ProQual Level 2 Certificate in Forklift Truck Operations Course in Pakistan || Registration Open

ProQual Level 2 Certificate in Forklift Truck Operations Course in Pakistan || Registration Open

Registration Open= +92-3315999937, +92- 3215056755 (WhatsApp Only)

Introduction

The Level 2 Certificate in Forklift Truck Operations is aimed at those wanting to work in the

logistics, warehousing or distribution industry in a fork lift truck operations role.

The qualification meets the skills and knowledge requirements for prospective fork lift truck

operatives, such as the loading and unloading of goods in a warehousing and storage

environment, the transfer and position of loads for driving and manoeuvring in compliance

with Health and Safety requirements.

On completion of this qualification candidates could develop skills to a supervisory level or

leadership role and undertake further qualifications including ProQual Level 2 Diploma in

Team Leading or ProQual Level 3 Diploma in Management.

The awarding organisation for the qualification is ProQual Awarding Body and the regulatory

body is the Office of Qualifications and Examinations Regulation (Ofqual). The specification

for this qualification has been approved by the Welsh Government for use by centres in

Wales and by the Council for the Curriculum Examinations and Assessment (CCEA) for use

by centres in Northern Ireland.

The qualification has been accredited onto the Regulated Qualifications Framework (RQF).

Qualification Profile

Level 2 Certificate in Forklift Truck Operations

Qualification title ProQual Level 2 Certificate in Forklift Truck Operations

Ofqual qualification number 601/4049/5

Level Level 2

Total qualification time 240 hours

Guided learning hours 113

Assessment

Pass or fail

Internally assessed and verified by centre staff

External quality assurance by ProQual verifiers

Qualification start date 1/08/14

Qualification end date

Age Ranges 16-18, 19+

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Level 2 Certificate in Forklift Truck Operations

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Entry Requirements

There are no formal entry requirements for this qualification, but centres should ensure that

candidates have the potential to achieve the qualification.

Qualification Structure

Candidates must achieve a minimum of 24 credits:

  • 17 credits from the Mandatory units in Group A, plus
  • a minimum of 1 credits from Optional Group 1
  • a minimum of 3 credits from Optional Group 2
  • a minimum of 3 credits from Optional Group 3

Mandatory Units – complete all units

Unit Reference

Number Unit Title Unit

Level

Credit

Value

A/601/9451 Obtain information on the collection and/or delivery of goods 2 2

Y/601/9456 Make an effective contribution to a business in the logistics

sector

2 3

Y/601/7920 Contribute to the provision of customer service in logistics

operations 2 3

K/502/1072 Health, Safety and Security at work 2 3

J/503/7781 Operate, move or manoeuvre the fork lift truck 2 2

L/503/7782 Select, transfer and position loads using a fork lift truck 2 2

D/503/7785 Undertake post operational checks for fork lift trucks 2 1

F/503/7780 Prepare the fork lift truck for driving or manoeuvring 2 1

Group 1 Optional Units – a minimum of 1 credit

Unit Reference

Number Unit Title Unit

Level

Credit

Value

F/601/7913 Keep work areas clean in logistics operations 2 3

L/601/7929 Maintain hygiene standards in handling and storing goods in

logistics operations 2 3

H/600/6578 Principles of food safety in logistics 2 1

Group 2 Optional Units – a minimum of 3 credits

Unit Reference

Number Unit Title Unit

Level

Credit

Value

J/601/7914 Moving and/or handling goods in logistics operations 2 4

R/601/7933 Sort goods and materials for recycling or disposal in logistics

operations 2 3

Y/601/7917 Wrap and pack goods in logistics operations 2 3

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Level 2 Certificate in Forklift Truck Operations

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Group 3 Optional Units – a minimum of 3 credits

Unit Reference

Number Unit Title Unit

Level

Credit

Value

R/503/7783 Load the container, vehicle, vessel or craft using a fork lift

truck 2 3

Y/503/7784 Unload the container, vehicle, vessel or craft using a fork lift

truck 2 3

Centre Requirements

Centres must be approved to offer this qualification. If your centre is not approved please

complete and submit form ProQual Additional Qualification Approval Application.

Staff

Staff delivering this qualification must be appropriately qualified and occupationally

competent.

