicate and behave within a salon environment
ProQual L2 Certificate in Women’s Hairdressing 22
May 2019
Range
Com m unicate
Speaking, listening, body language, reading, recording, following instructions using a range of
related terminology
Products
Shampoos: for normal hair, for oil hair, for dry/damaged hair, for dandruff affected hair
Conditioners: surface conditioner, penetrating conditioner, scalp treatment
Hair and scalp conditions:
Hair conditions: chemically damaged, heat damaged, environmentally damaged, product build
up, normal
Scalp conditions: dandruff affected, oil, dry, product build up, normal
Massage techniques
Effleurage, friction, rotary, petrissage
Hair structure
Cuticle, cortex, medulla
Safe and hygienic working practices
Methods of sterilisation, disposal of contaminated waste, health and safety legislation, PPE,
positioning of client and stylist, removal of accessories
Aftercare advice
Correct combing and brushing techniques, frequency of use of shampoos and conditioning
products, suitable shampoos and conditioning products and how to use them
Assessment
This unit will be assessed by:
- practical tasks, and
- knowledge and understanding tasks in the Knowledge Assessment Workbook.
There must be valid, authentic and sufficient for all the assessment criteria.
Mandatory Unit
M/617/6006 The Art of Dressing Hair
The aim of this unit is to provide the learner with the knowledge and skills to style and
dress women’s hair using basic techniques.
The skills developed by the learner include setting, blow-draying, finger drying, straightening
and dressing long hair.
The knowledge acquired by the learner will enable them to understand how styling the hair
affects the hair structure and how humidity affects the resulting style.
There are two learning outcomes for this unit. The learner will:
- Be able to prepare for dressing hair
- Be able to provide a dressing hair service
Learning outcom e 1
Be able to prepare for dressing hair
Practical skills
The learner can:
- Prepare the client and work area for a dressing service
- Consult with clients to confirm their requirements
- Evaluate the potential of the hair to achieve the desired look by identifying the
influencing factors
Underpinning knowledge
The learner can:
- State the procedure for client preparation
- Describe the effects of different styling techniques
- Describe the factors that need to be considered when styling and dressing hair
- Describe the physical effects of styling on the hair structure
- Describe the effects of humidity on the hair structure and resulting style
- Explain how the incorrect use of heat can affect the hair and scalp
ProQual L2 Certificate in Women’s Hairdressing 24
May 2019
Range
Factors
Hair: wet, dry, curly, straight
Client requirements, hair texture, length and density, head/face shapes/features, client
lifestyle, contra-indications, body shape, hair growth patterns, hair type, hair elasticity,
fashion trends
Styling techniques
Setting (brickwind, directional wind), blow-drying, finger-drying, curling, waving, smoothing
straightening, pin curling, finger waving
Physical effects
Appearance of the hair, structural changes
Hair structure
Cuticle, cortex, medulla
Incorrect use of heat
Temperature direction of air flow, frequency of use
ProQual L2 Certificate in Women’s Hairdressing 25
May 2019
Learning outcom e 2
Be able to provide a dressing hair service
Practical skills
The learner can:
- Position self and client appropriately throughout the service
- Select and use styling products, tools and equipm ent to achieve the desired look
- Use working m ethods that meet salon and legal requirements
- Use styling techniques and dressing effects that take into account the identified
factors
- Control and secure hair effectively during dressing
- Dress hair to the satisfaction of the client
- Apply finishing products to maintain the style
- Provide suitable aftercare advice
- Follow safe and hygienic working practices
- Com m unicate and behave in a professional manner
Underpinning knowledge
The learner can:
- Describe the correct use and routine maintenance of tools, equipm ent and
accessories
- Describe the use for the range of styling products
- Describe how to secure and control the long hair looks
- State the purpose of back com bing and back brushing when dressing hair
- Describe the uses for the range of finishing products
- Describe the aftercare service that should be provided
- Outline safe and hygienic working practices when styling and dressing hair
- State how to com m unicate in a salon environment
- State the behavioural expectations within a salon environment
ProQual L2 Certificate in Women’s Hairdressing 26
May 2019
Range
Styling products
Lotions, mousses, activators, gels, moisturisers, heat protectors
Tools, equipm ent and accessories
Hand held dryer, hood dryer, diffuser, nozzle, round brushes, flat brushes, rollers secured
with pins, pin curl slips, straighteners, curling tongs, heated rollers, feathers, ribbons,
flowers
Working m ethods
Client preparation, service requirements, safe working methods, manufacturers’
instructions, PPE
Styling techniques
Setting (brickwind, directional wind), blow-drying, finger-drying, curling, waving, smoothing,
straightening, pin curling, finger waving
Finishing products
Sprays, waxes, gels, serums, dressing creams, oils
Aftercare advice
How to maintain the look, suitable styling and finishing products to use
Safe and hygienic working practices
Methods of sterilisation, disposal of contaminated waste, health and safety legislation, PPE,
positioning of client and stylist, removal of accessories
Com m unicate
Speaking, listening, body language, reading, recording, following instructions using a range of
related terminology linked to styling hair
Long hair looks
Scalp plait, vertical roll, twists
Purpose of backcom bing and back brushing
Styling: duration, shape, securing
Behavioural expectations
Working cooperatively with others, following salon requirements
ProQual L2 Certificate in Women’s Hairdressing 27
May 2019
Assessment
This unit will be assessed by:
- practical tasks, and
- knowledge and understanding tasks in the Knowledge Assessment Workbook.