Assessors/Internal Quality Assurance

For each competence-based unit centres must be able to provide at least one assessor and

one internal verifier who are suitably qualified for the specific occupational area. Assessors

and internal verifiers for competence-based units or qualifications will normally need to

hold appropriate assessor or verifier qualifications, such as:

  • Award in Assessing Competence in the Work Environment
  • Award in Assessing Vocationally Related Achievement
  • Certificate in Assessing Vocational Achievement
  • Award in the Internal Quality Assurance of Assessment Processes and Practices
  • Certificate in Leading the Internal Quality Assurance of Assessment Processes and

Practices

Support for Candidates

Materials produced by centres to support candidates should:

  • enable them to track their achievements as they progress through the learning

outcomes and assessment criteria;

  • provide information on where ProQual’s policies and procedures can be viewed;
  • provide a means of enabling Internal and External Quality Assurance staff to

authenticate evidence

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Assessment

Candidates must demonstrate the level of knowledge and skill described in the units.

Assessment is the process of measuring a candidate’s knowledge, understanding and

performance against the standards set in the qualification.

Each candidate is required to produce evidence which demonstrates their achievement of

all of the learning outcomes and assessment criteria for each unit.

Evidence can include: – assignments/projects/reports

– worksheets

– portfolio of evidence

– record of oral and/or written questioning

– candidate test papers

Learning outcomes set out what a candidate is expected to know, understand or be able to

do.

Assessment criteria specify the standard a candidate must meet to show the learning

outcome has been achieved.

There must be valid, authentic and sufficient for all the assessment criteria. However, one

piece of evidence may be used to meet the requirements of more than one learning

outcome or assessment criterion.

Learning outcomes and assessment criteria for this qualification can be found from Page 8

Internal Quality Assurance

An internal quality assurance verifier confirms that assessment decisions made in centres

are made by competent and qualified assessors, that they are the result of sound and fair

assessment practice and that they are recorded accurately and appropriately.

Adjustments to Assessment

Adjustments to standard assessment arrangements are made on the individual needs of

candidates. ProQual’s Reasonable Adjustments Policy and Special Consideration Policy sets

out the steps to follow when implementing reasonable adjustments and special

considerations and the service that ProQual provides for some of these arrangements.

Centres should contact ProQual for further information or queries about the contents of the

policy.

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Level 2 Certificate in Forklift Truck Operations

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Results Enquiries and Appeals

All enquiries relating to assessment or other decisions should be dealt with by centres, with

reference to ProQual’s Enquiries and Appeals Procedures.

Certification

Candidates who achieve the required credits for this qualification will be awarded:

  • A certificate listing the units achieved with its related credit value, and
  • A certificate giving the full qualification title –

ProQual Level 2 Certificate in Forklift Truck Operations

Claiming certificates

Centres may claim certificates for candidates who have been registered with ProQual and

who have successfully achieved the required number of credits for a qualification. All

certificates will be issued to the centre for successful candidates.

Replacement certificates

If a replacement certificate is required a request must be made to ProQual in writing.

Replacement certificates are labelled as such and are only provided when the claim has

been authenticated. Refer to the Fee Schedule for details of charges for replacement

certificates.

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Level 2 Certificate in Forklift Truck Operations

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Learning Outcomes and Assessment Criteria

Unit A/601/9451

Obtain information on the collection and/or delivery of loads

Learning Outcome – The learner

will: Assessment Criterion – The learner can:

1 Know how to obtain

information on the

collection and/or delivery of

loads

1.1 Explain the relevant organisational policies and

procedures, in relation to obtaining information on

the collection and/or delivery of the load, that

relate to:

  • health, safety and security
  • legal requirements
  • operating requirements
  • monitoring requirements

1.2 Explain the required information on the load to

include:

  • the type of information for the load
  • where the information can be found
  • destination and schedule and any recent

information that could affect the destination and

schedule

  • requirements for loading and unloading
  • requirements for collections

1.3 Identify problems that can occur when obtaining

information on the collection and/or delivery of

loads

1.4 Explain the appropriate action to take, in order to

deal with identified problems

2 Be able to obtain

information on the

collection and/or delivery of

loads

2.1 Follow all organisational policies and procedures, in

relation to obtaining information on the collection

and/or delivery of the load, that relate to:

  • health, safety and security
  • legal requirements
  • operating requirements
  • monitoring requirements

2.2 Collect information on the load to include:

  • the details of the load
  • destination and schedule
  • requirements for loading and unloading

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Learning Outcome – The learner

will: Assessment Criterion – The learner can:

  • requirements for collections and/or deliveries

2.3 Assess any relevant information that could affect

the destination and schedule

2.4 Communicate effectively with others in relation to

the collection and/or delivery of the load

2.5 Assess the suitability of the vehicle for the load

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Unit Y/601/9456

Make an effective contribution to a business in the logistics sector

Learning Outcome – The learner

will: Assessment Criterion – The learner can:

1 know how to make an

effective contribution to a

business in the logistics

sector

1.1 Explain the relevant organisational policies and

procedures, in relation to making an effective

contribution to a business in the logistics sector,

that relate to:

  • health, safety and security
  • personal protective equipment
  • your work role
  • quality standards

1.2 Identify own reporting line and the work roles of

colleagues

1.3 Describe methods for improving personal work

performance

1.4 Describe methods for identifying learning needs

1.5 Explain the importance of supporting colleagues and

the difference it makes to productivity

1.6 Describe how misunderstandings and conflict in

working relationships may be resolved

constructively

2 be able to make an effective

contribution to a business in

the logistics sector

2.1 Follow all organisational policies and procedures, in

relation to making an effective contribution to a

business in the logistics sector, that relate to:

  • health, safety and security
  • personal protective clothing
  • own work role
  • quality standards

2.2 Communicate effectively with others

2.3 Confirm tasks, priorities and responsibilities with an

appropriate person

2.4 Perform work tasks in ways that are consistent with

good practice in the organisation

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Learning Outcome – The learner

will: Assessment Criterion – The learner can:

2.5 Ensure that:

  • personal appearance and hygiene
  • equipment
  • work area

are maintained in accordance with organisational

requirements

2.6 Identify own learning needs from feedback obtained

from appropriate people

2.7 Agree a learning plan that is realistic, with an

appropriate person

2.8 Promptly action requests from others that fall

within own responsibility

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Unit Y/601/7920

Contribute to the provision of customer service in logistics

operations

Learning Outcome – The learner

will: Assessment Criterion – The learner can:

1 know how to contribute to

the provision of customer

services in logistics operations

1.1 Explain the relevant organisational policies and

procedures, in relation to the provision of

customer services in logistics operations, that

relate to:

  • health, safety and security
  • personal protective equipment
  • maintaining effective customer relations
  • personal appearance and hygiene
  • reporting procedures and systems
  • recording information
  • confidentiality
  • complaints

1.2 Describe different types of customers in relation

to own organisation

1.3 Describe the importance of

  • promoting the organisation’s image positively
  • effective communication
  • good customer service

1.4 Identify the services available to customers in

own organisation

1.5 Describe the implications of:

  • a negative image on your organisation
  • poor communication
  • poor customer service

1.6 Describe:

  • own role in dealing with customer complaints

and

  • the limits of your responsibility

1.7 Identify who to report to when you are unable to

deal with a customer enquiry or request

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Learning Outcome – The learner

will: Assessment Criterion – The learner can:

2 be able to contribute to the

provision of customer

services in logistics operations

2.1 Follow all organisational policies and procedures,

in relation to contributing to customer services in

logistics operations, that relate to:

  • health, safety and security
  • personal protective equipment
  • maintaining effective customer relations
  • personal appearance and hygiene
  • reporting procedures and systems
  • recording information
  • confidentiality
  • complaints

2.2 Develop positive relationships with customers

2.3 Ensure that own personal appearance and

hygiene meet organisational policies and

standards

2.4 Communicate effectively with customers

2.5 Ensure that all information available is up-to-date

and accurate

2.6 Identify customer needs

2.7 Deal effectively with customer enquiries

2.8 Ensure the customer is promptly informed of any

action that is taken

2.9 Maintain customer confidentiality

2.10 Update customer records accurately

2.11 Record customer enquiries and outcomes

accurately using the organisation’s procedures

and systems

2.12 Deal with customer complaints effectively

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Level 2 Certificate in Forklift Truck Operations

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Unit K/502/1072

Health, Safety and Security at work

Learning Outcome – The

learner will: Assessment Criterion – The learner can:

1 Be able to work

safely

1.1 Take appropriate action in the event of fire, emergencies or

accidents

1.2 Identify where alarms, emergency exits, escape routes,

emergency equipment and assembly points are located

1.3 Demonstrate safe and appropriate use of emergency

equipment

1.4 Distinguish between different alarm sounds

1.5 Comply with equipment operating procedures and

manufacturer’s instructions

1.6 Demonstrate safe handling and lifting techniques

1.7 Demonstrate correct use and maintenance of any

protective clothing and/or equipment

1.8 Comply with personal responsibilities under the Health &

Safety at Work Act / COSHH

1.9 Identify who the nominated first aiders are

2 Be able to monitor

the workplace for

hazards

2.1 Identify hazardous substances that are used in the

workplace and demonstrate methods of making them safe

or reducing their danger in the event of an accident

2.2 Identify hazards posed by machinery that is used in the

workplace and demonstrate methods of making safe or

reducing their danger in the event of an accident

2.3 Demonstrate how to handle and store hazardous

substances including debris

2.4 Demonstrate how to store materials and equipment

2.5 Explain what the most likely accidents and emergencies in

the workplace are and how to deal with them

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Level 2 Certificate in Forklift Truck Operations