There must be valid, authentic and sufficient for all the assessment criteria.
ProQual L2 Certificate in Women’s Hairdressing 28
May 2019
Optional Unit
D/617/6003 Cut Women’s hair
The aim of this unit is to produce the learner with the knowledge and skills to cut women’s
hair into basic one-length, basic uniform layered and basic graduated looks.
The skills developed by the learner include layering, club cutting, scissor over comb and
freehand cutting techniques.
The knowledge acquired by the learner will enable them to understand the main factors
that need to be considered when cutting hair, the effect cutting hair at different angles has
on the haircut, the importance of applying tension to the hair when cutting and the safety
considerations that must be taken into account.
There are two learning outcomes for this unit. The learner will:
- Be able to prepare for cutting hair
- Be able to provide a cutting service
Learning outcom e 1
Be able to prepare for cutting hair
Practical skills
The learner can:
- Prepare self, the client and work areas for cutting services
- Use suitable consultation techniques to identify service objectives
- Assess the potential of the hair to achieve the desired look by identifying the influencing
factors
Underpinning knowledge
The learner can:
- Explain the safety considerations that must be taken into account when cutting hair
- State the factors that need to be considered when cutting hair
- Describe the different consultation techniques used to identify service objectives
- Describe the salon’s requirement for client preparation, preparing self and the work
area
- Describe a range of looks for women
ProQual L2 Certificate in Women’s Hairdressing 29
May 2019
Range
Consultation techniques
Open and closed questions, use of visual aids
Factors
Hair: curly, straight, client requirements, hair texture, length and density, hair growth
patterns, head/face shapes/features, client lifestyle, elasticity, contra-indications
Safety considerations
Handling scissors, protection from infection and cross infection, handling electrical
equipment, deportment, trip hazards from hair cuttings, first aid procedures
Looks
One-length, uniform layer, short graduation, long graduation
ProQual L2 Certificate in Women’s Hairdressing 30
May 2019
Learning outcom e 2
Be able to provide a cutting service
Practical skills
The learner can:
- Com m unicate and behave in a professional manner
- Select and use cutting equipm ent to achieve the desired look
- Establish and follow guidelines to accurately achieve the required look
- Use cutting techniques that take into account the identified factors
- Position self and the client appropriately throughout the service
- Cross check the haircut to ensure even balance and weight distribution
- Create a finished cut that is to the satisfaction of the client
- Provide suitable aftercare advice
- Follow safe and hygienic working practices
Underpinning knowledge
The learner can:
- Describe the correct use, and routine maintenance of cutting tools and equipm ent
- Describe the effect of different cutting techniques
- State the effect cutting hair at different angles has on the finished look
- State the im portance of applying the correct degree of tension to the hair
when cutting
- State the im portance of cross checking the cut
- Describe the aftercare advice that should be provided
- Outline safe and hygienic working practices
- State how to com m unicate and behave within a salon environment
Range
Com m unicate
Speaking, listening, body language, reading, recording, following instructions using a range of
related terminology
Cutting tools and equipm ent
Scissors, cutting comb, section clips
Look
One length, uniform layer, short graduation, long graduation
Cutting techniques
Layering, club cutting, scissor over comb, freehand
ProQual L2 Certificate in Women’s Hairdressing 31
May 2019
Factors
Hair: curly, straight, client requirements, hair texture, length and density, hair growth
patterns, head/face shapes/features, client lifestyle, elasticity, contra-indications
Aftercare advice
Recommended time intervals between cuts, how to maintain the look, suitable styling and
finishing products to use
Safe and hygienic working practices
Methods of sterilisation, disposal of contaminated waste, health and safety legislation, PPE,
positioning of client and stylist removal of accessories
Effect cutting the hair at different angles
Angles to create one-length effects, angles to create uniform layering, angles to create
graduation
Im portance of applying the correct degree of tension
Elasticity of hair when wet and dry, accuracy of work
Im portance of cross checking the cut
Even balance, accuracy of cut to the graduation, even weight distribution
Assessment
This unit will be assessed by:
- practical tasks, and
- knowledge and understanding tasks in the Knowledge Assessment Workbook.
There must be valid, authentic and sufficient for all the assessment criteria.
ProQual L2 Certificate in Women’s Hairdressing 32
May 2019
Optional Unit
H/617/6004 Colour and lighten hair
The aim of this unit is to provide the learner with the knowledge and skills to change hair
colour using basic techniques.
The skills developed by the learner include colour applications for full-head, re-growth,
pulled through and weaved packages.
The knowledge acquired by the learner will enable them to understand how to select
suitable application methods, choose suitable products, work safely and efficiently and to
give after care advice.
There are two learning outcomes for this unit. The learner will:
- Be able to prepare for colouring hair
- Be able to provide a colouring service
Learning outcom e 1
Be able to prepare for colouring hair
Practical skills
The learner can:
- Prepare self, the client and work area for colouring services
- Use suitable consultation techniques to identify service objectives
- Assess the potential of the hair to achieve the desired look by identifying the influencing
factors
Underpinning knowledge
The learner can:
- Explain the safety considerations that must be taken into account when colouring
and lightening hair
- Explain the dangers associated with inhalation of powder lighteners
- Outline the types of colouring and lightening products
- State the factors that need to be considered when selecting colouring products
- Explain the importance of carrying out the necessary tests prior to and during the
colouring service and recording the results
- Explain the principles of colour selection
- Explain how natural hair pigments influence colour selection
- Describe how the international colour chart is used to select colour
ProQual L2 Certificate in Women’s Hairdressing 33
May 2019
- Describe how each of the colour products affects the hair structure
- Explain the uses of hydrogen peroxide when colouring and lightening the hair
- State what percentage and volume strength hydrogen peroxide means
- Explain the importance of following manufacturers’ instructions
- Describe the different consultation techniques used to identify service objectives
- Describe the salon’s requirements for client preparation, preparing self and the work
area
Range
Consultation techniques
Open and closed questions, use of visual aids
Factors
Skin tone, previous service, existing colour, lifestyle, hair condition, results of tests, client
requirements, temperature, strength of hydrogen peroxide, percentage of white, hair length
Safety considerations
Client preparation, PPE, COSHH, manufacturers’ instructions, client/self positioning, visual
checks of electrical equipment, sterilising tools/equipment, first aid procedures, protection
from infection and cross infection
Products
Temporary, semi permanent, quasi-permanent, permanent, lightener
Necessary tests
Skin tests, elasticity test, porosity test, colour development strand test, colour test,
incompatibility test
Uses of hydrogen peroxide
To darken the base colour, to lighten the base colour, to tone
ProQual L2 Certificate in Women’s Hairdressing 34
May 2019
Learning outcom e 2
Be able to provide a colouring service
Practical skills
The learner can:
- Com m unicate and behave in a professional manner
- Select and use the application m ethod, products, tools and equipm ent to
colour hair
- Position themselves and the client appropriately throughout the service
- Mix and apply the colour using neat sections
- Monitor the development of the colour accurately, following manufacturer’s
instructions
- Remove the colour product thoroughly from the hair and scalp, without disturbing
packages still requiring development
- Apply a suitable conditioner of post colour treatment to the hair, following
manufacturers’ instructions
- Create a desired look to the satisfaction of the client
- Provide suitable aftercare advice
- Follow safe and hygienic working practices
Underpinning knowledge
The learner can:
- Describe the correct use and routine maintenance of tools and equipm ent
- State the importance of restoring the pH of the hair after a permanent colour
- Outline the types and causes of problem s that can occur during the colouring service
and how to resolve them
- Describe the aftercare advice that should be provided
- Outline safe and hygienic working practices
- State how to com m unicate and behave within a salon environment
Range
Com m unicate
Speaking, listening, body language, reading, recording, follow instructions using a range of
related terminology
Application m ethod
Full head, re-growth, pulled through, weave, temporary, semi-permanent, quasi-permanent,
permanent, brush and bowl, applicator bottle, highlighting cap, colour packages (foils/wraps),
drying equipment, climazone roller ball, spatula, colour pots
ProQual L2 Certificate in Women’s Hairdressing 35
May 2019
Aftercare advice
How to maintain colour, suitable shampoo and conditioning products, future salon services,
use of heating styling equipment and the effect of perming on other services, how lifestyle
can affect durability of colour
Safe and hygienic working practices
Methods of sterilisation, disposal of contaminated waste, health and safety legislation, PPE,
positioning of client and stylist, removal and accessories
Problem s
Colour too dark, skin staining, not enough lift, uneven coverage, scalp irritation
Assessment
This unit will be assessed by:
- practical tasks, and
- knowledge and understanding tasks in the Knowledge Assessment Workbook.
There must be valid, authentic and sufficient for all the assessment criteria.
ProQual L2 Certificate in Women’s Hairdressing 36
May 2019
Optional Unit
K/617/6005 Perm and neutralise hair
The aim of this unit is to provide the learner with the knowledge and skills to perm and
neutralise hair.