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Learning Outcome – The

learner will: Assessment Criterion – The learner can:

2.6 Comply with personal responsibilities under the COSHH

(Control of Substances Hazardous to Health)

3 Be able to contribute

to workplace

security

3.1 Outline and comply with the organisation’s rules, codes,

guidelines and standards relating to security

3.2 Explain how to deal with loss of property

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Level 2 Certificate in Forklift Truck Operations

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Unit J/503/7781

Operate, move or manoeuvre the fork lift truck

Learning Outcome – The

learner will: Assessment Criterion – The learner can:

1 know how to operate,

move or manoeuvre the

fork lift truck

1.1 Explain the relevant organisational policies and

procedures for operating, moving or manoeuvring the

fork lift truck in logistics operations that relate to:

  • health, safety and security
  • personal protective equipment
  • legal requirements
  • operating requirements
  • different locations
  • different loads
  • theft or damage to truck and/or load

1.2 Explain the observations required for operating,

moving or manoeuvring the fork lift truck

1.3 Explain how different audible and/or visual warning

devices are used

1.4 Describe the risks associated with driving, moving or

manoeuvring the fork lift truck at different locations

1.5 Explain the factors that can affect the stability of the

fork lift truck

1.6 Describe how to identify damage or deterioration in

the condition of the load

1.7 Identify problems that can occur when driving, moving

or manoeuvring the fork lift truck

1.8 Explain the appropriate action to take, in order to deal

with identified problems

2 be able to operate,

move or manoeuvre the

fork lift truck

2.1 Follow all relevant organisational policies and

procedures for operating, moving or manoeuvring the

fork lift truck in logistics operations that relate to:

  • health, safety and security
  • personal protective equipment
  • legal requirements
  • operating requirements
  • different locations
  • different loads
  • theft or damage

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Level 2 Certificate in Forklift Truck Operations

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Learning Outcome – The

learner will: Assessment Criterion – The learner can:

2.2 Undertake a visual risk assessment of the working area

2.3 Check visual aids to ensure all round vision

2.4 Mount the equipment safely making appropriate

adjustments to the controls

2.5 Position forks or attachments for loading or travelling

2.6 Undertake correct observations

2.7 Operate, move or manoeuvre the fork lift truck

smoothly maintaining stability of both fork lift truck

and load

2.8 Negotiate inclines and declines in a manner that will

maintain the stability of both fork lift truck and the

load

2.9 Locate a suitable space for turning, aligning the pivot

and reference points

2.10 Turn the fork lift truck in a manner that will maintain

the stability of both fork lift truck and the load

2.11 Stop the fork lift truck in a manner that will maintain

the stability of both fork lift truck and the load

2.12 Position the fork lift truck and any attachments used in

an authorized position, location or parking bay as

appropriate when not in use

2.13 Dismount the fork lift truck safely

2.14 Record all work according to organisational

requirements

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Level 2 Certificate in Forklift Truck Operations

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Unit L/503/7782

Select, transfer and position loads using a fork lift truck

Learning Outcome – The

learner will: Assessment Criterion – The learner can:

1 know how to select,

transfer and position

loads using a fork lift

truck

1.1 Explain the relevant organisational policies and

procedures for selecting, transferring and positioning

loads using the fork lift truck that relate to:

  • health, safety and security
  • personal protective equipment
  • legal requirements
  • lifting systems
  • different locations
  • different loads

1.2 Explain how to ensure the load is safe for the

operation

1.3 Explain how to set the forks or attachments to ensure

the stability and security of the load

1.4 Explain factors that can affect the stability of the fork

lift truck when engaged in selecting, transferring and

positioning loads

1.5 Explain the dangers of overloading the fork lift truck

1.6 Identify problems that can occur when selecting,

transferring and positioning loads using a fork lift truck

1.7 Explain the appropriate action to take, in order to deal

with identified problems

2 be able to select,

transfer and position

loads using a fork lift

truck

2.1 Follow all organisational policies and procedures for

selecting, transferring and positioning the fork lift

truck relate to:

  • health, safety and security
  • personal protective equipment
  • legal requirements
  • fork lift operating systems
  • different locations
  • different loads

2.2 Identify the correct load

2.3 Check the load is safe for the operation

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Level 2 Certificate in Forklift Truck Operations

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Learning Outcome – The

learner will: Assessment Criterion – The learner can:

2.4 Set forks and/or attachments to ensure the stability of

the load

2.5 Position the load for transportation

2.6 Check the stability and security of the load during

positioning and transportation

2.7 Operate the vehicle controls to maintain the safety,

security of yourself, the fork lift truck and others

2.8 Communicate effectively

2.9 Check that the safety and security of the load is

maintained during transfer

2.10 Check that the location allocated for the load is

suitable

2.11 Set the load down in the correct position and location

safely

2.12 Record all work according to organisational

requirements

ProQual, November 2017

Level 2 Certificate in Forklift Truck Operations

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Unit D/503/7785

Undertake post operational checks for fork lift trucks

Learning Outcome – The

learner will: Assessment Criterion – The learner can:

1 know how to undertake

post operational checks for

a fork lift truck

1.1 Explain the relevant organisational policies and

procedures for undertaking post-operational checks

for the fork lift truck that relate to:

  • health, safety and security
  • personal protective equipment
  • legal requirements
  • lifting systems

1.2 Identify information relating to daily, weekly and/or

monthly maintenance checks

1.3 Explain how to carry out required post operational

checks

1.4 Identify problems that can occur when undertaking

post operational checks for a fork lift truck

1.5 Explain the appropriate action to take, in order to

deal with identified problems

2 be able to undertake post

operational checks for fork

lift trucks

2.1 Follow all organisational policies and procedures for

undertaking post-operational checks for the fork lift

truck that relate to:

  • health, safety and security
  • personal protective equipment
  • legal requirements
  • fork lift operating systems

2.2 Undertake the routine checks that must be carried

out after using the fork lift truck

2.3 Check that the regulations relating to the fork lift

truck are met

2.4 Demonstrate how to complete post operational

checks according to operational and organisational

procedures

2.5 Position the fork lift truck and any attachments used

in an authorised position, location or parking bay as

appropriate when not in use

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Level 2 Certificate in Forklift Truck Operations

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Learning Outcome – The

learner will: Assessment Criterion – The learner can:

2.6 Record all work according to organisational

procedures

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Level 2 Certificate in Forklift Truck Operations

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Unit F/503/7780

Prepare the fork lift truck for driving or manoeuvring

Learning Outcome – The

learner will: Assessment Criterion – The learner can:

1 know how to prepare the

fork lift truck for driving or

manoeuvring

1.1 Explain the relevant organisational policies and

procedures for preparing the fork lift truck in

logistics operations that relate to:

  • health, safety and security
  • personal protective equipment
  • legal requirements
  • operating requirements

1.2 Explain how to check that the fork lift truck has

sufficient fuel or energy for the task or shift

1.3 Explain the operation of the fork lift trucks’

instruments and controls to include:

  • How to check the vehicle systems
  • How to check instruments, controls, gauges

and vehicle systems

  • Position of forks and or attachments for the

load or travelling

  • Indications of electrical or mechanical

problems

1.4 Explain the responsibilities of the fork lift truck driver

for the fork lift truck and the load

1.5 Explain the organisational procedures for reporting

defects including information on previously reported

problems with the fork lift truck

1.6 Explain how to obtain information on previously

reported problems with the fork lift truck

1.7 Explain which person(s) is officially responsible for

allocating equipment or task

1.8 Identify problems that can occur when preparing the

fork lift truck for driving or manoeuvring

1.9 Explain the appropriate action to take, in order to

deal with identified problems

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Level 2 Certificate in Forklift Truck Operations

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Learning Outcome – The

learner will: Assessment Criterion – The learner can:

2 be able to prepare the fork

lift truck for driving or

manoeuvring

2.1 Follow all relevant organisational policies and

procedures for preparing the fork lift truck in

logistics operations that relate to:

  • health, safety and security
  • personal protective equipment
  • legal requirements
  • operating requirements

2.2 Check the fork lift truck has sufficient fuel or energy

for the task or shift

2.3 Check the fork lift truck systems to ensure the fork

lift truck complies with operational and legal

requirements

2.4 Carry out adjustments to optimise control,

observation and comfort

2.5 Check that any ancillary attachments are in working

order

2.6 Position fork lift truck and any attachments used in

an authorized position, location or parking bay as

appropriate when not in use

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Level 2 Certificate in Forklift Truck Operations

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Unit F/601/7913

Keep work areas clean in logistics operations

Learning Outcome – The learner will: Assessment Criterion – The learner can:

1 know the requirements relating to

the cleaning of work areas in

logistics operations

1.1 Explain the relevant organisational policies

and procedures for cleaning work areas in

logistics operations, that relate to:

  • health, safety and security
  • environmental factors
  • legal requirements
  • operating requirements
  • personal protective equipment
  • personal health and hygiene standards
  • replenishment
  • waste disposal

1.2 Describe different procedures to maintain

cleanliness in different work areas

1.3 Explain the importance of keeping the

workplace clean and tidy for health and safety

purposes

1.4 Identify problems that can occur when

maintaining the cleanliness of work areas

1.5 Explain appropriate action when dealing with

the identified problems

2 be able to carry out correct

cleaning procedures in logistics

operations

2.1 Use Personal Protective Equipment correctly

2.2 Clean the work area thoroughly using the

correct cleaning materials

2.3 Protect people in the work area from cleaning

hazards during the cleaning process

2.4 Use the correct signage during the cleaning

process

2.5 Follow operational procedures to ensure that

other people are not inconvenienced during

the cleaning process

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Level 2 Certificate in Forklift Truck Operations

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Learning Outcome – The learner will: Assessment Criterion – The learner can:

3 be able to follow post cleaning

procedures in logistics operations

3.1 Dispose of any waste in accordance with

organisational procedures

3.2 Ensure any unused cleaning materials are

stored correctly according to manufacturer’s

instructions

3.3 Replenish used materials

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Level 2 Certificate in Forklift Truck Operations

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Unit L/601/7929

Maintain hygiene standards in handling and storing goods in

logistics operations

Learning Outcome – The learner

will: Assessment Criterion – The learner can:

1 know how to maintain hygiene

standards when handling and

storing goods in logistics

operations

1.1 Explain the relevant organisational policies and

procedures for maintaining hygiene standards in

handling and storing goods in logistics operations,

that relate to:

  • health, safety and security
  • protective clothing
  • personal hygiene
  • environmental factors
  • special requirements
  • waste disposal

1.2 Identify problems that can occur when

maintaining hygiene standards when handling

and storing goods

1.3 Explain appropriate action when dealing with

identified problems

2 be able to maintain standards

of hygiene when handling and

storing goods in logistics

operations

2.1 Maintain standards of personal hygiene required

for the handling and storage of goods in specific

storage environments

2.2 Use the correct protective clothing in relation to

the goods and the storage environment

2.3 Apply the hygiene standards required to maintain

the quality and condition of the goods and the

storage environment

2.4 Handle the goods using the correct handling

methods and equipment

2.5 Dispose of waste in accordance with

organisational policies and procedures

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Level 2 Certificate in Forklift Truck Operations

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Unit H/600/6578

Principles of food safety in logistics

Learning Outcome – The

learner will: Assessment Criterion – The learner can:

1 Understand how

individuals must take

responsibility for food

safety

1.1 Outline the roles and responsibilities in an

organisation’s food safety procedures.

1.2 Describe how to report and record food safety

hazards and illnesses.

1.3 Outline the legal responsibilities of drivers and

warehouse staff with regard to keeping food safe.

2 Understand how to keep

him/herself clean and

hygienic

2.1 Explain the importance of personal hygiene in

contributing to overall food safety.

2.2 Describe effective personal hygiene practices, for

example, protective clothing, hand washing, personal

illnesses, cuts and wounds and avoiding unsafe

behaviour.

3 Understand how to keep

storage areas and vehicles

clean.

3.1 Explain how to keep storage areas and vehicles clean

and tidy through the effective use of cleaning

methods and equipment.

3.2 State how to use and store chemicals safely to avoid

contamination.

3.3 Outline the importance of pest control

4 Understand how to keep

food safe

4.1 State the risks to food and food packaging in transit,

storage and at delivery from microbial, chemical,

physical and allergenic hazards.

4.2 Describe food safety procedures for delivery, storage,

date marking and stock rotation

4.3 Explain the importance of food and environmental

temperature controls

4.4 State why accurate records should be kept of food

that is delivered or returned,

4.5 State the reasons why food may be returned

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Level 2 Certificate in Forklift Truck Operations

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Learning Outcome – The

learner will: Assessment Criterion – The learner can:

4.6 State the controls to needed to maintain food safety

in the event of controls not being met

4.7 State the corrective actions that are required to

reduce the risk of food contamination when controls

are not met

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Level 2 Certificate in Forklift Truck Operations

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Unit J/601/7914

Moving and/or handling goods in logistics operations

Learning Outcome – The learner

will: Assessment Criterion – The learner can:

1 know how to move and/or

handle goods in logistics

operations

1.1 Explain the relevant organisational policies and

procedures for moving and/or handling goods in

logistics operations that relate to:

  • health safety and security
  • environmental factors
  • special requirements
  • legal requirements
  • operating requirements
  • personal protective equipment