The skills developed by the learner include 9-section, directional and brick winding.
The knowledge acquired by the learner will enable them to understand how to select
suitable winding techniques, choose suitable products for use, work safely and efficiently and
to give aftercare advice.
There are two learning outcomes for this unit. The learner will
- Be able to prepare to perm and neutralise hair
- Be able to perm and neutralise hair
Learning outcom e 1
Be able to prepare to perm and neutralise hair
Practical skills
The learner can:
- Prepare self, the client and work area for perming and neutralising
- Use suitable consultation techniques to identify service objectives
- Assess the potential of the hair to achieve the desired look by identifying the influencing
factors
Underpinning knowledge
The learner can:
- State the factors that need to be considered when perming and neutralising hair
- Describe the different consultation techniques used to identify the service
objectives
- Explain the importance of carrying out the necessary tests prior to and during the
service and recording the results
- Explain the importance of following manufacturers’ instructions
- Describe the range of perm lotions and neutralising products, tools and
equipm ent
- Describe the salon’s requirements for client preparation, preparing self and the work
area
- Explain the safety considerations which must be taken into account
ProQual L2 Certificate in Women’s Hairdressing 37
May 2019
Range
Consultation techniques
The use of open and closed questions and visual aids
Factors
Client requirements, hair texture, hair growth patterns, haircut and length, hair density,
direction and degree of movement required, client lifestyle, test results, previous services,
hair and scalp conditions, temperature
Tests
Porosity, elasticity, incompatibility, development test curl, pre perm test curl
Perm lotions
Acid, alkaline
Tools and equipm ent
Pin-tail comb, wide tooth comb, perm rods (this includes any suitable medium used), band
protectors, heat radiating equipment, sponge, bowl, applicator bowl
Safety considerations
Client preparation, PPE, COSHH, manufacturers’ instructions, client/self positioning, visual
checks of electrical equipment, sterilising tools/equipment, first aid procedures, protection
from infection and cross infection
ProQual L2 Certificate in Women’s Hairdressing 38
May 2019
Learning Outcom e 2
Be able to perm and neutralise hair
Practical skills
The learner can:
- Com m unicate and behave in a professional manner
- Select and use products and techniques, taking into account factors influencing the
service
- Section and wind the hair, taking meshes to suit the perm rod size to achieve the
desired look
- Wind the hair with even tension, making sure all wound perm rods site on their own
base
- Monitor the development of the perming and neutralising processes, following
manufacturers’ instructions
- Leave the hair free of perm lotion when the desired degree of curl is achieved, using
water temperature and flow to suit client’s needs
- Follow safe and hygienic working practices
- Provide suitable aftercare advice
Underpinning knowledge
The learner can:
- Describe the effects of perm lotions and neutralisers on the hair structure
- Outline the factors that determine the use of different types of perm lotions and
neutralising products, tools and equipment
- Explain how tem perature affects the perm ing process
- State the importance of accurate timing and thorough rinsing of products
- Explain when and why it is important to use pre-perm and post-perm treatments
- Explain the factors that influence the choice of sectioning techniques and different
sized perm rods
- Explain the method of checking curl development
- Outline the types and causes of problems that can occur during the perming and
neutralising processes and how to resolve them
- Outline safe and hygienic working practices
- Describe the aftercare advice that should be provided
- State how to com m unicate and behave within a salon environment
ProQual L2 Certificate in Women’s Hairdressing 39
May 2019
Range
Com m unicate
Speaking, listening, body language, reading, recording, following instructions, using a range of
related terminology
Sectioning techniques
9-section, directional, brick
Factors
Hair: curly, straight, client requirements, hair texture, length and density, hair growth
patterns, head/face shapes/features, client lifestyle, elasticity, contra-indications
Perm lotions
Acid, alkaline
Safe and hygienic working practices
Methods of sterilisation, disposal of contaminated waste, health and safety legislation, PPE,
positioning of client and stylist, removal of accessories
Aftercare advice
How to maintain perm, shampoo and conditioning products, styling and finishing products,
future salons services, use of heated styling equipment and the effect
How tem perature affects the perm ing process
Scalp sensitivity, client comfort, effect on processing
Problem s
Causes and remedial action for: fish hooks, straight pieces, skin/scalp irritation, fizz, lack of
control
Assessment
This unit will be assessed by:
- practical tasks, and
- knowledge and understanding tasks in the Knowledge Assessment Workbook.
There must be valid, authentic and sufficient for all the assessment criteria.
ProQual L2 Certificate in Women’s Hairdressing 40
May 2019
Optional Unit
T/617/6007 Create an im age based on a theme within the hair and
beauty sector
The aim of this unit is to introduce the learner to the development of a theme-based image,
linking their ideas to research undertaken via media images related to advertising. Learners
will develop skills to prepare and implement a mood board, so demonstrating their
imaginative and creative skills. Throughout this unit they must demonstrate the ability to
work on their own initiative and/or as part of a team and produce a written evaluation
report.
There are two learning outcomes for this unit. The learner will:
- Be able to plan an image
- Be able to create an image
Learning outcom e 1
Be able to plan an image
Practical skills
The learner can:
- Create a m ood board based on a them e
Underpinning knowledge
The learner can:
- Outline how to identify media images to create a theme
- Outline the purpose of a m ood board
- Outline how to present a mood board to others
- Describe the concepts of advertising to a target audience
- Describe the salon’s requirements for client preparation, preparing self and the work
area
ProQual L2 Certificate in Women’s Hairdressing 41
May 2019
Range
Mood board based on a them e
Demonstrates thought process, progression; resulting in own concept to generate their
theme-based image for the target audience
Purpose of m ood board
Creativity, linked themes
Preparation
Protective clothing and materials
ProQual L2 Certificate in Women’s Hairdressing 42
May 2019
Learning outcom e 2
Be able to create an image
Practical skills
The learner can:
- Com m unicate and behave in a professional manner
- Use technical skills to create a theme-based image
- Evaluate the effectiveness of a theme-based image
- Follow safe and hygienic working practices
Underpinning knowledge
The learner can:
- State how to com m unicate in a salon environment
- Describe the technical skills required for creating a theme-based image
- Describe m ethods of evaluating the effectiveness of the creation of a theme-based
image
- Outline safe and hygienic working practices
Range
Com m unicate
Speaking, listening, body language, reading, recording, following instructions using a range of
related terminology
Behave
Working cooperatively with others, following salon requirements
Technical skills
Hair styling, make-up, nail art and nail enhancement
Safe and hygienic working practices
Methods of sterilisation, disposal of contaminated waste, health and safety legislation, PPE
Methods of evaluating
Verbal feedback, written feedback, photographic evidence, self evaluation
ProQual L2 Certificate in Women’s Hairdressing 43
May 2019
Assessment
This unit will be assessed by:
- practical tasks, and
- knowledge and understanding tasks in the Knowledge Assessment Workbook.
There must be valid, authentic and sufficient for all the assessment criteria.
ProQual L2 Certificate in Women’s Hairdressing 44
May 2019
Optional Unit
K/617/6022 The art of colouring hair
The aim of this unit is to provide the learner with the knowledge and skills to change hair
colour using basic temporary and semi permanent products.
The skills developed by the learner include colour applications for temporary and semi
permanent colouring.
The knowledge acquired by the learner will enable them to understand how to select
suitable application methods, choose suitable products, work safely and efficiently and to
give aftercare advice.
There are two learning outcomes for this unit. The learner will:
- Be able to prepare for colouring hair
- Be able to provide a colouring service
Learning outcom e 1
Be able to prepare for colouring hair
Practical skills
The learner can:
- Prepare self, the client and work area for colouring service
- Use suitable consultation techniques to identify service objectives
- Assess the potential of the hair to achieve the desired look by identifying the influencing
factors
Underpinning knowledge
The learner can:
- Explain the safety considerations that must be taken into account when colouring
hair
- Outline the types of colouring products and colouring techniques
- State the factors that need to be considered when selecting colour products
- Explain the importance of carrying out the necessary tests prior to and during the
colour service and recording the results
- Explain the principles of colour selection
- Explain how natural hair pigments influence colour selection
- Describe how the international colour chart is used to select colour
- Describe how each of the colouring products affects the hair structure
- Explain the uses of hydrogen peroxide when colouring the hair
ProQual L2 Certificate in Women’s Hairdressing 45
May 2019
- Describe the different consultation techniques used to identify service objectives
- Describe the salon’s requirement for client preparation, preparing self and the work
area
Range
Consultation techniques
Open and closed questions, use of visual aids
Factors
Skin tone, previous services, existing colour, lifestyle, hair condition, results of tests, client
requirements, personality, fashion, advertising, media, celebrity coverage, branding
Safety considerations
Client preparation, PPE, COSHH, manufacturers’ instructions, client/self positioning, visual
checks of electrical equipment, sterilising tools/equipment, first aid procedures, protection
from infection and cross infection
Colouring products
Semi-permanent, quasi-permanent, permanent, bleach, lightening products, high street retail
products, professional salon products
Colouring techniques
Full head, partial head, foils, cap, spatula, freehand
Necessary tests
Skin test, elasticity test, porosity test, colour development strand test
Hair structure
Cuticle, cortex, medulla
Uses of hydrogen peroxide
To darken the base colour, to lighten the base colour, to tone
ProQual L2 Certificate in Women’s Hairdressing 46
May 2019
Learning outcom e 2
Be able to provide a colouring service
Practical skills
The learner can:
- Com m unicate and behave in a professional manner
- Select and use the application m ethod, products, tools and equipm ent to
temporary and semi permanent colour hair