1.2 Identify any specific hazards in relation to moving

and/or handling the goods

1.3 Describe methods for moving and/or handling the

goods safely

1.4 Explain circumstances when assistance is required to

move and/or handle the goods and how this

assistance is applied

1.5 Identify problems that can occur when moving

and/or handling the goods

1.6 Explain appropriate action when dealing with

identified problems

2 be able to move and/or

handle the goods in logistics

operations

2.1 Identify the goods to be moved and/or handled

2.2 Use suitable handling methods to move the goods

safely and correctly

2.3 Position and set down the goods in the required

location

2.4 Place the goods so that they can be easily identified

and accessed

ProQual, November 2017

Level 2 Certificate in Forklift Truck Operations

30

Unit R/601/7933

Sort goods and materials for recycling or disposal in logistics

operations

Learning Outcome – The learner

will: Assessment Criterion – The learner can:

1 know how to sort goods and

materials for recycling or

disposal in logistics

operations

1.1 Explain the relevant organisational policies and

procedures for sorting goods and materials for

recycling and disposal in logistics operations, that

relate to:

  • health, safety and security
  • personal protective equipment
  • environmental factors
  • special requirements
  • waste management
  • roles and responsibilities of colleagues

1.2 Explain the types of goods and materials that are

suitable for recycling and those that are not

1.3 Identify problems that can occur when sorting

goods for recycling or disposal

1.4 Explain appropriate action when dealing with

identified problems

2 be able to sort the goods and

materials for recycling or

disposal in logistics

operations

2.1 Undertake initial checks to determine the

suitability of the goods and materials for recycling

or disposal

2.2 Sort the goods and materials correctly

2.3 Remove any parts of the goods and materials that

are not suitable for recycling and dispose of them

correctly

2.4 Handle the goods and materials using the correct

handling methods and equipment

2.5 Position the goods or materials suitable for

recycling or disposal into the correct locations

2.6 Prepare the goods or materials for further

processing according to the organisation’s

specifications for recycling or disposal

ProQual, November 2017

Level 2 Certificate in Forklift Truck Operations

31

Unit Y/601/7917

Wrap and pack goods in logistics operations

Learning Outcome – The learner

will: Assessment Criterion – The learner can:

1 know how to prepare the goods

for wrapping and packing in

logistics operations

1.1 Explain the relevant organisational policies and

procedures for packing the goods in logistics

operations that relate to:

  • health, safety and security requirements
  • environmental factors
  • special requirements
  • personal protective equipment
  • waste minimisation and disposal

1.2 Describe the types of wrapping and packing

materials to be used for packing the goods

1.3 Describe the tools and equipment to be used

for packing the goods

1.4 Describe the roles and responsibilities of

colleagues in relation to packing the goods

1.5 Identify problems that can occur when

wrapping and packing the goods

1.6 Explain appropriate action when dealing with

identified problems

2 be able to wrap and pack the

goods in logistics operations

2.1 Check that the goods being packed match the

specifications provided in the information

2.2 Comply with all health, safety and security

issues relating to wrapping and packing the

goods

2.3 Schedule the packing of the goods according to

agreed work instructions

2.4 Protect goods from damage while they are

being packed

2.5 Use the appropriate tools and equipment safely

in accordance with organisational procedures

ProQual, November 2017

Level 2 Certificate in Forklift Truck Operations

32

Learning Outcome – The learner

will: Assessment Criterion – The learner can:

2.6 Pack, wrap and seal goods using the correct

type and quantity of packing materials

2.7 Minimise waste

2.8 Label the packages with the correct information

for further use

2.9 Dispose of waste materials correctly and

promptly

ProQual, November 2017

Level 2 Certificate in Forklift Truck Operations

33

Unit R/503/7783

Load the container, vehicle, vessel or craft using a fork lift truck

Learning Outcome – The learner

will: Assessment Criterion – The learner can:

1 know how to load the

container, vehicle, vessel or

craft using a fork lift truck

1.1 Explain the relevant organisational policies and

procedures for loading the container, vehicle,

vessel or craft that relate to:

  • health, safety and security
  • personal protective equipment
  • legal requirements
  • lifting systems
  • different locations
  • different containers, vehicles, vessels or

craft

  • different loads

1.2 Explain how to ensure the load is safe for the

operation

1.3 Explain how to set the forks or attachments to

ensure the stability and security of the load

1.4 Explain factors that can affect the stability of the

fork lift truck when engaged in loading the

container, vehicle, vessel or craft

1.5 Explain the dangers of overloading the fork lift

truck

1.6 Explain load restrictions for the container, vehicle,

vessel or craft

1.7 Explain factors that can affect loading and delivery

sequences

1.8 Explain the dangers of overloading the container,

vehicle, vessel or craft

1.9 Identify problems that can occur when loading the

container, vehicle, vessel or craft using a fork lift

truck

1.10 Explain the appropriate action to take, in order to

deal with identified problems

ProQual, November 2017

Level 2 Certificate in Forklift Truck Operations

34

Learning Outcome – The learner

will: Assessment Criterion – The learner can:

2 be able to load the

container, vehicle, vessel or

craft using a fork lift truck

2.1 Follow organisational policies and procedures for

loading the container, vehicle, vessel or craft using

the fork lift truck that relate to:

  • health, safety and security
  • personal protective equipment
  • legal requirements
  • fork lift operations
  • different locations
  • different containers, vehicles, vessels or

craft

  • different loads

2.2 Identify the correct container, vehicle, vessel or

craft to be loaded

2.3 Identify the correct load

2.4 Check the load is safe for the operation

2.5 Set forks and /or attachments to ensure the

stability of the load

2.6 Check the stability and security of the load during

positioning and loading the container, vehicle,

vessel or craft

2.7 Ensure the load and container, vehicle, vessel or

craft are compatible

2.8 Maintain the safety, security of yourself, the fork

lift truck and others when manoeuvering the fork

lift truck

2.9 Operate the fork lift truck controls to maintain the

safety, security of yourself, the fork lift truck and

others

2.10 Communicate effectively

2.11 Check that the safety and security of the load is

maintained during transfer

2.12 Set the load down safely in the correct position

and location

ProQual, November 2017

Level 2 Certificate in Forklift Truck Operations

35

Learning Outcome – The learner

will: Assessment Criterion – The learner can:

2.13 Load the container, vehicle, vessel or craft in the

appropriate manner for the type of load or delivery

sequence

2.14 Record all work according to organisational

requirements

ProQual, November 2017

Level 2 Certificate in Forklift Truck Operations

36

Unit Y/503/7784

Unload the container, vehicle, vessel or craft using a fork lift truck

Learning Outcome – The learner

will: Assessment Criterion – The learner can:

1 know how to unload the

container, vehicle, vessel or

craft using a fork lift truck

1.1 Explain the relevant organisational policies and

procedures for unloading the container, vehicle,

vessel or craft that relate to:

  • health, safety and security
  • personal protective equipment
  • legal requirements
  • lifting systems
  • different locations
  • different containers, vehicles, vessels or craft
  • different loads
  • proof of delivery systems

1.2 Explain how to ensure the load is safe for the

operation

1.3 Explain how to set the forks or attachments to

ensure the stability and security of the load

1.4 Explain factors that can affect the stability of the

fork lift truck when engaged in unloading the

container, vehicle, vessel or craft

1.5 Explain how the container, vehicle, vessel or craft

should be prepared for loading

1.6 Explain the dangers of overloading the fork lift

truck

1.7 Identify the person responsible for receiving the

load

1.8 Identify problems that can occur when unloading a

container, vehicle, vessel or craft using a fork lift

truck

1.9 Explain the appropriate action to take, in order to

deal with identified problems

2 be able to load the

container, vehicle, vessel or

craft using a fork lift truck

2.1 Follow all organisational policies and procedures

for unloading the container, vehicle, vessel or craft

using the fork lift truck that relate to:

  • health, safety and security

ProQual, November 2017

Level 2 Certificate in Forklift Truck Operations

37

Learning Outcome – The learner

will: Assessment Criterion – The learner can:

  • personal protective equipment
  • legal requirements
  • fork lift operating systems
  • different locations
  • different containers, vehicles, vessels or craft
  • different loads
  • proof of delivery systems

2.2 Identify the correct container, vehicle, vessel or

craft to be unloaded

2.3 Identify the correct load

2.4 Check the load is safe for the operation

2.5 Set forks and/or attachments to ensure the

stability of the load

2.6 Communicate effectively

2.7 Maintain the safety, security of yourself, the fork

lift truck and others when manoeuvring the fork lift

truck

2.8 Unload the container, vehicle, vessel or craft

according to the plan and in the appropriate

manner for the type of load

2.9 Check the stability and security of the load during

the unloading of the container, vehicle, vessel or

craft

2.10 Operate the fork lift truck controls to maintain the

safety, security of yourself, the fork lift truck and

others

2.11 Check that the safety and security of the load is

maintained during the unloading

2.12 Set the load down safely in the correct position and

location

2.13 Record all work according to organisational

requirements

 

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