- Position self and the client appropriately throughout the service
- Mix and apply the colour using neat sections
- Monitor the development of the colour accurately, following manufacturers’ instruction
- Remove the colour product thoroughly from the hair and scalp
- Apply a suitable conditioner or post colour treatment to the hair, following
manufacturers’ instructions
- Create a desired look to the satisfaction of the client
- Provide suitable aftercare advice
- Follow safe and hygienic working practices
- Evaluate the results of the treatment with the client
Underpinning knowledge
The learner can:
- Describe the correct use and routine maintenance of tools and equipm ent
- State the importance of restoring the pH of the hair after a permanent colour
- Describe the aftercare advice that should be provided
- Outline safe and hygienic working practices
- State how to com m unicate and behave within a salon environment
Range
Com m unicate
Speaking, listening, body language, reading, recording, following instructions, using a range of
related terminology linked to colouring
Application m ethod
Full head, re-growth
Tools and equipm ent
Brush and bowl, applicator bottle, highlighting cap, colour packages (foils/wraps), steamer,
infra-red, drying equipment
ProQual L2 Certificate in Women’s Hairdressing 47
May 2019
Aftercare advice
How to maintain colour, suitable shampoo and conditioning products, future salon services
Safe and hygienic working practices
Methods of sterilisation, disposal of contaminated waste, health and safety legislation, PPE,
positioning of client and stylist, removal of accessories
Assessment
This unit will be assessed by:
- practical tasks, and
- knowledge and understanding tasks in the Knowledge Assessment Workbook.
There must be valid, authentic and sufficient for all the assessment criteria.
ProQual L2 Certificate in Women’s Hairdressing 48
May 2019
Optional Unit
Y/617/6002 Promote products and services to clients in a salon
The aim of this unit is to provide the learner with the knowledge and skills to promote
products and services to the client.
The skills developed by the learner include: identifying additional products and services for
clients, using suitable methods of communication to give accurate and relevant information,
being able to identify buying signals and securing agreement.
The knowledge acquired by the learner will enable them to understand how the promotion
of products and services will benefit the salon, how to progress the sale, legislation and
regulations which affect the selling of services.
There is one learning outcome for this unit. The learner will:
- Be able to promote products and services to the client
Practical skills
The learner can:
- Establish the client’s requirements
- Use suitable com m unication techniques to promote products and services
- Introduce services and/or products to the client at the appropriate time
- Give accurate and relevant information to the client
- Identify buying signals and interpret the client’s intentions correctly
- Identify services and/or products to meet requirements of the client
Underpinning knowledge
The learner can:
- Describe the benefits to the salon of promoting services and products to the client
- Describe the listening and questioning techniques used for promotion and selling
- Describe the different consultation techniques used to promote products and
services
- Explain the terms ‘features’ and ‘benefits’ as applied to services and products
- Describe the principles of effective face-to-face communication
- State the importance of effective personal presentation
- State the importance of good product and service knowledge
- Outline the stages of the sale process
- Describe how to interpret buying signals
- Describe how to secure agreement and close the sale
- Explain the legislation that affects the selling of services and products
- Describe m ethods of paym ent for services and products
ProQual L2 Certificate in Women’s Hairdressing 49
May 2019
Range
Com m unication techniques
Verbal: questioning techniques, language used, tone of voice
Non-verbal: listening techniques, body language, eye contact, facial expression
Use of: visual aids, client records
Services and/or products
Use of products and services which are new to the client, use of the same products or
services the client has used before
Consultation techniques
Open and closed, use of visual aids
Features and benefits
Feature – description of product or service
Personal presentation
Dress, appearance, personal hygiene
Stages of the sales process
Identify need, identify product to meet the need, demonstrating product, overcoming
obstacles, closing sales
Legislation
Data Protection Act, Trades Description Act, Sale and Supply of Goods Act, Consumer
Protection Act, Consumer Safety Act, Prices Act
Methods of paym ent
Cash, cheque, credit/debit card, vouchers
Assessment
This unit will be assessed by:
- practical tasks, and
- knowledge and understanding tasks in the Knowledge Assessment Workbook.
There must be valid, authentic and sufficient for all the assessment criteria.
ProQual L2 Certificate in Women’s Hairdressing 50
May 2019
Optional Unit
F/617/6009 Provide Scalp Massage Services
The aim of this unit is to provide the learner with the knowledge and skills to provide scalp
massage treatments.
The skills developed by the learner include manual and mechanical scalp massage techniques.
The knowledge acquired by the learner will enable them to understand how to select
suitable massage techniques, equipment and products, work safely and efficiently and to give
aftercare advice.
There are two learning outcomes for this unit. The learner will:
- Be able to prepare to provide scalp massage services
- Be able to carry out scalp massaging services
Learning outcom e 1
Be able to prepare to provide scalp massage services
Practical skills
The learner can:
- Prepare self, the client and work area for scalp massage services
- Use suitable consultation techniques to identify service objectives
- Explain and agree the procedure, potential benefits and effects of the service to the
client
Underpinning knowledge:
The learner can:
- Describe the different consultation techniques used to identify the service
objectives
- Explain the safety considerations that must be taken into account
- Describe the salon’s requirem ents for client preparation , preparing self and the
work area
- Explain the importance of identifying any contra -indications to scalp massage and
how to recognise them
- Describe how different factors can affect the performance of scalp massage
- Describe the different types of m assage m edia and equipm ent used for scalp
massage services
- Explain the importance of following manufacturers’ instructions
ProQual L2 Certificate in Women’s Hairdressing 51
May 2019
Range
Consultation techniques
Use of open and closed questions
Benefits and effects
Increasing blood supply, stimulation and toning of underlying issues, stimulation and
soothing of nerves
Safety considerations
Visual checks of the electrical equipment, correct use of equipment, client/self preparation,
client/self positioning, hygiene, equipment, correct application of massage movement
Requirem ents for client preparation
Preparing the hair/scalp for different types of treatment, protection and positioning for the
client, prepare self
Contra -indications
Broken skin, skin abnormalities, disease, disorders, bruising, inflammation, swelling, epilepsy,
high blood pressure
Factors
Hair condition, scalp condition, usual features of the scalp, hair length, hair density
Massage m edia
Spirit based, shampoo, conditioner, pre-blended oils
Equipm ent
Vibro machines, high frequency machines
ProQual L2 Certificate in Women’s Hairdressing 52
May 2019
Learning outcom e 2
Be able to carry out scalp massaging services
Practical skills
The learner can:
- Com m unicate and behave in a professional manner
- Select and use products, tools and equipm ent suitable for the client’s hair and scalp
condition
- Adapt m assage techniques to take account of influencing factors
- Follow safe and hygienic working practices
- Provide suitable aftercare advice
Underpinning knowledge
The learner can:
- Describe when and how to use m assage m edia and equipm ent to treat different
scalp conditions
- Describe how and when to use and adapt the different m assage techniques
- Describe the aftercare advice that should be provided
- Describe the benefits of scalp massage
- Outline the basic structure of the skin
- State the name and position of the bones and m uscles of the head and neck
- Outline safe and hygienic working practices
- State how to com m unicate and behave within a salon environment
Range
Com m unicate
Speaking, listening, body language, reading, recording, following instructions using a range of
related terminology
Scalp conditions
Dandruff-affected, dry, oily, sensitive
Massage techniques
Effleurage, petrissage, tapotement, friction, vibro
Safe and hygienic working practices
Methods of sterilisation, disposal of contaminated waste, health and safety legislation, PPE,
positioning of client and stylist, removal of accessories
ProQual L2 Certificate in Women’s Hairdressing 53
May 2019
Aftercare advice
The types of scalp products suitable for home use by clients
Massage m edia
Spirit based, shampoo, conditioner, pre-blended oils
Equipm ent
Vibro machines, high frequency machines
Structure of the skin
Epidermis, dermis, erector pili muscle, sebaceous gland, blood capillaries
Muscles of the head and neck
Head and neck muscles; (frontalis, temporalis, occipitalis, epicranal
Aponeurosis, stermocleidomastoid, platysma, trapezius)
Assessment
This unit will be assessed by:
- practical tasks, and
- knowledge and understanding tasks in the Knowledge Assessment Workbook.
There must be valid, authentic and sufficient for all the assessment criteria.
ProQual L2 Certificate in Women’s Hairdressing 54
May 2019
Optional Unit
T/617/6010 Salon Reception Duties
The aim of this unit is to provide the learner with the knowledge and skills to fulfil salon
reception duties.
The skills developed by the learner include handling enquiries, scheduling and recording
appointments and handling payments.
The knowledge acquired by the learner will enable them to understand how to handle
confidential information, the importance of recording appointments and secure payment
methods.
There are three learning outcomes for this unit. The learner will:
- Be able to carry out reception duties
- Be able to book appointments
- Be able to deal with payments
Learning outcom e 1
Be able to carry out reception duties
Practical skills
The learner can:
- Deal with a variety of enquiries
- Com m unicate and behave in a professional manner
- Identify the nature of the enquiry
- Maintain appropriate levels of reception stationery
- Maintain a hygienic and tidy reception area
Underpinning knowledge
The learner can:
- Describe procedures for taking messages for a variety of enquiries
- State how to com m unicate and behave within a salon environment
- List salon services available, their duration and cost
- Outline the importance of dealing with enquiries promptly and politely
- Explain how to deal with enquiries that cannot be dealt with promptly
ProQual L2 Certificate in Women’s Hairdressing 55
May 2019
Range
Variety of enquiries
In person, by telephone, electronically
Com m unicate
Speaking, listening, body language, reading, recording, following instructions using a range of
related terminology linked to styling hair
Nature of enquiry
Client, non client, internal, external
ProQual L2 Certificate in Women’s Hairdressing 56
May 2019
Learning outcom e 2
Be able to book appointments
Practical skills
The learner can:
- Schedule appointments to meet with salon policy and client requirements
- Confirm and record client appointment details
- Deal with confidential information to meet salon and legal requirements
Underpinning knowledge
The learner can:
- Describe how to make and record appointments
- State the potential consequences of failing to record appointments or messages
accurately
- State the importance of passing on messages and appointments details to the
appropriate colleagues
- Outline the legislation designed to protect the privacy of client details
- State the possible consequences of a breach of confidentiality
Range
Legislation
Data protection legislation
ProQual L2 Certificate in Women’s Hairdressing 57
May 2019
Learning outcom e 3
Be able to deal with payments
Practical skills
The learner can:
- Calculate service costs accurately
- Deal with payments for services and or products to meet with salon policy
- Follow security procedures when handling payments
Underpinning knowledge
The learner can:
- State how to process different m ethods of paym ent
- Describe how to deal with problem s that may occur with payments
- Explain how to keep payments safe and secure
Range
Methods of paym ent
Cash, cheque, credit/debit card, vouchers
Problem s
Invalid currency, invalid card, incorrect completion of cheque, suspected fraudulent use of
credit/debit card and vouchers, payment disputes
Assessment
This unit will be assessed by:
- practical tasks, and
- knowledge and understanding tasks in the Knowledge Assessment Workbook.
There must be valid, authentic and sufficient for all the assessment criteria.
ProQual L2 Certificate in Women’s Hairdressing 58
May 2019
Optional Unit
J/617/6013 Plaiting and twisting hair
The aim of this unit is to introduce the learner to the basic techniques of plaiting and
twisting hair. The learner will look at the steps to be followed to achieve a finished look,
using both on-and-off scalp plaits and twisting the hair. The learner will discover how to
decorate the plaits and twists using a range of materials to achieve a finished look.
This unit provides opportunity for development of the learner’s skills of dexterity and
creativity, exploration of cultural hair diversity and recognition of how hair can be
considered as an expression of individuality.
There are two learning outcomes for this unit. The learner will:
- Be able to prepare for hair plaiting and twisting
- Be able to carry out hair plaiting and twisting
Learning outcom e 1
Be able to prepare for hair plaiting and twisting
Practical skills
The learner can:
- Prepare for plaiting and twisting techniques
- Select products and tools for basic plaiting and twisting techniques
Underpinning knowledge
The learner can:
- Identify the range of finished looks that use plaiting and twisting techniques
- State the factors that influence the choice of plaiting and twisting techniques
- State the importance of the preparation procedures for plaiting and twisting hair
- State when and how to use products, tools and equipm ent
ProQual L2 Certificate in Women’s Hairdressing 59
May 2019
Range
Prepare
Prepare the client, prepare the work area, PPE, correct posture, prepare the hair
Products, tools and equipm ent
Decorations, combs, brushes, section clips, bands, pins, added hair, clips, pipe cleaners,
fabrics, ribbons, threads, electrical equipment, gel, oil, lotions, spray moisturisers
Plaiting and twisting techniques
On scalp plaits, off scalp plaits, twists
Factors
Head shape, face shape, body shape, life style, adverse skin, scalp and hair conditions, hair
growth patterns, hair growth cycle, hair length, hair type, texture, elasticity, density, degree
of curl, cultural and fashion trends, gender, personality, occasion
ProQual L2 Certificate in Women’s Hairdressing 60
May 2019
Learning outcom e 2
Be able to carry out hair plaiting and twisting techniques
Practical skills
The learner can:
- Carry out basic plaiting and twisting techniques with and without decoration
- Provide home care advice
- Follow safe and hygienic working practices
- Com m unicate and behave in a professional manner
Underpinning knowledge
The learner can:
- State the purpose of home care advice
Range
Plaiting and twisting techniques
On scalp plaits, off scalp plaits, twists
Safe and hygienic working practices
PPE, COSHH, methods of sterilisation, relevant health and safety legislation, posture –
prevention of fatigue and injury, potential effects of excessive tension on the hair
Com m unicate
Speaking, listening, body language, what to say, how to say it, range of hair styling
terminology
Behave
Following instructions, working co-operatively with others, following salon requirements
Assessment
This unit will be assessed by:
- practical tasks, and
- knowledge and understanding tasks in the Knowledge Assessment Workbook.
There must be valid, authentic and sufficient for all the assessment criteria.
